The document discusses generational differences in veterinary medicine and business. It notes that most staff are female, around half are millennials, and communication and motivation are major challenges. Tuition costs have increased over 1200% since 1980 while salaries have only risen 24%. Millennials value career opportunities and feedback the most. The document recommends hiring for attitude, training skills, conducting reviews, and compensating employees to attract and retain a multi-generational workforce. Fostering collaboration and motivation across generations is key.
Generational Differences in Veterinary Staff and How to Motivate Them
1. The More Things Change,
the More They Stay the
Same Generational Differences
in Veterinary Medicine
Mike Pownall, DVM, MBA
www.slideshare.net/mpownall
3. “The children now love luxury. They
have bad manners, contempt for
authority; they show disrespect for
elders and love chatter in place of
exercise.”
Socrates
7. • Creates recurring value in
exchange for revenue
• Organized mixture of people of
different ages and personalities
within and outside the company
People are our
biggest asset & expense!!!!!
15. Starting Salaries
in 2015 Dollars
1980 2015
$53,782 $67,000 (24%)
https://vet.osu.edu/assets/pdf/education/clubsOrgs/vbma/invitingElephant/inviting
TheElephant.pdf
https://www.avma.org/news/javmanews/pages/150615a.aspx
Cost of tuition increased by 1258%
Salaries increased by 24%
16. Quiz Time
• Which cohort is the most competitive?
• Which cohort values career
opportunities the most?
• Which cohort thinks it is appropriate to
do what they are told to do?
• Which cohort values feedback the
most?
• Millennials is the answer for all
• Economist.com
17. “There is no way that the quality of
customer service can exceed the
quality of the people who provide
it”
Liz Tahir. Retail Consultant
18. 4 Steps to HR Success
1. Hiring
2. Training
3. Reviewing
4. Compensating
28. Employee Reviews
• 360 degree
• Formal discussion regarding performance
• Basis for goal setting for entire year
• Provide expectations and guidelines for
desired behaviours
• Tie personal behaviour to Culture, Strategy,
Vision
• Provide guidance for wage increases and
bonus calculations
29. Tracking Performance
• Check-in meetings held at least
monthly
• Managers keep track of what was
discussed
• “Performance Log” + Gold Star
tracking introduced
31. Difficult Conversations
• Set expectations
• 24 hour rule
• Vent up
• Don’t triangulate
• People deal with it directly first
• Then meeting with all involved
32. Things you should know about
giving critical/difficult feedback to
me
• Setting – Where I prefer to receive it:
• Timing – When I prefer to receive it:
• If you want to give me critical/difficult
feedback make sure you:
• You can “trigger” my hot button by:
• I will probably react by:
34. “There is nothing wrong with
today’s youth that 20 years
won’t cure”
Anonymous
35. Job Hunting
• 92% were looking for another job
• “My main goals are to be satisfied
with my job and to make sure I earn
the highest possible level of
compensation. If I find a better place
in terms of these aspects, then there
is no harm in changing jobs.”
36. Factors to Retain Staff
• Support from senior mgmt
• Training
• Influence without authority
• Mentoring
MITSloan.com
41. Work Attitudes
• “No one else at my company can do the work
while I’m away.”
• “I want to show complete dedication to my
company and job.”
• “I don’t want others to think I am replaceable.”
• “I feel guilty for using my paid time off.”
43% of “Work Martyrs” are Millennials
59% of Millennials feel shame at taking time
off
42. Bringing it Home
• Don’t dwell on differences
• Consider life stages
• Hire well
• Build collaborative relationships
• Study workforce motivation
• Foster cross generational mentoring
If it takes 3 years so be it. The time will pass anyhow and its better to have something better after 3 years then the same old thing.
You spend 18 years raising your children to become well adjsuted adults.
If it takes 3 years so be it. The time will pass anyhow and its better to have something better after 3 years then the same old thing.
You spend 18 years raising your children to become well adjsuted adults.