1. MUKESH PAL SINGH
Address: House No I-194 Sec – BETA2 Greater Noida (U.P).
Mobile: +91 8130616431
Email: mukeshtomar.4@rediffmail.com
Seeking Senior Officer IT position in the area of IT Infrastructure Management
with an organization of repute
Synopsis
 Over three years of experience in IT Infrastructure Management, Networking & Systems
Administration with technical expertise in the implementation, operations and support
functions.
 Comprehensive understanding of networking concepts pertaining to LAN, WAN, Security
and Networking in multi-platform environments.
 Possess three years’ extensive experience in deploying and maintaining WAN / LAN.
Window NT networked systems at Server and Desktop level.
Core Competencies
ERP SUPPORT (MS Navision 2009)
 Maintaining All Masters
 Responsible for maintaining Sales price through ERP
 Day To Day Support on Sales and marketing
 Day To Day Support on Finance and billing
 Day To Day Support on Manufacturing
 Database Management (Backup and restore)
 Handling Excise and Taxation related issues
 Maintain SQL Database and all ERP user permissions and user rights (All
Administrative works).
 New customer code & Item code open in ERP.
MIS (Role and Responsibilities)
 Production report send to GM. monthly & yearly.
 Yield report send to GM.in monthly and yearly.
 Checking the freight in party wise.
 Making all rate in product wise in excel.
 Making all rate in product wise Zonal Distributer, Area Distributer & dealer
wise in excel.
 Making all products MRP in different zone wise.
 Making a cash sale rate in excel and provided to billing department.
 All rate Soft copy provided to billing department in period.
 Handling multiple reports, working with formulas, pivot tables & pivot charts,
and various other excel sheet components for accurate data.
 Extracting report from CRM agent productivity report on daily basis sharing
MIS to the seniors.
 Updating all Data and MIS Dashboard on daily and weekly basis.
 Interacting with client directly through scheduled daily / weekly Business
Conversation (Email/call).
 Updating sales person attendance and sending the report HR department.

2.  Ensure deliverables Products (Daily, Weekly & Monthly MIS Reports &
Dashboard) are prepared to satisfy the client according to schedule.
 Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable
Chart, Charts, Forms, data validation & Scenarios)
 Sending MIS Reports to Our HODs like (Finance Department, Sales
Department, and Production & Operation Department etc.)
 Well knowledge of Internet & Webmaster (Website, Directory, Search
Engines).
Functional Systems Administration
 Installing Microsoft windows Servers, Windows 2003 Advance Servers and windows 2008
server.
 Monitoring maintenance and management of the above installations and Network
Infrastructure LAN/WAN, Installation, migration and configuration of network equipments
including Switches, manage Local and Domain wide groups.
 Designing Backup/Restore Strategy for the sites and ensuring scheduled/unscheduled
Backups as per backup plan.
Technical Support/Troubleshooting
 Providing desk side support at early stage.
 Addressing and resolving performance bottlenecks and ensuring maximum network
uptime.
 Assisting in the design and implementation of DNS, WINS, DHCP Servers, network
problems and conflicts.
 Suggesting improvements in the operations and processes to make the system foolproof.
 Troubleshooting on problems related to VPN configurations.
 Imparting training to end-users in the post-implementation phase.
Organisational Details
Since June 2013 with the Prime Comforts Products Pvt. Ltd. Greater Noida as
Executive (IT)
Key Deliverables:
Vendor Management: Managing Managing multiple vendors for the supply of hardware,
software and services. Responsible for outsourcing strategies and governance.
Responsibilities include evaluating a potential provider's reputation, resources and expertise
as well as helping with negotiations and contracts.
Department Budgeting: Creating and maintaining Annual budget for the department in
coordination with the HOD
Asset Management:

3.  Managing IT assets of the company, handling WAN / LAN and systems,
ensuring agreed up time of the system. Upgrading & deploying preventive and
break down maintenance plans, involving in the selection and setting the new
assets requirement of the organization.
Reporting:
 Generating of internal reporting requirements and monthly performance
review.
 Reporting to the management and authority within proper time.
Time & Call Management:
 Developing call & time management system with the vendors in order to
monitor & control the service level agreement for the system & network.
Misc. Activities:
 Maintaining details of the inventory of desktops, Laptops, Printers, Hubs,
Switches, Modems, etc.
 Taking daily backup of the server data to tape.
 Assigning Internet access to users on HOD approval.
 Performing the troubleshooting of ESS related complaints like password
problem, User ID locked, etc.
 Scanning the desktops on a weekly basis, servers for virus infection and
cleaning infected files.
 ADS Management & configuring Windows 2003 & 2008 server.
 Maintaining LAN and WAN.
 Network & Connectivity: -
• Physical arrangement & maintenance of LAN
 Installation & Maintenance of Desktops / Laptops: -
• Install Desktops along with OS, other office suits
like MS-Office, Lotus Notes at user – end
• Install Printers, Scanners, Multimedia etc on
Desktops / Laptops as per requirements
• Install & Upgrade Antivirus on Desktops / Laptops
on regular basis
• Install Vulnerability Patches for OS and other
Software on regular basis
• Attend and redress complaints related with
Hardware, Software, network, printer etc
• Create Domain User & Assign rights
 Anti-Virus Server:
• Install of Mcafee anti-virus software.
• Install corporate office edition and configuration

4. Professional qualification
 MBA (IT&MARKETING) from Maha Maya University Noida (2013).
 BCA from CCS University Meerut (2011).
Academic qualification
 10th
& 12th
pass from UP Board.
Computer proficiency
 Windows: - window vista, window 98, window 7.
 MS Office: - 2003, 2007, 2010.
Microsoft Word, Microsoft Excel.
 Software- ERP (MS Navision 2009)
Personal Dossier
Date of Birth : 10th
May 1989.
Languages Known : English, Hindi.
Permanent Address : House No I-194 Sec – BETA2 Greater Noida (U.P).
Marital status : Unmarried
Date: -
Mukesh Pal
Singh