A presentation file for TIIM conference 2010 Pattaya Thailand, ABSTRACT In the age of social collaboration and sharing that enables by Web 2.0 and Linked Data, many organizations adapt themselves into advantages of interactive, sharing, reusing, interoperability and collaboration on World Wide Web. Organizational learning which is sub of knowledge management also greatly gains benefit from this emerging collaboration culture too. It provides abilities to share valuable insights, to reduce redundant work, to avoid reinventing the wheel, to reduce training time for new employees, to retain intellectual capital as employee turnover in an organization, and to adapt to changing environments and markets. However, user created content from Web 2.0 multiplying with published structure of data according to Linked Data concept will be a massive amount of data. It is inevitable facing the overwhelming of data. Traditional knowledge management is not designed to extract knowledge from social collaboration. We need a framework that fit for knowledge transfer in highly interaction environment. SECI model which is a knowledge management based on collaborative knowledge transfer in organization seem to be the best candidate for navigating knowledge creation in this case. This study attempts to address how to apply SECI model to knowledge management system in collaborative organization.

1. Collaborative Knowledge Management in Organization fromSECI model Framework Nataponecharsombut, Mr Joint Researcher School of Engineering and Technology AIT - Asian Institute of Technology natapone@gmail.com TIIM Conference 2010, 17 jun 10 1

2. Outline Objective Concept of Knowledge Management Roles of KM in organization KM in the age of collaboration SECI model framework KM requirements from SECI model System design Case study 2

3. Objective To answer this question: “ How can we manage the knowledge in the age of online collaboration ? ” 3

5. Disseminate through the organization

6. Embody into product, service and system[Nonaka & Takeuchi, 1995] 4

8. Test score

10. Personality

11. Process5

12. Roles of KM in organization As Knowledge transfer tool To manage organizational learning Benefits for applying KM Encourage sharing of knowledge Retain intellectual capital Reduce training time Reduce redundant work 6

14. shared

15. learned

17. Linked Data7

18. Web 2.0 Interactive Interface Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design From reader to author 8

19. Web 2.0 Definition SLATES Search: keyword matching search Links:to connect information together using the model of web link Authoring: the collaborative work of content, users can create, update and comment on the web Tags: to categorize content by adding keyword, usually a single word description Extensions: to extend web as an application platform Signals: syndication technology that notify content updated [McAfee, 2006] 9

20. Publish through Linked Data structure Linked Data provides structure of data that links shared data together as single global database http://linkeddata.org 10

21. Rules of publishing Linked Data Use URIs as names for things Use HTTP URIs so that people can look up those names When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL) Include links to other URIs, so that they can discover more things [Berners-Lee et. al., 2006] 11

23. Predicate: http://xmlns.com/foaf/0.1/member

24. Object: http://www.w3.org/People/Berners-Lee/card#iThe link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG. 12

25. SECI model framework SECI model represent the spiral of knowledge conversion between tacit and explicit knowledge * ( SECI : Socialization Externalization Combination Internalization) 13

26. SECI model components Socialization: to share tacit knowledge among people in “social interacting space” Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable. Combination: to integrate different kinds of knowledge Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process. SECI model emphasizes on collaborative learning in an organization [Nonaka & Takeuchi, 1995] 14

28. Social networkPicture from Flickr by dkuropatwa

31. Digital resource creator

32. Forum

33. Chat

34. BlogPicture from Flickr by dkuropatwa

37. EvaluationPicture from Flickr by dkuropatwa

38. System Design Built from Open source software Integration of: “Learning Management System (LMS) + Digital Library (DL)” 19

39. Why LMS ? Virtual learning space Social network Learning path Course management Assessment Evaluation 20

40. Why DL ? Digital repository Search & Retrieval Well categorized Well described Well indexed Resource workflow 21

42. Create, Edit and Share resource

43. Access control

44. Version controlAll of main features are provided by LMS and DL Lacks of capability in term of digital content long-term preservation, comparing to DL 22

45. Abstract architecture of SECI model KM 23

46. Application integration LMS and DL cannot integrate directly Apply Linked Data structure as an interface based on RDF Implement LiLO: Linked Data Learning Object exchange 24

47. Design of SECI model KM 25

48. LiLO functions Linked Data search Linked Data browser Linked Data editor Linked Data publisher Linked Data importer 26

49. Case study Project initiation: Enhanced Supply Chain Network Objective: to define an appropriate tool for analyzing and developing logistic network Development process: Brain Storming Tool: SECI model KM with LiLO added on 27

50. Socialization: discussion about the project 28 I I know that … (explicit) I know that … (explicit)

51. Externalization: collaborate project proposal Team create proposal together according to each member’s expertise 29 Project attributes show that the project is created by Engineering, IT and Finance Dep

54. Knowledge collaboration on Mobile Device 32 Future Work

55. Time for Socialization! Questions / Answers 33