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LECTURE L08
TECHNOLOGICAL REVOLUTION
Agenda
Technological revolutions

The Age of Oil, Automobile and Manufacturing

Current revolution —similarities

Generations
WHEN IN A TECHNOLOGICAL REVOLUTION

THE HARDEST THING TO UNDERSTAND IS THAT
YOU ARE IN ONE
We tend to overestimate the immediate impact of technology and
underestimate the long-term impact
Timing is everything
We tend to place emphasis on the technology itself, when it is
really the social and cultural change that will be the most
dramatic
Perception is everything
WE EMPHASISE

TECHNOLOGY
BUT IGNORE THE
SOCIAL AND CULTURAL
IMPACT
Is it really up to politicians with their 12 point plans?

Is it possible that productivity gains from technological
advancements generate economic growth and prosperity
Economic Growth
Technological Revolutions and
Financial Capital

by

Carlota Perez
Technological Revolution
Large revolutions that transform society and change the way
people live

What is the nature of them?

Are the similarities between them?

Do they always progress in the same way?
Technological Revolution
Technology develops like an S-curve — what about
technological revolutions that span decades?
The S-Curve
The 20th century was the age of automobile, oil and mass
manufacturing
Example of a Technological Revolution
THE WORLD IN 1899
Local and linear
The Great Horse Manure Crisis of 1894
“In 50 years every street in London would
be buried under nine feet of manure.”
— An article in Times of London, 1894
New Technological Revolution takes off
Henry Ford (1863 – 1947)
Ford Model-T 1908
Ford Model-T 1908
IRRUPTION
Car companies
Hottest technology companies at the time
New Class Emerges
Inequality rises - few people get very rich

Right age, place, time, and sex
Andrew MellonAndrew Carnegie Henry Ford John D. Rockefeller
FRENZY
The Roaring Twenties
The 1929 Wall Street Stock Crash
The crash began on October 24. Institutions and financiers started to buy
stocks to keep them up. 

The stock bounced back only to collapse on Tuesday, 29th - Black
Tuesday.
The Great Depression
Depression spread world-wide and lasted until the second Great
War
Turning Point
Unrest, lack of trust, and finally a world wide war

After the war, fundamental changes are made to move from the
frenzy mode, shaped by financial criteria to synergy mode, solidly
based on growing production capabilities

Turning Point
Carlota Perez, Technological Revolution and Financial Capital
From 1960 to 1980 there was
unprecedented consumer demand
because of the affluent middle class
(Baby Boomers) both in US and
Europe
Source: Retail Revival
SYNEGRY
Prosperity
Benefits of the new technology spreads

More productive economies
Golden Age
Post-war America - „The Glory Days“
STAGNATION
Improvements in technology are waining

Younger generation feels left out

Mistrust, status quo is questioned
Stagnation
Carlota Perez, Technological Revolution and Financial Capital
Technology develops like an S-curve — what about
technological revolutions that span decades?
The S-Curve
Installation period Deployment Period
Institutional
recomposition
Degreeoftechnologicalmaturity

andmarketsaturation
time
Crash 1929-1945
Big bang Ford T Next big bang
Techno-economic
split
IRRUPTION
Financial Bubble
Time
FRENZY
Golden Age
SYNERGY
MATURITY
Source: Carlota Perez
Technological Revolution
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
Source: Carlota Perez
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
The Industrial 

Revolution
1771 Canal mania 1793-97 The Great British Leap
Age of Steam

and Railways
1829 Railway mania 1848-50 The Victorian Boom
Age of Steel
and Electricity 1875
Infrastructure

bubbles
1890-95
The Belle Époque (Europe)

Progressive Era (USA)
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
Source: Carlota Perez
Technological Revolution
The Long View
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Technical Revolutions span over generations

Starts with a cluster of technological revolutions in a particular place
Source: Carlota Perez
3. Industrial Revolution2. Industrial Revolution1. Industrial Revolution
The Long View
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Technical Revolutions span over generations

Starts with a cluster of technological revolutions in a particular place
Source: Carlota Perez
Installation period Deployment Period
Institutional
recomposition
Degreeoftechnologicalmaturity

andmarketsaturation
time
Crash 1929-1945
Big bang Ford T Next big bang
Techno-economic
split
IRRUPTION
Financial Bubble
Time
FRENZY
Golden Age
SYNERGY
MATURITY
Source: Carlota Perez
An event the signifies the start of an new revolution

