SlideShare une entreprise Scribd logo
1  sur  2
Performance metrics for agent desktops
Performance metrics for agent desktops

Contenu connexe

En vedette

Landing Page Slide 1
Landing Page Slide 1Landing Page Slide 1
Landing Page Slide 1CarpenterBus
 
พลอย
พลอยพลอย
พลอยranoo2468
 
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, Pedrezuela
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, PedrezuelaInscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, Pedrezuela
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, PedrezuelaPedrezuela Activa
 
Science Gets an F in Elementary Schools
Science Gets an F in Elementary SchoolsScience Gets an F in Elementary Schools
Science Gets an F in Elementary Schoolsklucero45
 
Problem solving 5x5 grid
Problem solving   5x5 gridProblem solving   5x5 grid
Problem solving 5x5 gridgrade4biss
 
MarcAtricK n38 j0 t36
MarcAtricK n38 j0 t36MarcAtricK n38 j0 t36
MarcAtricK n38 j0 t36MarcAtricK
 
Ação 2
Ação 2Ação 2
Ação 2Caic
 
Chaverria vasquez marisol
Chaverria vasquez marisolChaverria vasquez marisol
Chaverria vasquez marisolvalensol
 
Ventilacion equipo 5 und 3 javier adauto arteaga
Ventilacion equipo 5 und 3 javier adauto arteagaVentilacion equipo 5 und 3 javier adauto arteaga
Ventilacion equipo 5 und 3 javier adauto arteagaDanny Lastra
 

En vedette (16)

Landing Page Slide 1
Landing Page Slide 1Landing Page Slide 1
Landing Page Slide 1
 
พลอย
พลอยพลอย
พลอย
 
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, Pedrezuela
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, PedrezuelaInscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, Pedrezuela
Inscripción e información MAQUILLAJE DE ANIMACIÓN Y CARACTERIZACIÓN, Pedrezuela
 
Science Gets an F in Elementary Schools
Science Gets an F in Elementary SchoolsScience Gets an F in Elementary Schools
Science Gets an F in Elementary Schools
 
Uc news
Uc newsUc news
Uc news
 
GLE Summary
GLE SummaryGLE Summary
GLE Summary
 
Unitat 3
Unitat 3Unitat 3
Unitat 3
 
Problem solving 5x5 grid
Problem solving   5x5 gridProblem solving   5x5 grid
Problem solving 5x5 grid
 
MarcAtricK n38 j0 t36
MarcAtricK n38 j0 t36MarcAtricK n38 j0 t36
MarcAtricK n38 j0 t36
 
Ação 2
Ação 2Ação 2
Ação 2
 
Joe Columbo
Joe ColumboJoe Columbo
Joe Columbo
 
Chaverria vasquez marisol
Chaverria vasquez marisolChaverria vasquez marisol
Chaverria vasquez marisol
 
Annex 2 uago_memorandum
Annex 2 uago_memorandumAnnex 2 uago_memorandum
Annex 2 uago_memorandum
 
Ventilacion equipo 5 und 3 javier adauto arteaga
Ventilacion equipo 5 und 3 javier adauto arteagaVentilacion equipo 5 und 3 javier adauto arteaga
Ventilacion equipo 5 und 3 javier adauto arteaga
 
Che albero sei?
Che albero sei?Che albero sei?
Che albero sei?
 
Practica 7
Practica 7Practica 7
Practica 7
 

Plus de Spectrum

Spectrum Contact Center Reporting
Spectrum Contact Center ReportingSpectrum Contact Center Reporting
Spectrum Contact Center ReportingSpectrum
 
Fundamentals of contact center reporting
Fundamentals of contact center reportingFundamentals of contact center reporting
Fundamentals of contact center reportingSpectrum
 
Real time reporting for Cisco UCCX and UCCEe
Real time reporting for Cisco UCCX and UCCEeReal time reporting for Cisco UCCX and UCCEe
Real time reporting for Cisco UCCX and UCCEeSpectrum
 
Real time Historical Avaya reporting
Real time Historical Avaya reportingReal time Historical Avaya reporting
Real time Historical Avaya reportingSpectrum
 
Agent States
Agent States Agent States
Agent States Spectrum
 
Business intelligence
Business intelligenceBusiness intelligence
Business intelligenceSpectrum
 
Dashboards Too Much Information
Dashboards Too Much InformationDashboards Too Much Information
Dashboards Too Much InformationSpectrum
 
