1. MONIKA KAPOOR
B-497, Sector 49, Sainik Colony, Faridabad
Contact: +918826192291, Email: monika3kapoor@gmail.com,kapoor.monika1@gmail.com
<Date>
<Name>
<Designation>
<Company Name>
<Address>
<City, State>
<Surname>
I am submitting here with my resume for your perusal consideration for the post of <position vacant> in your
organization.
A systematic, organized, hardworking and dedicated individual with total experience of 8 years of experience in
Software Testing in Telecom, Income Tax and Pharmaceutical domain; lastly worked as Senior Test Engineer with
Ericsson India Global Services Private Limited. I am proficient in various testing concepts in the user environment
along with the ability to understand functional requirements. Adept at preparation and review of Test Scenarios and
Test Cases, Test Execution, Test Results Reporting and Defect Reporting; extensive experience in the agile
methodologies
I am a dedicated and focused individual, determined to add value to the organization I work for, through my
exceptional knowledge and learning ability. I possess well developed communication skills with reputation of
unwavering accuracy, credibility and integrity.
At this stage I find myself to be groomed enough to look outward and explore the possibility of placement at a suitable
professional position with higher responsibilities. A tour through my enclosed resume shall familiarize you with the
details and I am confident, in my credentials, you would find a perfect fit for the said job. Thanks in advance for
sparing your time.
The above credentials along with my enclosed resume make me ideally suitable for a position in your organization. I
would appreciate an opportunity for a telephonic interview.
Thanking you.
Yours Sincerely
Monika Kapoor

2. MONIKA KAPOOR
B-497, Sector 49, Sainik Colony, Faridabad
Contact: +918826192291, Email: monika3kapoor@gmail.com,kapoor.monika1@gmail.com
SOFTWARE TESTING PROFESSIONAL
Seeking a position that provides ample opportunity to explore & excel while carving out the niche for personal,
professional as well as organizational goals
PROFILE
 Sincere, competent and goal-oriented professional having 8 years of experience in Software Testing in Telecom,
Income Tax and Pharmaceutical domain; lastly worked as Senior Test Engineer with Ericsson India Global
Services Private Limited.
 Proficiency in Software Testing Cycle involving Analysis & Study of Requirement Specifications, Test Strategy, Test
Planning, Test Scenario, Test Case/Script Development, Test Data Recording & Analysis, Quality Documentation
and Reporting.
 Knowledge of Analysis, Client Interaction, Coordination, Development, Coding and Implementation of
Application software; adept at mapping client’s requirements, analyzing and translating business requirements
to technical requirements and architecture.
 Exceptional analytical, troubleshooting organizational, communication, prioritization, problem solving and
leadership skills with ability to create and sustain high work tempo.
 Possess excellent Relationship management and Team management skills with a knack for training, motivating
and mentoring junior developers.
Technical Skills
Languages C, Java, Shell Scripting, Perl/Python, DUP, HTML, XML, UML, Voice XML, TCL/TK, PL/SQL, COBOL,
SAS
Technologies Web services
Database Oracle
Operating System Sun Solaris 10, UNIX , MS-DOS, Windows 95/98/NT/XP
Hardware Skills DELL PENTIUM-4 PC
Server Weblogic 10, JBoss 5 and Tomcat 5.x
Web/Middleware Axis 2, Business Objects SDK
Design Sequence Diagrams & Class Diagrams using UML 2.0
Methodologies Agile
Tools SQL*Plus, MS Office, T.O.A.D, Integrated Project Management System (IPMS), PL/SQL Developer,
MS Access 2002, Oracle Designer, Oracle Identity Management, Test Director, Quality Centre, QTP
Others VMware setups, ITIL Certification, Microsoft Visual Source Safe 6, Clear case
PROFESSIONAL EXPERIENCE
ERICSSON INDIA GLOBAL SERVICES PRIVATE LIMITED January 2009-November 2013
Senior Test Engineer – LSV Manager
 Efficiently prepared System, Test Plans, and Test Metrics presentations, designed Test Scenarios, performed Test
Reviews and also prepared Test Data.
 Liaised with the team members for the mutual benefits in the project while interacting with the customersclients
on the project for providing technical advises & feedbacks.
 Effectively developed test strategy, test plans and test cases on the available functional specifications, Use Cases
and also considered both positive and negative scenarios.
 Deftly involved in Implementation of Reusable Components, GUI Implementation, Unit Testing and Debugging.
 Responsible for analyzing the results, verification of defects and bug reporting using Test management tools.
 Meticulously coordinated with component team to understand and helped them to fix the issues; undertook
Knowledge transfer sessions to groom new resources.
 Involved in sharing Status reports based on Daily, Weekly, Monthly progress and overall Test reporting at the end of
Test cycles and project milestones.
 Accountable for doing product delivery on time while adhering to quality assurance and conducting root cause
analysis for defects in certified release.
TATA CONSULTANCY SERVICES December 2005-January 2009
Senior Assistant System Engineer

3.  Accountable for providing direct support and development of software applications; involved in all phases of the
software development life cycle (SDLC) for development functions related to large complex applications and
software programs.
 Involved in designing test cases to execute and test the functionality in all possible scenarios as per Test Plans.
 Looked after requirement gathering and identifying needs of the client and helped internal team in creating a
tool/system based on the requirement.
 Effectively handled Coding, Debugging and Testing of different functionalities; looked after SQL queries and
procedures.
 Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability,
business continuity and business agility while leveraging industry’s best practices.
 Meticulously coordinated with other testers and developers to improve automated framework with bug fixes and
feature requests.
 Managed smooth implementation of the project and extended post-implementation, application maintenance and
technical support to end users.
 Accountable for presenting report on testing progress to the Project Manager and other designated project
personnel.
Projects
See ANNEXURE*
EDUCATIONAL CREDENTIALS
Certification 2008
ITIL V2, 85%
B. Tech. (Information Technology)
YMCA Institute of Engineering, Faridabad; 75%
Intermediate 2001
Modern Vidya Niketan Senior Secondary School, Faridabad; 75%
Matriculation 1999
Modern Vidya Niketan Senior Secondary School, Faridabad; 90.1%
Date of Birth: 27th
October 1983
Passport No: K6022808
References: Available on Request

