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humans networking
{connecting with small and medium businesses
                         through social media}
{who is this guy?}
{who is crayon?}
{who is crayon?}
“social media describes the online
 technologies and practices that people use to
   share opinions, insights, experiences, and
perspectives with each other. Social media can
    take many different forms, including text,
    images, audio, and video. Popular social
   mediums include blogs, message boards,
          podcasts, wikis, and vlogs.”

               {wikipedia.org}
{but the real point is}




                     the people
{when i say social media, is this what you picture?}




                     it’s time to take a broader view
{by the numbers}
{b2b decision makers participate in social media}
 according to a KnowledgeStorm study of b2b technology decision makers


                       Do you participate in any of the following social media channels?


                                                                                                        90%
             Video


                                                                                              80%
             Blogs


                                                                                                              yes
                                                                                              80%
             Wikis


         Social
                                                                                    69%
        Networks


                                                                      53%
        Podcasts

                       For podcasts yes includes once/a few times/frequently responses; for all other
                       media yes includes monthly/weekly/daily responses


KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
{social media influence b2b purchase decisions}

                       Among those that participate in each social channel – does the content
                       they access influence their business-related purchase decisions?


                                                                            57.3%
             Video



                                                                         53.6%
             Blogs


                                                                                           yes
                                                                         52.2%
             Wikis



                                                   26.5%
        Podcasts




KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
{b2b marketers are shifting spend}
 according to a Forrester survey of b2b marketers

                                                                          % of B2B Marketers Changing their
B2B Marketing Budget Allocation
B2B Marketing Budget Allocation
                                                                          Budgeting Allocation on Emerging Channels
                         Trade show s                               91%
                        Public relations                            89%
                                  Email                            87%
                                                                               Budget
                                                                                                                         73%
                                                                                                                           72%
                                                              78%
                             Direct mail                                      Increase
                                                              77%
                       Print advertising

       Executive seminars and events                         74%
                                                             73%
                          Sponsorship

                                                             72%
                             Webinars
                                                                            No Change               25%
                                                         70%
             Inside sales/telemarketing

                                                       62%
 Online display ads (banners, pop-ups)

                                                       59%
                     Search marketing

                                                 37%
                Emerging online tactics

                                             28%
       Rich media ads or Internet video                                       Budget
                                                                                         3%
                                                                             Decrease
                        Outdoor media      24%

                                           22%
                        TV advertising

                                           20%
                                  Radio


Emerging Online Tactics include Podcasts, RSS and Blogs                   The growth represents a change in the annual
                                                                          marketing budget from 2005 to 2006

Forrester: “B2B Marketing Needs a Makeover – Now” (Aug 2006)
it’s time for b2b marketers to shift from
    communication to conversation




                   let’s get down to business
{the three pillars of conversational marketing}



               community

                 dialogue

               partnership
community

 dialogue

partnership
vscommunities of practice
communities of interest
{communities of interest}
{communities of practice}
{b2b buyers see the value of business networking}



     69% use social
     networks “primarily for
     business networking
     and development”

     and consistently cite
     6 “best uses”




KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
{networks of practice: getting smaller}
{networks of practice: going global}
{virtual networks of practice}
community

dialogue

partnership
they’re                   you
          talking about
“Ah, maybe I am prejudiced because I love Cisco stuff…”




         “I hate Cisco with the white-hot intensity
 of a thousand schoolgirls sizing up the latest bimbette
    that their current teen heartthrob crush is dating.”
http://flickr.com/photos/davewavehm/287002178/
{the conversation gap}
community

 dialogue

partnership
{partnership in action}
{measurement}
{measuring your return on innovation}
{what you can measure}

             total time spent on the site
            level of active participation
               number of unique users
           returning versus new readers
              referring source statistics
                links from other sites
                   google pagerank
      volume of google natural search results
                    impressions
       click throughs or inbound inquiries
               conversions or sales
                         etc
{what you should measure}



      did I design my social media program to
   accomplish specific conversation objectives,
     and did it deliver against those objectives?
{getting started}
{the principle of . . .}

                 Share Your
                                Blog
                  Expertise



      Tap the
     Wisdom of                           Wiki
     Customers


                 what before how
     Customers
                                         Social
      Helping
                                        Network
     Customers

