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Implementation of BPM Suite to Automate Key Processes
Case Study BANKING SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT Implementation of BPM Suite to Automate Key Processes For a Leading Bank in India Overview The bank is Indias second-largest bank. The Bank has a network of 1,503 branches and about 4,816 ATMs in India and presence in 18 countries. The Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The ChallengeBenefits The Bank was using a BPM platform for its various processes. But they! High speed of transactions found out that the existing BPM solution was not flexible enough to make quick changes in processes for continuous process improvement.ensures desired economy of scale To incorporate a small change would require high programming effortsand increased operational and costs along with very high process downtime.efficiency! Reduced manual intervention The Bank wanted to replace the existing BPM platform and automate itscauses faster TAT processes on an integrated ECM/ BPM framework for increased process! Easy change management in efficiency and reduced turn around time. The processes to be automatedprocess with minimal process are spread across different functions and geographies of the bankdowntime operations. Following are the key challenges faced by the bank: ! Dependency on backend programming to incorporate any changes in the business processes ! High process downtime and cost to make changes in the processes ! Easier way for System administration ! Redundancy in user log in and concurrent license consumption ! Seamless integration with disparate third party systems ! Digitization of documents and distributed image capture ! High manual intervention caused high TAT ! Maintenance of data across all processes and operations ! Real time monitoring of operational and functional metrics ! Audit trail of all operations across processes The Newgen Solution The bank was using Newgen’s distributed scanning tool- OmniScan for the distributed capture of documents and ECM solution-OmniDocs for archival of digitized documents. Newgen implemented the BPM suite- OmniFlow to automate 15 processes on different LOBs out of which the Trade Finance process has 56 sub processes. The BPM platform is seamlessly integrated with Newgen’s document archival solution-OmniDocs and distributed www.newgensoft.com
Case Study BANKING SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT scanning tool -OmniScan. The average time taken for each process deployment was 2-3 weeks. OmniFlow provided extensive capabilities to automate processes using a rapid deployment methodology with a wide variety of tools available for modeling of the process flow, definition of tasks and integration with other systems. The BPM platform is seamlessly integrated with Newgen’s document management system- OmniDocs which enables the digitization of physical documents. Newgen has automated processes for bank’s various line of businesses. Newgens OmniScan solution, which is a production level scanning and capturing tool is tightly integrated with BPM suite to provide automatic document capture and work item initiation. It is integrated with underlying ECM (Omnidocs) and BPM (Omniflow) suites to enable image association with transactions. Apart from more than 40 out of box product reports, Business Activity Monitoring tool provides customThe bank is Indias second- reports for real-time business monitoring. Solution removes manuallargest bank. The Bank has a intervention for data entry, verification and validation which leads tonetwork of 1,503 branches and smoother process and faster TAT. Any changes in the process can beabout 4,816 ATMs in India and incorporated with minimal process downtime and process can bepresence in 18 countries. transformed from UAT to live server in a single click which removes the possibilities of error. The bank created a Center of Excellence (COE) for the monitoring of the business processes. Using the BAM tool, the bank monitors the performance and operational metrics of the processes. The COE, in pursuit of continuous process improvement, can incorporate in-flight changes in the business processes with minimal downtime. The Benefits The solution provides the following benefits: ! High speed of transactions ensures desired economy of scale and increased operational efficiency ! Reduced manual intervention causes faster TAT ! Easy change management in process with minimal process downtime ! Optimum usage of resources and maximize the usage of concurrent users by single log in support ! Anywhere anytime availability of digitized documents ! Image enablement for processes ! Real-time monitoring of business from dynamic dashboard of BAM ! Comprehensive audit trail facility About Newgen Newgen Software Technologies Limited is the market leader in Business Process Management (BPM) and Enterprise Content management (ECM), with a global footprint of 800 installations in over 40 countries with large, mission-critical solutions deployed at the worlds leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. www.newgensoft.com
Case Study BANKING SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT Newgen Software has been positioned in the Magic Quadrant for Business Process Management (BPM) and Enterprise Content Management (ECM). The company has been recognized by distinguished analyst firms like Frost and Sullivan as A Hot Company to Watch for in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Newgen is a winner of prestigious awards, such as the CNBC-TV18, “Emerging India Award 2008”. With HSBC and SAP investment, Newgen is one of the rare product company to have backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3. Newgen prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro Bank, ICICI Bank, IDBI Bank, State Bank of India, ING Vysya Bank, CitiFinancial, RAK Bank, Bank of Tanzania, Max New York Life, Bajaj Allianz, Royal Sundaram Alliance, Unilever, Philips, GE Countrywide, EXL, Satyam Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways and SEC Philippines. Corporate Office US UAE Newgen Software Technologies Ltd. Newgen Software Inc.. Newgen Software Technologies Ltd. A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586 Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone New Delhi - 110 067 INDIA Tel: +1-703-439-0703 Sharjah, United Arab Emirates (UAE) Tel: +91-11-4077 0100, 2696 3571 Email: email@example.com Email: firstname.lastname@example.org Fax: +91-11-2685 6936 Email: email@example.com UK Newgen Software Technologies Ltd.BK-CS-ICICI-Gartner 68 Lombard Street, Website: www.newgensoft.com London EC3V, 9LJ Tel: +44-207-868 1736 Blog: http://blog.newgensoft.com/ Mobile: +44-78154 96669 Email: firstname.lastname@example.org