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Detailed Specifications           Managing Change in Healthcare IT ImplementationsHIBB TITLE: Managing Change in Healthcar...
TECHNOLOGICAL REQUIREMENTS FOR USERS: PowerPoint and Acrobat ReaderDURATION OF THE MODULE: 17 slides, approx. 45-60 minute...
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Managing Change in Healthcare IT Implementations Detailed Specifications

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Detailed specification for Managing Change in Healthcare IT Implementations module. This article introduces health care managers to the theories and philosophies of John Kotter and William Bridges, 2 leaders in the evolving field of change management. For Kotter, change has both an emotional and situational component, and methods for managing each are expressed in his 8-step model (developing urgency, building a guiding team, creating a vision, communicating for buy-in, enabling action, creating short-term wins, don't let up, and making it stick).

Bridges deals with change at a more granular, individual level, suggesting that change within a health care organization means that individuals must transition from one identity to a new identity when they are involved in a process of change. According to Bridges, transitions occur in 3 steps: endings, the neutral zone, and beginnings. The major steps and important concepts within the models of each are addressed, and examples are provided to demonstrate how health care managers can actualize the models within their health care organizations.

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Managing Change in Healthcare IT Implementations Detailed Specifications

  1. 1. Detailed Specifications Managing Change in Healthcare IT ImplementationsHIBB TITLE: Managing Change in Healthcare IT Implementations: An IntroductionABSTRACT: Managing Change in Healthcare Implementations: an Introduction was created formanagers preparing to implement health information and communication technology (HICT) systems intheir organizations—hospitals, clinics, or government departments. The module presents a framework forunderstanding how HICT implementations affect organizations and individual workers and shares basicinformation on how to manage change to an organization so as to promote a positive outcome, and how toavoid the pitfalls that occur.LEARNING OBJECTIVES: Describe at least four effects of introducing information technology into agroup or organization; define change management and describe why it is important to health informationsystem implementation success; describe three key ways of preparing a group or organization for change;and identify at least four elements critical to successful management of change.KEYWORDS: change management; communication; information systems; institutional managementteam; leadership; negotiating; organizational culture; organizational innovation; resistance to change.(Keywords, in alphabetical order, selected by HIBBs project staff; drawn from MeSH and other sources.)LICENSE: Creative Commons Attribution Share Alike 3.0 UnportedLANGUAGE: EnglishCONTENT SUBMITTED BY: Sherrilynne Fuller, PhD, Professor, Biomedical and Health Informatics,School of Medicine and Co-Director, Center for Public Health Informatics, School of Public Health,University of Washington, Seattle, WAAUTHOR(S): Sherrilynne Fuller, PhD, Professor, Biomedical and Health Informatics, School ofMedicine and Co-Director, Center for Public Health Informatics, School of Public Health, University ofWashington, Seattle, WADATE CONTENT CREATED: June 7, 2010DATE HIBB CREATED: August 30, 2010VERSION NUMBER OF HIBB: Version 1.0DATE HIBB VERSION 1.0 REVISED: N/AFINANCIAL SUPPORT PROVIDED BY: Content contributed by author; Rockefeller FoundationTARGET AUDIENCE: Individuals leading and/or participating in healthcare IT implementationsAVAILABLE FORMAT(S)/FILE SIZES: PowerPoint and instructor notes (188 KB); pdf (534 KB)
  2. 2. TECHNOLOGICAL REQUIREMENTS FOR USERS: PowerPoint and Acrobat ReaderDURATION OF THE MODULE: 17 slides, approx. 45-60 minute presentation with discussionLEVEL OF CONTENT: BasicPREREQUISITE KNOWLEDGE: NoneLINKS TO RELATED HIBBS MODULES: NoneSELF-ASSESSMENT: Not availableUSE OF HIBB IN TRAINING: Content has been used by author in short health informatics coursespreviously taught in Peru, Kenya and South East Asia, and also in courses in the graduate program inBiomedical and Health Informatics at the University of Washington.FEEDBACK ON USE: Not applicableADAPTATION OF HIBB: Not applicableAUXILIARY MATERIALS: References to journal articles

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