SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez nos Conditions d’utilisation et notre Politique de confidentialité.
SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez notre Politique de confidentialité et nos Conditions d’utilisation pour en savoir plus.
Now a day’s Hotel Industry taking place a huge role in the service sector. It helps the
tourism sector for earning the revenuefrom the foreign as well as Indian tourists. Hotels
and tourism industry are the biggest earners of the foreign exchange in India. Hotel and
tourismIndustry is the strong base to increase the GDP of Indian economy.
This report reveals study about the sustainable development of ITC group of hotels.
The Indian hospitality industry has emerged as one of the key industries driving growth of
the services sector in India. It has evolved into an industry that is sensitive to the needs
and desires of people. The fortunes of the hospitality industry have alwaysbeen linked to
the forecastof thetourism industryand tourismis the prime demand driver of theindustry.
The Indian hospitality industry has recorded healthy growth fuelled by healthy inflow of
foreign tourists as well as increased tourist movement within the country and it has
become one of the leading players in the global industry. Foreign tourist arrivals into the
country increased gradually from2005 to 2012. FTAs curved in in 2006, due to the global
economic decelerate; however, the impact on the Indian industry wasmuch lower than
that on the global counterparts. FTAs are expected to increase in 2013. On the other
hand, domestic tourist movement within the country was the highest in 2009.
The Indian hotel industry is highly fragmented with a large number of small and
unorganized players accounting for a lion’s share. The major players in the organized
segment includeThe Taj, Oberoi,ITC Hotels,and East IndiaHotels.The fragmentednature
of the Indian hospitality industry is reflected in the Herfindahl Index of Concentration,
which was at 0.062 in FY07.
CLASSIFICATION OF HOTELS
Hotels are classified based on the number of facilities and services provided by them.
Hotels classified under the Ministry of Tourism enjoy different kinds of benefits such as tax
incentives, interest subsidies, and import benefits. Due to lengthyand complex processes
for such classification, a significant portion of the hotels in India still remain unclassified.
The Ministry of Tourism classifies hotels as follows: Star category hotels Heritage hotels
licensed units Star category hotel
Within this category, hotels are classified as five-star deluxe, five-star, four-star, three-star,
two-star and one-star.
These hotels operate from forts, palaces, castles, jungles, river lodges and heritage
buildings. The categories within heritage classification include heritage grand, heritage
classic and heritage basic.
to provideboardingandlodging facilitiesand arenot classifiedas heritageor star hotels,
fall in this category. These include government-approved service apartments,
timesharing resorts, and bed and breakfast establishments.
This segment mainly represents the branded budget hotels in the country, which bridge
the gap between expensive luxury hotels and inexpensive lodges across the country.
Budget hotels are reasonably priced and offer limited luxury and decent services.
Increaseddemandand healthy occupancyhavefuelledgrowthof budgethotels.These
hotels use variouscost control measures to maintain lower average roomrates without
compromising on service quality. Ginger Hotels, ITC Fortune, Hometel, and Ibis are some
of the popular budget hotels.
OTHER SMALLER PLAYERS
The hotels which are under small scale business but not having that much space to
establish.Butit has vastcompetitiontotheother hotels.The basic reasonisthepopulation
who prefers small hotels due to the economic constraints. They are the major players in
the rural as well as urban area. It includesall street marts, dhabbas, snack bars, canteens
STRUCTURE OF HOTEL INDUSTRYDEFININGA SUSTAINABLE DEVELOPMENT
Sustainable development is development which meets the needs of the present without
compromising the ability of future generations to meet their own needs. In the extensive
discussion and use of the concept since then, there has generally been a recognition of
three aspects of sustainable development i.e. Economic, Env ironmental & Social.
An economically sustainable system must be able to produce goods and serviceson a
continuing basis, to maintain manageable levelsof government and external debt, and
to avoid extreme sectoral imbalances which damage agricultural or industrial
An environmentally sustainable system must maintain a stable resourcebase, avoiding
over-exploitation of renewable resource systems or environmental sink functions, and
depleting non-renewable resources only to the extent that investment is made in
adequate substitutes. This includes maintenance of biodiversity, atmospheric stability,
and other ecosystemfunctions not ordinarily classed as economic resources.
A socially sustainable system must achieve distributional equity, adequate provision of
social services including health and education, gender equity, and political
accountability and participation.
ITC is one of India's foremost multi-business enterprise with a market capitalisation of US
$ 45 billion and a turnover of US $ 7 billion. ITC is rated among the World's Best Big
Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes
magazine and as 'India's Most Admired Company' in a survey conducted by Fortune
India magazine and Hay Group. ITC also features as one of world's largest sustainable
value creator in the consumer goods industry in a study by the Boston Consulting Group.
