1. 5 Simple Ways To Improve
Customer Satisfaction
Created by Iorder Cloud
http://www.iordercloud.com/

2. Customer Satisfaction
Improvement Ways
Waiters
are your brand ambassadors
Chefs and staff should work seamlessly
Serve your food to make them drool
Small things go a long way
Serving regular customers the way they
deserve

3. Waiters Are Your Brand
Ambassadors
Your waiters are the faces of your brand, serving your
customers directly. The most important aspect of
customer service is to train your waiters to serve
your customers courteously. The best waiters
maintain eye contact and smile while talking. Make
your clients feel special by giving them personal
attention. Listen attentively to their needs, offer
suggestions and learn to study customers’ body
language so you can determine when they need
something and when they want to be left alone.
 Further, welcoming and bidding farewell to a
customer fondly makes sure that they enter and leave
the restaurant feeling good.


4. Chefs And Staff Should Work
Seamlessly

The staff waiting on your customers should work in
collaboration with the staff in the kitchen so that
orders get delivered on time. The managers and hosts
of your restaurant should be available at all times so
the customer can know that they are there to reach
out to if needed. Your staff should be informed about
the specials of the day and availability of menu items.
If your customers are not pleased with the food, a
manager should instantly go to the table and talk to
them. If they are extremely impressed with the quality
of the food and want to present their compliments to
the chef, your chef should come out and meet the
customer personally.

5. Serve Your Food To Make
Them Drool

It is very frustrating when a customer
orders a steak well done and receives a
steak done average. Orders should always
(always) be served accurately. The food
should also be served at the right
temperatures. Serving hot dishes while
they’re smoking and cold drinks chilled
can make all the difference. Food tastes
best when served at the right
temperature.

6. Small Things Go A Long Way

Giving away a few freebies doesn’t hurt. For
example, serving mints or wet tissues after a
meal or hot towels before one. If a customer
is frowning after eating, offer to serve a
complimentary item. Take time to study your
customers and your surroundings. Adding a
traditional flavour to your service makes
your customers feel special. It’ll let them
know that you understand their needs and
wants.

7. Serving Regular Customers The Way
They Deserve


Let customer relationships evolve over time. If you have a regular
customer, your staff should be well-trained to remember their
names and greet them in. Further, if the regular client also has a
regular menu he or she orders, your staff should politely ask if
they’d like the same thing today. It makes customers look up and
smile. These small details are what great customer service is all
about.
For a list of the best and worst in restaurant customer service, see
the Forbes.com’s listing of 2012. Papa John’s and Red Lobster top
the list with a score of 83 out of 100.You’ll be surprised to see that
big food chains are finding it hard to keep up. When you grow big,
it’s hard to look back at the basics. At the core of it all, great
customer service starts at the top. Restaurant owners and
managers set the trend for the rest of the staff to follow. Make sure
you keep a friendly attitude towards all and continuously strive to
improve interactions.

8. Thank You
5 Simple Ways To
Improve Customer
Satisfaction
Created by Iorder Cloud
http://www.iordercloud.com/