Learn about what we do and where in the areas of Web, Mobile, Social Media and Big Data for the Federal Government.

1. RIVA Solutions, Inc. (RIVA)
Web, Mobile, Social Media & Big
Data
June 2014

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Table of Contents
Who We
Are………..………………………………….............................
What We Do……………………………………………………………….
Who We
Support…………………………………………………………..
Case
Studies...………….………………………………………………….
Our
Strategy………………………………………………………………..
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3. Who We Are.
RIVA
Fun Facts!
REGISTERED:
YES, SAM
DUNS NUMBER:
964390350
DESIGNATION: SDB

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Who We Are.
RIVA Solutions, Inc. (RIVA) is a Small Disadvantaged
Business working with the federal government to provide
innovative best practices in IT and Management Consulting,
Program Support Services, and Emerging Technologies.
Our Emerging Technology Division works towards unlocking
the challenges of successfully implementing Social Media
Services across the following areas:
• Monitoring & Engagement
• Recruiting
• Outreach and Communication
• Internal Collaboration
• Stakeholder Engagement
At A Glance
• Federal Contractor
• In business for 22+ years
• Experience & Understanding of
Emerging Technology Markets
• Federally trained Digital Analysts with
commercial experience
• Strategic relationships with product
vendors like Salesforce, Hootsuite,
Sprout Social

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
What We Do.
Web
Web Development
Information Architecture
Web Design & Usability
Responsive Design
Mobile
Mobile Strategy
Native App Development
User Interface Design
Mobile Launch & Gamification
Social Media
Social Media Strategy
Product Analysis
Analytics and Analysis
Monitoring & Engagement
Information Technology
Systems Administration
Network Design, Development, & Support
Help Desk & Contact Center
(Big) Data Management
Management Consulting
Program & Project Management
Strategic Planning & Communication
IT Capital Planning & Portfolio
Management
Acquisition Support
Big Data
Data Quality Management
Data Aggregation and Exchange
Business Intelligence
Analytics Definition & Analysis

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Who We Support.
Department of Commerce Algorithm and Analytics Advisory Support
Metric Evaluation & Quality Control
Web Support Services
Department of State Web Engagement
Social Media Monitoring & Engagement
Department of Education Social Media Analytics, Monitoring & Engagement
Department of Health and Human Services Social Media Monitoring & Engagement
Intelligence Community Rapid Mobile Application Development
Commercial Portfolio
Social Media Advisory Support
Emerging Technology Production Evaluation Services
Web Development

7. What We Do.

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
What We Do – Web
• Web 2.0 & 3.0 Technologies
• Semantic Web
• Collaborative Tools
• Portal Technologies
• CMS Expertise (Drupal
focus – content, workflow,
templates, processes)
• ACQUIA partner
• UI/UX
• Usability Testing
• Information Architecture
• 508 Compliance
• Interactive Design
• Graphic Design
• Mobile Friendly & Social
Media Integration
• Web Analytics
NIST NCCOE
Building a socially integrated Web 2.0 integrated experience for National Institute
of Standards and Technology National Cybersecurity Center of Excellence
ACT-IAC Spotlight – Drupal
Designing a collaborative membership web/mobile/social experience to facilitate
thought leadership for www.actgov.org.

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
What We Do - Mobile
Mobile Strategy
• Mobile roadmap consulting
• Product development
• Proofs of concept
• Platform targeting
• Marketing, analytics, design, tools
Enterprise Mobility Solutions
• Mobilizing enterprise workflows
• Equipping field agents with mobile tablet
& phone apps
• Integrating enterprise backend systems
• Developing data exchange APIs
• Optimizing offline data caching methods
Mobile Development Lifecycle
• Planning & analysis
• Charter, business case & ROI
• architecture
• Obtain OMB clearance
• Requirements
Development
• Code (UI, Security, 508 &
SDLC)
• Testing & device procurement
• Test cases
• Training material
App Release
• Release apps
• Monitor & track
• Lessons learned
• Suitability criteria
• Launch & marketing campaigns

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
What We Do – Big Data
• Dashboard Visualization
• Metric Definition
• Data Parsing
• Metadata Management
• Data Governance
Related Experience
• DOC/NOAA Coast Watch
• Education/FSA Social Media Analytics
• SB Connect
Tools & Technologies

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
What We Do – Social Media
• Communication & Outreach
• Strategy Planning
• Monitoring & Engagement
• Crowdsourcing Innovation
• Technology Analysis
• New Media Maintenance
• OMB/GSA Guidance
Team Experience
• Department of State International Information
Programs
• Department of Education Federal Student Aid
• Department of Health and Human Services Assistant
Secretary for Public Affairs
Tools & Technologies

12. Team Case Studies.

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Client: ED Federal Student Aid (FSA) Digital Experience Team (DET)
• Challenge: Stakeholder issues, confusion, and concern around Free Application for
Federal Student Aid (FAFSA) application submittal process
• Solution: RIVA set out to fix the broken FAFSA application process. We discovered
compatibility issues with Safari and Firefox Apple-Mac applications during analysis.
Based on findings, we launched an initiative to consolidate 18 different website
entry/access points for applications. In addition, our team implemented Radian6 to
track conversation around www.fafsa.ed.gov. Today, we work both on-site and
virtually to educate FSA on social media and how to take full advantage of software
capabilities.
Technologies: Radian6, HootSuite, SlideShare, DivvyHQ,
BaseCamp, SpredFast, SproutSocial
Case Study #1: Department of Education

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Case Study #2: Department of Health & Human Services
Client: Assistant Secretary for Public Affairs (ASPA)
• Challenge: With more than 300 social media accounts scattered across the
Department of Health and Human Services (HHS) and a portfolio of 40+ public-facing
websites, the Digital Communications Division (DCD) at ASPA has its work cut out for
them, producing unified campaigns/messages and monitoring all that chatter online.
• Solution: RIVA provides a Social Media Monitoring and Engagement Tool, Radian6, to
mine the chatter around this portfolio of websites. As a result, DCD can get to know a
vast audience of website users, learn more about what they are saying online, and
analyze how users feel by monitoring, tracking, and measuring overall engagement.
Technologies: Radian6

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Case Study #3: Department of State (DoS)
Client: International Information Programs (IIP)
• Challenge: Negative persuasion campaigns appearing on international blogs and
wikis require real-time online monitoring and engagement
• Solution: RIVA influences conversation on U.S. Diplomacy in other countries via social
media. We provide access to Marketwire/Sysomos social media solutions and monitor
for various international topics in regions as diverse as Singapore, South Africa, and
Egypt. As a result of their access to our platforms, DoS has been able to gain valuable
insight and understanding on conversations, sentiment, and volume of mentions
occurring in these regions.
Technologies: Marketwire/Sysomos (Map & Heartbeat)

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Case Study #3: Department of Justice (DOJ)
Client: Bureau of Alcohol, Tobacco, Firearms and Explosives
• Challenge: The ATF Office of Public and Government Affairs Public Affairs Division
(PGA/PAD) needed to monitor and measure social media.
• Solution: In addition to providing social media advisory support, RIVA has
implemented a technology toolkit to carry out the ATF law enforcement (LE) mission in
the digital space, providing the following benefits:
• Optimize resources;
• Amplify reach;
• Improve effectiveness in overall mission;
• Content creation and posting;
• Monitor in real-time across platforms; and
• Measure analytics.
Technologies: Hootsuite

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Our Strategy
Goals
Resources
Audience
Research
Content
Outreach

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RIVA Solutions, Inc.
www.rivasolutionsinc.com
Our Strategy Cont.