Something that changes the world
Technology Trigger
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Source: Carlota Perez
The Irruption Phase: A Time for Technology
Starts with technology trigger - an event or item that signals
beginning of a new era

Old paradigms are mature and stagnant

Unemployment rises, partly due to economic stagnation
and technological replacement

New technology is pursued by entrepreneurs
Despair and impotence affect those loosing out

Old industries see declining profits

Policymakers try to keep and protect outdated industries

Political uncertainty and division, sometimes new
movements
The Irruption Phase: A Time for Technology
The Frenzy Phase: A Time for Finance
Financial capital takes over - paper economy decouples the
real economy

Small number of people get very rich, inequality rises

Massive migration as people look for opportunities
The Frenzy Phase: A Time for Finance
Time of speculations, corruption, and love of wealth

The wealth that has grown and concentrated in relatively few
hands is greater that can be absorbed by real investment

Excess money goes into infrastructure, over investment
The Turning Point
A conceptual device to represent the fundamental change
required to move from frenzy mode to synergy

Process of contextual change

Move from individualism to collective well-being

Period that is ripe for reshaping regualtions and policies
The Synergy Phase: A Time for Production
Golden age

Infrastructure serves as engines of growth

Wealth gets distributed as investment is in production
The Synergy Phase: A Time for Production
Full employment - production

Reign of the middle class

New paradigms are now accepted and permeates every
activity
The Maturity Phase: A Time for Questioning
Markets get saturated

Technology is stable and mature, productivity gains are
drained

The young start to see things as ‘all wrong’ - movements
form

Time of questioning
The Maturity Phase: A Time for Questioning
Company mergers

Migration of activities to less-saturated markets abroad
Age of Information and Telecommunications
1947
Programmable all-purpose
electronic computers start to have
impact on big businesses and
government
Automation starts, jobs get lost
IBM mainframes
Mainframe
1965
Minicomputers allow mid-sized
companies and academia to have
time shared computing power
Automation continues
Minicomputers
Fifth Technological Revolution
starts
Intel 1971
The Technology Trigger 1971
1981
Personal Computer allowed
small companies and
individuals to own and
program computers
Generative platform
Opened up a huge revolution
- created a new industry
Personal Computers
IRRUPTION
Bill Gates Steve Jobs Michael Dell Larry Ellison
Tech Companies
1995
Opened up a new way for people to
communicate and exchange data
Generative platform, 

permissionless innovation
Created new industries,
transformed businesses
3.4 billion connected
Internet
FRENZY
2007
The smartphone revolution takes off
with new possibilities
Powerful computer in your pocket
Access to 4 million apps
Constant access to the Internet
Smartphone
Mainframe
1947
Minicomputer
1965
PC
1981 1995
Internet Smartphone
2007
The Shortening Waves
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
Age of 

Information
1971
Internet mania and

financial casino
2000 & 2008
The Industrial 

Revolution
1771 Canal mania 1793-97 The Great British Leap
Age of Steam

and Railways
1829 Railway mania 1848-50 The Victorian Boom
Age of Steel
and Electricity 1875
Infrastructure

bubbles
1890-95
The Belle Époque (Europe)

Progressive Era (USA)
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
The New Golden Age?
Source: Carlota Perez
Technological Revolution
Installation period Deployment Period
Institutional
recomposition
Degreeoftechnologicalmaturity

andmarketsaturation
time
Crash 2000 & 2008
Big bang Ford T Next big bang
Techno-economic
split
IRRUPTION
Financial Bubble
Time
FRENZY
Golden Age
SYNERGY
MATURITY
Source: Carlota Perez
Is the turning point over?
The Danger in Turning points
After synergy and maturity, unrest and new movement start to emerge
and they are not silence, but people start to listen.

1. Rising Immigrations

2. Increasing inequality

3. The Perception of corruption

4. A big financial crisis

Talking About Generations
Generations
Major technological shifts always happens with generations

Research into understanding generations and how they behave

Here are some of the stereotypes - and should be used as a guideline,
not absolute facts

Although we see trends human nature is usually the same in any
generation
Gen Z, iGen, or Centennials: Born 1996 – TBD

Millennials or Gen Y: Born 1977 – 1995

Generation X: Born 1965 – 1976

Baby Boomers: Born 1946 – 1964

Traditionalists or Silent Generation: Born 1945 and before
Generations
Silent Generation
Born 1925 until 1945, sometimes called “Lucky Few” and are retired
today

Born too early for WWII but before the Baby Boomers

Entered the workplace in a booming economy, the Sputnik Era - high
wagers, low fixed rate mortgages

The healthiest and most educated generation of elders that ever lived—
and, of course, the wealthiest.

