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07 Blair Street
The reeds
Centurion
0157
Relocation is not a problem as I can arrange as soon as possible”
Curriculum vitae
DOMINIC MOKGOTLHOA
Surname : MOKGOTLHOA
Names : Nkamogeleng Dominic Kutu
Contact no. : 0728570595/0763563040
Gender : MALE
Email : ndk.mokgotlhoa@gmail.com
Nationality : South African
Languages : English, Setswana; Zulu; Sepedi
Computer literacy : Microsoft Word Excel: PowerPoint, Outlook, And Internet
Availability : after 25/09/2015 Immediately!!!
ACADEMIC QUALIFICATION
School attended : Adam Massage High School
Qualified : Admission to Diploma
Year : 2009
Subjects : English; Setswana; accounting; Business
Studies; economics, life orientation; Mathematical
COMPUTER LITERATY
Institution : Intuition Computer College
Course : Microsoft office advanced
Started : 2008
Subject : Microsoft Word, Excel, PowerPoint,
Outlook, Internet

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CURRENT STUDIES still studying to 2015
Institution : University Of South Africa (UNISA)
Course : BCom: Economics Management Analysis
Started : 2010 - still studying
Subject : introductory financial market, financial market, business management business
management, statistics, financial accounting, financial accounting, economics,
economics, computer studies:
Learning at ABSA certification
(EXCONDEC2012
: Code of Ethics (ETHICS)
: Absa Alternative Investment Series. (AALTISA)
: ABB iMX System
: ABSA ABC Solution Training Guide
: In-store banking for the Acquiring Sales Consultant. (CRDIBASC)
: In-store banking for the Acquiring Fulfilment Team. (CRDIBAFT)
: In-store banking for Acquiring Administrations. (CRDIBAA)
: Absa Financial Education. (AFE01TA)
: Code of Banking Practice. (COBP2012)
: Introduction to the Competition Act. (CAS101)
: Occupational Health and Safety. (OHSA)
: Basic Financial Crime concepts. (FKA520)
: Social Media Employee Conduct. (SMEDIA)
: Anti-Bribery and Anti-Corruption General Awareness programme. (ABAC12)
: BCM General Awareness. (BCGA10)
: Consumer Protection Act and Companies Act Awareness. (CPACAA)
: Treating Customers Fairly. (TCF)
: Money Laundering for Minimum. (ML10M)
: Data Privacy. (DPT101)
EMPLOYMENT HISTORY
Affinity
Position : Call centre agent
Period : start -01 FEBRUAY2010 – SEPTEMBER 2010 Temporary contract end)
Reporting to : Manager
Duties
: Customer service
: Faxing; filing; copying; record keeping
: Provide general administrative support to department
: Data capturing
: Selling product online
: contact businesses or private individuals by phone
: deliver prepared sales scripts to persuade potential customers to purchase a product or service or make
a donation
: describe products and services
: respond to questions
: obtain customer information
: obtain possible customer leads
: Data entry and maintenance of customer/potential customer data bases
Follow up on initial contacts
: 9maintain records of telephonic interactions, orders and accounts
Education and Experience: proficient in relevant computer applications
: Good keyboard skills
: Knowledge of sales principles and methods
: Knowledge of customer service principles and practices

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Independent Electoral Commission (IEC)
Position : Assistant Administration Officer
Period : start - 01/06/2011 - 30/06 / 2011(Deadline contract END)
Reporting to Assistant Manager - IEC Voter Registration and Party Liaison Department
Duties
: Record; Capture and process party registration application received
: Capture district council election results for 9 provinces. Continue........page to 3
: Assist with the process of DE-registrations political parties
Data reporting
: Interpret data and develop recommendation based on findings
: Develop Graphs, report a presentation of project results
: Perform basic statistical analyses for Project and report
: Create and present quality dashboard
: Generate Routine and AD HOC reports
: Manage all front line office activities during candidate
: Nomination process for lGe2011
: Provide assistant and respond to enquiries from the public
: Provincial Offices and political – parties
: Faxing, filing, coping, archiving; escalation of document
: Provide general administrative support to Department
Companies and Intellectual Property Commission (CIPC
Position DATA CAPTURER
Period : start 01/08/2011 - 30 /08/2011 (Deadline CONTRACT END)
Report to assistant Manager
Duties
; assist the client on cipc product and service
Lodge all cipc documents online ck1-ck2
Capture annual returns
Analyze, research, resolve and escalate and follow up queries or complaints’
Quality assure all activities related to CIPC Regional office
Safeguarding all cipc data information and assets in collaboration with others,
Develop and maintain data bases and data systems necessary for projects and department
Acquire and abstract primary or secondary data from existing internal or external data sources
Efficiency and data quality
South Africa (statssa)
Position : DATA- PROCESSER
Period : 12/ 05/ 2012-27/ 07/ 2012 contract ended
Reporting to : Assistant M anager
Duties
Record; capture and process received documents Correct felt statement
Identify problematic areas and conduct research to determine the best course of action to correct the
data
: Analyze and problem solve issues with current and planned systems as they relate to the integration and
management of patient data ( for example, review for accuracy in record merge, unmerge processes)
: Analyse reports of data duplicates or other errors to provide on-going appropriate inter-departmental
communication and monthly or daily data reports ( for example, related to the EM PI)
: M onitor for timely and accurate completion of select data elements ( for example, verbal physician
: Identify, analyse, and interpret trends or patterns in complex data sets
M onitor data dictionary statistics
: Assist with the process provincial capture
: M anage all front line office activities during Candidate
: Provide assistance and respond to enquiries from the M anager
: Report unlawful activities or removal of assets.
: Faxing; filling; copying; archiving; escalation of documents, etc.
: Provide general administrative support to department Quality assures all activities related to statssa
Regional office.

