HelpScout.net provides personalized customer service software that scales with growing businesses. It has over 185,000 active users across more than 250 companies. The software allows for a personal touch in customer service plus organization. Pricing starts at $10 per user per month for standard service and $20 per user per month for business service, with the average company using it for 5-7 users. The company was founded 7 weeks ago by a team that has worked together for 6 years and has experience building successful businesses and working with email.