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Customer Relation

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Retail Customer Service ppt
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Customer Relation

  1. 1. “CUSTOMER RELATION”
  2. 2. Who is CUSTOMER? Those who need your product, service or both
  3. 3. Why do they purchase? • Need • Want • Desire • Have Money
  4. 4. Why do they come to you? • Location • Time • Advertisements • Product Availability • Price • Company Image
  5. 5. Do they WANT to come again and again to you? Are you satisfying their NEED or WANT?
  6. 6. SELLING/MARKETING? • Need Satisfaction • Want Satisfaction
  7. 7. CUSTOMER RELATION • Convert your customers NEED into WANT • Market yourself • Build TRUST
  8. 8. How to market yourself? • Non Verbal • Vocal • Verbal
  9. 9. Your Action Speaks Louder than Words
  10. 10. Non Verbal • Posture • Gesture • Smile • Eye Contact • Dress Code
  11. 11. Posture
  12. 12. Longest word S……….mile Sell More Incurring Less Expenditure
  13. 13. Eye Contact
  14. 14. Dress Code
  15. 15. Verbal • Be a patient listener • Keep It Short & Simple • Use corporate language • Watch your words • Understand the need • Use tone variations
  16. 16. End of Session-1 of Customer Relation Thank You dear friends Moncy Varghese, TOP Academy, Kochi, Kerala (+91 9446066314) moncyvarghesek@gmail.com

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