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:




                           /           ,




       21               (2000-2006)




www.offbeat.co.kr (Social Media Marketing Agency)


      :           www.berlinlog.com
                               2
3
Q1. Why to Use facebook for Business




                  3
Q1. Why to Use facebook for Business


A1. Power Shift: Networked Consumer




                  3
Q1. Why to Use facebook for Business


A1. Power Shift: Networked Consumer


Q2. How to Use facebook for Business


                  3
Q1. Why to Use facebook for Business


A1. Power Shift: Networked Consumer


Q2. How to Use facebook for Business


        A2. Resonance Point
                  3
1


    4
Q1.

Why to Use

 facebook

for Business
     5
6
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8
9
9
9
10
10
11
11
:     1 4900
    70%
      12
:        2800
68%
    13
:        2100
65%
    14
:        950
66%
    15
16
16
17
17
18
?




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(SNS)?




20
SNS




21
?

: http://www.allfacebook.com/google-facebook-photos-2010-09




                          22
1. FarmVille & CityVille




           23
2. Photos




    24
3. Videos




    25
Contents!




    26
Social Contents!


Social Experience!


        27
=
     !


28
?




29
1.        :




     30
2.        :




     31
:
1.
2. Page
 3.


      32
33
?


34
&



35
?




36
1.
     ?



37
!




38
=




39
Gatekeeping




    40
Content


 Content


           41
2.




42
Coke’s “Fans First” Approach in Social
Communities
Michael Donnelly
Group Director, Worldwide Interactive Marketing
44
!




45
turn around:
networked consumer    !



            46
networked consumer


      3


          47
1.
(network density)



          48
1-1. network density
     between
      people


         49
1-2. network density
     between
people and objects


         50
e.g.
Social Graph (Facebook)



           51
52
52
Object
  =
Node


  53
Coca-Cola page

fans: 22 288 627 (2011   2   9 )




                   54
Network Density
          =
 Link Density


          55
2.




     56
57
58
=
digital resident in the network
              =
    networked consumer
              =
               59
:
,



    60
/                        (       )
 →(              )
→(           )
         /                (       )
                     61
1987




       62
2009
            =




       63
‘    ’   ,




64
65
Flashmob




 66
,   (Sylt)




67
2009
          (SNS)
          :
   5000   ‘        ’




              68
69
2009       10   21
           /
/
               ⇓

           ,
               ⇓
    2009       11   23

               70
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72
KitKat




73
Give rainforests a break



           74
2010   3        17




 “Have a break?”

           75
76
1. 17                ,
2. 17       ,                      (
        :       79       )
3. 18
4. 18                         ,“
                              ”
                         77
78
3.




     79
:
RSS Feed, RT, Like, Follow,
           etc.


             80
81
!


82
Networked Consumer


               :



        83
?!




84
1.
     2.
3.


           85
!


         !!


86
87
88
(linear)



     89
(nonlinearity)




 90
‘ ’
    ⇓
‘    ’


     91
92
/       ‘    ’
            ⇓
‘       ’


            93
94
HOW!!!



  95
2


96
Q2.

How to Use

 facebook

for Business
     97
A 2-1.
Resonance-Point



       98
2010   1   27    , iPad on Twitter




                99
2010   1   27    , iPad on Twitter




                99
2010   1   27    , iPad on Twitter




                99
:
      ,
                ,
                ,
          !!!

100
/   (resonance)


           (swing)

     101
Resonance-Point
               =
possibility to Swing at any time


               102
Networked Consumer
        =
   ready to act


        103
:
Resonance Point
                  ?


        104
,
resonance-point


                      !!!!

                105
!!!



106
Facebook
Fanpage / Brandpage



         107
?




108
:
2         !



    109
2         ?




    110
!




111
,
  1                   ,
resonance-point



       112
113
1
      ,
      ,




114
:
    Old Spice &
       Mustafa

: http://www.berlinlog.com/?p=335


             115
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1




    118
1




    119
!



120
Social Media Monitoring,
Social Media Analytics,
  Sentiment Analysis,
          etc.

           121
122
CONVERSATION CLOUD FOR TOP TERMS MENTIONED ON FB COCA-COLA FAN PAGE
                          (SEPTEMBER 2009)




                                                                       N = 1,276 posts*
                                                             *non-english language posts removed
                                                     Source: Analysis of Facebook for Sept 1st – 30th 2009


                                122
Positive
         Conversation                            “Biggest                 General
                                                   Fan”
            Tones                                           Other Coke
                                                             Products
                                                                         Comments


                             Advertising
                 Ideas/
               Suggestions
                                   Consumption
                                     Habits/
                                     Addicted
 Low    Availability
                                                                             High
 Post                                                                        Post
Volum                                                                       Volum
  e                                                                           e

 Negative Conversation Tones
                                                 123
Positive                                     “Coca-Cola is the best drink!!!! I love it...”
         Conversation                            “Biggest                                      General
                                                   Fan”
            Tones                                             Other Coke
                                                               Products
                                                                                              Comments


                             Advertising
                 Ideas/
               Suggestions
                                   Consumption
                                     Habits/
                                     Addicted
 Low    Availability
                                                                                                    High
 Post                                                                                               Post
Volum                                                                                              Volum
  e                                                                                                  e

 Negative Conversation Tones
                                                 123
Positive                                     “Coca-Cola is the best drink!!!! I love it...”
         Conversation                            “Biggest                                      General
                                                   Fan”
            Tones                                             Other Coke
                                                               Products
                                                                                              Comments