Wait times
Wait timesWait times
Wait timesSpectrum
 
Contact Center Decisions July 2016
Contact Center Decisions July 2016Contact Center Decisions July 2016
Contact Center Decisions July 2016Spectrum
 
Searching for a Dashboard
Searching for a DashboardSearching for a Dashboard
Searching for a DashboardSpectrum
 
Macro Call Center Reporting January 2016
Macro Call Center Reporting January 2016Macro Call Center Reporting January 2016
Macro Call Center Reporting January 2016Spectrum
 
Key Success Factors for a Performance Dashboard
Key Success Factors for a Performance DashboardKey Success Factors for a Performance Dashboard
Key Success Factors for a Performance DashboardSpectrum
 
6 Tips to Successful Call Center Reporting
6 Tips to Successful Call Center Reporting6 Tips to Successful Call Center Reporting
6 Tips to Successful Call Center ReportingSpectrum
 
Best Practices - Contact Centers
Best Practices - Contact CentersBest Practices - Contact Centers
Best Practices - Contact CentersSpectrum
 
Best practices web based reporting
Best practices   web based reportingBest practices   web based reporting
Best practices web based reportingSpectrum
 
Software not working or agents lying
Software not working or agents lyingSoftware not working or agents lying
Software not working or agents lyingSpectrum
 
Call center analytics
Call center analyticsCall center analytics
Call center analyticsSpectrum
 
Big data in the Contact Center
Big data in the Contact CenterBig data in the Contact Center
Big data in the Contact CenterSpectrum
 
Contact Center Report Positioning
Contact Center Report PositioningContact Center Report Positioning
Contact Center Report PositioningSpectrum
 
Which metrics matter to Call Center Managers?
Which metrics matter to Call Center Managers?Which metrics matter to Call Center Managers?
Which metrics matter to Call Center Managers?Spectrum
 

Plus de Spectrum (20)

Spectrum Contact Center Reporting
Spectrum Contact Center ReportingSpectrum Contact Center Reporting
Spectrum Contact Center Reporting
 
Fundamentals of contact center reporting
Fundamentals of contact center reportingFundamentals of contact center reporting
Fundamentals of contact center reporting
 
Real time reporting for Cisco UCCX and UCCEe
Real time reporting for Cisco UCCX and UCCEeReal time reporting for Cisco UCCX and UCCEe
Real time reporting for Cisco UCCX and UCCEe
 
Real time Historical Avaya reporting
Real time Historical Avaya reportingReal time Historical Avaya reporting
Real time Historical Avaya reporting
 
Agent States
Agent States Agent States
Agent States
 
Business intelligence
Business intelligenceBusiness intelligence
Business intelligence
 
Dashboards Too Much Information
Dashboards Too Much InformationDashboards Too Much Information
Dashboards Too Much Information
 
Wait times
Wait timesWait times
Wait times
 
Contact Center Decisions July 2016
Contact Center Decisions July 2016Contact Center Decisions July 2016
Contact Center Decisions July 2016
 
Searching for a Dashboard
Searching for a DashboardSearching for a Dashboard
Searching for a Dashboard
 
Macro Call Center Reporting January 2016
Macro Call Center Reporting January 2016Macro Call Center Reporting January 2016
Macro Call Center Reporting January 2016
 
Key Success Factors for a Performance Dashboard
Key Success Factors for a Performance DashboardKey Success Factors for a Performance Dashboard
Key Success Factors for a Performance Dashboard
 
6 Tips to Successful Call Center Reporting
6 Tips to Successful Call Center Reporting6 Tips to Successful Call Center Reporting
6 Tips to Successful Call Center Reporting
 
Best Practices - Contact Centers
Best Practices - Contact CentersBest Practices - Contact Centers
Best Practices - Contact Centers
 
Best practices web based reporting
Best practices   web based reportingBest practices   web based reporting
Best practices web based reporting
 
Software not working or agents lying
Software not working or agents lyingSoftware not working or agents lying
Software not working or agents lying
 
Call center analytics
Call center analyticsCall center analytics
Call center analytics
 
Big data in the Contact Center
Big data in the Contact CenterBig data in the Contact Center
Big data in the Contact Center
 
Contact Center Report Positioning
Contact Center Report PositioningContact Center Report Positioning
Contact Center Report Positioning
 
Which metrics matter to Call Center Managers?
Which metrics matter to Call Center Managers?Which metrics matter to Call Center Managers?
Which metrics matter to Call Center Managers?
 

Dernier

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 

Dernier (20)

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...