7. @mscottford
IS THERE A DIFFERENCE?
BOTH CHANGE BEHAVIOR.
FEATURE BUG
ADDS
NEW
CAPABILITY
CORRECTS
EXISTING
CAPABILITY
8. @mscottford
WHAT HAPPENS IF
WE DEFER MAINTENANCE?
NO UPGRADES CRASHES DATA LOSS
WORK STOPPAGESLOWER PRODUCTIVITY
SECURITY VULNERABILITIES BREACHES
FRUSTRATING UX ANGRY CUSTOMERS
BAD PRESS MARKET SHARE LOSS
• •
•
•
•
•
10. @mscottford
NOT TO MENTION RANSOMWARE…
WannaCry would have taken out one
of our clients.
We upgraded in time and kept their
business safe.
Prevention is often invisible.
Sharing what WOULD have happened
to executives helped show the
benefits of regular maintenance.
11. @mscottford
NEW SYSTEMS MAY NOT BE FUNCTIONAL
SOURCE: https://www.washingtonpost.com/business/2020/05/07/sba-disaster-loans/