Operational Excellence Consulting (Singapore)

allan ung operational excellence operational excellence consulting lean lean manufacturing lean management problem solving lean thinking process improvement design thinking waste elimination quality improvement kaizen customer experience strategic planning innovation lean startup total productive maintenance tpm problem solving process customer service business model quality management change management strategy deployment frameworks models kaizen event total quality management lean six sigma creative problem solving management system customer satisfaction 5s kaizen blitz pdca pdca problem solving standard work management system standard problem solving technique lean office quality management system six sigma autonomous maintenance business model canvas customer journey tpm activities sustain tpm tpm team types of waste change process standardization hoshin kanri digital strategy digital transformation visual management iso 9001 overall equipment effectiveness training within industry continuous improvement value add tqm eight wastes of lean tpm implementation guide customer relationship management hoshin planning service excellence creativity strategy analysis identify wastes strategy tools lean transformation muda value stream mapping world-class manufacturing oee job methods job instruction twi productivity improvement value creation business model innovation service design strategy management business process reengineering employee engagement what is kaizen 5s audit job relations toyota production system kaizen teian managing change management systems iso 9001:2015 business model generation customer journey map 5s evaluation strategy twi training office 5s strategic management equipment reliability reliability excellence quality focused improvement design digital marketing organizational change iso 19011:2018 value proposition jishu hozen autonomous maintenance 5s audit form job safety visual control strategic thinking jipm reliability management customer loyalty policy deployment employee suggestion scheme ideas tps change innovation and creativity planned maintenance business model design productivity jishu hozen customer experience journey lean production lean management system teamwork team building communication skill business performance improvement cost reduction service improvement quality audit business excellence service recovery strategic business planning total employee involvement sustainable development sustainability digital transformation frameworks digital media covid-19 ideation methods iso certification value proposition canvas empathy map human-centered design lean government service standards marketing strategy team dynamics a3 storyboard tpm audit visual office training and development dmaic tpm pillars muri mura leadership total quality process it management cost of non-conformance cost of quality quality awareness a3 tools and techniques audit employee involvement quality maintenance kobetsu kaizen social media strategy web design and development graphic design web design internal audits process six equipment losses innovation management models digital design thinking workshop design thinker iso 19011 risk management iso 26000 occupational health & safety empathy communication lean healthcare 5 whys experience journey project management posters leader standard work daily accountability lean leadership visual controls management models root cause analysis customer itil gemba walk baldrige framework malcolm baldrige national quality award what is lean workplace organization qc tools international organization for standardization lean sigma environmental management system staff suggestion system equipment failures equipment breakdowns vision sustainable development goals sustainable procurement iso certification process iso certification audit appraisal cost digital government games organization design poster services security and resilience cost management iso 31000:2018 iso audit iso 26000:2010 iso 37001 audit iso/iec 27001:2013 information security management system information security iso 45001 mckinsey 7s awareness training food safety standard risk analysis haccp food safety management system food safety baldrige mistake-proofing 5s audit checklist advanced qc tools seven qc tools brainstorming brainwriting prototype workshop touchpoints business continuity management system bcms iso 22301 iso 50001 iso 14001 instructional design kirkpatrick model bpr bpi templates management philosophies a3 report tpm assessment 8d basic quality tools iso 20000 philip crosby organization gemba it delivery vsm quality costs what is tpm suggestion system environment health and safety quality service education and training small group activities quality system sustainable singapore 5 needs model needs of supervisors natural language generation digital customer service natural language processing machine learning artificial intelligence digital technology digital tools gpt ai chatbot chatgpt esg environmental sustainability strategy frameworks strategic planning process situation analysis security controls daily management system tpm poster marketing digital personas lean