4. ANNEXURE*
Projects Undertaken
Title IVR in Charging System
Client Ericsson Product
Role LSV Manager – Testing
Duration Since Feb ‘13
Environment Unix, Shell Scripting, HP OCMP, VXML, JAVA struts, , Swings, JGo, JAXB, Web Services and Struts, Java,
Servlets, SoapUI, Auto Test Tool, SoapUI, HXC
Review VXML IVR Application
The VXML IVR Application is based on the open VXML standard and can run on any media platform
supporting VXML 2.0/CCXML 1.0. The VXML IVR Application consists of a web application that generates
a VXML document which is rendered as a speech user interface by the VXML interpreter.
Involved in Implementation of Reusable Components, GUI Implementation, Unit Testing and Debugging
VXML GUI Editor
VXML Editor is a swings based GUI application using which the client (operator) can configure the call
flow with the help of GUI.
Title File and Event- Multi Mediation
Client Ericsson Product
Role Senior Test Engineer – doing Manual as well as Automation Testing.
Duration May ’12-Feb ‘13
Environment Shell Scripting, Unix, Shell Scripting, HP OCMP, VXML, JAVA Struts, Swings, JGo, JAXB, Web Services and
Struts, Java, Servlets, Auto Test Tool – Automation using Shell Scripting
Review The project developed an application that handles collection, processing and distribution of CDRs.
Involved in automation of Regression suite, Implementation of Reusable Components, GUI
Implementation, Unit Testing and Debugging
Title IVR in Charging System
Client Ericsson Product
Role Senior Test Engineer – LSV member
Duration Jan ’09-May ‘12
Environment Unix, Shell Scripting, HP OCMP, VXML, JAVA Struts, Swings, JGo, JAXB, Web Services and Struts, Java,
Servlets, Auto Test Tool
Review VXML IVR Application
The VXML IVR Application is based on the open VXML standard and can run on any media platform
supporting VXML 2.0/CCXML 1.0. The VXML IVR Application consisted of a web application which used to
generate a VXML document which was rendered as a speech user interface by the VXML interpreter.
VXML GUI Editor
VXML Editor was a swings based GUI application using which the client (operator) could configure the
call flow with the help of GUI.
Title Oracle-OIM Connectors Maintenance
Client Randstad General Partner (US), LLC
Role Testing - Quality Assurance Member
Duration Jul ’08-Jan ‘09
Environment Oracle Identity Manager, WebLogic, WebSphere, PeopleSoft, Windows XP, Oracle, EBS, Unix,
Mainframes, Quality Centre
Review The project aimed at developing and maintaining Oracle Products called Connectors. These Oracle
Identity Manager connectors were used to integrate Oracle Identity Manager with third-party
applications. Oracle Identity Manager automates access rights management, security, and provisioning
of IT resources.
Title FL,KM and CDI Offshore
Client Eli Lilly
Role Testing - Test Analyst
Duration Apr ’07-Apr ‘08
Environment MVS - DB2, SAS, COBOL, JCL, SQL,SAS, Test Director, Sample Allocation Tool, Quality Center
Review The client is one of the leaders in the Pharmaceutical industry in US. The project deals in Support of
Drug Sample Distribution and marketing. The application belongs to DEMAND IT value cycle. This Project
was executed in Offshore Onsite Methodology with more than 80% offshore Leverage.
Title VSAT-POC
Client Bharti Telecom- Income Tax Department

5. Role Testing
Duration Mar ’07-Mar ‘07
Environment Forms and reports, Forms Developer, Reports Developer
Review The application was developed to handle data entry via forms developed by income tax department for
e-filing.
Title MIS, OLTAS
Client Income Tax Department
Role Team Member handling CRs(Change Requests)
Duration Nov ’06-Mar ‘07
Environment Oracle,D2K,PL/SQL, Forms, TOAD, Forms Developer, Reports Developer
Review The project helped to develop an application to automate the e-filing of income tax returns.
Title TTL Hub IT Operations – West
Client Tata Indicom
Role Developer
Duration Feb ’06-Sep ‘06
Environment Oracle, PL/SQL, Forms And Reports, Meta Solv, TOAD, Visual basic, HTML , SQL*Plus, PL/SQL Developer
Review The project aimed at providing Retail Software for True Value Shops and managers at National Hub and
Local Area Level. The system provided different levels of transparencies for its users at different levels.
The information system had features like: Online addition, modification and deletion of the
information, Search facility etc. The users could search information or can view reports. Managers can
send their questions to the subordinates and view hierarchical reports. It also provided operations
support for del numbers configuration, del retrieval, service disconnection and del activation.
Title Signaling System # 7 (SS7) Testing And Automation
Client Flextronics Software Systems
Role Team Member
Duration Jun ’05-Nov ‘05
Environment Solaris 32, Linux, Windows NT, Tcl, internal Testing Frame i.e. SATE
Review Signaling System S7 is a Global standard for telecommunications defined by ITU and ITU-T. It defines the
procedure and protocols by which network elements in TNE PSTN exchanges information over a digital
signaling network to effect wireless and wireline call setup, routing & control, as well as network
management and maintenance. STATE provides a user-friendly test environment for developing and
executing Test Scripts to test protocol implementations.