Launched in 1975, ITC Hotels, India's premier chain of luxury hotels, has become
synonymous with Indian hospitality. ITC Hotels pioneered the concept of 'Responsible
Luxury' in the hospitality industry, drawing on the strengths of ITC groups' exemplary
green practices with contemporary design elements to deliver the best of luxury in the
greenest possible manner.
The Responsible Luxury commitment of ITC Hotels blends elements of nature to deliver a
unique value proposition to guests, conscious of their responsibility to be planet positive.
Today, these unique interventions have made ITC Hotels the greenest luxury hotel chain
in the world with all its ten premium luxury hotels LEED (Leadership in Energy and
Environmental Design) Platinumcertified.
With more than 100 hotels in over 70 destinations, ITC Hotels has set new standards of
excellence in the hotel industry in Accommodation, Cuisine, Environment and Guest
ITC Hotels properties are classified under four distinct brands:
ITC Hotels has an exclusive tie-up with Starwood Hotels & Resorts in bringing its premium
brand, the 'Luxury Collection', to India. ITC Hotels - Luxury Collection are super deluxe
and premium hotels located at strategic business and leisure locations.
The eleven hotels which are part of this collection are:
ITC Grand Chola in Chennai
ITC Maurya in Delhi
ITC Maratha in Mumbai
ITC Sonar in Kolkata
ITC Grand Central in Mumbai
ITC Gardenia Bengaluru
ITC Kakatiya in Hyderabad
ITC Mughal in Agra
ITC Rajputana in Jaipur
ITC Grand Bharat in Gurgaon (Now Open)
Welcom Hotels - offer five-star hospitality for the discerning businessand leisure traveller.
Currently there are eight hotels under this brand namely, WelcomHotel Dwarka - New
Delhi, WelcomHotelRaviz-Ashtamudi - Kollam, WelcomHotelRaviz-Kadavu-Kozhikode,
WelcomHotel Bella Vista - Panchkula-Chandigarh, WelcomHotel Jodhpur - Jodhpur,
WelcomHotel Rama International - Aurangabad, WelcomHotel Vadodara - Vadodara,
and WelcomHotel Grand Bay - Vishakhapatnam. Two other WelcomHotel Sheratons -
SheratonPark Hotel and Towers,Chennaiand SheratonNew DelhiHotel - New Delhioffer
warm, comforting servicesto the global traveller and a chance to connect.
Fortune Hotels operates mid-market to upscale properties in the first-class, full-service
business hotel segment all over India, in major metros, mini metros, state capitals and
Welcom Heritage brings together a chain of palaces, forts, havelis and resorts that offer
a unique experience. WelcomHeritage endeavors to preserveancient royal homes and
the historical Indian grandeur and opulence for the future Indian generations. Welcom
Heritage provides a fine range of hotel services inside these architectural legacies
present across India.
ITC Hotels has set standards for excellence in the hotel industry by pioneering the
concept of branded accommodation. The chain has developed three brands of
accommodation'ITC One','Towers'and the 'Executive Club'todifferentiatebetweenthe
needs of various travellers and providethe highest levels of service.
ITC Hotels is one of the first to introduce branded cuisine WelcomCuisine - in India. The
Bukhara and Peshawri restaurants give epicures the rugged, outdoor cuisine of the
Northwest Frontier Province. Dakshin has brought together the highly evolved cuisines of
the four southern states- Andhra Pradesh, Karnataka, Tamil Nadu and Kerala. Dum Pukht
is a uniquerestaurantdedicatedtoa 200-year old culinarytraditionof slow cookingfood,
in sealeddeghs.The fragranceof themeal becomesan invitationbefittingroyalty.Today
the connoisseur can savour these delicacies across the country. The sumptuous fare at
K&K comprises a mouth-watering array of kebabs and a wide range of dishes from all
over India. These dishes can be categorised as Quarmas, Qaliyas or Salans.
Rated high by food connoisseursall over the world, ITC Hotels takes exceptional pride in
showcasingits internationally renowned cuisine. West View brings a careful selection of
western cuisine s from the remote France chateaux, grill houses on the East and West
coasts of America, rosy kitchens of English manors, leisurely Mediterranean villas and
bustling German marketplaces. The Pan Asian serves specialties from China, Thailand,
Mongolia, Japan, Indonesia, Vietnamand Malaysia.
Kaya Kalp Spa
Kaya Kalp (meaning rejuvenation of mind, body and soul in Sanskrit) spas are class apart
for those who seek to combine luxury with an exclusive and enriching experience that
uplifts the mind, body and soul. Kaya Kalp Spas offer indigenous and well-known
therapies fromacross the world, to deliver a memorable spa experience. The Kaya Kalp
Spa experience is available at all the ITC Luxury Collection Hotels.
