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Dealing with difficult conversations at work

Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.

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Dealing with difficult conversations at work

  1. 1. Managing difficult conversations in the workplace ! ? ? ? Richard Riche oneclearmessage.co.za oneclearmessage
  2. 2. What are you trying to achieve? Begin with the End in Mind Dr Stephen Covey
  3. 3. Engaged conversation
  4. 4. Adult learning
  5. 5. Check your contribution?
  6. 6. Action Intent Intent vs action
  7. 7. Agree to next steps
  8. 8. 1
  9. 9. S C A R F neuroscience model and difficult conversations
  10. 10. Status PhD
  11. 11. Certainty
  12. 12. Autonomy
  13. 13. Relatedness
  14. 14. Fairness
  15. 15. S C A R F model Status Certainty Autonomy Relatedness Fairness David Rock
  16. 16. 1
  17. 17. Focus on Mindset
  18. 18. Research
  19. 19. Hypothesis?
  20. 20. Fixed Mindset
  21. 21. Growth Mindset
  22. 22. ! ! Applaud effort, not just outcomes !
  23. 23. 1
  24. 24. Learning to receive feedback
  25. 25. 3 main development conversations
  26. 26. Johari’s Window Know?
  27. 27. Be proactive
  28. 28. Frame the request
  29. 29. Beware the amygdala hijack
  30. 30. Amygdala hijack strategies
  31. 31. Develop a positive mindset
  32. 32. Look for the “Bright spots”
  33. 33. 1
  34. 34. What ideas stand out?
  35. 35. Managing difficult conversations in the workplace ! ? ? ? Richard Riche oneclearmessage.co.za oneclearmessage

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