                             Advertising
                 Ideas/
               Suggestions
                                   Consumption
                                     Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                     Addicted
 Low    Availability
                                                                                                    High
 Post                                                                                               Post
Volum                                                                                              Volum
  e                                                                                                  e

 Negative Conversation Tones
                                                 123
Positive                                     “Coca-Cola is the best drink!!!! I love it...”
         Conversation                            “Biggest                                      General
                                                   Fan”
            Tones                                             Other Coke
                                                               Products
                                                                                              Comments


                             Advertising
                 Ideas/
               Suggestions
                                   Consumption
                                     Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                     Addicted
 Low    Availability
                                                                                              High
 Post                                                                                          Post
                                                  “i am the # 1 fan. just ask anyone who knows me.”
Volum                                                                                       Volum
  e                                                                                                e

 Negative Conversation Tones
                                                 123
Positive                                    “Coca-Cola is the best drink!!!! I love it...”
            Conversation
 “ALWAYS COCA-COLA!! funny add from Coca-Cola with    “Biggest                                      General
                                                        Fan”
                    Tones
               Grant Theft Auto!”
                                                                   Other Coke
                                                                    Products
                                                                                                   Comments


                                  Advertising
                      Ideas/
                    Suggestions
                                        Consumption
                                          Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                          Addicted
 Low         Availability
                                                                                                   High
 Post                                                                                               Post
                                                       “i am the # 1 fan. just ask anyone who knows me.”
Volum                                                                                            Volum
  e                                                                                                     e

   Negative Conversation Tones
                                                      123
Positive                                    “Coca-Cola is the best drink!!!! I love it...”
            Conversation
 “ALWAYS COCA-COLA!! funny add from Coca-Cola with    “Biggest                                      General
                                                        Fan”
                    Tones
               Grant Theft Auto!”
                                                                   Other Coke
                                                                    Products
                                                                                                   Comments


                                  Advertising
                      Ideas/
                    Suggestions
                                        Consumption
                                          Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                          Addicted
 Low         Availability
                                                                                                        High
 Post                                                  “i am the # 1 fan. just ask anyone who knows me.”Post
Volum                                                                                                Volum
                                                            “I adore cola! I can drink it every day :D”
  e                                                                                                      e

   Negative Conversation Tones
                                                      123
Positive                                    “Coca-Cola is the best drink!!!! I love it...”
            Conversation
 “ALWAYS COCA-COLA!! funny add from Coca-Cola with    “Biggest                                      General
                                                        Fan”
                    Tones
               Grant Theft Auto!”
                                                                   Other Coke
                                                                    Products
                                                                                                   Comments


                                  Advertising
                      Ideas/
                    Suggestions
                                        Consumption
                                          Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                          Addicted
 Low         Availability
                                                                                                        High
 Post                                                  “i am the # 1 fan. just ask anyone who knows me.”Post
Volum                                                                                                Volum
                                                            “I adore cola! I can drink it every day :D”
  e                                                                                                      e
                                                 “. . . Bring back the glass bottle it makes a difference”

   Negative Conversation Tones
                                                      123
Positive                                     “Coca-Cola is the best drink!!!! I love it...”
              Conversation
   “ALWAYS COCA-COLA!! funny add from Coca-Cola with     “Biggest                                      General
                                                           Fan”
                      Tones
                 Grant Theft Auto!”
                                                                      Other Coke
                                                                       Products
                                                                                                      Comments


                                     Advertising
                         Ideas/
                       Suggestions
                                           Consumption
                                             Habits/                “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
                                             Addicted
 Low            Availability
                                                                                                           High
 Post                                                     “i am the # 1 fan. just ask anyone who knows me.”Post
Volum                                                                                                   Volum
                                                               “I adore cola! I can drink it every day :D”
    e
  “Anyone know if 'Kosher Coke' is available
                                                                                                            e
                 in Colorado??”
                                                    “. . . Bring back the glass bottle it makes a difference”

      Negative Conversation Tones
                                                         123
124
125
A 2-2.
targeting the base of the pyramid



               126
striving to give
the most disadvantaged and
       marginalized
         a voice!

             127
128
128
A 2-3.
Offbeat’s 7 C



     129
130
131
1.         =




     132
?


      ?

133
2.
           ?



     134
?




‘   ’         ?

        135
?
      ?
          ?
      ?
              ?
136
137
Owned Content
               =
        Story-Curation


not to buy other blogger contents
               138
!



139
140
Contact
    =
Touchpoint


    141
Rosonance-Point




       142
143
Influencer




    144
145
146
,
          ,




147
148
!




149
,
          !



150
,
          ,




151
,
              ,


          ?

152
153
Call to Action:
Fan, Friend, Follower,
Like, Subscription, etc.


           154
?



155
1. Resonance-Point
  2. Commitment


        156
157
:
Key Performance Indicators
            (KPI)


      ROI
              158
!




159

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  134. ‘share’ is featured a bit more prominently in this graphic – likely due to the “who would you share the last Coke on earth with?” status update on Sept 23rd\n
  135. ‘share’ is featured a bit more prominently in this graphic – likely due to the “who would you share the last Coke on earth with?” status update on Sept 23rd\n
  136. ‘share’ is featured a bit more prominently in this graphic – likely due to the “who would you share the last Coke on earth with?” status update on Sept 23rd\n
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