Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Integrating Knowlarity’s                                                                                         SmartIVR ...
Overview            SMART IVR   •   Smart IVR is a “phone number” for your business   •   On calling your Smart IVR number...
Features offered         SMART IVR         Welcome                  Multiple                      Call                    ...
Getting Started with a Free Demo Account  •   Signup for a Smart IVR with Zendesk Integration on:      www.knowlarity.com/...
Call Flow for Free Demo Account                                                                                   Call con...
Customized Solution A custom IVR can be created as per needs of the business. The following features are given as part of ...
Customized Solution • Advance Call Routing: The choice of agent can be made as per one of the following mode:     • Sequen...
Pricing                          Service                                          Charges          Onetime Setup Cost*    ...
Call : +91-886-063-3762                                                                                    Email: info@kno...
Prochain SlideShare
Chargement dans…5
×

Knowlarity Zendesk

1 738 vues

Publié le

Knowlarity Zendesk CRM Integration

Publié dans : Technologie, Business
  • Soyez le premier à aimer ceci

Knowlarity Zendesk

  1. 1. Integrating Knowlarity’s SmartIVR with Zendesk Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company ImageNever Loose Business Leads . Project Big Company Image
  2. 2. Overview SMART IVR • Smart IVR is a “phone number” for your business • On calling your Smart IVR number, customers are greeted with a professional welcome message • Your Customer can speak in the concerned department by pressing the extension. – Extension can be set to agent’s mobile or a landline number – Customers can leave a voicemail in case no one answers their call • After the call is over a Ticket is created in Zendesk • An SMS is sent to the caller and agent – with the Ticket # Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  3. 3. Features offered SMART IVR Welcome Multiple Call Sticky Message Departments Forwarding Agent Local / Toll Call After Hours SMS Free Recordings Support Support Number Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  4. 4. Getting Started with a Free Demo Account • Signup for a Smart IVR with Zendesk Integration on: www.knowlarity.com/Zendesk • Fill in the following details: • Choice of Local Number • 10 digit phone number of agent (landline or mobile) • API Key for corresponding Zendesk account • The demo account is valid for 30 days and the phone number will be freed • For making any changes to your account afterwards, contact Support: • Call 1800-419-0333 • Email support@knowlarity.com Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  5. 5. Call Flow for Free Demo Account Call connected to agent on Sequential 2 basis Dials 1 for Welcome to Voice Support Live Support Ticket is Created System. For Live Support Press 1. Zendesk To Customer To Leave a message Press 2 Employee 1 Calls your Number SMART Wait for Input IVR Customer Customer leaves a 3 message Dials 2 for Voicemail Ticket is created Zendesk To Customer Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  6. 6. Customized Solution A custom IVR can be created as per needs of the business. The following features are given as part of the customization: • Professionally recorded welcome message as per your business • Multiple departments – tickets getting filed under corresponding department • After Hours Support: Different handling of calls after normal working hours Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  7. 7. Customized Solution • Advance Call Routing: The choice of agent can be made as per one of the following mode: • Sequential: Always call the first agent, then second and so on… • Round Robin: Distribute calls equally • Parallel Ringing: Call all the agents simultaneously • Sticky Agent: Optionally routing the calls from an old customer to the agent who handled his last call • Web Account is given to allow changes to the IVR Configuration, Agents etc Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  8. 8. Pricing Service Charges Onetime Setup Cost* Rs. 35,000 (includes professional recording) First Line Rs. 1499 per month Per Additional Line Rs. 999 per month Call Charges (Incoming) Rs. 0.50 per min (applied on all calls) Call Charges (Live Agent) Rs. 0.70 per min (in addition to incoming charges) * In case a custom IVR is created ** One Call can come on a line at any time *** Toll Free Charges are extra as per operator plan Never Loose Business Leads . Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient Project Big Company Image
  9. 9. Call : +91-886-063-3762 Email: info@knowlarity.com Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image

×