The last Silent cohort reached age 65 in 2007 - perfect timing to the end!
Baby Boomers
Born 1946 until 1964, following the booming years after World War II.
Larger than previous generation.

Associated with privilege. Time of widespread government subsidies in
post-war housing and education, and increasing affluence. The boomers
moved to the suburbs and were perfect consumers for the newly erected
malls. 

Received peak levels of income. Therefore, the boomers were perfect
consumers. In 2015, the boomers are between 51 and 69 years.
Generation X
Born ca. 1965 until 1976, MTV generation

Grew up when the wife stopped being a housewife and started working
so Xers became latchkey kids, and got used to daycare and divorce as
well as microwave dinners (there is a theory that states that microwave
owens and divorce is related).

This is the generation in the middle - boomers and millennials

Got access to computers at school and later work, played video games
in arcades. Just as the baby boomers, the Xers are passive consumers.
This is the last generation to use email as main form of correspondence.
Born ca. 1977 until 1995 - the net generation or NetGen

Grew up with computers and the internet, and played video games on
consoles at home. With online technologies this generation is much
better connected with their parents.

More liberal than previous generations and more open minded, don’t
mind big governments if they get service.

Unlikely to conform to a routine schedule like working 9-5 or showing up
at any particular time, work according their own schedule, output driven.
Not as loyal, move from one job to the next.
Millennials
Many millennials prefer smartphone and a laptop to having a car

They like staying in crowded urban areas and are less likely to choose to
live in suburbs

Workplaces that want to attract millennials are open spaces, elegantly
designed with lots of different places to work like sofas, picnic tables - far
away from Dilbert like cubicle place
Millennials
Millennials
Millennials are self centered and want to be the centre of attraction

Whereas ad for the Xers and boomers showed some hero or role model
that they should look up to and want to become (and thus buy the
product, see the movie etc)

These ads don’t work for millennials as they are used to be the star - and
don’t want to be anybody else
Millennials
Have the reputation of choosing brands but lacking loyalty

They are quicker to switch brands, loyalty is shorter

Today we have much more choses, much more brands are available and
the sources of information that let you switch brands is far bigger than
ever

A consumer may choose a brand if a friend recommends it
Millennials
In the book Retail Revival, author points out that brands that are winning
with the millennials, of course they need to be good, but also:

•Authentic like Lululemon, living what their brands espouses and being
real

•Purpose driven like TOMS Shoes, supporting human purpose beyond
pure profit; 

•Quick to change like Apple, constantly driving obsolescence with its
latest products; and

•Socially savvy like Zappos.com, nurturing the visibility of everyone in
the company through social networks.
Millennials
Comparing Generations
Millennials use technology differently
Born 1996 and later

Grew up with mobile phones and smartphones, and played real-time
graphically stunning video games. Connection is seamless. Grew up with
social media. First generation to behave well and safely online. And they
don’t use email, but use Snapchat.

Conscious on the environment, health, and animal rights. Worry about
climate change. Favour cool experience to cool products 

Grew up with global terrorist threats and financial crises. Have reputation
for frugality and caution.
Gen Z
What makes your generation unique?
Comparing Generations
0
1000
2000
3000
4000
5000
6000
7000
18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100101102103104105106107108
ICELANDIC	AGE	GROUPS
Millennials
97.016
Gen-X
52.965
Baby boomers
69.330
hippies/“counterculture”
Beatles Kingdom
World war II
World war I
Values and traditions
MTV
Latchkeys
smartphones
computers/net
computers/BASIC
Punk
Born at farms
TV
Religion
Gögn frá Hagstofunni
Radio/telegrams
Rás2Youtube
Social Media
Selfies
Bond
Movie stars
Queen
Live Aid
Spotify
Netflix
Silent and before
25.029
game consoles
Arcades
Generations
Industrial/progress
LP
CD
Key Insight
Research suggest that millennials are in some ways different than the
previous generations, in particular their use of technology. 

