Total Quality Management

Onkar R. SatamAnit Nair,[object Object],Roll No: 26 Roll No: ,[object Object],TQMTOTAL QUALITY MANAGEMENT,[object Object]

Defining TQM,[object Object],Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization.,[object Object],TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.,[object Object]

What is TQM,[object Object],TQM is a comprehensive management system which :,[object Object],[object Object]

Focuses on continuous improvement. (Objective)

Recognizes role of everyone in t he organization.

views organization as an integral system with a common aim.

Focuses on the way tasks are accomplished.

Emphasizes teamwork.,[object Object]

Principles of TQM,[object Object]

TQM Elements Approach,[object Object],GURU Approach,[object Object],Strategies to develop TQM,[object Object],Organisation Model Approach,[object Object],Japanese Total Quality Approach,[object Object]

1-TQM elements approach: Take key business process and use TQM Tools to foster improvement. Use quality circles, statistical process control, taguchi method, and quality function deployment.,[object Object],TQM Tools (Histograms, Fish Bone, Flow Charts, Affinity Diagrams, Matrix Diagrams, Activity Network Diagram etc),[object Object],Quality Circles: Small group of employees doing same type of work meet regularly to identify, analyze and sole the problems faced by them in their day to day work and their association with the organisation.,[object Object]

Statistical Process Controls: Application of statistical methods to the monitoring and control of a process to ensure that it operates at its full potential to produce conforming product.,[object Object],Taguchi Methods: Developed by Genichi Taguchi uses methods such as Specific Loss Function, Philosophy of Offline Quality Control, Innovations in Designs of Experiments. ,[object Object],Quality Function Deployment: method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process,[object Object]

2 - The guru approach: Use the guides of one of the leading quality thinkers like Joseph Juran, W Edwards Deming, and Armand Feigenbum, Kaoru Ishikawa, Genichi Taguchi, and Shigeo Shingo.,[object Object],3- Organization model approach: The organization use benchmarking or MBNQA (Malcolm Baldrige National Quality Award)as model for excellence.,[object Object],4- Japanese total quality approach: Companies pursue the Deming principles,[object Object]

Deming’s Principles,[object Object],Dr. Deming included 14 points in his book “Out of the Crisis” that he believed managers must fallow to be successful with TQM;,[object Object],1) Create constancy of purpose for improvement of product and service.,[object Object],2) Adopt the new philosophy. ,[object Object],3) Cease dependence on mass inspection,[object Object],4) End the practice of awarding contracts on the basis of price tag,[object Object],5) Improve constantly and forever the system of operations and service,[object Object],6) Institute modern methods of training on the job,[object Object],7) Institute modern methods of leadership,[object Object]

8) Drive out fear,[object Object],9) Break down barriers between staff areas,[object Object],10) Eliminate slogans, exhortations, numerical goals and targets for the work force,[object Object],11) Eliminate work standards and quotas,[object Object],12) Remove barriers to pride of workmanship. ,[object Object],13) Institute a vigorous program of education and training,[object Object],14) Create a structure in top management that will push every day on the above 13 points,[object Object]

Costs In TQM,[object Object],1) Cost of Quality,[object Object],The “cost of quality” isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service.,[object Object],2) Cost of Non Quality ,[object Object],Prevention Cost,[object Object],Correction Cost,[object Object],Failure Cost,[object Object]

5-S Way To TQM,[object Object],The 5-S practice is a technique used to establish and maintain quality environment in an organisation. The name stands for five Japanese words: Seiri, Seiton, Seiso, Seiketsu and Shitsuke.,[object Object],In English these words mean : Structurise, Systemize, Sanitize, Standardize and Self Discipline.,[object Object],Example of a company using 5-S to ensure Quality: Toyota,[object Object]

Total Quality Management

Total Quality Management

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