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Everything you need to define a brand in one place
Why A Brand Strategy Toolkit? ,[object Object],Strong brands never happen by accident. Yet only 53% of firms say they have a long term brand strategy in place .(1)   ,[object Object],[object Object],[object Object]
What is Brand Strategy? ,[object Object],“ There is no tool better than the brand for uniting the forces and the stakeholders inside and around your company.” Thomas Gad, 4-D Branding: Cracking the Corporate Code of the   Network Economy, 2001 “ The role of brands has evolved; brands are now company DNA, the spark from which all corporate life grows.”  Will Murray, Brand Storm: A Tale of Passion, Betrayal, and Revenge, 2001  “ ...ideally, the brand will make black and white decisions not just at the top of the house, but also all the way down the line.” David F. D’Allesandro, Brand Warfare: 10 Rules for Building the Killer Brand, 2001 ,[object Object]
Brand Strategy and Marketing Strategy ,[object Object],Brand strategy is an integral part of the overall strategic marketing process.  It bridges the gap between business strategy, marketing objectives and marketing strategy. I. Corporate Objectives & Brand Portfolio II. Marketing Objectives  III. Brand Strategy Communications Strategy Product and Pricing Strategy Channel and Distribution Strategy IV. Marketing Execution & Monitoring Strategic Marketing Process
Brand Strategy Process Target & Insight Brand Execution  Brand  Elements Competitive  Assessment  Brand  Inventory  Equity  Pyramid Positioning Objectives & Metrics Personality Communications Strategy Brand Experience Map Brand Strategy Brand Audit CRM & Community  Building Points of Parity and Difference The process of creating a brand strategy begins with a brand audit and ends with a plan for executing the brand across all touch points.
Brand Audit Target & Insight Competitive  Assessment  Brand  Inventory  Brand Audit Points of Parity and Difference
Target Insight ,[object Object],A target insight describes how a meaningful connection can be established between what the brand offers and the target’s explicit or implicit needs.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Target Insight: Wine Enthusiasts Enthusiasts are passionate about the entire wine experience. They enjoy researching what to buy and enjoying wine with friends and family.  They like the whole culture of food, wine and knowing how to get the most out of the experience. “ So much variety to try. I like to look at labels but I also like to look at Wine Spectator. I really like to entertain, tasting wine with friends. It’s the best experience.”
Competitive Assessment ,[object Object],[object Object],[object Object],[object Object]
Points of Parity and Difference ,[object Object],[object Object],Consumer Needs Competitor Strengths Our  PODs Potential Brand Differences POPs ,[object Object],Vulnerabilities Their PODs Wants and Needs a POD’s analysis is to identify what ideas from our brand and competitive brands are most meaningful and potentially differentiating.  The  purpose  of a POP’s analysis is to identify which category benefits are critical for  establishing credibility.
Points of Parity and Difference: Hardware Brand Strengths Consumer Needs Competitor Strengths ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Inventory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where to Find Assets or Gaps A brand inventory identifies existing or potential assets that can be leveraged or gaps that need to be addressed to build or create sustainable points of differentiation.
Brand Inventory: Blockbuster 8.10.06 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Familiar Comfortable Solid Selection of movies Entertaining Family Fun Experience Convenience Enjoyment Relaxation Blockbuster is relatively ‘faceless’, with no strong personality, either positive or negative. Its own customers think of it as big and corporate.
Brand Strategy Equity  Pyramid Positioning Objectives & Metrics Personality Brand Strategy
Brand Pyramid The brand equity pyramid outlines the basic building blocks of what the brand should stand for – brand vision, brand positioning, and brand personality and brand measurement.  Identity Relationship Response Meaning Brand Equity Pyramid  Resonance Consumer Judgments Consumer  Feelings Brand Imagery Brand Performance Salience
Example Brand Pyramid: Ravenswood Identity Relationship Response Meaning Brand Equity Pyramid  Resonance The wine I’m proud to share.  Consumer Judgments Quality wine Authentic, genuine Consumer  Feelings Confident, Discerning, savvy Brand Imagery Accessible, not snooty wine for discerning wine lovers. Brand Performance Quintessential CA Zinfindel Soul not overridden by process. Salience Ravenswood is a high quality Sonoma varietal everyone can enjoy.
