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Proprietary & Confidential1
July 22, 2015
“Two-Speed” IT:
Making It Work!
Proprietary & Confidential2
Who are we?
Vicki is the Global
ProfessionalizingSM IT Lead
for North Highland with
deep exper...
Proprietary & Confidential3
“Two-Speed” IT: what the heck is it?
SPEED OF OPERATIONS SPEED OF INNOVATION
Run stable, missi...
Proprietary & Confidential4
Those who got it and … those who didn’t
Proprietary & Confidential5
Is “Two-Speed” IT a myth or really possible?
There are many opinions across the industry…
Buil...
Proprietary & Confidential6
Pioneers, Settlers and Town Planners
Proprietary & Confidential7
Principle 1
Excellence is
targeted
Principle 2
IT role is
context based
Principle 3
Judgement
...
Proprietary & Confidential8
So how are large-scale enterprises dealing
with it?
Legacy
Portfolio
Business Functions
Financ...
Proprietary & Confidential9
WATERFALL
Business Analysis
Architecture
Development
Integration
Testing
Project Managers
Engi...
Proprietary & Confidential10
Ok, so how do I make this happen?
Organization Transformation
Customer & Product CentricData ...
Proprietary & Confidential11
Organizational Transformation
Proprietary & Confidential12
Foundation for sustainable change:
making it personal
• Directly address the
beliefs and perc...
Proprietary & Confidential13
Choose your “fit for purpose” frameworks
• Empower the delivery team to
choose a framework th...
Proprietary & Confidential14
How Spotify does it
Squad Tribes Chapters Guilds
Chapter
Chapter
Guild
Guild
Squad Squad Squa...
Proprietary & Confidential15
Break down the silos: DevOps
• Invest in automation to build,
test, release and deploy
softwa...
Proprietary & Confidential16
Measure, analyze and feed data back to
delivery teams
• Establish dashboards that
provide vis...
Proprietary & Confidential17
• Partner with the business
to co-create the product /
digital strategy, vision and
roadmap t...
Proprietary & Confidential18
Where do I start?
Business and IT
alignment on plan to
establish exemplars
for each speed
Aut...
Proprietary & Confidential19
A case study
Inputs Prioritization Build Deliver
Proprietary & Confidential20
Questions?
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Two-Speed IT: Making It Work!

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Speed, agility and reduced time to market are becoming increasingly important for Technology organizations. As more business moves online, existing business models and industries are disrupted and new ones are enabled. Technology organizations are facing the challenge of how to transition to agile ways of working. Transform the existing team? Build a separate digital team? Or do both?

For more information, contact vicki.shillington@northhighland.com or kim.clarke@northhighland.com.

Publié dans : Technologie
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Two-Speed IT: Making It Work!

