Conflict management presentation
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Managing conflict in todays workplace is no bed of roses.
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Conflict management presentation
- 3. What is conflict? How would you describe it?
- 17. Violence
- 19. polarization of views into static positions
- 20. A breakdown of collaborative ventures
- 35. The Emotional v The Rational Brain
- 36. Emotional brain
- 42. How communication works Sender Receiver Encodes Decodes Message
- 43. Attitude & Behaviour Cycle Your Attitude affects Your Behaviour affects My Attitude affects My Behaviour affects
- 44. How can conflict be managed successfully?
- 47. These are all the same -
- 48. A piece of cheese! A B
- 50. Outcomes of conflict Lose – lose Win – lose Win - win
- 53. Reaching win-win
- 58. Components of Conflict When you have to deal with conflict tackle the emotional issues first then address values and interests
Editor's Notes
- Conflict does not have to be negative. Properly managed, it can be positive.
- Everyday on TV in the papers we see war, violence crime, social unrest, divorce etc. If you speak to other people they will tell you about the rows and arguments they have had. People even argue about what to watch on TV. Some people see conflict as a game, a combat sport and they look for sparring partners to have conflict with others get upset by the smallest word or action. Is conflict inevitable, is a relationship without conflict healthy, should conflict always be avoided
- Photo by Magalie L'Abbé
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