Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Director of Customer Experience Management (CEM) at Openet
Site Web
www.linkedin.com/in/janneohtonen
À propos
I have delivered many challenging Customer Experience Change Programmes (impacting directly over 10m and indirectly over 600m customers) several of which included double-digit performance enhancement. I hold a PhD and have published four books on CEM & BPM. My approaches are acknowledged as Thought Leadership and are used in a number of organisations around the world today.
I believe that the most dramatic transformations to an organisation’s Efficiency and Performance come through the alignment of Customer Experience with Business Processes, Enterprise Architecture and Innovation. This requires leadership and commitment, both of which I provide expertise in.
I WORK WITH & SOLVE THESE ...
Mots-clés
customer experience
customer satisfaction
customer management
customer
customer centricity
customer centric culture
net promoter score
nps
cem
business process reengineering
business process
business process management
process excellence
bpm
process
customer relationship management
customer loyalty
voc
voice of customer
employee
engagement
c
employee engagement
net promoter sc
lean
six sigma
business
change management
customer service
stakeholder management
stakeholder
customer centicity
Tout plus
Présentations
(7)Documents
(1)J’aime
(10)Openet Cable Solutions Overview June 2017
Dean Waye
•
il y a 6 ans
How to Plan and Design your Social Business Culture?
Tom De Baere
•
il y a 9 ans
The YES Factor: How to persuade business buyers to say yes.
Earnest
•
il y a 9 ans
How to Pitch a VC Redesigned
Slides That Rock
•
il y a 11 ans
Customer Experience Journey Mapping
ClearAction
•
il y a 9 ans
3600mgmttheory
knksmart
•
il y a 16 ans
How To Build a Startup That Thrives: Dave Knox presentation at SXSW V2V 2013
Rockfish
•
il y a 10 ans
Launching your product the right way slides
Ohad Frankfurt
•
il y a 10 ans
What is strategy?
Dr. Marc Sniukas
•
il y a 14 ans
ICT-aamiaisseminaari 23.4. Janne Ohtonen Outside‒In-lähestymistapa
Tieturi Oy
•
il y a 11 ans
Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Director of Customer Experience Management (CEM) at Openet
Site Web
www.linkedin.com/in/janneohtonen
À propos
I have delivered many challenging Customer Experience Change Programmes (impacting directly over 10m and indirectly over 600m customers) several of which included double-digit performance enhancement. I hold a PhD and have published four books on CEM & BPM. My approaches are acknowledged as Thought Leadership and are used in a number of organisations around the world today.
I believe that the most dramatic transformations to an organisation’s Efficiency and Performance come through the alignment of Customer Experience with Business Processes, Enterprise Architecture and Innovation. This requires leadership and commitment, both of which I provide expertise in.
I WORK WITH & SOLVE THESE ...
Mots-clés
customer experience
customer satisfaction
customer management
customer
customer centricity
customer centric culture
net promoter score
nps
cem
business process reengineering
business process
business process management
process excellence
bpm
process
customer relationship management
customer loyalty
voc
voice of customer
employee
engagement
c
employee engagement
net promoter sc
lean
six sigma
business
change management
customer service
stakeholder management
stakeholder
customer centicity
Tout plus