  1. 1. Proprietary & Confidential1 July 22, 2015 “Two-Speed” IT: Making It Work!
  2. 2. Proprietary & Confidential2 Who are we? Vicki is the Global ProfessionalizingSM IT Lead for North Highland with deep expertise in IT organization transformation. She has worked closely with leadership teams and HR functions to implement significant improvements to their organization effectiveness to drive business results. She was awarded Women Leaders in Consulting in 2013. Vicki is a SFIA certified consultant and sits on the SFIA board. VICKI SHILLINGTON Kim is a Master Practitioner in the ProfessionalizingSM IT practice with over 18 years of experience in organiza- tional transformation, workforce planning, and talent management. She is a subject matter expert in North Highland’s ProfessionalizingSM solution, focused on operationalizing and bringing organizational strategy to life for employees. Kim is a SFIA certified consultant, and has led numerous engagements involving the design and implementation of complex, large-scale change programs that unleash the talent potential in the organization. KIM CLARKE
  3. 3. Proprietary & Confidential3 “Two-Speed” IT: what the heck is it? SPEED OF OPERATIONS SPEED OF INNOVATION Run stable, mission-critical systems with new IT approaches Agile, fast, just-good-enough techniques to explore, adopt and adapt to new opportunities
  4. 4. Proprietary & Confidential4 Those who got it and … those who didn’t
  5. 5. Proprietary & Confidential5 Is “Two-Speed” IT a myth or really possible? There are many opinions across the industry… Building Bi-Modal Capability: Two Speed IT What’s Wrong with Two-Speed IT? Reach Two-Speed IT with APIS https://www.gartner.com/imagesrv/cio/pdf/cio_agenda_insights2014.pdf https://www.executiveboard.com/blogs/make-your-it-department-shock-resistant/ http://www.wired.com/2014/12/reach-two-speed-it-apis/ Entrenched Organizational Behaviors as Drivers for Number of IT Speeds: The Six IT Architypes http://www.cio.com/article/2891714/it-skills/the-myth-of-two-speed-it.html
  6. 6. Proprietary & Confidential6 Pioneers, Settlers and Town Planners
  7. 7. Proprietary & Confidential7 Principle 1 Excellence is targeted Principle 2 IT role is context based Principle 3 Judgement shapes process Principle 4 Speed-to-market comes first Principle 5 Technical and business talent isn’t either/or Source: CEB, Adaptive IT, 23 March, 2015 by Raf Gelders Key adaptive principles for “Multi-Speed” IT
  8. 8. Proprietary & Confidential8 So how are large-scale enterprises dealing with it? Legacy Portfolio Business Functions Finance IT Delivery Shared Services Digital Product Project & Change Mgmt Design & Build Test Bus Engagement BRMs BAs Business Engagement Business Relationship Mgmt Business Analysis IT Delivery Project & Change Mgmt Design & Build Test Deploy IT Operations Manage Infrastructure IT Introduction Manage Applications IT Service Mgmt Governance Architecture Governance Portfolio MgmtIT Strategy Strategy & Standards Strategy & Standards Strategy & Standards Data & Analytics Experience Design Data & Analytics Engineering, Testing & DevOps Product Management Technology Strategy Vendor Mgmt HR MarketingFinance Supply Chain Bus. Functions HR Strategy & Standards Managed as projects where change is infrequent Deploy Managed as projects where change is frequent Product Ownership ProductTeam ProductTeam ProductTeam Architecture ProductTeam Security Supply Chain Marketing IT Introduction Manage Legacy Apps IT Service Mgmt Manage Infrastructure
  9. 9. Proprietary & Confidential9 WATERFALL Business Analysis Architecture Development Integration Testing Project Managers Engineering • Architecture • Development • Integration Product Owner Scrum Master Delivery Managers Customer & User Experience Engineering • Architecture • Development • Integration • Test Automation • Dev Ops Concierge/Scrum Master Product Owner Customer & User Experience Business Dev Ops Testing AGILE Data, Insight & Optimization Data, Insight & Optimization IT Ops Transition What does this mean for Technology jobs? AGILE NEXT GEN
  10. 10. Proprietary & Confidential10 Ok, so how do I make this happen? Organization Transformation Customer & Product CentricData Feedback Loop DevOps & Continuous Delivery Delivery Frameworks Making Change Personal
  11. 11. Proprietary & Confidential11 Organizational Transformation
  12. 12. Proprietary & Confidential12 Foundation for sustainable change: making it personal • Directly address the beliefs and perceptions coming from the Speed of Operations versus the Speed of Innovation cultures that are blocking the transition • Once individuals see personal value in the change, shift in mindsets and behaviors will quickly follow • The result is a new culture of shared accountability for business outcomes BELIEF SYSTEMS BEHAVIORS “FAST” Speed Team “SLOW” Speed Team MINDSETS BELIEF SYSTEMS BEHAVIORS MINDSETS SPEED OF SEEMLESSLY WORKING TOGETHER SPEED OF OPERATIONS SPEED OF INNOVATION Run stable, mission-critical systems with new IT approaches Agile, fast, just-good-enough techniques to explore, adopt and adapt to new opportunities BUSINESS RESULTS
  13. 13. Proprietary & Confidential13 Choose your “fit for purpose” frameworks • Empower the delivery team to choose a framework that is fit for their purpose • The clarity and complexity of the solution and problem; and the phase in the delivery lifecycle, serve key differentiators • Set a strategy and standards based on best practice for teams to follow with leadership from experts and guidance from agile coaches Product Discovery Product Definition Product Development Product Delivery Product Operation Support Lean Startup Scrum/XP DevOps Kanban Lean UX
  14. 14. Proprietary & Confidential14 How Spotify does it Squad Tribes Chapters Guilds Chapter Chapter Guild Guild Squad Squad Squad Squad Squad Squad Squad Squad Squad Squad Squad Squad PO TRIBETRIBE
  15. 15. Proprietary & Confidential15 Break down the silos: DevOps • Invest in automation to build, test, release and deploy software, but also to manage servers, environments and infrastructure through source code and APIs • Focus on reducing cycle times • Break down silos by cultivating collaborative and delivery focused practices, rewarding outcomes rather than process, and placing emphasis on personal and team accountability DEVELOPMENT OPERATIONS PRODUCT BACKLOG NEW REQUIREMENTS SPRINT RELEASE MonitorMaintain
  16. 16. Proprietary & Confidential16 Measure, analyze and feed data back to delivery teams • Establish dashboards that provide visibility into work in progress and outcomes to enable real-time, informed decision making at the local level • Rather than lots of planning and big design up front, use automation to bring minimum viable products to market • Take the lessons from captured data forward into subsequent development iterations BUILD MEASURE EXPERIMENTS METRICS LEARN PIVOT/PERSEVERE THE FEEDBACK LOOP
  17. 17. Proprietary & Confidential17 • Partner with the business to co-create the product / digital strategy, vision and roadmap to enable prioritization. • Stand up vertically integrated teams/business value streams that are aligned to products, customers or features. • Establish a product owner responsible for all those things that are required to create and take a product to market and keep it competitive; from concept to delivery, operation and continuous improvement. Partner to develop your strategic product roadmap
  18. 18. Proprietary & Confidential18 Where do I start? Business and IT alignment on plan to establish exemplars for each speed Autonomous teams led by experts and supported by coaches Delivery framework strategy and standards Work prioritization governance and transparency Customer and product adoption metrics and analytics Agile approach to directly address the culture change required Co-created transition plan with clear expectations and milestones Automated deployment capability
  19. 19. Proprietary & Confidential19 A case study Inputs Prioritization Build Deliver
  20. 20. Proprietary & Confidential20 Questions?

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