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How to deal with difficult people at workplace

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How to deal with difficult people at workplace

Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,

Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,

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How to deal with difficult people at workplace

  1. 1. How To Deal With Difficult People At Workplace Khadija Afzal M.S. RMO 2014-16 DMS, PIEAS, Islamabad, Pakistan
  2. 2. Presentation Layout 2 • Who are difficult people at workplace?  Types of human behaviors  Defining workplace behavior  Difficult people at workplace • How to deal with difficult people  Listen to them & talk to them  Evaluate your perceptions & emotions  Change your response  Seek help from others • Summary and Conclusions
  3. 3. Types of human behavior Passive behavior Aggressive behavior Assertive behavior Passive – aggressive behavior Alternator behavior Types of Human Behavior 3
  4. 4. Types of Human Behaviors (Contd. -1) 4 Passive Passive- Aggressive Aggressive Can’t say NO Avoid conflict Others take advantage of you Deny that you are angry Use sarcasm a lot Plan secretive revenge You hurt others Yell & raise voice Act in anger Physically aggressive
  5. 5. Types of Human Behaviors (Contd. -2) 5 Passive- Aggressive Alternator Passive / Aggressive
  6. 6. Types of Human Behaviors (Contd. -3) Contd. 6
  7. 7. 7 Are You An Assertive Person? • Comfortable in delegating tasks to others. • Take responsibility of mistakes • Able to request others for help and info • Express honest opinion even if dis-agreed • Express anger without blaming others Types of Human Behaviors (Contd. -3) Contd.
  8. 8. Behavior at workplace can be defined by • Intent that drives / motivates • Style of working • Communication skills Who are difficult people at workplace? Defining Workplace Behavior 8
  9. 9. Intent: Controller Want things to get done, no matter how Intent: perfectionists Complaining and Want things get done their way Intent: Attention seeker Want to be appreciated, considered like a hero Intent: Approval seeker Want to win sympathies to get along with people Defining Workplace Behavior (Contd. -1) 9
  10. 10. Defining Workplace Behavior (Contd. 2) Intended meanings ≠ Perceived meanings  Misunderstanding 10
  11. 11. The person, • With different working style / behavior • Who thwarts the intents of others • Who is a bad communicator is likely to be seen as a difficult person Who are Difficult People? 11
  12. 12. Typical Difficult People 12
  13. 13. 13  Listen to them  Talk to them  Revisit your perceptions  Control your emotions  Stay but do nothing  Seek help from others  Change your response Dealing with Difficult People
  14. 14. Listen to Them 14
  15. 15. Talk to Them 15
  16. 16. Revisit Your Perception 16
  17. 17. Control Your Emotions 17
  18. 18. 18 Stay but Do Nothing
  19. 19. 19 Seek Help From Others • Feel no shame in asking for help • Reach out the likeminded coworkers first • Ask your seniors for advice
  20. 20. 20 Change Your Response Indecisive 1. Encourage with your suggestions 2. Make him/her agree your decision Know-It-All 1.Don’t try to prove them wrong. 2.Explain /elaborate your point of view 3.Conclude with thanks.
  21. 21. Complainers 1.Don’t become a complainer yourself. 2.Ask for solutions. 3.Encourage and motivate positively. 21 Change Your Response (Contd. -1) Super agreeable 1.Don’t let them over commit. 2.Give honest praises. 3.Ask for periodical feedback on work.
  22. 22. Aggressive 1.Remain calm yourself 2.Explain yourself when he/she finishes 3.Talk to him/her later and express that this behavior is not acceptable to you. Silent 1.Take one-on-one feed back 2.Explore if written communication works better. 3.Involve them in few member teams Negativists 1.Be realistic with your opinions with them 2.Try not the argue their point of view 3.Save your time, energy and motivation 22 Change Your Response (Contd. -2)
  23. 23. Passive 1.Encourage and involve them 2.Facilitate by team work The dictators 1.Try not the argue their point of view 2.Ask for reasons and explain yours 24 Change Your Response (Contd. -4)
  24. 24. Summary and Conclusions While dealing with difficult people, First of all,  Listen to them  Talk to them  Revisit your perception Only after these, deal them by  Stay put do nothing  Seek others help  Change your response behavior 25
  25. 25. 27 Your perceptions become your reality Take away message 1
  26. 26. 29 Don’t let a difficult person make you like him Take away message 2
  27. 27. Questions, if any, please 30
  28. 28. Thank you! 31

Notes de l'éditeur

  • http://crazyartideas.com/wp-content/uploads/2011/05/portals.gif
  • http://www.google.com/imgres?imgurl=https://s-media-cache-ak0.pinimg.com/736x/69/0e/d7/690ed77dddaaedf0400069022bcc2b36.jpg&imgrefurl=https://www.pinterest.com/pin/212865519863440609/&h=517&w=465&tbnid=Ut0Iadvj5uZmsM:&zoom=1&docid=kGRFijcz6mAJvM&ei=VaD2VO2_PNHdatergZAJ&tbm=isch&ved=0CEQQMyggMCA
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  • As in human behavior, people at work are also active (want to take initiative) and passive (don’t want to take initiative)
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    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

  • http://www.discprofiles4u.com/blog/wp-content/uploads/2013/08/Difficult-People.png
    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

  • http://www.discprofiles4u.com/blog/wp-content/uploads/2013/08/Difficult-People.png
    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

  • http://www.discprofiles4u.com/blog/wp-content/uploads/2013/08/Difficult-People.png
    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

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  • http://www.discprofiles4u.com/blog/wp-content/uploads/2013/08/Difficult-People.png
    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

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    http://www.truthinsideofyou.org/wp-content/uploads/2014/09/personalities.jpg

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