We at the ORA understand that, if you have a liquor license, alcohol service is an important part of your business and especially at this time of the year. Therefore, it is important to know what will help ensure that your staff safely and responsibly serves alcohol to your guests. Improper staff training may lead to workers’ compensation claims or worse, the loss of your liquor license or your business. The ORA is your resource for professional education, in this subject area and in many others. Register for this Nov. 18 webinar to learn from and have your questions answered by experts.

1. Serving Alcohol
Responsibly to Your
Guests
November 18, 2014
2:00 - 3:00 p.m.
Heartland Payment Systems is the
Lead Sponsor of all RES events.
The ORA Restaurant Education Series (RES) provides
members free access to educational events that help
them sustain and grow their businesses and are
developed based on member feedback. RES events
support a key ORA initiative: the education of our
members.

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3.  View, select and test your audio
 Submit questions
 Questions addressed at the end
of today’s session
 Everyone will receive an email
with a link to view a recorded
version of today’s session
 Your feedback is important! A
survey will pop up after the
close of the webinar. Please
complete it.
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4. Your Speakers
Eric Wolf
Ohio Department of
Public Safety,
Ohio Investigative Unit
Brad Toft
Kinker-Eveleigh
Insurance Agency
Shellie O’Toole
Ohio Restaurant
Association
Gary Gillett
Gary Gillett Law Office
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5. Ohio Agencies Involved With
Liquor Permits and Frequent
Violations
Eric W. Wolf
Enforcement Commander
Ohio Investigative Unit
1970 W. Broad Street
Columbus, OH 43223
(614) 644-2415
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6. Ohio Agencies
Ohio Department of Commerce
Division of Liquor Control
Ohio Department of Public Safety
Ohio Investigative Unit
Ohio Attorney General’s Office
Ohio Liquor Control Commission
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7. Division of Liquor Control
 Responsible for controlling the manufacture,
distribution, and sale of all alcoholic beverages in Ohio.
 The Division is the State’s sole purchaser & distributor
of spirituous liquor.
 Process the issuance and renewal of over 24,000
permits - including manufacturers, distributors, and
retailers.
 Spirituous liquor is sold through over 450 liquor
agencies (private businesses contracted with the
Division).
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8. Ohio Investigative Unit
 Enforcement of Ohio’s liquor laws and
regulations at licensed and non-licensed
locations.
 Investigation of USDA SNAP Program (Food
Stamp) violations.
 Investigating tobacco sales violations.
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9. Attorney General’s Office
Liquor Unit
 Responsible for the prosecution of all
violations/citations before the Liquor Control
Commission.
 Schedules all hearings before the Commission.
 Represents the Division of Liquor Control on any
appeals of division decisions before the LCC.
 Represents the Commission on any appeals of
commission decisions through the court system.
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10. Ohio Liquor Control
Commission
 A neutral and independent agency comprised of three
members appointed by the Governor.
 The Commission hears citation cases concerning
alleged violations of Ohio’s liquor laws and rules.
 The Commission considers the merits of each case and
has the authority to suspend or revoke the liquor permit
if it finds the permit holder guilty. They can also impose
a monetary fine in lieu of suspension and /or revocation.
In addition, the commission hears appeals.
 The commission has general policy-making powers
regarding production, sales, advertising, etc.
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11. Frequent Violations
 Minors
 Sale or Furnishing Alcohol to Underage
[ORC 4301.69(A)]
 Allowing Underage to Possess / Consume
Alcohol [ORC 4301.69(B)]
 Good Faith Acceptance of False Identification
[ORC 4301.639]
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12. Frequent Violations
 Gambling
• Instant Bingo without a License
• Electronic Video Gambling Machines
 SNAP Benefit Fraud
• Sales of Ineligible Items
• Direct Exchange of Benefits for Cash
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13. Frequent Violations
 Sales to Intoxicated Persons [ORC 4301.22(B)]
 Sunday Sales [ORC 4301.22(C)]
 After Hours [OAC 4301:1-1-49]
 Permitting Removal of Alcohol Sold for On-
Premises Consumption [ORC 4301.21(D)]
 Underage Employment
 Obstruction of Inspection [ORC 4301.66]
 Tax Issues
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14. Assistance for Permit Holders
 Alcohol Server Knowledge
(ASK) Program
• Free training provided by OIU
• Covers Frequent Violations
• Recognized training by the
Ohio Liquor Control Commission
• For Additional Information, visit
oiu.ohio.gov
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15. Gary Gillett
Gillett Law Office
175 S. Third St., Suite 505
Columbus, OH 43215
(614) 224-9368
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16. Underage Sale
 No permit holder shall sell or furnish
alcohol to any person under (21) twenty-one
years old. (O.R.C. Sections 4301.22))
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17. Administrative Track
 Citation “Violation Notice”
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19. Administrative Track
 Questionnaire
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21. Administrative Track
 Cases are brought in front of the Ohio
Liquor Control Commission
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23. Administrative Track
 More informal proceedings
 Potential Sanctions
• Fines (i.e. forfeiture)
• Suspension (§ 4301.252. Forfeiture in lieu of
suspension or revocation)
• Revocation
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24. Administrative Track
 Amount of fines (§ 4301.252)
 Selling and Furnishing as two citations.
