Personal Information
Entreprise/Lieu de travail
Greater Boston Area United States
Profession
Customer Support & Success Executive
Secteur d’activité
NGO / Public Service
Site Web
www.thepaceofservice.com
À propos
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Mots-clés
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
Tout plus
Présentations
(10)J’aime
(15)LeWeb Deck: 2015 The Year of the Crowd
Jeremiah Owyang
•
il y a 9 ans
Measuring Social Media for Customer Retention
Hootsuite
•
il y a 12 ans
The Social and Community Strategist Role
Engaged Organizations
•
il y a 11 ans
Building Brand Value Through Social Customer Service
W2O Group
•
il y a 10 ans
2013 11 mobile eating the world
Benedict Evans
•
il y a 10 ans
Social customer care for retail banking
Cognizant
•
il y a 10 ans
10 Trends in Social Commerce
W2O Group
•
il y a 10 ans
The SaaS business model
David Skok
•
il y a 13 ans
Selling Social Business To The C-Suite - SideraWorks
XVA Labs
•
il y a 11 ans
Whither Twitter?
Laura "@pistachio" Fitton
•
il y a 11 ans
Driving a Multichannel Experience From a Single Message
Margot Bloomstein
•
il y a 12 ans
2012 State of Community Management
Engaged Organizations
•
il y a 12 ans
What Is Social Business ? A SideraWorks Brief
XVA Labs
•
il y a 12 ans
2012 Edelman Trust Barometer: Global Deck
Edelman
•
il y a 12 ans
Social Business Planning
Edelman
•
il y a 12 ans
Personal Information
Entreprise/Lieu de travail
Greater Boston Area United States
Profession
Customer Support & Success Executive
Secteur d’activité
NGO / Public Service
Site Web
www.thepaceofservice.com
À propos
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Mots-clés
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
Tout plus