Better Software, Florence'15
- Benefits of the processes visualization in an organization
- How to synchronize teams, get all departments at the same page and understand the responsibility
- How to start: build a Process Map step-by-step at the Process Visualization workshop (phases, people, timing)
2. We create
visual management software
Visualisation
Transparency across
all divisions
Visually manage
complex work
Easy view for each role
Management
Processes: Scrum, Kanban,
Lean Startup, Custom
Flexible organisational
structure
11. “If you can't describe what you
are doing as a process, you
don't know what you're doing.”
W. Edwards Deming
12. ๏Everybody does everything - there are
no responsibilities
๏No understanding about what is
required for decision making
๏Information is lost
๏Plans are unclear and they fail
๏Communication wastes
๏Hard to start improvements
no
The Challenges
17. Wave video
When something goes wrong,
our first reaction is to fix it as it fails.
Problems seem to accumulate faster
than they can be solved.
18. How to develop better processes
that help your organisation
to prevent problems from occurring?
Understand the way you currently work
Everybody knows where you’re moving
Run changes to improve
23. Invite representatives from each role
that are working towards the same result
Establish time frames & rules
Stop deep discussions
Ask questions to keep focus
Stay realistic
Process Visualisation Workshop
Tips & Tricks
25. Make the current way visual and easy
to access manually
Lean process mapping Strategy mapping
http://www.jiscinfonet.ac.uk David Sibbet. Visual Meeting
27. Make the current way visual and easy to
access digitally
Process diagramsFlow diagrams
http://www.rc-renovation.com/images/ProcessFlowChart.png https://www.lucidchart.com
28. Now each team understands how it works
★ A pilot team
The actions and
the analysis of the problems
on a team level
are quite easy
29. What is next?
The obvious things
become complex and painful
with a lot of
dependencies and risks
๏ An entire organisation
30. The talent of sharing
๏ Old-school visualisation or digital tools
๏ Very fresh and accurate information
๏ Personal communication
31. The talent of sharing,
or maximising of visibility of the unwritten
Targetprocess Relations Network
35. Bottom Up
Perception & Decision Making
piecing together
the segments to give rise
to a more complex system
36. Top Down
starts with the big picture
and drill down
based on the patterns
Perception & Decision Making
Bottom Up
piecing together
the segments to give rise
to a more complex system
48. The Challenge
We want to have more predictability
about our product roadmap
and deliver the maximum value
avoiding long solutions
49. Fix as It Fails
MVP Scope
Constantly update plans
once new information appears
1When something goes wrong,
the product or service is fixed before it is sent to a customer
50. Visualise As It Is: Process Visualisation Workshop
Problem Features Development Acceptance Delivery Acceptance
Analysis
& Solution
• • • •• •
52. “Insanity: doing the same thing
over and over again and
expecting different results.”
Albert Einstein
53. Prevention
A dedicated Product Specialist to each product team
Close communication
2Developing learning loops to feed information rapidly
from the point where problems can be discovered
to the people who can keep them from recurring
54. Agile Software Development Process: 90 Months of Evolution
A dedicated Product Specialist to each product team
55. Find the Root Cause
Customers visit
New understanding of the customers’ needs
Replace a feature with a problem
3Investing in increasing the effectiveness of the problem-solving
can free up people, who had been correcting problems
on a fix-as-fail basis, and give them the time—and motivation—
to embark on the third stage of learning, finding root causes
56. Anticipation
Trainings in new skills
Run small product improvements
4
The discovery of an unsuspected competitive advantage
The desire to know more
about the company & the customers
57. Fix as It Fails1
Prevention2
Find the Root Cause3
Anticipation4
The Learning Loop, https://hbr.org/1990/07/fix-the-process-not-the-problem
Learn How to Learn
60. The Breaking Wave, Hypersonic, http://www.hypersonic.cc/#!/projects/breakingwave
61. Without a particular framework or perspective
various data are just facts.
Visualise to understand the reality and to find patterns,
learn and experiment constantly
to improve and to leave the problems behind.