Brand Positioning Statement A brand positioning statement describes how the brand will communicate with a specific target group to create a sustainable competitive advantage. For (Target), (Brand/Company) is the only/best  (consumer frame of reference)  that (statement of key benefit or guiding value),  because/by (reason to believe, key credibility point). Evaluation Criteria: Brand Fit, Customer Relevance, Uniqueness, Sustainability, Credibility
Positioning Example: Carhartt For hardworking men and women who value doing the job right,  Carhartt is the authentic work wear expert  that provides proven, uncompromised performance to support what you do because  1) Carhartt has continuously innovated to meet worker’s demands for over 100 years  2) Carhartt products have been tested and proven on-the-job with real workers.
Brand Personality Brand personality describes how a brand behaves --- what it does and how it does it – so that the brand always acts consistent with its values. Brand personality enhances target appeal and provide further differentiation.  What Brand is: What Brand is NOT: The FIVE CORE DIMENSIONS OF PERSONALITY Sincerity  (down to earth, honest, real, wholesome, cheerful) Excitement  (daring, trendy, spirited, cool, imaginative, up-to-date) Competence  (reliable, intelligent, successful, leader, confident) Sophistication  (upper class, charming, glamourous, good looking) Ruggedness  (outdoorsy, tough, masculine)
Brand Personality: Rosa Mexicano What Rosa Mexicano is: Friendly Fun Sophisticated & Contemporary Spirited Authentic What Rosa Mexicano is NOT: Fancy Traditional Pretentious or stuffy Take itself too seriously
Brand Execution Brand Execution  Brand  Elements Communications Strategy Brand Experience Map CRM & Community  Building
Brand Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Experience Delivery ,[object Object],Customer Initiated Web Store Customer Service Company-Initiated Signage Advertising CRM Unexpected Third party endorsements Word of mouth News Intrinsic (Use) In the store At home
Brand Experience Moments of Truth ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Community Building
Conclusion ,[object Object],“ A brand is a customer’s understanding about a product, service, or company. It’s not what you say it is, but what THEY say it is.” --Marty Neumeier, author, “Zag”

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Brand strategy toolkit

  • 1. Everything you need to define a brand in one place
  • 2.
  • 3.
  • 4.
  • 5. Brand Strategy Process Target & Insight Brand Execution Brand Elements Competitive Assessment Brand Inventory Equity Pyramid Positioning Objectives & Metrics Personality Communications Strategy Brand Experience Map Brand Strategy Brand Audit CRM & Community Building Points of Parity and Difference The process of creating a brand strategy begins with a brand audit and ends with a plan for executing the brand across all touch points.
  • 6. Brand Audit Target & Insight Competitive Assessment Brand Inventory Brand Audit Points of Parity and Difference
  • 7.
  • 8. Target Insight: Wine Enthusiasts Enthusiasts are passionate about the entire wine experience. They enjoy researching what to buy and enjoying wine with friends and family. They like the whole culture of food, wine and knowing how to get the most out of the experience. “ So much variety to try. I like to look at labels but I also like to look at Wine Spectator. I really like to entertain, tasting wine with friends. It’s the best experience.”
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Brand Strategy Equity Pyramid Positioning Objectives & Metrics Personality Brand Strategy
  • 15. Brand Pyramid The brand equity pyramid outlines the basic building blocks of what the brand should stand for – brand vision, brand positioning, and brand personality and brand measurement. Identity Relationship Response Meaning Brand Equity Pyramid Resonance Consumer Judgments Consumer Feelings Brand Imagery Brand Performance Salience
  • 16. Example Brand Pyramid: Ravenswood Identity Relationship Response Meaning Brand Equity Pyramid Resonance The wine I’m proud to share. Consumer Judgments Quality wine Authentic, genuine Consumer Feelings Confident, Discerning, savvy Brand Imagery Accessible, not snooty wine for discerning wine lovers. Brand Performance Quintessential CA Zinfindel Soul not overridden by process. Salience Ravenswood is a high quality Sonoma varietal everyone can enjoy.
