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Comment Innover grâce au design thinking et service design

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Comment Innover grâce au design thinking et service design

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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m77EgH } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m77EgH } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Comment Innover grâce au design thinking et service design

  1. 1. Design Thinking Service design Comment Innover grâce au design Thinking et service design ? Consultant en management et Innovation Mustapha BOUBEKRI
  2. 2. Comment Innover grâce au design Thinking et service design ? 2 La concurrence Le consommateur La globalisation Le marché a changé Le marché
  3. 3. Comment Innover grâce au design Thinking et service design ? 3 Technicité Empathie Ressources Comment décoller ? … Les startups
  4. 4. Comment Innover grâce au design Thinking et service design ? 4 Beaucoup d’initiatives qui doivent être consolider ….. Policy Culture Finance Supprt Human Capital Markets Ecosystème de Babson à consolider Ecosystème entrepreneurial
  5. 5. Comment Innover grâce au design Thinking et service design ? 5 Faisabilité Orienté Client User Experience Time To Market Tendances marché Modèles Viables Comment ….? La solution ?
  6. 6. GALLERY Creativity is the key to success in the future, and primary education. Design Thinking IDEO
  7. 7. Comment Innover grâce au design Thinking et service design ? 7 PICTURES Creativity is the key to success in the future, and primary education. Désirabilité (Humain) Viabilité (Affaire) Faisabilité (Technologie) Innovation incrémentale Innovation de rupture L’approche d’IDEO Créer une innovation de rupture
  8. 8. 8 Comment Innover grâce au design Thinking et service design ? “La pensée design ou «design thinking» est une approche de l’innovation centrée sur l’humain.” Human Centred Design Définition du design Thinking
  9. 9. Comment Innover grâce au design Thinking et service design ? 9 Découvrir Output Développer Faire EvoluerDéfinir Tester L’approche d’IDEO Processus en 5 étapes
  10. 10. Comment Innover grâce au design Thinking et service design ? 10 Empathie Co-Création Itérative Visualisation Les outils
  11. 11. 11 Comment Innover grâce au design Thinking et service design ? Persona “Connaître et découvrir son client ?.”
  12. 12. Comment Innover grâce au design Thinking et service design ? 12 Mohamed Wakil Médecin Age : 32 ans Marié Son objectif • Gérer les dossiers des passiers . UX • Simplicité • Sécurité • Rapditié Smartphone 80% Internet 90% Social media 80% Découvrir et connaitre son utilisateur Persona • Installation d’une infrastructure Must Never • Service d’indexation • Systeme de capitalisation Must Have
  13. 13. 13 Comment Innover grâce au design Thinking et service design ? “Comment réfléchir comme le client ?.” Emapthy MAP
  14. 14. Comment Innover grâce au design Thinking et service design ? 14 Que pense le client ? Que voit le client ? Qu’ entend le client ? Que dit le client ? Les peines et les gains du client ? Découvrir et connaitre son client Empathy MAP
  15. 15. Comment Innover grâce au design Thinking et service design ? 15Qui utilise le design thinking?
  16. 16. 16 Comment Innover grâce au design Thinking et service design ? “Comment avoir une interface du service utile, utilisable et désirable du point de vue du client ?.” Du produit au services Service design
  17. 17. Comment Innover grâce au design Thinking et service design ? 17 Matière première Produit Service User Experience Un glissement s’opère dans nos économies Du produit au services « Quand deux cafés se situent l'un à coté de l'autre et vendent exactement le même café au même prix, le design de services est ce qui vous incite à franchir l'une des deux portes. »
  18. 18. 18 Comment Innover grâce au design Thinking et service design ? “Maximiser l’expérience utilisateur de bout en bout” Journey MAP
  19. 19. 20 Comment Innover grâce au design Thinking et service design ? Merci pour votre attention
  20. 20. Comment Innover grâce au design Thinking et service design ? 21 @mubouberki mboubekri@mb-alliance.com www.mb-alliance.com Consultant en management et Innovation Mustapha BOUBEKRI Mustaphabk.wordpress.com

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