SMEs Offer

Super Receptionist

Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient
Never Loose Business Leads . Project Big Company Image

What is a SuperReceptionist

• Super Receptionist (SR) is a “phone number” for your business
• On calling your SR number, customers are greeted with a professional
welcome message
• Your Customer can speak to the concerned person by pressing the
extension.
PBX Systems for
your Business
– Extension can be set to your present mobile or a landline number
– Customers can leave a voicemail in case no one answers their call

Features offered by SuperReceptionist

Welcome Programmable Call
Message Extensions Forwarding

Call After Hours
Call Logs
Recordings Support

Never Loose 2009-2010 Leads .
Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient
Project Big Company Please

Super Receptionist – Benefits

Project a Big Company Image - Perception is Reality

You want to impress your callers and convey a big business image, but want to avoid the
expense of a real receptionist. You can create the appearance of multiple departments
and project a professional business image.

Never Lose a Business Lead -Every call is Important

The business is getting competitive, what if a big order was lost because your phone was
powered off when the customer called. From our website, you will get a list of all the
customers who called you and whose call was missed.

Get Calls When Not in Office - Business is on the go

You’re out on the go, but expecting that crucial phone call. Enjoy the convenience of
having your calls routed to your home, mobile, or any number - so you'll never miss
another important call.

Move Office but not Phone -Phone Number for Life

Your business is growing; you want to move to a bigger office but are worried about
customers calling old number. Your SuperReceptionist number will go where your office
is. No Hardware – No Software – As Easy as your Email


How Does SuperReceptionist Work

Call connected
to an extension
2 set by you

Dials 1 for SMS E-mail
Sales
Greeted with
Welcome
Message Employee
1
Customer Call Recording
Calls your
Wait for records a
SR Number
Input 3 message
Dials 2 for
Voicemail Voicemail sent to
Customer
• Set Welcome Message E-mail
•Program Extensions
• Access call Logs Customer
• Set After Hours sends a fax
4
Dials 3 to
send a fax Fax sent as PDF to

E-mail


SuperReceptionist – Advantages over a PBX

Features SR PBX
Incoming Calls are forwarded to your existing
Numbers ( Mobile / Landline)
Easily program extensions through a web based
interface
Call Logs, List of all customers who called you
Call Recordings, Access to all calls to your
number
Ability to set post work hours – Forward calls to
your number
Voice Mails – Customers can leave a message for
you
No Hardware Installation

No Maintenance Charges


SuperFax


Need for a Fax

As part of documentation he wants to send a PAN Card
copy to Malhotra Properties

Mr Gupta has
just brought a
property

What options Does Mr Gupta have ?

Take atleast one Mr Gupta has Mr Malhotra
day to send the no access to a Does not have a
document Scanner fax Machine,Mr
Gupta has one

Without the PAN Copy the papers would not be signed and
Mr Malhotra would loose out on the commission

Need for a Fax

Is Fax Machine Required ? – Important to Understand How Fax Works

Phone line Phone line
Exch
ange

Mr Gupta dials Document is
Mr Malhotra’s Delivered to Mr
Fax No Malhotra

• Mr Malhora has moved to email – His Ecosystem has not
• Never know when a fax is required at your end
Why a Fax is • Important to conduct business
Required • Fax as a communication protocol needs to have machines installed
at both ends
• To receive / send a fax a machine is mandatory

Everyone Tries to Avoid it – But Some do need it
Important to Visualize the end need

Segments that require a Fax

• Logistic Service Providers
– Send and receive faxes from warehouses across the country for goods movement
• Medical TPAs
– Hospitals / Patients send documents on fax for medical insurance claims
• Exporters / Importers
– Legal / other documents from abroad are received on fax
• Professionals Liasioning with Government agencies
– Mandatory to send documents by Fax
• Banks and Financial Institutions
– Often ask signed documents to be faxed in lieu of Hard Copy for processing a
transaction
• Cyber cafe Owners
– Large walk in customer base for both sending and receiving faxes


Fax Machine - Issues

Why MSMEs Avoid Fax Machines ?

