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Walk the Gemba to Improve Your Leadership Abilities

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Walk the Gemba to Improve Your Leadership Abilities

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An overview of "How to Do a Gemba Walk" and also identifies three levers people can embrace to improve their leadership capabilities.

An overview of "How to Do a Gemba Walk" and also identifies three levers people can embrace to improve their leadership capabilities.

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Walk the Gemba to Improve Your Leadership Abilities

  1. 1. “Walk the Gemba to Improve Your Leadership Abilities” Michael Bremer Shingo Research Award Recipient - 2016 “How to do A Gemba Walk” 1
  2. 2. Wisdom requires effort! Brush away your assumptions and “See” what is really happening in your work environment Gemba = The Real Place 2
  3. 3. Structure is Simple • Define Purpose & Prepare • Do the Walk – Go See – Ask ‘What’ then ‘Why’ – Show Respect • Debrief the Walk 3 But learning while you walk is not simple
  4. 4. • Why doing it? – Seeking to understand – Develop people – Waste walk • Different Type Walks – Supervisor (multiple times per day ) – Leadership team walk (2 or 3 times per day) – Value Stream walk (weekly) – Waste identification walk (a common starting point) – Executive walk (people from outside the facility - periodic) 4 Prepare for Walk Define Purpose
  5. 5. Do the Walk • Do people: – Understand purpose of work? – Follow standard work practices? – Understand performance expectations and why? – Use a scientific thought process for problem resolution? • Are people inhibited from doing their jobs by organizational support systems? 5 Go See
  6. 6. Do the Walk • Anyone can look around, good observations require skill • What work are people doing? • What are the targets? • Why important? • How are we progressing? 6 Ask What, Then Why?
  7. 7. Do the Walk • Ask open-ended questions • Listen more than you talk • Create a safe environment • Always jump to the 5 Whys, never the 5 Whos • Don’t remove problem ownership, trust people to act when they learn to ‘see it’ • Help people gain confidence 7 Show Respect
  8. 8. Debrief the Walk • What was done well? • What could be done better? • Did the questioner remain humble? Close the debrief by asking these questions: • Did we make any decisions during the walk? • How to communicate that decision? • How to follow-up on progress? 8 Debrief the Walk
  9. 9. Take a Walk Change Your Perspective Make it Visual Care for OthersChoices Three Powerful Levers Change Your Perspective Make it Visual Care for Others
  10. 10. 10 Changing Perspective Changes the Experience Lever #1
  11. 11. Is the ‘A’ Square and the ‘B’ Square the same color? http://web.mit.edu/persci/people/adelson/checkershadow_proof.htm
  12. 12. Get close to see with Your Own Eyes • Go to the Gemba – where the “action is” • See with your own eyes • Probe beneath the surface • Experience reality as others see it • Find ways to change how you see the world
  13. 13. Understand Why The ‘1’ Why or Key Purpose 13
  14. 14. “….most problems in an organization are the result of the processes not the people working in the system” Dr. W. Edwards Deming 14 Increase Your Process Awareness Who Experiences problems during your work day that typically requires a work around? Ineffective Powerless
  15. 15. Over Come Your Fear This is a powerful way to change your perspective! How would I feel Without the fear? 4 Power Questions Courtesy of Traci Fenton, WorldBlu
  16. 16. Take a Walk Change Your Perspective Make it Visual Care for OthersChoices Three Powerful Levers
  17. 17. Do You Trust People? 17 Agreement Openness Credibility Trust Reduce Risk By
  18. 18. Coach more critical thinking skills 18 • Open-ended questions • Listen more than talk • Create a safe environment
  19. 19. Take a Walk Change Your Perspective Make it Visual Care for OthersChoices Three Powerful Levers
  20. 20. Who uses ActiveLink, Fitbit or some similar device? Lever #3 Make it Visual - Are we winning or losing? 20
  21. 21. Can’t overdo this a great way to communicate 21 Make the invisible easy to see Request for Proposal Info Board Visual Work Mgmt. - Scheduling
  22. 22. Everything in life is an Experiment 22 Learn by refreshing your perspective
  23. 23. Take a Walk Change Your Perspective Make it Visual Care for OthersChoices Three Powerful Levers
  24. 24. A Simple Structure • Define Purpose & Prepare • Do the Walk – Go See – Ask ‘What’ then ‘Why’ – Show Respect • Debrief the Walk 24 A powerful learning tool!
  25. 25. Welcome to Connect • Learn about your experiences • You can use this material • Happy to connect on LinkedIn or Twitter @michaelbremer • michael@cumberlandchicago.com • 630-235-4210 • Thanks for being here 25

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