ECBM Private Client Group ~ Lourdes Ogidigben

1. Private Client Group
Insurance Brokers and Consultants

2. Welcome to ECBM
“Welcome to ECBM. We have
assembled some of the best minds in
the insurance brokerage business
who also have expertise in the
industries we serve. As specialists,
we understand the unique needs of
each sector, and stay current with
the ever changing business,
financial, and legal issues critical to
clients. This approach allows us to
build programs that respond
appropriately when needed and to
anticipate future needs. Our goal is
to work hard to serve our clients in
Charles Bernier, CPCU, ARM the most cost-effective manner,
President and CEO without sacrificing quality.”

3. ECBM
• Our History
• Our Mission and Vision
• Over 70 Employees
• Two Locations
• National Capabilities
• Industry Involvement &
Position of Leadership

4. The ECBM Difference
We have committed to an excellence model
that continually endeavors to provide a
unique service experience. We pull together
all our resources; from within our office, and
from our affiliates throughout the country; to
work as a united team to deliver quality and
service – efficiently and effectively – all
through one mediator: Your Client Advisor.

5. ECBM – Industry Focus
• Real Estate
• Construction
• Transportation
• Distribution
• Manufacturing & Technology
• Private Client

6. ECBM – Discussion Points
Needs and Issues Limitations
• Analytical & • Time
Consultative
• Expertise
• Brokerage
• Fiduciary
• Administration Responsibilities
Need for Trusted Advisor and
Oversight

7. Our Process
We understand insurance programs are not the same
for every Client. Therefore, we strive to understand our
Client’s insurance needs and by actively and directly
interacting with insurance company underwriters, we
are able to communicate with them efficiently and
effectively.
Product
Claims
Specialists
Client Trusted Insurance
Family Advisor Companies
Account Other
Team Fields
Experts

8. Service Team
Client
Lourdes Ogidigben
Private Client Group
Paula Devaney Maria Dennin Elizabeth Wright
Claims Manager Director - Accounting Account Manager
Private Client Group
Shashwat Dave Kim Donahue
Claims Executive Accounting Representative Account Associate
Private Client Group

9. Personal Risk Assessment
• Identification of assets owned directly or indirectly
(Trusts, LLCs, etc.).
• Overall evaluation of potential financial loss.
• Review of all contracts and leases to ascertain
assumption of risk.
• Review and analysis of existing coverage for adequacy.
• Development of plan to maximize insurance potential by
reducing gaps or duplication in coverage.
• Selection and implementation of insurance plan.
• Annual evaluation of insurance plan and market.

10. Service Model
• Confidentiality Agreement
• Commitment to Excellence
• Client Retention
• Length of Relationships
• Benefits of Specialization
• Frequent meetings with senior company underwriters
who specialize in large accounts – and have broad
underwriting authority.
• Participation in Family Office, Family Business, and
Wealth Management Events to continually monitor
industry and trends.
• Outsourcing partner to trusted advisors.
• Agent Advisory Council Member to Fireman’s Fund
and AIG, recommending coverage changes and
enhancements.

11. Service Model
• Account Management
• Daily Service Issues
• Quality Management
• Full use of Automation
• Schedules of Insurance
• Broken down by locations, names, policy
types, etc. – as requested by client.
• Wealth of Insurance and Risk Management
Knowledge at your disposal – in all areas.
• Stewardship Reviews

12. Service Model
• Claims Management – Long Term Answer
to Controlling Cost
• Review of claims prior to turning in to company.
• Monitoring of claim to prompt conclusion and
settlement.
• ECBM personnel on call 24 hours/365 days.
• Billing - Premium Allocation
• Broken down by entity, property, category, etc.
• Full disclosure of commissions.
• Ability to bill or invoice premium allocation to
individuals (on shared policies).

13. Stewardship/Service Plan
Annual Evaluation of Insurance Plan
• Confidentiality Agreement
• Process begins 150 Days Prior to Renewal.
• Fluctuate coverage based on individual or lifestyle
changes.
• Monitor market changes, whether positive (coverage
enhancements, or new coverages available) or
negative (change in company’s financial stability,
reduction in coverage, etc.) to modify coverage
accordingly.

14. Strategic Management
• Common Anniversary Dates
• Consolidation of Policies
• Reduction of Carriers, Policies, Bills, and Paper
• Additional Leverage with Carrier
• Improved Pricing on Entire Account
• Claims Management and Service
• Valuable Time Savings
• Elimination of Duplicate Coverage
• Annual Review
• Simplified Billing

15. Coverages
Property Coverage Kidnap, Ransom, and Extortion
Automobile Insurance Increased Mold Remediation
Snowmobile Insurance Workers’ Compensation Cov.
Motorcycle Insurance Employment Practices Liability
Recreational Vehicles Earthquake Coverage
Antique Auto Coverage Equine Coverage
Aviation Insurance Increased Loss Assessment
Valuable Articles & Collections Personal Group Umbrella
Flood Coverage Travel Insurance
Excess Flood Coverage Life Insurance
Excess Liability Coverage Disability Insurance
Family Office Coverage Personal Directors/Officers’
Liability
Watercraft, including Mega
Yachts Health Insurance for
Domestic Employees

16. Services
Personal Risk Management
Art Collection Management (Videotaping and Cataloging)
Personal Security Services
Global Emergency Travel Services
Home Appraisals
Claims Advise and Advocacy
Employment Related Background Checks
Travel Advisory
Financial Services
Identity Theft – Restoration Services
Electronic Equipment Maintenance Program

17. Contact Sheet
PRIMARY CONTACT Lourdes Ogidigben, CIC, CISR
Vice President, Private Client Group
ECBM
Four Falls Corporate Center, Suite 405
300 Conshohocken State Road
West Conshohocken, PA 19428
Phone: 1-888-313-3226, Ext 1288
Fax: 610-667-2208
E-Mail: logidigben@ecbm.com
SECONDARYCONTACT Gloria Forbes, CPCU, ARM
Executive Vice President
ECBM
Four Falls Corporate Center, Suite 405
300 Conshohocken State Road
West Conshohocken, PA 19428
Phone: 1-888-313-3226, Ext 1266
Fax: 610-667-2208
E-Mail: gforbes@ecbm.com

18. Thank you!
We appreciate the opportunity
to discuss our capabilities
and how we can serve you!