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COMPANY ABSA BANK/Recruited by KPMG for the project
Position : Data Capture/ level of Analyst
Period start : 24/08/2012- 14/06/2013 ended
REPORT TO MANAGER/TEAM REVIEWER
Duties:
: Search Client Data on the Different System
: Applications and Match It against Third Party
: Data Reports: e.g. SQL, CASA, AUTH, LEGAL Entity, ODP & DOCUFILE SYSTEM, XDS (CONSUMER TRACE REPORT
: perform a (KYC) remediation on various entity types according to the bank's internal KYC (know your
customer) procedures and requirement
: search client data on the different system
Applications and match against third party data report
Understanding of XML, SQL and XDS
: Proficient in MS Word, Excel, Access, and PowerPoint, office emailing
: Programming skills preferred. Adept at queries and report writing.
: Knowledge of statistics, at least to the degree necessary in order to communicate easily with statisticians
: Experience in data mining techniques and procedures and knowing when their use is appropriate
: Ability to present complex information in an understandable and compelling manner
: Record non-compliant files on a tracking sheet: technical skills
: using the SQL system for technical tracking: attention to details
: Knowledge of (FICA) financial intelligence)
: Conduct a review of customer information recorded on a tracking sheet to determine the level of
compliance with bank policy requirements regarding (KYC) know your customer
: perform quality reviews on customer files which are deemed to be non-compliant with (KYC) requirements
Company nkatiana catering company
Position : Assistant manager start- 30/06/2013(part time contract only)
REPORT TO MANAGER
Duties: administration of staff and customers
Handling of customers complains
Monitoring the flow of goods
Provide assistance and respond to enquiries from the Manager
Participation in training courses and training staff
Contact businesses or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a
donation
Describe products and services
Respond to questions
Obtain customer information

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Company public servant association public serant
assosiation
Position Senior Clerk: Membership (finance department)
Period starts 29/06/2015 to 27/11/2015 contract
Report to manager
: Membership honorariums: collection and verification of data, reconciliations and resolving of exceptions
: Review and follow up of the accuracy and integrity of membership data to ensure on-line recovery of membership
deductions.
: Compilation and follow up of various membership information reports and exception reports e.g. non-payments
cancellations not received, premium differences, etc. AD hoc reporting
Monitoring and follow up of membership fee collections, non-payments, reconciliations, and exception reports etc.
Perform monthly income reconciliations
: General finance and office administration
: External communication of members and their employers
: Problem solving
: Analyse reports of data duplicates or other errors to provide on-going appropriate inter-departmental
communication and monthly or daily data reports:
: Monitor for timely and accurate completion of select data elements (for example, verbal physician: Identify, analyse,
and interpret trends or patterns in complex data sets
: Faxing; filling; copying; archiving; escalation of documents, etc.
: Deal with any customer complaints pertaining to product reliability
: Maintain customer service standards and ensure understanding and adherence to the requirements of customer;
satisfaction indication with the clients service centre
: Enter accounts payable/receivable into Pastel
: Provide general administrative support to department Quality assures all activities
: Contact membership for banking detail or for payments
: Answer phones
: Conduct a review of customer information recorded on a tracking
; To manage all Parts and Technical aspects, Assist with the updating of service and parts standards as necessary,
: Ensure operational database and data warehouse systems are functioning within specification and provide:
optimization where necessary.
: Assist with technical implementation of solutions where necessary.
: Provide accurate post campaign analysis for management
: Audit and verify testing results
: Evaluate and analyse campaigns with the specific objective of accurate forecasting for the future
: Assist in identifying opportunities in competitive analysis
: Provide thorough list research, back end analysis and reporting
PERSONAL PROFILE
I am a motivated, reliable person who is able and willing to learn new things faster. I have sound communication
skills both written and verbally. Furthermore, I pay meticulous attention to detail in all my work, I have experience in
communications with clients and I am familiar with a variety of phone systems.
My communication skills are excellent and I have training on a variety of software programs and systems. I believe
that I would be an asset to your office. This position would provide me with the ideal opportunity to assist at your
organization and to expand my administrative skills. My Job objective is to effectively use skills that I have acquired
through my academic, work and everyday experience, and acquiring more through new and challenging task.
I am always passionate at doing my job and adding value

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REFERENCES
Company : Affinity call centre service
Name : Mr. Hendry Moletsane
Position : HR Manager
Contact : 084 857 5431
Company Independent Electoral Commission (IEC)
Name : Ms. Noluthando whiten
Position : Assistant Manager: Voter Registration and ECParty Liaison
Contact : 012 622 5200
Email : whiten@elections.org.za
Company Companies and Intellectual Property Commission (CIPC),
Name : Ms. Mariejie swart
Position : Manager: ADMINISTRATIVE CLERK
Contact : 012 394 5221
Email : Mswart@cipc.co.za
Company : statistics South Africa (statssa)
Name : Mr. Nuko Moloto
Position : process coordinator
Contact : 012 336 0165 / 082 885 3391
Email : Nokom@statssa.gov.za
Company : TCC agency Absa project
Name : Dominique Reineck
Position : client service manager
Contact : 082 723 4774 /011 803 9101
Email : dominique.reinecke@creativecounsel.co.za
Company : nkatiana catering company
Name : Tumishang Mashiane
Position : Manager
Contact : 0784847227
Email : tvm.mashiane@gmail.com
Company PSA
Name NTHATO MAPILOKO
Position manager finance
Contact 012 303 6500 /012 30 306566 /082 6893066
Email NTHATO.MAPILOKO@psa.co.za