Q2 Travel Agency Newsletter

1. IHG News for Travel Agents
in this issue Welcome!
Welcome to the first issue of IHG ImPRESSions!
What’s NEW p 2
We’ve created this new publication to serve as
Groups & Meetings: p 2 a valuable travel agent resource for all things
Q2 . A p R I L . 2 011
Crowne Plaza® San Francisco Int’l Airport IHG – useful news about our brands and hotels,
destination spotlights, information about agent
Holiday Inn® Relaunch p 2
incentives, promotions and tools, and much more.
IHG In the News p 2 Our overriding goal at IHG is to deliver Great Hotels
Guests Love™. We value our important partnership
Hotel Spotlights: p 3
InterContinental® Montelucia Resort & Spa with the travel agent community that helps
Crowne Plaza Z Ocean South Beach make it possible for us to achieve that goal, and
Hotel Indigo® New York City - Chelsea this newsletter is another way to strengthen
Holiday Inn Appleton our relationship.
Resort Connection: p 4 I’d like to point out two headline initiatives that
Holiday Inn Waikiki Beachcomber Resort we touch on in this inaugural issue. First, we’re
Renovation Corner: p 4 celebrating the relaunch of our 3,000th Holiday
Holiday Inn Orlando The Castle Inn hotel. This is another important milestone in
our global program to relaunch our entire Holiday
IHG Travel Agency Team p 4 Inn and Holiday Inn Express® brand family, the
IHGAgent.com p 5 largest such undertaking in the history of the
hospitality industry. You can read more about our
IHG Brand Information p 6 global relaunch in the story on Page 2. The same
story includes a reminder about our new travel
agent portal, www.ihgagent.com. This useful tool,
did you know? which was launched last April, is designed to help
travel agents sell IHG hotels more successfully and
Mike Fegley,
Vice president,
We’re an international includes a comprehensive online learning program, Americas sales
IHG Agent University, among many other features.
hotel company whose You can read more about it on Page 5.
purpose is to create
Great Hotels Guests Love™. We invite you to enjoy reading and learning more
about what IHG has to offer, and welcome your
The big picture: IHG has comments and feedback.
8 hotel brands and over TM
4,500 hotels with 650,000 Best regards,
rooms across more
than 100 countries,
providing more than 130
million stays per year. Mike Fegley

2. New
Crowne plaza Holiday Inn express
Plymouth, MN – November 2010 Augusta, GA – October 2010
Hotel Indigo staybridge suites®
Baton Rouge, LA – February 2011 Houston Stafford, TX – December 2010
Holiday Inn
Houston Westchase, TX – February 2011 Hotel Tyler University Area, TX – January 2011
San Antonio Stone Oak, TX – March 2011
Candlewood suites®
OpenInGs
Birmingham Hoover, AL – February 2011
Slidell Northshore, LA – January 2011
Featured Hotel Crowne Plaza San Francisco Int’l Airport
Groups & Meetings 1177 Airport Blvd. • Burlingame, CA 94010
(650) 342-9200 • sfocp.com
Located 1.5 miles from San Francisco International add style and sophistication to your corporate
Airport, the Crowne Plaza San Francisco and social functions. With an ideal SFO airport
International Airport offers exceptional location and state-of-the-art conference, meeting
meeting, event and conference venues in the and banquet facilities, our modern luxury hotel
heart of the Bay Area. Our vibrant San Francisco will accommodate inspiring events from 10 to
Bay Area/Burlingame hotel features more than 750 guests. Our experienced meeting planners
14,000 square feet of flexible event and meeting coordinate every detail to assure that your meeting
space and an array of world-class services that makes a bold statement.
Holiday Inn relaunches over 3,000 hotels!
2010 was a great year for IHG. We opened 432 hotels Re-launched hotels feature:
in the U.S. and 890 hotels internationally. IHG also • Upgraded and de-cluttered lobby areas
recently announced that we have completed the • A signature Holiday Inn scent and sound
relaunch of our 3,000th Holiday Inn hotel. • New bedding
• Upgraded showers and bathroom amenities
IHG is in the process of completing the biggest • New exterior lighting and landscaping
relaunch in the history of the hospitality industry. • New signage with the redesigned logo
The result will be Holiday Inn and Holiday Inn
Express brands that are fresh, modern and up- You can find out more about the relaunch and
to-date, providing a consistent experience and which hotels have undergone the process by
redefining guests’ expectations for service and logging onto www.ihgagent.com, IHG’s travel
quality in the mid-market hotel segment. agent portal that was launched in April 2010. This
new online tool provides travel agent resources
The relaunch focuses on the things research shows and news about agent promotions and travel
matter most to guests – a modern, contemporary incentives, along with extensive learning and
hotel with efficient, friendly service and a great night’s brand training programs through its IHG Agent
sleep. All Holiday Inn employees have gone through University, www.ihgagent.com/university .
an extensive “Stay Real” training program to ensure
guests receive the level of service they expect.
