Sme leaders3
•
0 likes•191 views
The document contains the agenda and slides for a presentation on various business topics including timings, housekeeping, hidden truths, marketing, advertising, branding, customer service, management, operations, accounting, financing, and leadership. The presentation covers areas businesses often overlook, developing branding and marketing strategies, implementing customer service best practices, hiring and firing procedures, accounting fundamentals, and leadership skills. The presentation is estimated to last around 55 minutes.
Recommended
Recommended
More Related Content
What's hot
What's hot (19)
Similar to Sme leaders3
Similar to Sme leaders3 (20)
Recently uploaded
Recently uploaded (20)
Sme leaders3
- 1. Mark Deere
- 2. AGENDA • Timings 13-30 • Housekeeping • The Hidden Truths • Marketing-PR and Advertising-Branding-10 rules of engagement - Management & Leadership- Operations-Accounting-Finance • Timing of my presentation approx. 55 minutes Copyright SME Leaders
- 3. BUSINESS FAILURES • We expect annual business failures to rise to 24,900 in 2013, some 12% above the 2010 figure of 22,300. Copyright SME Leaders
- 4. Bankruptcy Copyright SME Leaders
- 5. “The Hidden Truths” Key areas businesses often overlook Copyright SME Leaders
- 6. Marketing Copyright SME Leaders
- 7. Marketing Copyright SME Leaders
- 8. Advertising & PR Copyright SME Leaders
- 9. The Message Copyright SME Leaders
- 10. Old Branding No Strap line Copyright SME Leaders
- 11. New Branding with Strap Line “ “DTMS Group-Altogether Better “ Copyright SME Leaders
- 12. Customer Care Copyright SME Leaders
- 13. 10 rules of engagement • 1 Develop a customer service plan • 2 Identify the profitable customers • 3 Estimate the lifetime value of a customer • 4 Install a CRM system • 5 Differentiate your customers • 6 Be proactive in communications • 7 Reward customer loyalty • 8 Handle complaints brilliantly • 9 Plug into social media • 10 Integrate customer care into your company Copyright SME Leaders
- 14. Management • Hiring Copyright SME Leaders
- 15. Management • Firing Copyright SME Leaders
- 16. Operations Copyright SME Leaders
- 17. Accounting Copyright SME Leaders
- 18. Accounting • Monthly Figures – Forecasts – Profit & Loss • Examine Margins • Monitor Cash-flow Copyright SME Leaders
- 19. Pricing • Pricing Pressures Copyright SME Leaders
- 20. Financing Copyright SME Leaders
- 21. Leadership • Empowerment • Vision • Communication • Example • Relationships • Motivation • Consulting Copyright SME Leaders
- 22. Leadership Copyright SME Leaders
- 26. How to animate slides – When you have typed your points and sub points • Go to view menu and select task pane • This will bring up a new menu on right of screen • Click on 1st bullet and then add effect • Click entrance, then select appear • Then choose where to add mouse clicks – The slide won’t look any different on screen for editing but it will when you run slideshow Copyright SME Leaders