The document discusses several case studies of businesses that implemented business process re-engineering. It describes the old and new processes for a leasing company, the re-engineered process for an electricity utility including the impact on information systems and employee roles, and examples of re-engineering at a bank, post office, and government services through expanded online offerings and automation.

1. Business Process Re-engineering Case Studies

2. Case Study: Leasing Company

3. Case Study: Leasing Company Credit checking Pricing Terms and conditions Policy issuing The old process

4. Case Study: Leasing Company Control Desk Credit checking Pricing Terms and conditions The ‘improved’ process

5. Case Study: Leasing Company Deal structure Advisors Request Response The re-engineered process

6. Case study: Electricity Utility

7. Case study: Electricity Utility Advisors Customer Service Representative Request Response