IHG in the News Holiday Inn Hotels & Resorts has been voted the Best Mid-Market Hotel Brand
in the world and the Best Mid-Market Hotel Brand in Asia Pacific for the tenth consecutive year. The same poll
lists InterContinental Hotels & Resorts as the Best Business Hotel Brand in the World and the Best Business Hotel
Brand in Europe. These results were part of the 2010 Business Traveller Asia-Pacific Readers’ Poll, a comprehensive
TM
survey carried out by market research company Synovate. The votes came from frequent travelers who are
subscribers of the magazine and reflect the expectations of today’s corporate travelers and decision makers.
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3. HOTeL spOTLIGHTs
SOUTH BEACH
InterContinental Montelucia Resort & Spa Z Ocean Hotel South Beach
4949 E. Lincoln Dr. 1437 Collins Avenue
Scottsdale, AZ 85253 Miami Beach, FL 33139
(480) 627-3200 (305) 672-4554
icmontelucia.com zoceanhotelsouthbeach.com
InterContinental Montelucia Resort & Spa – Travel + Leisure’s Nestled on the north end of the world-famous Ocean Drive, Z
No. 1 Hotel in Arizona and No. 13 Resort in the U.S. & Canada, Ocean Hotel offers two memorable experiences: a chic and
is perfectly located in Scottsdale at the foot of Camelback intimate haven and accessibility to a vibrant, see-and-be-seen
Mountain and just 8 mi. from Phoenix airport. The European- nightlife. Our suites are the encounter of a lifetime: a luxurious
style resort features 293 luxurious guest rooms and suites, California king bed complemented by a memorable walk-in
ranging in size from 500 to 1,600 shower experience. Rooms also include an oversized private
sq ft, as well as award-winning terrace to enjoy Miami’s
restaurants and exclusive VIP South Beach. The Z
amenities for your clients. Among Ocean Hotel is a luxury,
these are complimentary breakfast, boutique hotel offering
upgrade to best view and early/late impeccable service,
check out. Agent discounts up to quality and location
50% are offered all year! right on Miami Beach.
Hotel Indigo New York City - Chelsea Holiday Inn Appleton
127 West 28th Street 150 S. Nicolet Rd.
New York, NY 10001 Appleton, Wisconsin 54914
(212) 973-9000 (920) 735-9955
indigochelsea.com hiappleton.com
In NYC, it’s easy to get lost in the millions of things to do. Experience the charm and warmth of the Holiday Inn Appleton.
Hotel Indigo NYC - Chelsea has been designed to not only A landmark hotel in the Fox Cities! Located at the corner of Hwy
give guests easy access to the city’s entertainment but also to 41 and College, the property is minutes to business, shopping,
provide a serene environment with traditional hotel hospitality. restaurants and entertainment options. Make a stop in Marlon’s
You’ll relish the spa-inspired bathrooms and can envelop Pub & Grill or work
yourself in the over-sized, extravagant beds. Indulge yourself out in our extensive
by ending your day fitness center. Offering
at our Glass Bar, 24-hour shuttle
where we cap your service and well-
equipped business
evening by providing
center. Make your
the best scene
reservation today!
in Manhattan.
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4. Featured Hotel
Resort Connection
Holiday Inn Waikiki Beachcomber Resort
Located in the heart of Waikiki, just a minute’s walk to
the beach and surrounded by world-class shopping and
dining, this hotel is perfect for business and leisure.
Guests at the Holiday Inn Waikiki Beachcomber Resort
can take part in the industry’s first and largest guest
loyalty program – Priority Club® Rewards, earning 10
Priority Club points for every $1 USD spent on eligible
Aloha spirit and spectacular ocean views await charges. Other features include:
your clients at the Holiday Inn Waikiki • Prime location on Waikiki’s Kalakaua Avenue
Beachcomber Resort. IHG’s flagship Holiday • 496 Guest Rooms, featuring furnished balconies
Inn Resort property in Hawaii is now open and with spectacular ocean or city views
welcomes your clients traveling to Honolulu. • One-and-two-bedroom suites available
Recent multi-million dollar renovations offer • FREE high-speed Internet access
guests comfortable accommodations designed to • 32” flat-panel television, mini-refrigerator, coffee
reflect the unique environment and culture of the maker standard in all rooms
IHG Travel Agency Team
area, with modern, revitalized guest rooms as well • Award-winning Magic of Polynesia showroom in
Alice McQuade
as a newly revamped pool, lobby and fitness room. resort lobby Director, Travel Agency & Government Sales
201-986-2863
alice.mcquade@ihg.com
RENOVATION CORNER eileen Moran-Barnes
Global Account Director
770-446-6380
eileen.moran-barnes@ihg.com
Account – BCD Travel
Holiday Inn Resort Orlando - The Castle scott slater
Global Account Director
Located in the heart of Orlando on the famed systems while parents enjoy plenty of personal space. 770-487-0786
International Drive, the rebranded 216-room Holiday Family-friendly activities fit for a prince or princess scott.slater@ihg.com
Account – American Express Travel
Inn Resort Orlando - The Castle provides guests with include scavenger hunts and an outdoor swimming
a magical experience full of enchantment, starting pool with a fountain. Linda Baygents
Key Account Director
with the hotel’s storied history. Built as the first 314-835-9279
Kessler Collection property in 1995, The Castle Hotel Holiday Inn Resort Orlando - The Castle also offers linda.baygents@ihg.com
Accounts – ABC Global Services, CarlsonWagonlit
fulfilled the childhood wish of Mr. Kessler’s daughter, business travelers brand new “Smart Rooms,” a