  • 17. Brand Positioning Statement A brand positioning statement describes how the brand will communicate with a specific target group to create a sustainable competitive advantage. For (Target), (Brand/Company) is the only/best (consumer frame of reference) that (statement of key benefit or guiding value), because/by (reason to believe, key credibility point). Evaluation Criteria: Brand Fit, Customer Relevance, Uniqueness, Sustainability, Credibility
  • 18. Positioning Example: Carhartt For hardworking men and women who value doing the job right, Carhartt is the authentic work wear expert that provides proven, uncompromised performance to support what you do because 1) Carhartt has continuously innovated to meet worker’s demands for over 100 years 2) Carhartt products have been tested and proven on-the-job with real workers.
  • 19. Brand Personality Brand personality describes how a brand behaves --- what it does and how it does it – so that the brand always acts consistent with its values. Brand personality enhances target appeal and provide further differentiation. What Brand is: What Brand is NOT: The FIVE CORE DIMENSIONS OF PERSONALITY Sincerity (down to earth, honest, real, wholesome, cheerful) Excitement (daring, trendy, spirited, cool, imaginative, up-to-date) Competence (reliable, intelligent, successful, leader, confident) Sophistication (upper class, charming, glamourous, good looking) Ruggedness (outdoorsy, tough, masculine)
  • 20. Brand Personality: Rosa Mexicano What Rosa Mexicano is: Friendly Fun Sophisticated & Contemporary Spirited Authentic What Rosa Mexicano is NOT: Fancy Traditional Pretentious or stuffy Take itself too seriously
  • 21. Brand Execution Brand Execution Brand Elements Communications Strategy Brand Experience Map CRM & Community Building
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.

Editor's Notes

  1. Customer understanding continually feeds the three step process of: Creating your Brand Promise Developing your Brand Strategy and Living your Brand
  2. BLOCKBUSTER is a brand that’s respected although not universally loved. As noted earlier, consumers functionally describe their relationship with BLOCKBUSTER, and even the most ardent Advocates are lacking in passion for the brand. The images above were all generated by heavy users – yet note a decided absence of strongly felt or consistent brand perceptions. The primary image is that of a large but dull corporation. Hardly the kind of brand people want to identify with. The underlying positive impressions of BLOCKBUSTER advocates are “neutralized” by the disparaging negativity that’s propagated by disenfranchised consumers. The absence of a deep-seeded passion for BLOCKBUSTER and lack of positive “buzz” translates into low levels of emotional conviction. It also raises concern that customers could be becoming apathetic toward the brand or losing relevance.
  3. A structured conversation with the aim of auditing the brand? emotion v fact reputation and values Are we where we need to be today Where’s the future of the brand? where do we want to go What’s the gap What mechanisms, actions, processes are available to drive the brand in the right direction and build appropriate and valuable equity?
  4. A structured conversation with the aim of auditing the brand? emotion v fact reputation and values Are we where we need to be today Where’s the future of the brand? where do we want to go What’s the gap What mechanisms, actions, processes are available to drive the brand in the right direction and build appropriate and valuable equity?
  5. A structured conversation with the aim of auditing the brand? emotion v fact reputation and values Are we where we need to be today Where’s the future of the brand? where do we want to go What’s the gap What mechanisms, actions, processes are available to drive the brand in the right direction and build appropriate and valuable equity?
  6. A structured conversation with the aim of auditing the brand? emotion v fact reputation and values Are we where we need to be today Where’s the future of the brand? where do we want to go What’s the gap What mechanisms, actions, processes are available to drive the brand in the right direction and build appropriate and valuable equity?
  7. Identify key behaviors, don’t have to tranform CWSR’s into sales people, start off with a key behaviors.