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Resturant Technology trends

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Resturant Technology trends

  1. 1. RESTAURANT TECHNOLOGY TRENDS SCOTT JOHNSON RESTAURANT TECHNOLOGY ENGINEERING MANAGER
  2. 2. ABOUT ME • 18 Years of Hospitality/Restaurant IT Management • 10 Years McDonalds Global IT Products • Installed 100s of sites personally • Deployed technology to 20,000+ sites globally • Team which engineers every PC device running a restaurant
  3. 3. TOPICS • Wi-Fi is an Expectation • “Thinner” Point of Sale • SMART kitchens • Digital Menu Boards Indoor and Outdoor • Kiosks • Mobile apps
  4. 4. WI-FI IS AN EXPECTATION 2/3 Customers prefer Wi-Fi over Cell data usage. Data charges are the top fees in US cell plans. 40% of Restaurant customers stated in 2015 that Free/Good Wi-Fi is an important consideration of an amenity when choosing a location. A majority of Millennials and a growing number of boomers use their smart devices for more than 1 hour every day.
  5. 5. POINT OF SALE IS LOOSING WEIGHT POS are getting lighter and cheaper. In the last 10 years POS devices has become 40-50% more cost effective. Tabletized POS are growing in popularity.
  6. 6. SMART KITCHENS SMART Kitchens (KVS/KVD/KMS) are ubiquitous in the industry. Growing use by smaller locations. Cost neutral to kitchen printers over their lifespan. Enable measuring service times and increase efficiency.
  7. 7. DIGITAL SIGNAGE
  8. 8. SIGNAGE OPTIONS INDOOR • Mainstream Adoption Phase • Cost vary, but are generally affordable. • Easier to update, consistent with branding and have a positive impact on customers. OUTDOOR • Early Adoption Phase • Up front costs are high • Require commercial quality bright and rugged screens.
  9. 9. KIOSKS • Run 24x7 • Provide customers time to build their orders • Always upsell • Everyone is using touch screens today • Higher Guest check avg and item counts
  10. 10. MOBILE APPS Features: • Location Finder • Menu and information • Coupons and Promotions • Pre-order • Pre-pay Considerations: • Require robust and modern restaurant technology systems • Poor implementation will hurt image • Have reasonable ROI expectations • Ensure staff is ready to execute and keep your
  11. 11. QUESTIONS AND ANSWERS THANKS FOR ATTENDING…

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