                  Engage
                 Prospects
                              Podcast
                  Through
                 Customer
                 Evangelism
{no blog / wiki / podcast / forum / etc is an island}
{questions answers}
{greg verdino}
chief strategy officer
crayon
www.crayonville.com
gregverdino.typepad.com


greg@crayonville.com
{mobile} 631.747.1451
{skype} gregverdino
{second life} jiggy stardust

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Humans Networking

  • 1. humans networking {connecting with small and medium businesses through social media}
  • 2. {who is this guy?}
  • 5.
  • 6. “social media describes the online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other. Social media can take many different forms, including text, images, audio, and video. Popular social mediums include blogs, message boards, podcasts, wikis, and vlogs.” {wikipedia.org}
  • 7. {but the real point is} the people
  • 8. {when i say social media, is this what you picture?} it’s time to take a broader view
  • 10. {b2b decision makers participate in social media} according to a KnowledgeStorm study of b2b technology decision makers Do you participate in any of the following social media channels? 90% Video 80% Blogs yes 80% Wikis Social 69% Networks 53% Podcasts For podcasts yes includes once/a few times/frequently responses; for all other media yes includes monthly/weekly/daily responses KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
  • 11. {social media influence b2b purchase decisions} Among those that participate in each social channel – does the content they access influence their business-related purchase decisions? 57.3% Video 53.6% Blogs yes 52.2% Wikis 26.5% Podcasts KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
  • 12. {b2b marketers are shifting spend} according to a Forrester survey of b2b marketers % of B2B Marketers Changing their B2B Marketing Budget Allocation B2B Marketing Budget Allocation Budgeting Allocation on Emerging Channels Trade show s 91% Public relations 89% Email 87% Budget 73% 72% 78% Direct mail Increase 77% Print advertising Executive seminars and events 74% 73% Sponsorship 72% Webinars No Change 25% 70% Inside sales/telemarketing 62% Online display ads (banners, pop-ups) 59% Search marketing 37% Emerging online tactics 28% Rich media ads or Internet video Budget 3% Decrease Outdoor media 24% 22% TV advertising 20% Radio Emerging Online Tactics include Podcasts, RSS and Blogs The growth represents a change in the annual marketing budget from 2005 to 2006 Forrester: “B2B Marketing Needs a Makeover – Now” (Aug 2006)
  • 13. it’s time for b2b marketers to shift from communication to conversation let’s get down to business
  • 14. {the three pillars of conversational marketing} community dialogue partnership
  • 18.
  • 20. {b2b buyers see the value of business networking} 69% use social networks “primarily for business networking and development” and consistently cite 6 “best uses” KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
  • 21.
  • 22.
  • 23.
  • 24. {networks of practice: getting smaller}
  • 25.
  • 26. {networks of practice: going global}
  • 27.
  • 28. {virtual networks of practice}
  • 30. they’re you talking about
  • 31.
  • 32.
  • 33. “Ah, maybe I am prejudiced because I love Cisco stuff…” “I hate Cisco with the white-hot intensity of a thousand schoolgirls sizing up the latest bimbette that their current teen heartthrob crush is dating.”
  • 35.
  • 36.
  • 38.
  • 39.
  • 40.
  • 41.
  • 43.
  • 45.
  • 46.
  • 47.
  • 48.
  • 50. {measuring your return on innovation}
  • 51. {what you can measure} total time spent on the site level of active participation number of unique users returning versus new readers referring source statistics links from other sites google pagerank volume of google natural search results impressions click throughs or inbound inquiries conversions or sales etc
  • 52. {what you should measure} did I design my social media program to accomplish specific conversation objectives, and did it deliver against those objectives?
  • 54. {the principle of . . .} Share Your Blog Expertise Tap the Wisdom of Wiki Customers what before how Customers Social Helping Network Customers Engage Prospects Podcast Through Customer Evangelism
  • 55. {no blog / wiki / podcast / forum / etc is an island}
  • 56.
  • 57.
  • 59. {greg verdino} chief strategy officer crayon www.crayonville.com gregverdino.typepad.com greg@crayonville.com {mobile} 631.747.1451 {skype} gregverdino {second life} jiggy stardust