management assessment strategic business planning methodology 6 equipment losses hinshitsu hozen tqm movement content strategy policy failure costs prevention cost vision mission values mission statement vision statement core values mission situation appraisal supply chain kotter's change model organization development methodologies and tools poka-yoke management systems auditing event sustainability management system event sustainability waste-finding checklists waste audit medical devices iso 13485 iso 13485:2016 digital transformation models value proposition map exercise six major losses transformation leadership skills iso 22301:2019 iso 31000 risk assessment risk evaluation risk treatment risk preventive maintenance corona virus ideation social responsibility fmea iso 41001 iso 37001 certification iso 37001:2016 iso 37001 business model thinking business intelligence isms iso/iec 27001 iso 22000:2018 codex alimentarius annex sl customer profile value map audit checklists internal communication interpersonal communication skills interpersonal communication 5s implementartion oh&s mckinsey 7-s model mckinsey 7-s framework mckinsey safety awareness risk and hazard codex alimentarius commission fsms iso 22000:2005 iso 22000 shingo prize model shigeo shingo shingo shingo model rapid improvement event point of view jidoka new seven tools seven basic tools suggestion scheme communications marketing communication itsm lean it services lean public services value healthcare marketing and sales energy management system enms energy management energy efficiency addie model training needs assessment training needs analysis learning and development diagrams and templates quality strategy office productivity lean enterprise a3 proposal a3 status review bpm report leadership theories motivation theories theories styles building effective teams self-assessment ohsas 18001 8 disciplines financial management quality assurance deming juran efficiency improvement prevention agile scrum cmmi cobit swot analysis downtime inspection effective meetings management by walking around supervisory training benchmark jr ji lean service governance business improvement what is benchmarking what is six sigma service quality housekeeping performance management xerox benchmarking process benchmarks ems 5s for the office office service culture operational training consulting 7s framework transformer architecture open ai standard work chart coq measurement system coq system cost of conformance 12 steps of tpm tpm implementation process activity board one-point lesson flexible work arrangement employee retention employee satisfaction performance work-life balance remote hybrid hybrid work arrangement flexible working remote working flexible work hybrid work models hybrid working wireframes design thinking poster lean culture lean start-up culture agile development lean analytics rapid experimentation customer-centricity lean canvas build measure learn eric ries minimum viable product mvp lean start-up twi job relations twi job methods twi job instruction twi e-pocket cards twi pocket crads skills & knowledge job improvement skills leading skills instruction skills supervisory development productivity tools business icons business graphics business diagrams business templates icons graphics graphics & icons diagrams & templates consulting icons consulting graphics consulting templates consulting diagrams tcfd cdp gri ungc sustainability accounting sustainability frameworks corporate sustainability corporate governance social sustainability agile and scrum empirical process control scrum pillars agile principles scrum core values agile core value agile philosophy projects scrum framework scrum artifacts scrum events software testing software development agile software development openai deep learning business disruption business continuity iso 22301:2019 ppt iso 22301 ppt probability-impact probability-impact matrix iso 31000:2018 ppt iso 31000 ppt iso 9001 ppt qms iso 13485:2016 ppt iso 13485 ppt prp pre-requisite programs haccp principles fssc food supply chain management food chain food safety system food supply chain iso 14001 awareness training iso 14001 awareness iso 14001 standard iso 14001 framework iso sdg iso 14000 iso 14001:2015 iso 45001:2018 training iso 45001:2018 awareness iso 45001 awareness training iso 45001 awareness iso 45001:2018 ansoff matrix bcg matrix strategy execution strategy development lean waste iso/iec 27002:2022 information technology cybersecurity iso/iec 27001:2022 lean production system oee poster availability negative brainstorming figuring storming bodystorming nabc 2x2 matrix dot voting communication game numbers game walk / stop game clapping game icebreaker workshop activities warm-up games social media social media marketing business services smo seo org organi desi opera alla digi user user experience persona journey mapping lean assessment 6 big losses efficiency p-m analysis quick changeover smed tqc movement tqc quality movement quality control circles quality circles compliance management systems compliance iso 37301 audit iso 37301 certification iso 37301 iso 37301:2021 purpose statement purpose values potential opportunity