This is the generation that established businesses need to attract as
customers, and that means using the same technology as they do -
smartphones, web sites, and social media.
Next
This was end of Module 2
Now we move on to Module 3, Business Transformation
L09 Disruptive Technology
Next week: video lecture due to travels

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L09 Technological Revolutions

  • 2. Agenda Technological revolutions The Age of Oil, Automobile and Manufacturing Current revolution —similarities Generations
  • 3. WHEN IN A TECHNOLOGICAL REVOLUTION
 THE HARDEST THING TO UNDERSTAND IS THAT YOU ARE IN ONE
  • 4. We tend to overestimate the immediate impact of technology and underestimate the long-term impact Timing is everything
  • 5. We tend to place emphasis on the technology itself, when it is really the social and cultural change that will be the most dramatic Perception is everything
  • 6. WE EMPHASISE
 TECHNOLOGY BUT IGNORE THE SOCIAL AND CULTURAL IMPACT
  • 7. Is it really up to politicians with their 12 point plans? Is it possible that productivity gains from technological advancements generate economic growth and prosperity Economic Growth
  • 8. Technological Revolutions and Financial Capital by Carlota Perez Technological Revolution
  • 9. Large revolutions that transform society and change the way people live What is the nature of them? Are the similarities between them? Do they always progress in the same way? Technological Revolution
  • 10. Technology develops like an S-curve — what about technological revolutions that span decades? The S-Curve
  • 11. The 20th century was the age of automobile, oil and mass manufacturing Example of a Technological Revolution
  • 12. THE WORLD IN 1899
  • 14.
  • 15. The Great Horse Manure Crisis of 1894 “In 50 years every street in London would be buried under nine feet of manure.” — An article in Times of London, 1894
  • 17. Henry Ford (1863 – 1947)
  • 20. Car companies Hottest technology companies at the time
  • 21. New Class Emerges Inequality rises - few people get very rich Right age, place, time, and sex Andrew MellonAndrew Carnegie Henry Ford John D. Rockefeller
  • 23.
  • 24.
  • 25. The 1929 Wall Street Stock Crash The crash began on October 24. Institutions and financiers started to buy stocks to keep them up. The stock bounced back only to collapse on Tuesday, 29th - Black Tuesday.
  • 26.
  • 27. The Great Depression Depression spread world-wide and lasted until the second Great War
  • 29. Unrest, lack of trust, and finally a world wide war After the war, fundamental changes are made to move from the frenzy mode, shaped by financial criteria to synergy mode, solidly based on growing production capabilities Turning Point Carlota Perez, Technological Revolution and Financial Capital
  • 30. From 1960 to 1980 there was unprecedented consumer demand because of the affluent middle class (Baby Boomers) both in US and Europe Source: Retail Revival SYNEGRY
  • 31. Prosperity Benefits of the new technology spreads More productive economies
  • 33. Post-war America - „The Glory Days“
  • 35. Improvements in technology are waining Younger generation feels left out Mistrust, status quo is questioned Stagnation Carlota Perez, Technological Revolution and Financial Capital
  • 36. Technology develops like an S-curve — what about technological revolutions that span decades? The S-Curve
  • 37. Installation period Deployment Period Institutional recomposition Degreeoftechnologicalmaturity
 andmarketsaturation time Crash 1929-1945 Big bang Ford T Next big bang Techno-economic split IRRUPTION Financial Bubble Time FRENZY Golden Age SYNERGY MATURITY Source: Carlota Perez
  • 38. Technological Revolution INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age Source: Carlota Perez
  • 39. INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT The Industrial 
 Revolution 1771 Canal mania 1793-97 The Great British Leap Age of Steam
 and Railways 1829 Railway mania 1848-50 The Victorian Boom Age of Steel and Electricity 1875 Infrastructure
 bubbles 1890-95 The Belle Époque (Europe)
 Progressive Era (USA) Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age Source: Carlota Perez Technological Revolution
  • 40. The Long View The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Technical Revolutions span over generations Starts with a cluster of technological revolutions in a particular place Source: Carlota Perez
  • 41. 3. Industrial Revolution2. Industrial Revolution1. Industrial Revolution The Long View The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Technical Revolutions span over generations Starts with a cluster of technological revolutions in a particular place Source: Carlota Perez
