1. August
2011
Roadmap monthly newsletter In this issue
New features
Improved Drivers details
Editorial Updated Tracking tickets
Changes to alarms report
I
am always very glad to hear that a new customer
chose Frotcom. But as important as to get a new
New Certified Partner
customer is to keep that new customer happy.
Frotcom now in Italy
Frotcom has an excellent track record in keeping customers happy. Not only
because we have a good product, but also because Frotcom Certified Partners
News and events
are used to providing a high level of service. Unsurprisingly, Frotcom customers A special event
usually don’t let go of Frotcom. And that, more than getting new customers, is asks for a special cake
the proof we need that we’re doing the right thing.
This and much more…
Gary Vaynerchuck talks of a new “Thank you economy”, in which customers
demand authenticity, originality, creativity, honesty and good intent from
providers. This can only be achieved with a high level of customer service. With
real care for customers. Without misleading marketing.
Gary contends that although these were
concepts already in the minds of
businesspeople generations ago, the Internet
has magnified that word-of-mouth effect to
an unprecedented scale. Today, if your
customers talk about your product, the
word-of-mouth effect propagates much,
much quicker. You better wish they have
good things to say…
We walk the extra mile every day to make customers happy. As a result, not only
we are being able to keep happy customers. New customers are coming to us
because they talked to other customers who recommended Frotcom.
In any case, if you are a Frotcom customer and are not happy with any aspect of
the product or the service, please let us know at once. We will try our utmost to
correct whatever is not working for you. Thanks.
Valério Marques
CEO - Frotcom International
A note from the editor – If you would like to have your own say in the next edition of this newsletter please do
not hesitate to get in touch at roadmap@frotcom.com.
Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678
Frotcom vehicle tracking system | www.frotcom.com
Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius
| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda
1

2. Did you know?
Special navigators for
New Features trucks? A good idea, but…
Driver details have
been improved
The Administration > Drivers
> Details section allows you The Integrated Navigation module
to add-in information about provides Frotcom with an interface
drivers. The fields to be for Garmin navigators. Some Garmin
completed have now models are specific for trucks. The
expanded to details such as : Mobile phone; Employment date; Status; difference? They allow you to enter
Experience/Notes; Driving license number/classes; Expiry date; ID/passport parameters about the truck’s
number; Full name; Date of birth; Address, post code and country; Emergency constraints, such as height, weight
contact name/phone number. Additionally, a photo of the driver can be and distance between axes.
uploaded for easier identification. This photo will also show on maps, when the
mouse is over a vehicle. In addition, the maps in these Garmin
models include information about the
Updated Tracking tickets restrictions on roads, bridges, etc,
which can represent obstacles to
Tracking tickets have been trucks. For instance, the maximum
updated to offer users the weight of a vehicle on a bridge.
possibility to choose whether
they will allow customers to see By comparing the restrictions on the
only the last position of a vehicle route with the characteristics of the
and not the previous positions truck, not only warnings can be
(see image). To specify which type of permission to give through tracking tickets, issued to the driver but also
go to Administration > Company profile and under the CRM folder make the alternative routes may be calculated.
appropriate choice.
Unfortunately, truck specific
Changes to Alarms report information such as the one
described above is still not available
The Alarms report control panel now includes an for all regions.
option to select specific alarms to report.
For example, with the Garmin dezl
The list of alarms on the left side can be used to
560LT, in Britain, the specific mapping
specify which alarms to show on the report. By
coverage for trucks is 80%, in Spain 60%
default, all alarms are included.
and in Romania 30%.
Additionally, the report now includes a column Wherever there is no specific mapping
with the name of the alarm, its circumstances and for trucks, the Garmin deactivates the
parameters and generates a route
location where it happened.
regardless of the size, height or weight
of the truck.
Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678
Frotcom vehicle tracking system | www.frotcom.com Navteq guarantees the mapping is
Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius being updated constantly until it
| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda
reaches 100% coverage for trucks.
2

3. Tip of the month
New certified partner Upload driver’s photo
Frotcom now in Italy
D.I. Italia, a leading provider of
Information Technology since 2004, has You can now upload a photo of the
recently entered the flourishing team of driver in Administration > Drivers>
Frotcom´s Certified Partners. Details.
Today, due to the fast development of technology, the international market of When uploading a photo, it will be
Information Technology is expanding and constantly having products and shown on the info boxes that pop up
services upgraded in order to respond to various stakeholders’ requests. In when the mouse is over a vehicle, on
search for a golden solution that was able to reduce customer costs and to the maps.
increase the quality of the work, D.I. Italia took a step further in developing its
business by setting a partnership with Frotcom International. D.I. Italia is now
running as Frotcom Italia.
According to Gianfranco Casagli, CEO of D.I.Italia, “We are
very excited to incorporate Frotcom as our main business
drive. We are certain that with Frotcom we will be able to
A photo can be uploaded from the
offer competitive advantages and meet our clients
computer’s disk or taken with the
expectations, which will enhance our perpetual incomes and
webcam. The format must be png or
assure the company’s future investments.”
jpg, with size 100KB or smaller. The
Nuno Liñan, Marketing Director at Frotcom International said that “Having D.I. picture must be square; non-squared
Italia as our new partner honours us. We are convinced that Frotcom Italia will images will be distorted.
successfully assure the introduction of Frotcom on the Italian market. In a short
while companies in Italy will benefit of Frotcom’s simplicity and unique features
to manage their fleets. “
ROADMAP congratulates Gianfranco Casagli and the Frotcom Italy team
and wishes them great success.
Some words about Italy
Italy is a democratic republic. It has been ranked the world's twenty-third most-
developed country and its Quality-of-life index has been ranked in the top ten in
the world. Italy enjoys a very high standard of living, and has a high nominal GDP
per capita. It is a founding member of what is now the European Union and part
of the Eurozone. Italy is also a member of the G8, G20 and NATO. You can also use the button to take
a snapshot using the computer´s
>Capital:Rome >Currency: Euro webcam. With this option, you must
>Language: Italian >Population: 60.6 mln answer Yes to the following dialog.
>Territory: 116,347 sq km >GDP: USD 1.773 tln(2010)
Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678
Frotcom vehicle tracking system | www.frotcom.com
Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius
| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda
3

4. News and events
Next, on Roadmap
A special event asks for a special cake
Most occasions bring a need for exquisite food
News and events,
and even more exquisite desserts. When it
more new Frotcom features
comes to birthdays they all demand a great
cake, but there are some birthdays that have a and tips will be presented.
special meaning and which require an
exceptionally special birthday cake. It is the
case of the CEO of Frotcom Macedonia, This and more, so don’t miss
Dragan Kostovski, who has recently celebrated the next issue of Roadmap.
his birthday.
His surprise came personalized as a branded Frotcom cake, cooked by his wife,
Ana. What can be more rewarding than having your family and friends sharing
the Frotcom spirit while enjoying such a cake?!
ROADMAP conveys best wishes to Dragan Kostovski on his birthday and
kindly congratulates his wife, Ana, for her initiative and cooking skills.
Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678
Frotcom vehicle tracking system | www.frotcom.com
Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius
| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda
4