The future of On-line commerce and the digital wallet
E-commerce and mobile commerce have dramatically changed the way brands reach customers, making it faster and easier for consumers to make purchases on the fly while avoiding the hassles of going to the store. This offers tremendous gains in convenience, but something crucial is lost when you remove the human element from the shopping experience. (Forbes, Oct 2012) We’ll discuss the threats and opportunities for retailers , start-ups and financial institutes in a world where the boundaries between on line and off line commerce are blurring, the latest trends and different players who are trying to provide payment solutions and build digital wallets in a fragmented and complex global financial infrastructure and how Omni-channel retailing is creating new type of user experiences that will change commerce as we know it. Oded Zehavi is PayPal’s Business Development Director. Until the beginning of this year Oded serve as regional director of PayPal Israel and Africa with overall responsibility for PayPal’s business growth in the region. In this role, he leads the rollout of new products, services and partnerships to increase adoption and usage of PayPal among consumers and businesses.
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The future of On-line commerce and the digital wallet
- 1. On Line Commerce, the Digital Wallet and Beyond … Dec, 2012
- 4. The Shopping Stages Intent Discovery Shopping Buying Payment Post-Sale Core Cloud-Enhanced Payment Capabilities Functions (SAFE, SECURE, RELIABLE) Demand Loyalty Card Mobile Generation
- 5. The Shopping Stages Payment Post-Sale Core Cloud-Enhanced Strong Payment Capabilities Risk Processing management Functions Capabilities Demand Loyalty Card Mobile Generation 5 Confidential and Proprietary
- 6. Payments 101 100$ 95$
- 7. Payments 101 - KYC BANK
- 8. PayPal’s vision The world’s favorite way to pay and be paid 8
- 9. “PayPal Killers” Created by Partnerships between Strong Payment Vendors and Large Consumer Brands REACH CAPABILITIES
- 10. Traditional Boundaries are Blurring Online Offline world world Mobile
- 11. The Infrastructure is so Fragmented
- 12. Almost Impossible To Make Any Change In The Existing Payment Infrastructure Handset manufacturer Retailer Handset OS Issuers merchants Acquirers MC VI Other Financial NFC reader institution Payment PSP GW MNO POS OS
- 13. Incumbents are Consolidation Everywhere
- 14. The Cloud will Connect Merchants Everywhere
- 17. The Future Acquiring opportunity Fixed POS Low Cost mPOS
- 18. Merchants of all Sizes Struggling to Keep Up Multi- Demand channel Large merchants Generation Small and medium size Global businesses Pace of competition innovation Sole proprietors
- 19. The New Consumer is Always Connected
- 20. Google Wallet , A New Business Model from Merchant Discount Rate to CPA
- 21. Gift Cards and Coupons Fueling Performance Base Advertising
- 22. The Cloud is Already Used to Store Some of Our Most Sensitive Information
- 24. Who Will Provide my Digital Wallet ?
- 25. The Battle for Trust and Identity Social Identity Commerce Identity Mobile Identity
- 26. What Will Replace my Leather Wallet ?
- 28. The Digital wallet Financial information Demographics authentication
- 29. The Digital wallet Storage Financial information Demographics authentication
- 30. The Digital wallet Storage Financial information Demographics authentication
- 31. Lemon and BillGuard Turning the Digital Wallet Active
- 32. How Will the POS Recognize the Digital Wallet? • payment will not survive as a stand- alone app. It has to be part of a large experience • It's not just about payments, it's the whole experience.
- 34. We Aren’t in Kansas Anymore
- 35. Did we Mentioned Regulation ?
- 36. User Experience is One of the (Only) key Success Factors