analysis potential problem analysis decision analysis problem analysis psdm decision making kepner-tregoe twi programs automotive 8d problem solving eight disciplines procurement iso 20400:2017 iso 20400 change quadrants change curve kubler ross change curve adkar's change model adkar pmbok framework business process improvement zqc zero quality control small business online business business and economy business development vendor quality improvement vendor evaluation vendor quality vendor quality audit supplier performance supplier performance management supplier quality supplier management supplier quality improvement external audit external audits 3rd party audit 2nd party audit iso 20121:2012 iso 20121 iso 13485:2003 management by priorities management by objectives mbo bmc good housekeeping customer segment profile business team building game blue-green game blue-green win-win thinking win-win team trust experiential learning game efqm iso/iec 38500:2015 oecd pci dss nist isaca coso coso framework mergers and acquisitions organizational design organizational redesign organization redesign lean principles 5s workshop 5s training iso 9001:2008 cobit 5 it service management it security iso/iec 20000-1 certification iso/iec 20000 certification service management system service management iso/iec 20000-1:2011 iso/iec 20000-1:2018 iso/iec 20000 iso/iec 20000-1 strategyzer products and services products innovation management 6 steps of persuasion 6 principles of persuasion mcguire cialdini william mcguire robert cialdini influencing skills persuasion skills persuasive communication model influence and persuasion influencing influence persuasion global recession economic downturn recession customer service rules six rules of customer service iso guide 73:2009 iso guide 73 iec 31010:2019 guidelines manufacturing excellence bathtub curve practical guide workshop guide channels principles of auditing auditor training auditing management systems international infrastructure management manual financial performance iso 55004 iso 55002 asset management system asset management iso 55000 iso 55001 failure mode and effects analysis quality planning aiag apqp process msa dfmea pfmea ppap iaft 16949:2016 iaft 16949 product quality planning advanced product quality planning apqp iso 50001:2018 fm system fm international standard iso 41001 certification process iso 41001 audit findings iso 41001 registration iso 41001 certification high level structure facility management system facility management standard facility management iso 41001:2018 abms anti-bribery anti-corruption anti-bribery management system participative management evaluation audit form people management skills marketing and advertising people skills soft skills effective communication effective communication skills 5s implementation guide 5s system 5s techniques 5s pillars 7-s model 7-s framework training presentation hazard analysis autonomation error-proofing lean financial services quotations joseph juran kaoru ishikawa 5s evaluation criteria 5s trend chart 5s radar chart 5s evaluation checklist matrix data analysis chart affinity diagram arrow diagram matrix diagram tree diagram management and planning tools process decision program chart relations diagram analysis graphical method statistical method seven quality tools scamper gordon method osborn's checklist nyaka mrthod nhk method ideate test define staff suggestion scheme corporate communication client communication business communication delivery excellence lean it in-house training adult learning effective facilitation lean public sector patient care training evaluation operations finance business recovery disaster recovery customer complaints management raci chart raci technique raci method raci tool raci matrix raci responsibility charting manufacturing strategy office kaizen a3 thinking team management leadership discipline rapid process improvement business transformation useful tools useful tools for problem solving advanced quality tools green belt black belt deming cycle motivation powerpoint presentation japan institute of plant maintenance epa osha js marketing marketing management stephen covey visual scorecard visual metric visual tools visual display improving cash flow cash flow management cashflow management managing cashflow cash flow improvement cashflow improvement managing cash flow standard hr models david ulrich leadership development talent management hrm customer delight balanced scorecard catch-ball x-matrix voc voice of customer dfss ctq paf model appraisal failure iso 27000 opm3 spice cmm prince2 productivity concepts cleaning lubrication meeting agenda time management go see efficiency; productivity stability learning organization hr sensei walk jm tqp methodology business planning workforce productivity productivity management coq performance excellence mbnqa what is iso 9001 what is iso 9000 best practices best-in-class xerox what is 5s what is twi what is quality teian service encounters customer service basics zoning audit system benchmarking process performance improvement iso 9000 service encounter lean for office participative suggestion suggestions momemts of truth benchmarking sustain excellence