1. MOHAMMED FIRDOUS
Aspire to work in a dynamic organization where there is scope to take up challenges and
opportunities to apply problem solving and analytical skills.
Bachelor of Technology (B.Tech) - 2009- Jawaharlal Nehru Technological University,
Board of Intermediate Education (12th) – 2005, Hyderabad, India.
Secondary School Education (10th) - 2003, Hyderabad, India.
1. Currently working as logistic assistant for Abu Dhabi Tire Company (firestone) in Abu
Dhabi from June 2014 till date.
To check the inventory regularly and maintain the Stock.
Take the orders from salesmen, prepare them and make the sales invoice.
To ensure that the order is delivered and right sizes have been sent.
Communicate with the drivers for fast delivery.
Attend client calls and help them with the details of the stock and prices and other
things as per the requirement.
Make the reports of the individual salesmen also their respective customer’s sales.
Arrange the unavailable stock from the other branches in UAE.
2. Worked with AMAZON DEVELOPMENT CENTRE (India) Pvt Ltd. From January-2010 to
January-2014 in different process.
i. Quality Analyst- Chat Process.
Tenure: November-2012 to January-2014.
To ensure Quality service to meet the Amazon company tenets in the terms of
Forward any contact drivers to the development team to find the bugs and rectify.
Conduct training sessions for the agents on the floor for new process and refreshments.
Provide feedback to the agents on low performance and help them get metrics on track
as per the requirement of the department.
2. ii. Customer Support Executive- Search & Rescue.
Tenure: March-2011 to November-2012.
Trace negative feedback emails and revert back to the customers to resolve their issues
related to orders placed.
Contact the customers via email and help them with a convenient resolution as per the
Resolve the issues by escalating and making it final resolution for dropping the Service
level for any further contact back from the customer.
Follow up with the Team leader for any assigned duties in terms of making the
iii. Customer Support Associate-Phone & Chat (US Process).
Tenure: January-2010 to March-2011.
Documents, tracks and monitors problems to ensure resolution in a timely manner and
tasks are set to the appropriate priority levels.
Maintains in depth customer management to acquire and retain customers and
increase customer satisfaction.
Maintain current knowledge of industry trends, concepts, practices and procedures and
potential impact on the business.
Any other duties as assigned by Teamleader.
Excellent communication skills.
Hard working, Sincere and honest.
Zeal to learn and interact.
Dynamic, can accept challenges.
Full Name : MohammedFirdous
Date of Birth : 27th
Marital Status : Single.
Nationality : Indian.
Religion : Islam.
PassportNumber : H9018139
Languagesknown : English,Hindi &Urdu.
I solemnly declare that the above details furnished are true as per best of my knowledge and
belief and I am solely responsible for its accuracy.