• Need to maintain a separate phone line for Fax
• Majority have switched to mobiles
• Landline no uptime in far-flung area an issue : Constant Digging
• Maintenance an issue
• Needs regular power supply
• Maintain Ink cartridges
• Printing on thermal paper vanishes after some time

Sender Issues Receiver Issues

• Receiving Number Busy • No Clue that line is Busy : No
• Receiving Number Switched dedicated line for fax
off • Confidentiality : No control
• Both results in retries and over who sees the document
wastage of time • Paper Jam / Ink : Printing a
physical copy can be a pain

How Super Fax Overcomes these ?

Superfax – Smarter way to send and Receive Faxes

What is a Super Fax ?

• Super Fax is a “Phone Number” given to a MSME
• When someone sends a fax to this number
– Fax is converted to a PDF Document
– PDF document is sent as an email of the MSME
– SMS is also sent to the registered mobile number

• No need to maintain phone line
• No electricity hassles
SF Advantages • Sending Issues : Automated retries even if receiver is busy
• Receiving Issues : No paper jams, ink cartridges problem
• Ensures Confidentiality : Document delivered straight to
Inbox

Super Fax – Overcoming the problems of a Conventional Fax Machine


Click to Call


How Click to call Works

Knowlarity Server Converts to PDF

PDF sent to
user by Email

User

Email Server


About Company

Knowlarity is a pioneer of cloud telephony in India and creates state of the art products for SMEs and
Enterprises. The company makes business telephony reliable and intelligent by providing a suite of
hosted products that help businesses to improve their productivity.
About
Knowlarity The company was incorporated in Aug 2009 and in short span of two years, has grown from a garage
startup to a 200+ people company with revenue ranging in several million dollars. As of date the
company serves more than 40,000+ customers in India.

Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firm in the world.
Sequoia has invested Rs 34 Crores in Knowlarity. It has previously made investments in companies like
Google, Apple, Yahoo, Youtube, Linkedin and Justdial.
Investors

Awards

Customers


Management Team

Ambarish worked as Strategy Consultant with McKinsey & Company, USA for Fortune 50 clients in
Banking, Insurance and IT industry. Earlier, he was a Systems Engineer in US, Germany and Australia and
Co-founded – Viplav Communications, a political consulting company in India.
Ambarish is passionate about using technology for business transformation.

Ambarish received MBA from Carnegie Mellon University, USA in 2007 and B.Tech. in Computer
Science from IIT Kanpur in 2000
Ambarish Gupta, CEO

Pallav is a seasoned entrepreneur. He returned from US in 2003 with the idea of using analytical tools to
identify swing voters for Indian politicians. He built this into Viplav Communications - a company that
received wide acclaim in news media and closely worked with politicians including Sri. Jyotiradita Scindia
(ex Minister of State, IT and Telecom), Sri. Naveen Patnaik (CM, Orissa) and Sh. Mahinda Rajapakse
(President of Sri Lanka)

Pallav followed this up with a mobile phone based survey product that helped dramatically reduce frauds
in field surveys.Earlier Pallav worked as a ASIC engineer for NVDIA in US. He received his B.Tech. in EE
from IIT Kanpur in 2000
Pallav pandey. COO

Bipul has deep experience in technology with hands on experience as architect, engineer and technical
manager. He worked for 8 years in multiple startups in silicon valley - Cloudshield Technologies, Andiamo
Systems, Server Engines - on cutting edge technologies in storage, networks and large scale systems.

Bipul returned to India two years back and has been working with Juniper Networks as Engineering
Manager. Bipul received his B.Tech. in Computer Science from IIT Kanpur in 1999

Bipul Parua, CTO


Thank You

Never Loose Business Leads . Project Big Company Image

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