The document discusses various topics related to effective communication including barriers to communication, the IMPACT framework for delivering messages, DISC personality types, communication modes, non-verbal communication cues, the QSR method for providing feedback, building rapport, and contrasts between visual, auditory and kinesthetic learning styles. It provides an overview of concepts and strategies for improving professional communication.

1. Communication
Natthapatch Danbenchaphan – NLP Trainer
https://gateway2knowledge.com

2. Professional Communication
?
Poor Communication)
Barriers to Effective Communication)

3. The Ladder of Inference

4. IMPACT framework
Step1:
(Purpose)
Step 2:
Connect)
Step 3:
Step 4:
(Deliver)
Step 5:
(Follow up)

5. DISC
Dominance
Compliance
(Power)
(Policy)
•
•
•
•
Influence
(People)
•
•
Steadiness
(Pace)
•
•

6. Communication Modes
Word
7%
Voice/Tone
38%
Body language
55%

7. Non-verbal Communication
1.
2.
3.
4.
5.
6.
-Facial Expression
-Gestures
-Para-linguistics (vocal communication
without language)
-Body Language and Posture
-Proxemics (personal space)
-Eye Gazing
7.
-Haptic (touch)
8.
-Appearance (

8. QSR method
Q
S
R
(Query)
(Summarise)
Request
Feedback

9. Build Rapport
V isual
A uditory
K inaesthetic
see, watch, look,
show, sight,…
hear, sound like,
hear, sound like,
say, …
say, …
feel, grasp, touch,
warm, connect,…

10. •
vs.
•
…
•
…

12. Thank you!
• Email: natthapatch@gateway2knowledge.com
• Facebook: Natthapatch Danbenchaphan
• Linkedin: Natthapatch Danbenchaphan
• https://gateway2knowledge.com