ITC Green Centre
ITC Green Centre in Gurgaon, the headquarters of ITC's Hotels Business is the physical
expression of this commitment to sustainability - Ecological, Social and Economic. This
building is one of the world's largest green buildings with space of over 170,000 square
feet. The ITC Green Centre which was earlier declared the largest LEED Platinum rated
officespaceintheworldin2004, wasre-certifiedin2012as the worldshighestratedgreen
building with Platinumcertification by the US Green Building Council.
'A monument to the future' :Hillary Clinton on ITC Green Centre
ITC Hotels - Empowering Differently-abled people
ITC Hotels has established that if provided with an opportunity to work and become self-
families and the community. ITC Hotels has taken a positive step in this direction by
employing people who are differently-abled across its hotels. ITC Hotels believes that
everyoneshouldbetreatedwithsensitivityandempathy. The modelsit has createdhave
beeneffectiveandhavesucceededinsensitisingother employeestothe needsof those
differently-abled. Keeping in mind their specific skills, many differently abled have been
employed in diverse functions like housekeeping, teleworking, bakery and as musicians.
Special badges for the visually impaired, whistles for hearing impaired employees to
communicate in an emergency and sign language classes for the staff to communicate
with them are just a few examples of how ITC Hotels has created an atmosphere of
sensitivity and caring.
ITC Hotels has also published a booklet aimed at sharing experienceswiththe rest of the
corporate world and laying down a step-by-step guide to demystify the perceived
complexities around employing persons with disabilities.
ITC Hotels' strategy of benchmarking against international standards has won its hotels
ITC Gardenia,Bengaluruis the firstIndianHotel and world'slargest,toget the LEED
Platinum rating - the highest green building certification globally.
ITC Hotels was named the Best Premier Hotel Brand at the Galileo-Express
TravelWorldAwards2008& 2006. ITC WelcomHeritage wontheBestHeritageHotel
Brand award in 2006.
ITC Maurya, New Delhi received the award for 'Best Luxury Hotel' at the Star
Hospitality Awards 2007-08 and the NATIONAL TOURISM AWARD 2007 for 'Best Eco-
Friendly Hotel' fromMinistry of Tourism.
ITC RAJPUTANA, JAIPUR
Oneof the finestluxuryhotel in Jaipur - ITC Rajputana. offeringthebestaccommodations
in the city with a host of comforts and services in settings that reflect the spirit of
Rajasthan and its royalty.
Just 15 kilometers from the airport and half a kilometre from the city centre the hotels
regal-influenced design and gardens echo the city’s history. Equipped with 218 guest
rooms and suites with modern amenities.
Designed along the lines of traditional havelis, this leisure hotel in Jaipur has its own
definition of space and splendor.
ELEGANT AND DISTINGUISHED
The ITC Rajputana is a business hotel with a unique concept of accommodation in the
heart of Jaipur (Rajasthan). ITC Rajputana reflects everything that is splendid about
Rajasthan and all that is unique about ITC Hotels.
Designed to echo the traditional havelis of the region, ITC Rajputana has a red brick
exterior rising to different levels around a central area. Long corridors, secluded
courtyards and simplified lattice work recall Rajasthani architecture in a modern
uncluttered and contemporary idiom and bring alive the spirit of Rajasthan and makes
it distinguished amongst the luxury hotels of Jaipur.
A WORLD OF COMFORT AND LUXURY, WITH RESPONSIBILITY
ITC Rajputana is a legendary 5 star luxury hotel in Jaipur with 218 guest rooms and suites.
The guest rooms and suites offer
spacious bathrooms a refreshment centre
safety locker for valuables,
well designated sitting area for comfort
Sweet Sleeper Bed™
FOOD AND CUISINES
The lavish and rich food of Rajasthan at Jal Mahal or the old and authentic cuisine from
the Northwest makes it an iconic luxury hotel in Jaipur offering a unique culinary
A variety of recreational and leisure facilitiesare available for guestsat ITC Rajputana.
Fun games like
snake & ladder board
Options to rejuvenatewith a peaceful Yoga session or indulge in exotic therapies at the
Kaya Kalp spa.
Apart from these, the hotel also offers assistance in arranging a variety of in city
Bar Palace of
Mirrors Finest Bar
hot air ballooning
and for younger guests, the hotel offers
Impacts of recreational activiies on the environment
Impacts (Positive & Negative)
1 KAYA KALP SPA
Positive: Good natural treatment using natural
materials such as pomegranate and organic
Reduced water consumption by 50% in the
last 5 years
Almost 100% of solid waste is either reused
The hot water produced by solar energy is
equivalent to the average hot water
consumption of 6000 households.