  • 42. Installation period Deployment Period Institutional recomposition Degreeoftechnologicalmaturity
 andmarketsaturation time Crash 1929-1945 Big bang Ford T Next big bang Techno-economic split IRRUPTION Financial Bubble Time FRENZY Golden Age SYNERGY MATURITY Source: Carlota Perez
  • 43. An event the signifies the start of an new revolution Something that changes the world Technology Trigger The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Source: Carlota Perez
  • 44. The Irruption Phase: A Time for Technology Starts with technology trigger - an event or item that signals beginning of a new era Old paradigms are mature and stagnant Unemployment rises, partly due to economic stagnation and technological replacement New technology is pursued by entrepreneurs
  • 45. Despair and impotence affect those loosing out Old industries see declining profits Policymakers try to keep and protect outdated industries Political uncertainty and division, sometimes new movements The Irruption Phase: A Time for Technology
  • 46. The Frenzy Phase: A Time for Finance Financial capital takes over - paper economy decouples the real economy Small number of people get very rich, inequality rises Massive migration as people look for opportunities
  • 47. The Frenzy Phase: A Time for Finance Time of speculations, corruption, and love of wealth The wealth that has grown and concentrated in relatively few hands is greater that can be absorbed by real investment Excess money goes into infrastructure, over investment
  • 48.
  • 49. The Turning Point A conceptual device to represent the fundamental change required to move from frenzy mode to synergy Process of contextual change Move from individualism to collective well-being Period that is ripe for reshaping regualtions and policies
  • 50. The Synergy Phase: A Time for Production Golden age Infrastructure serves as engines of growth Wealth gets distributed as investment is in production
  • 51. The Synergy Phase: A Time for Production Full employment - production Reign of the middle class New paradigms are now accepted and permeates every activity
  • 52. The Maturity Phase: A Time for Questioning Markets get saturated Technology is stable and mature, productivity gains are drained The young start to see things as ‘all wrong’ - movements form Time of questioning
  • 53. The Maturity Phase: A Time for Questioning Company mergers Migration of activities to less-saturated markets abroad
  • 54. Age of Information and Telecommunications
  • 55. 1947 Programmable all-purpose electronic computers start to have impact on big businesses and government Automation starts, jobs get lost IBM mainframes Mainframe
  • 56. 1965 Minicomputers allow mid-sized companies and academia to have time shared computing power Automation continues Minicomputers
  • 57. Fifth Technological Revolution starts Intel 1971 The Technology Trigger 1971
  • 58. 1981 Personal Computer allowed small companies and individuals to own and program computers Generative platform Opened up a huge revolution - created a new industry Personal Computers
  • 60. Bill Gates Steve Jobs Michael Dell Larry Ellison Tech Companies
  • 61. 1995 Opened up a new way for people to communicate and exchange data Generative platform, 
 permissionless innovation Created new industries, transformed businesses 3.4 billion connected Internet
  • 63.
  • 64. 2007 The smartphone revolution takes off with new possibilities Powerful computer in your pocket Access to 4 million apps Constant access to the Internet Smartphone
  • 66. INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT Age of 
 Information 1971 Internet mania and
 financial casino 2000 & 2008 The Industrial 
 Revolution 1771 Canal mania 1793-97 The Great British Leap Age of Steam
 and Railways 1829 Railway mania 1848-50 The Victorian Boom Age of Steel and Electricity 1875 Infrastructure
 bubbles 1890-95 The Belle Époque (Europe)
 Progressive Era (USA) Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age The New Golden Age? Source: Carlota Perez Technological Revolution
  • 67. Installation period Deployment Period Institutional recomposition Degreeoftechnologicalmaturity
 andmarketsaturation time Crash 2000 & 2008 Big bang Ford T Next big bang Techno-economic split IRRUPTION Financial Bubble Time FRENZY Golden Age SYNERGY MATURITY Source: Carlota Perez
  • 68. Is the turning point over?
  • 69. The Danger in Turning points After synergy and maturity, unrest and new movement start to emerge and they are not silence, but people start to listen. 1. Rising Immigrations
 2. Increasing inequality
 3. The Perception of corruption
 4. A big financial crisis

