7. New Model for KM now ESN Confidential; Property of CustomerVision, Inc. “ clouds” “ crowds” “ emergent” “ networks” KNOWLEDGE People Process
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9. What can ESN & KM Accomplish Confidential; Property of CustomerVision, Inc.
10. CustomerVision Web Portal and/or Portlet CustomerVision SaaS or Client On-site Hosting Center Confidential; Property of CustomerVision, Inc. https https http
13. Design & User Driven Elements Confidential; Property of CustomerVision, Inc.
14. Design & User Driven Elements Confidential; Property of CustomerVision, Inc.
15. Profiling – Based on Unique User Requirements Confidential; Property of CustomerVision, Inc.
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Editor's Notes
What are you using today, show of hands? What for?
study recently published by Wainhouse Research indicates that Social Networking in enterprise is inevitable. This conclusion is based on the benefits enterprise could achieve from using social networking technology and tracking historical adoption patterns of similar technologies. CustomerVision is a featured company in this research. s In addition, the study finds that even though the ESN market is in its infancy, it has already reached the $200 million mark. Furthermore, the market is expected to grow at a rate of 40% each year over the next five years to reach $2 billion by the year 2013.
Average employee has 150 emails per day Average management employees spends over 50% of their day in meetings Knowledge workers are retiring as the baby boom generation ages Finding information is a burden; when I need it
Part of someone’s daily job is where KM/ESN happens
Blogs, Personal Information based on user role, group, community, Search Results unique widgets based on “Me” and my areas of interest, other employees, etc.
3 rd Party Mashups have been a part of the product for over 2 years; ex. here: RSS Feed, Weather Widget, Polling Widget
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