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1. Curriculum Vitae
Mullah Abdulla
Mobile No.: +91 8686481986/9052244966
Email Id: mullah_abdulla581@yahoo.com
Objectives
I am currentlyworking asan EscalationleadIncidentcoordinatorwhoishighlyresponsible &
creative withinitiativeandpunctuality.Iresponsiblyacceptthe challengesandgoalsthatthe
organizationassignsme,adaptabilitytochange,staff management,abilitytoworkinteams,abilityto
workunderhighpressure,aswell asto solve problemsefficientlyandachieve productivitygoalssetby
the companyand my workgroup.
Professional Summary
 Having2.3yrs. of experience workingwith InfosysLtd.
 Strongdedicationtowardsworktoensure deliveryof projectsaccordingtothe schedules.
 Quicklyadaptingtonewtechnologies.
 Have beenworkingfromMicrosoftcampus(Local onsite).
 Self-starterandpossessgoodcommunicationandInterpersonnelskills.
 Leadingthe role of Shiftlead,SubjectMatterExpert(SME) and Incidentcoordinator(IC) in
currentproject.
Technical Skills
Languages : SQL, PlSQL,C,Java, Unix , .Net
DocumentationTools : MS-Office 2007/10
RDBMS Tools : SQL Server2008 R2
WebTechnologies : HTML
Platformsknow : Windows2003 Server,Microsoft
Exchange 2003/2007 Server, Active DirectoryServices,FIM,
FIMSynchronizationService Manager,PowerShell.

2. Work Experience
 Workedon Active DirectoryProvisioning.
 Workedon ForefrontIdentityManagerwhichisknownasIDWEB
 Workedon SynchronizationServicemanger
 Workedon Active DirectoryMigrationtool
 Workedon Active DirectoryService Interface (ADSIEDIT)
 Basicsof java,Unix , .Net,C and Html
 Workedon Group Policy
 Workedon File ServersandDFS.
 Writtenandverbal communicationacrossall levels.
Project Details - I
Client:MicrosoftCorporation.
Project: MicrosoftNetworkAccountsManagement(NAM).
Team Size:52
Role:ShiftLeadIncidentCoordinatorSME.
Project Description:
Networkaccessmanagement(NAM) ispartof the IdentityandAccess ManagementService of
Microsoft.The IdentityManagement(IDM) Service providesthe lifecyclemanagementof all identities
throughoutthe enterprise,ensuringprivacy,consistency,fidelityandcertifiessecure accessthrough
policyandregulatorycompliance.
I am workingonForefrontIdentityManager(FIM) witharole of subjectmatterexpert.We serve the
clientat(tier-2) level.We providesupportforall the Microsoftandothercompaniesassociatedwith
Microsoftglobally.We will trouble shootall the issue relatedtoFIMor IDWEB and run scriptsrelatedto
FIM.
Managing accessto MIIS/FIMapplications.Managingsynchronizationrulesandrule extensionsor
businessrules.Maintenance of provisioning, reconciliation, andsynchronizationprocessesacross
varioustargetdirectoriessuchas(Active Directory) andtroubleshootasneeded.Managingrunprofiles
and batch jobs.Runningthe jobsmanuallyusingSQLscriptsand maintenance of FIMdatabase,restoring
deletedgroups,MIIS,ILM2007 & 2010 R2, connectors.

3. Main responsibilitiesandTasks:
Usernon-userAccountAdministrationandMaintenanceusingActivedirectoryandinternalapplication.
 Troubleshootinguser’saccountnetwork andaccessrelatedissues usingaticketingtool (ITSM).
 Creationsandmaintenance of DistributiongroupsandSecuritygroups.
 Movingaccounts across domainsandforestsusingActive DirectoryMigrationtool.
 Creatingmailboxes,providingpermissionsonthe mailboxesthroughActive directorymodulefor
powershell andexchange managementshell.
 Creatingorganizational units,settingupdelegationforrequiredpeopletomanage them.
 Moving& deletingmachine accounts
 Creating/deletingSPN recordsforusers/servers.
 TroubleshootingaccountrelatedissuesusingADSIEdit.
 Troubleshootingselective authenticationissues.
 Troubleshootingemaildeliveryissues.
 Creationof user/non-user/elevated/non-elevatedaccounts.
 ADFSbasics.
 Modificationof accounts.
o ProvidingTier-2supportforthe newlyreleasedIdentitymanagementtool byMicrosoft,
whichisnamedFIM(ForefrontIdentityManager).
o Manage the Team,day-to-day operations, andescalations.
o Identifythe defectareasandworktowardsimprovingquality.
 Provisioning/De-provisioningaccountsinAD,SMTP.
 KnowledgeonIIS(InternetInformationServices) 6.0
 File ServerAdministration.
 Oracle ResponsibilitiesManagementandUsercreation.
 Provide ITservicesforthe Clientsacrossall regionsinresolvingtheirissuesrelatedtoWindows
Server(AD,Exchange,IIS6.0),software,networking,hardware,printing,remote access,etc.
 Responsible foroverallsmoothoperationof the Business.
 Attenddailyconference callswithvariousonsite andoffshore teams.
 Manage and maintaindailySLA’sandthe submitreportstoclientona dailybasis.
 Handle clientescalationandprovide RCA asand whenrequired.
 Provide feedbackonperformance improvementandcareerdevelopment
 Identifyingprocessgapsandcome upvarioustrainingplanstowardsprocessimprovement.
 Analyzingrejectedcasesandimplementingmethodstoreduce them.
 User/Mailbox management:NTAccountcreation,deletion andUser management(OUand
User policies)
 Preparingbalancedshiftschedules.
 Reviewof documentsandupdatingthemfrequently.
 Exchange ManagementincreatingandgrantingsecurityattributesinExchange server2007

4. Tools Used:
FIM2010 R2 (Forefrontidentitymanager),Windows2000/2003 serverActive Directory,Windows
Exchange 2003/2007,ADSIT EDIT,ADMT, Powershell, FIMSynchronizationService Manager.
Achievements
 Received client appreciations for automation through power shell.
 Received SPOT award and an Individual Extra Miler Award for excellent service to the
customer.
 Bagged Best Student Award in 7th and 10th standard.
 Town Toper in 12th standard.
Various Challenges
• HandlingCritical situationsandMarketBCP'S,arrangingmarketand technical bridgestokeep
stakeholdersandthe managementinformedaboutthe resolution&monitor& communicate the
technical team'sprogress&ERT.
• Understandandbe up-to-date withclient'sorganization,business objectives, andenvironmentusing
TrainingMaterial & KnowledgeRepositories.
• Understandthe trainingneedsof the coworkersandorganize trainingsessions.
Academic Profile
 B.Tech (Computer Science) with 64.4% from JNTU University, in 2012.
 Intermediate (10+2) with 93.4% from Board of Intermediate, in 2008.
 SSC with 88.5% from Secondary School Certification Education, Andhra Pradesh in
2006

5. Personal Details
Name : AbdullaMullah
Father’sName : MullahIbrahim
Address : H No: 5-45 Midthur(Mandal & Village),
Kurnool (DIST),A.P–518405
Date of birth : 04-08-1990
I herebydeclare thatall the detailsfurnishedaboveare correctand genuine aspermyknowledge.
Date: Regards,
Place:Hyderabad AbdullaMullah
Willingtorelocate. Referencesmade available on request.