Treated recycled water is used for air
conditioning, landscaping and gardening
Negatives: depletion of natural resources without
ensuring ways of restoring them back
Positive: unique experience
Negatives: air pollution due to emission of CO2
3 HORSE RIDING
Positive: A unique experience which makes you
feel a resident of the royal times.
Negatives: The maintenance of the animal is not
formalized and steps not defined as of now. For
example: No definite diet plan and health check-
ups put in place.
Positive: attracts tourists due to the convenience
Negatives: should involve the local community
Positive: The only and important option for
adventure loving guests
Negatives: There is no formal guideline or path to
treck. Also there is no obsevation of how these
excapades are affecting the flora an fauna. The
paths are generally fixed and hence there has
been significant damage reported by locals.
BIRD & ANIMAL
Positive: The area is rich in fauna and hence gives
a real natural feel to the guests as birds frequently
are visible in premises.
Negatives: The customers are reported for
feeding food to the birds. There are 30 species of
birds by an estimate and feeding them anything
risk their life. The hotel has issued warnings but no
strict guidelines or education documents are
presented to the guests on their arrival.
7 ROYAL WEDDINGS
Positive: The most desired form of wedding for
Indian and Foreign visitors.
Negatives: Elephants are used for processions,
again the guidelines for maintanance are not in
place. Also, there is good amount of waste in the
weddings. These are expensive events and no
heed is paid to environment impacts. Also the
management does not enforce guidelines as
these get a big chunk of revenue. The
preservation of the site is the only guideline given
totheguestsand all otherrequests are taken care
Positive: The site proves a place for getawaysand
gives an escape from thecorporate environment.
Negatives: Again same as royal weddings the
management aim is to please the corporates for
continued business. This is a big ticket item and
the staff is also not strict on environment policies
to the corporates.
9 ITC GREEN LOUNGE
Positive: ergonomic in design, warmly lit and use
of energy efficient equipment.
Negatives: no evident negative effects
SUSTAINABILITYIN ALL ITC HOTELS
ITC Hotels, with its credo of "Responsible Luxury", stands apart not only for its exquisite
signatureproperties,cuisineandserviceexcellencebutalsofor being thegreenestluxury
hotel chain in the world, with all ITC's premium luxury hotels being LEED® (Leadership in
Energy and Environmental Design) Platinum certified. In line with this philosophy, ITC
Hotels integrates world-class green practices with contemporary design elements to
deliver thebestof luxury in the greenestpossiblemanner.ITC's hotelshavepioneeredthe
concept of branded cuisine in India with globally acclaimed restaurants including
Bukhara, Dum Pukht and Dakshin. ITC has also set new benchmarks in wellness with its
Kaya Kalp Spa brand that offers a new dimension in luxury and an enriching experience.
ITC'sHotels Businessmaintainedits positionas one of the fastestgrowinghospitalitychains
in India, with more than 100 properties in over 70 locations. It operates under four distinct
brands – 'ITC Hotels' for 'luxury', 'WelcomHotel' in the 'five star segment', 'Fortune' in the
'mid-market to upscale segment' and 'WelcomHeritage' in the 'heritage leisuresegment.'
ITC's Hotels business, with its world-class properties, globally benchmarked levels of
service excellence and customer centricity, is well positioned to sustain its leadership
status in the Industry and to emerge as the largest hotel chain in the country over the
next few years.
ITC Hotels integrates world-class green practices with contemporary design elements to
deliver the best of luxury in the greenest possible manner
CONTRIBUTION TOWARDS LOCAL COMMUNITY
Area identified for cleanliness and upkeep
Periphery of the hotel, Palace Road and Station Road
The Jaipur railway station is the life line of the city and is used by the locals as well
as travelers visiting Jaipur which brings it into focus very prominently. The area
behind the hotel is dumped with debris and waste as currently metro work is in
progress. Keeping in mind the proximity to the hotel, the unit has taken up the
initiative of maintaining the same under its up-keep. The area had a lot of wild
grass / weed growing haphazardly, also being used as waste dumping area by
Team ITC Rajputana is committed to Swachh Bharat Abhiyan.
GREEN SUPPLY CHAIN
More than 99% of the total solid waste is either reused or recycled through
recycling programmes or converted into manure by an organic waste converter.
100% low VOC ( volatile organic compounds) paints,50% FSC( forest stewardship
council) certified wood, 10% recycled material and 5% rapidly renewable wood is
20% of the materials used in the project are sourced regionally in keeping with
endeavor to promote local culture, generate employment in the region and
reduce the carbon footprint of the materials