Slides from my presentation at UX India. I discuss why smart home isn't mainstream yet, why it's hard to design for, and what it'll take to cross the chasm into mainstream.

1. Smarthomefor
yourmomDESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES
KEVIN CANNON
@MULTIKEV

2. 2
Kevin Cannon
Interaction designer at frog design
@multikev

3. KEVIN CANNON

7. 😥

8. “NottheworstusefortheInternetofThings
—butprobablynotthebest,either.”
— THE VERGE
🤔

9. “Onlyoneproductline.Notmanyfeatures.
Andablueprintforeverysmarthome
companyoutthere.”
— WIRED MAGAZINE
😍

10. 1.Whysmarthomeisn’tmainstream
2.Whyit’shardtodesignfor
3.Whatitwilltaketomakeitmainstream

11. Smarthomeisn’tmainstream

13. 2reasons
1.Notsolvingrealproblems
2.Notdeliveringonit’spromise

14. PROBLEMS
PEOPLE HAVE
IN THEIR LIVES
PROBLEMS
SMART HOME
ACTUALLY
SOLVE

15. http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/

17. 2.Notdeliveringonit’spromise

20. https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI

21. We’vebeenherebefore

22. https://www.youtube.com/watch?v=Ny8-G8EoWOw

23. 23

24. “Wedon’texpectinternet-likeglitchesfromtherealworld.”
— CLAIRE ROWLAND
https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things

25. Howcanyouapproachthings
differently?

26. Regular light Smart light
• GET UP
• FLICK SWITCH
• SIT DOWN
• FIND PHONE
• UNLOCK PHONE
• FIND APP
• OPEN APP
• NAVIGATE TO LIGHT
• TURN LIGHT ON
• PUT PHONE AWAY

27. “Feature-freeastheymaybe,mostconventionalhome
productsjustwork”
— GIZMODO
https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715

28. Ourcompetitionisnotothersmartlightingproducts,
ourcompetitionisthenormallightbulb.

29. Technologydown
Homeup

30. Smarthome
withoutthe
smartphone

31. TEMPERATURE BRIGHTNESS

32. Designforthe
wholefamily
PURCHASER INSTALLER USER

33. Designforthe
wholefamily

34. Whatmakesithardtodesignfor?

35. 1.Thetechnologyisfundamentallydifferent

36. FAST CPU
MEMORY
ALWAYS ON
ALWAYS CONNECTED
RESPONSIVE
SLOW CPU
LITTLE MEMORY
BATTERY
SOMETIMES CONNECTED
HIGH LATENCY
Typical Tech IOT Tech

37. APP DATABASE

38. REMOTE
APP
BULB
GATEWAY
BULB

39. https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things

40. Technologyisourmaterial

41. 2.Dataisnotreliable

42. ACTION REACTION
THIRD STATE

43. SENDING COMMAND,
PLEASE WAIT.
ApproachA:Blockuntilactioniscompleted

44. ApproachB:Showstatusuntilactioniscompleted

45. ApproachC:Assumeeverythingisok(andfixitlaterifnot)

46. 3.Youcan’trelyonexistingpatterns

48. Whatwillittaketo
becomemainstream?

49. Considerthe
totalvalue
proposition.

50. Considerthe
totalvalue
proposition. 😀 😤💵 +>

51. 😀 😤💵 +>

52. 😀 😤💵 +>
Smarthome

53. 😀 😤💵 +>
Whatwe
triedtodo

55. 1.Findvalueandmaximiseit

56. 2.Focusontakingthepain
outoftheproduct

57. 3.Weneedtogetbetterat
designingcomplexsystems

58. Thank you.
@MULTIKEV