 Standard for Revocation.
 Issuance of Decision (Order)
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26. Administrative Track
Timing of payment (21 days)
 Appeal option
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27. Criminal Proceeding
 Brought in the local court with Jurisdiction
 Effect on Commission Case
• Not automatically beholden to criminal courts
resolution
• Proof of Conviction / Not Guilty Verdict
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28. Sales to Intoxicated Persons
 No permit holder shall sell or furnish
alcohol to an intoxicated person
[4301.22(B)]
 Numerous types of liability
• Criminal
• Administrative (Citation before Liquor Control
Commission)
• "Dram Shop" Law
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29. Brad Toft
Commercial Lines Agent
Kinker-Eveleigh Insurance
Agency
7750 Montgomery Rd.
Cincinnati, OH 45236
(513) 891-6615
btoft@ekinker.com
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30. Underwriting
 How insurance carrier underwriters
address the server training questions on
applications
 How liquor percentages determine a
restaurant class code
 The type of liquor being served
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31.  Liquor Liability
 Assault and battery
 Examples
Claims
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32. Shellie O’Toole
Managing Director, Member
Services
Ohio Restaurant Association
1525 Bethel Road
Columbus, OH 43220
Sotoole@ohiorestaurant.org
(800) 282-9049
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33. Responsible
Alcohol Service
Alcohol Program
 Managers
 Bartenders
 Servers
 Bouncers
 Security
 Valets
 Owners
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34. Responsible
Alcohol Service
Manager Training and Certification
 Developed by a team of industry subject matter experts,
academics and regulatory professionals.
 Contains the latest FDA Food Code, food safety science,
and industry best practices; based on a new Job Task
Analysis.
 Developed by highly qualified, instructional designers, and
technical advisors.
 Implementation of training can mitigate risks, fines, and
legal action involved in serving alcohol.
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35. Responsible
Alcohol Service
The program course is divided into four
key sections:
 Law and Your Responsibility
 Recognizing and Preventing Intoxication
 Checking IDs
 Handling Difficult Situations
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36. Responsible
Alcohol Service
 Available in print and online for
greater convenience.
 Course materials are consistent
between online and classroom
settings.
 Lessons and online testing are
currently available in English and
Spanish.
 Bilingual service center
representative available to answer
questions.
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37. Responsible
Alcohol Service
Options:
 Classroom English & Spanish 2, 4, 6 hours
 Online English 90 - 120 minutes
90 days to complete
 40 question - primary exam
 70 question - advanced exam (proctor)
 3 year / national certificate
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38. Responsible
Alcohol Service
Product Retail Member
SSA Participants Guide $22.00 $18.70
w/ Exam Answer Sheet
English or Spanish
SSA Online Course &
Advanced Exam or
Primary Exam $30.00 $25.50
Additional Products:
Instructor Toolkit, Instructor Guide, Videos and DVD’s
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39. www.servsafe.com/ss/sra/oh/
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40. Responsible
Alcohol Service
ServSafe.com/HOLIDAY
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41. Manager Training
Managers, Supervisors,
Chefs, Persons in Charge of
Establishment, First-Year
Culinary Students, Expeditor
Alcohol Program
Managers, Bartenders,
Servers, Bouncers, Valets
Food Handler
Program
Chefs, Cooks, Team
Leaders, Culinary
Students, Servers,
Bussers, Front Line, Prep,
Stewards, Hourly Staff
Allergens Program
Managers, Supervisors,
Chefs, Cooks, Servers,
Food Handlers, Hosts,
Bussers, Front-of-the-House
Staff, Back-of-the-House
Staff
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43. Thank you!
 February 15 - ServSafe Food Handler Training during
NAPICS; Columbus Convention Center
 February 16 - ORA Safety Training during NAPICS;
Columbus Convention Center
Go to www.ohiorestaurant.org/res
to register or to check out past RES events!
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