Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Tips for The Accidental Techie
1. Tips for the Accidental Techie Welcome! Mark Shaw Consulting Manager Presenter mark@mnaonline.org Andy Wolber Executive Director andy@mnaonline.org Adam King Technical Manager adam@mnaonline.org Zakia Beshara Customer Relations Associate zakia@mnaonline.org 1 Introductions Name What Org are you with What are you here to learn? For our Webinar today As your Tech Outreach Tool? Mute *6 on your phone
3. Slides and Attachment Available from…http://www.slideshare.net/npowermichiganAll slides are Numbered in case you need to follow that wayAttachmenthttp://checkvist.com/checklists/20348-tips-for-the-accidental-techie 3
11. How Many IT Staff Per 100 Employees? HMO Government For profit Nonprofit Source: U.S. Bureau of Labor Statistics, Mass. Department of Education, 1998.
12. Time Spent on IT Functions That’s 75%! Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
24. Volunteers are best for: Short term projects Projects that have an easily definable end Projects that aren’t time sensitive Projects that aren’t critical
26. Staff are best for: Simple troubleshooting Triaging issues before escalating externally Projects that require immediate assistance Maintaining critical documentation Direction for others implementing long-term projects
28. Contractors are best for: Issues that require significant, rarely needed expertise One-time projects Server configuration / upgrade / migration Database development Multi-site integration Phone system setup
36. Documentation Ziplock baggies Create a Network Binder Usernames, passwords, licensing, network diagram etc. 17 The Basics
37. The Basics Network Binder Starting Point www.webjunction.org/do/DisplayContent?id=12489
38. Create an Inventory Why? Insurance Audits Easy to identify hardware needs Inventory Tools Belarc Advisor Download.com Best for small Org’s fewer systems Spiceworks For Larger client/server Not free Includes Helpdesk Trouble Ticket Can be enabled/disabled to help server/network performance issue 19 The Basics
65. Setup Clients for “Microsoft Update” Combines Microsoft Product Updates Can be Automated 26 Maintenance
66. Updates and Service Patches Check Your Service Pack Rgtclk My Computer Properties General Tab System XP Service Pack 3 + Updates VISTA Service Pack 1 + Updates Win7 Just a few now Service Packs and Updates First Update?: Repeat until there are no more 27 Maintenance
68. Maintenance Printers Get rid of your Inkjets Troubleshooting Printer Problems Look for the obvious Ck Cabling Network switches for Workgroup units Correct Printer Selected? Driver? Port? For jams remove toner(s) and trays and carefully remove paper pieces Frequent Jamming? Printer Maintenance Kit Give new Life to Printers Easy to install (pickup roller, transfer roller, takeup pad, etc.) Google “HP Printer Maintenance Kit” etc. Label Jams / Black Streaks / Marks Replace toner cartridge Clean with ONLY Alcohol and Qtip swabs Small Shop Vac to clean up toner deposits
69. Backups Good USB Flash Drives Full or Mini USB Hard Drives NAS Network Drive Server Share DLT Tapes? Not so Good Zip drives CD/DVD burning Chips (SD, Compaq..) 4mm or 8mm Tape 30 Maintenance
70. Antivirus Inexpensive from Techsoup.org Corporate Versions (for server networks) Symantec Corporate Symantec End Point Client only Versions Norton Antivirus 2010 31 Maintenance
77. Case change (cap/nocap)No WEP for wireless User Breeches Use a “Double NAT” to secure open “pubic” wireless Internal LAN WAP is secure 192.168.0.### Public WAP is open 192.168.1.### Network wire
79. TWO Registry Tab Scan for Issues Fix Selected issues 38 Maintenance
80. Disk Defrag XP in System Tools Run 4 or 5 passes Auslogics Disk Defrag a must for VISTA SSD Drives DO NOT need Disk Defrag Win7 is improved! Runs repeated passes until optimized! 39 Maintenance www.auslogics.com/disk-defrag
81. Maintenance Encourage.. “Email Maintenance” Review and delete items in “Junk Email” folder Empty deleted mail Use the “File -> Archive” function to move old information to an archive file Compress your Outlook file (varies by program and account)
94. Bad Virus or Just “Messed Up” Destructive Rebuild Should be “hardware worthy” New? Great time to add more RAM, blowout dust, etc About 3 to 4 hrs for rebuild, updates and data migration. 1st! Backup Data, Email files, Favorites Remove HD Access as 2ndary on another system Place HD in an External USB HD Case Reload OS Save the Diagnostic Partition Delete (L) the Data Partition and reformat/install Reload drivers from Mfg website and build to Boilerplate 45 Maintenance
129. Buy or Upgrade Hardware Reality Check 3 to 5 years Old ? Match RAM to OS If needed usually worth a Rebuild Not worth extensive upgrades Older than 5 years ? Replace Issue with your “Boiler Plate” 59
130. Upgrade Memory System is 3 to 5 years old 98% of the time..Only HW upgrade worth doing “Bang for Buck” OS Guideline XP = 1-2Gb Vista Win7 = 3-4Gb USE A MEMORY CONFIGURATION TOOL!!! Example: Crucial.com, newegg.com, etc..
134. Network Upgrades Upgrade to Gigabit Switch “Quick Win” for network performance Great for Server / NAS and Clients less than 3yrs Cabling Cat5 Up to 100bt (250ft) Cat5e Up to 1000bt (200ft) Cat6 Better for Gb Firewall as a bottleneck? Newer Units can “Open up” available bandwidth
138. Tips and Tricks Search by: Hardware make / model number Error number Program name / version number Error description Operating system version Key phrase
