1. MOHAMMED FIRDOUS
Mobile: +971-555731387
Email: mohd.firdous8@gmail.com
Abu-Dhabi, U.A.E
CAREER OBJECTIVE
Aspire to work in a dynamic organization where there is scope to take up challenges and
opportunities to apply problem solving and analytical skills.
ACADEMIC QUALIFICATION
 Bachelor of Technology (B.Tech) - 2009- Jawaharlal Nehru Technological University,
Hyderabad, India.
 Board of Intermediate Education (12th) – 2005, Hyderabad, India.
 Secondary School Education (10th) - 2003, Hyderabad, India.
PROFESSIONAL EXPERIENCE
1. Currently working as logistic assistant for Abu Dhabi Tire Company (firestone) in Abu
Dhabi from June 2014 till date.
Job Responsibilities:-
 To check the inventory regularly and maintain the Stock.
 Take the orders from salesmen, prepare them and make the sales invoice.
 To ensure that the order is delivered and right sizes have been sent.
 Communicate with the drivers for fast delivery.
 Attend client calls and help them with the details of the stock and prices and other
things as per the requirement.
 Make the reports of the individual salesmen also their respective customer’s sales.
 Arrange the unavailable stock from the other branches in UAE.
2. Worked with AMAZON DEVELOPMENT CENTRE (India) Pvt Ltd. From January-2010 to
January-2014 in different process.
i. Quality Analyst- Chat Process.
Tenure: November-2012 to January-2014.
Job Responsibilities:-
 To ensure Quality service to meet the Amazon company tenets in the terms of
Customer services.
 Forward any contact drivers to the development team to find the bugs and rectify.
 Conduct training sessions for the agents on the floor for new process and refreshments.
 Provide feedback to the agents on low performance and help them get metrics on track
as per the requirement of the department.

2. ii. Customer Support Executive- Search & Rescue.
Tenure: March-2011 to November-2012.
Job Responsibilities:-
 Trace negative feedback emails and revert back to the customers to resolve their issues
related to orders placed.
 Contact the customers via email and help them with a convenient resolution as per the
company policies.
 Resolve the issues by escalating and making it final resolution for dropping the Service
level for any further contact back from the customer.
 Follow up with the Team leader for any assigned duties in terms of making the
feedback positive.
iii. Customer Support Associate-Phone & Chat (US Process).
Tenure: January-2010 to March-2011.
Job Responsibilities:-
 Documents, tracks and monitors problems to ensure resolution in a timely manner and
tasks are set to the appropriate priority levels.
 Maintains in depth customer management to acquire and retain customers and
increase customer satisfaction.
 Maintain current knowledge of industry trends, concepts, practices and procedures and
potential impact on the business.
 Any other duties as assigned by Teamleader.
STRENGTHS
 Excellent communication skills.
 Hard working, Sincere and honest.
 Zeal to learn and interact.
 Dynamic, can accept challenges.
PERSONAL DETAILS
Full Name : MohammedFirdous
Date of Birth : 27th
December,1987.
Marital Status : Single.
Nationality : Indian.
Religion : Islam.
PassportNumber : H9018139
Languagesknown : English,Hindi &Urdu.
DECLARATION
I solemnly declare that the above details furnished are true as per best of my knowledge and
belief and I am solely responsible for its accuracy.
Mohammed Firdous