Travel-US, OSSN/TRUE, RADIUS Travel,
Laura, to have her very own princess castle. concept developed by IHG. Smart Rooms are available THOR Travel Services
for a $20 upgrade and feature Brother Five-In-One
Isabel Ferreira
With the rebranding come refurbishments and machines with printer, scanner, copier and fax plus Key Account Director
improvements for both leisure and business guests. use of Roomlinx, featuring business tools that allow 404-531-5775
isabel.ferreira@ihg.com
As a Holiday Inn Resort, kids 12 and younger eat sophisticated travelers the chance to leave their Accounts – CCRA Travel Solutions, FCm Travel
free in the Castle Cafe when accompanied by personal laptops at home. Solutions, Hickory Travel Systems/Custom Travel
an adult and ordering from the kids’ menu. This Systems, JTB USA Inc., Travelocity Business,
Travelsavers
includes up to four children per reservation. The
property also offers two new KidSuites, where Judy silcox, CTC, CCTe
Key Account Director
children have bunk beds and entertainment 410-695-1882
judy.silcox@ihg.com
Accounts – CWTSatoTravel, Government Transient,
Imagine combining the magic of a GSA FedRooms, Omega World Travel, US Navy Elite,
Western States Contracting Alliance (WSCA)
medieval-themed palace with Orlando’s
Marie VanDervoort
vibrant fun. From check-in to luxurious Manager, Travel Agency Programs
accommodations to the incredible pool, 614-754-6733
marie.vandervoort@ihg.com
families are in for a royal time. BTA Agency Visits & Marketing Programs
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5. Your Travel Consultant Connection
travel consultant
is at IHGagent.com CON NECTION
IHG wants to ensure that the travel consultant has the knowledge about our brands and their features to help them deliver the best
possible service to their clients. With that in mind, a rejuvenated and enhanced version of IHGagent.com debuted April 2010.
This one-stop resource for agents puts everything right at their fingertips. From new hotel openings to GDS Chain Codes to news
headlines about the brands and IHG, everything can be easily accessed from one web site. Other valuable information will include
Travel Industry Discount Rates for your personal travel, IHG Commission Services,
GDS Reference Systems and the new IHG Agent University.
Get connected now at www.ihgagent.com.
Access Code: IC Access Code: CP Access Code: IN Access Code: HI Access Code: HI Access Code: HI Access Code: YZ Access Code: YO
1-800-IC-HOTELS 1-800-2-CROWNE 1-866-2-INDIGO 1-800-HOLIDAY 1-800-HOLIDAY 1-800-HOLIDAY 1-800-238-8000 1-888-CANDLEWOOD
intercontinental.com crowneplaza.com hotelindigo.com holidayinn.com holidayinnexpress.com hiclubvacations.com staybridge.com candlewoodsuites.com
©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated.
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6. IHG is the world’s largest hotel group by number of rooms with over 4,500 hotels
and 650,000 guest rooms in nearly 100 countries and territories around the world.
Our core purpose is to deliver Great Hotels Guests Love™.
Great Hotels Guests Love ™
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELS
Designed for the international traveler who seeks authentic local experiences – InterContinental ® Hotels & Resorts offer
superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNE
Crowne Plaza® Hotels & Resorts, with 300 locations globally, is the Place to Meet for business or leisure. With our doctor-
approved sleep program, two-hour response guarantee, Daily Meeting Debrief, and dedicated Crowne Meetings
Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGO
Just as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our
commitment to inspired service – that’s what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Today’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect. Like
well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming
pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax, and be
yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Rest assured, the newly refreshed Holiday Inn Express ® continues to offer our signature Express Start™ free hot
breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what
your guests need when they’re on the road, now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAY
Relax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious,
beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club
Vacations™ www.hiclubvacations.com
.
Get Comfortable.® GDS Access Code: YZ • 1.800.238.8000
Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in
a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary
breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest
laundry facilities and much more. www.staybridge.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOOD
Candlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in
spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness
center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks,
refreshments, entrées and other necessities. www.CandlewoodSuites.com
*U.S. and Canada only.
Priority Club ® Rewards is the world’s first hotel loyalty program spanning over 4,500 hotels in nearly 100 countries. Members earn
their choice of points toward free hotel nights or merchandise or earn frequent flyer miles. Enrollment is free. Priority Club Rewards
offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining
Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more visit, www.priorityclub.com
Master Chain Code: 6C • www.ihg.com
©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.
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