  • 71. Generations Major technological shifts always happens with generations Research into understanding generations and how they behave Here are some of the stereotypes - and should be used as a guideline, not absolute facts Although we see trends human nature is usually the same in any generation
  • 72. Gen Z, iGen, or Centennials: Born 1996 – TBD Millennials or Gen Y: Born 1977 – 1995 Generation X: Born 1965 – 1976 Baby Boomers: Born 1946 – 1964 Traditionalists or Silent Generation: Born 1945 and before Generations
  • 73. Silent Generation Born 1925 until 1945, sometimes called “Lucky Few” and are retired today Born too early for WWII but before the Baby Boomers Entered the workplace in a booming economy, the Sputnik Era - high wagers, low fixed rate mortgages The healthiest and most educated generation of elders that ever lived— and, of course, the wealthiest. The last Silent cohort reached age 65 in 2007 - perfect timing to the end!
  • 74. Baby Boomers Born 1946 until 1964, following the booming years after World War II. Larger than previous generation. Associated with privilege. Time of widespread government subsidies in post-war housing and education, and increasing affluence. The boomers moved to the suburbs and were perfect consumers for the newly erected malls. Received peak levels of income. Therefore, the boomers were perfect consumers. In 2015, the boomers are between 51 and 69 years.
  • 75. Generation X Born ca. 1965 until 1976, MTV generation Grew up when the wife stopped being a housewife and started working so Xers became latchkey kids, and got used to daycare and divorce as well as microwave dinners (there is a theory that states that microwave owens and divorce is related). This is the generation in the middle - boomers and millennials Got access to computers at school and later work, played video games in arcades. Just as the baby boomers, the Xers are passive consumers. This is the last generation to use email as main form of correspondence.
  • 76. Born ca. 1977 until 1995 - the net generation or NetGen Grew up with computers and the internet, and played video games on consoles at home. With online technologies this generation is much better connected with their parents. More liberal than previous generations and more open minded, don’t mind big governments if they get service. Unlikely to conform to a routine schedule like working 9-5 or showing up at any particular time, work according their own schedule, output driven. Not as loyal, move from one job to the next. Millennials
  • 77. Many millennials prefer smartphone and a laptop to having a car They like staying in crowded urban areas and are less likely to choose to live in suburbs Workplaces that want to attract millennials are open spaces, elegantly designed with lots of different places to work like sofas, picnic tables - far away from Dilbert like cubicle place Millennials
  • 78. Millennials Millennials are self centered and want to be the centre of attraction Whereas ad for the Xers and boomers showed some hero or role model that they should look up to and want to become (and thus buy the product, see the movie etc) These ads don’t work for millennials as they are used to be the star - and don’t want to be anybody else
  • 79.
  • 81. Have the reputation of choosing brands but lacking loyalty They are quicker to switch brands, loyalty is shorter Today we have much more choses, much more brands are available and the sources of information that let you switch brands is far bigger than ever A consumer may choose a brand if a friend recommends it Millennials
  • 82. In the book Retail Revival, author points out that brands that are winning with the millennials, of course they need to be good, but also: •Authentic like Lululemon, living what their brands espouses and being real •Purpose driven like TOMS Shoes, supporting human purpose beyond pure profit; •Quick to change like Apple, constantly driving obsolescence with its latest products; and •Socially savvy like Zappos.com, nurturing the visibility of everyone in the company through social networks. Millennials
  • 83. Comparing Generations Millennials use technology differently
  • 84. Born 1996 and later Grew up with mobile phones and smartphones, and played real-time graphically stunning video games. Connection is seamless. Grew up with social media. First generation to behave well and safely online. And they don’t use email, but use Snapchat. Conscious on the environment, health, and animal rights. Worry about climate change. Favour cool experience to cool products Grew up with global terrorist threats and financial crises. Have reputation for frugality and caution. Gen Z
  • 85. What makes your generation unique? Comparing Generations
  • 86. 0 1000 2000 3000 4000 5000 6000 7000 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100101102103104105106107108 ICELANDIC AGE GROUPS Millennials 97.016 Gen-X 52.965 Baby boomers 69.330 hippies/“counterculture” Beatles Kingdom World war II World war I Values and traditions MTV Latchkeys smartphones computers/net computers/BASIC Punk Born at farms TV Religion Gögn frá Hagstofunni Radio/telegrams Rás2Youtube Social Media Selfies Bond Movie stars Queen Live Aid Spotify Netflix Silent and before 25.029 game consoles Arcades Generations Industrial/progress LP CD
  • 87. Key Insight Research suggest that millennials are in some ways different than the previous generations, in particular their use of technology. This is the generation that established businesses need to attract as customers, and that means using the same technology as they do - smartphones, web sites, and social media.
  • 88. Next This was end of Module 2 Now we move on to Module 3, Business Transformation L09 Disruptive Technology Next week: video lecture due to travels