10. But they all mean you can have a conversation with someone many miles away AS IF THEY WERE IN THE SAME ROOM
11. The telephone is no respecter of corporate or even national boundaries
12. One person can even speak to many at once in so-called ‘conference calls’
13. In the right hands it could be a valuable business tool
14. We can talk directly to our customers as if we were in their homes With the correct controls and firewalls in place we could allow them to talk to us
16. Wrong information can pass easily and undetected from employee to employee
17. Non-compliant information can be spread outside of the company itself It’s as simple as pushing some buttons and speaking
18. This isn’t tomorrow – it’s now Your children could well be using the new ‘mobile phone’ technology right now . How do you know who they’re talking to?
19. This isn’t paranoia – it’s real There’s reliable evidence that terrorists have used the telephone to plan atrocities
26. Across the developed world, companies are struggling to impose order on this new frontier
27. And it’s not just hard facts – corporate values and morale are vulnerable
28. One top 50 company reported that an individual was overheard on the telephone referring to a challenge as a problem !
29. We need to be able to monitor - who’s talking - to whom - what they’re saying The risk to the company is too great to just ‘trust in people and hope for the best’
31. It’s essential that we rely on accountable methods of communication, with visible audit trails …
32. Wikis, blogs and forums are the tried and tested ways. Every entry is named and attributable , and can be corrected if wrong. All corporate communication should take place this way
33. How do you update and correct a telephone conversation when it’s done ? You can’t!
34. In time the telephone may form part of an integrated communication strategy Until then …
35. Use only web 2.0 technology - you’ve been warned !
