What is 5S principles of trainers for training institutions.pdf
A Collection of Quotes in Business Excellence, Quality, and Change
1. A Collection of Quotes in
Leadership and Management of
Business Excellence,
Quality, and Change
published by
Neil T. Beyersdorf
December, 2015
(Please distributed with acknowledgement)
2. “An organization’s journey to
excellence begins once it
ceases to sacrifice quality for
speed.”
- Neil Beyersdorf
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
3. Closed Loop
Business Excellence Management
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
Customer
Feedback
Current
Production
New
Product/Service
Development
4. The Stages of
Business Transformation
Business
Improvement
Business
Management
Continuous
Improvement
Business
Excellence
Stage 1 - BI
Stage 2 - BM
Stage 3 - CI
Stage 4 - BE
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
5. The Balance of Business Excellence
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
Hierarchies Networks
Command Adapt
Control Empower
Plan Experiment
Privacy Transparency
Profit Purpose
16. “All anyone asks for is a
chance to work with
pride.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
17. Infographic published by Neil
Beyersdorf
“I fear the day when
the technology
overlaps with our
humanity. The world
will only have a
generation of idiots.”
18. "If your actions
inspire others to
dream more, learn
more, do more and
become more, you
are a leader." -
John Quincy Adams
Infographic published by Neil
Beyersdorf
19. “Successful and healthy networking, also known as the
activity of cultivating relationships, is the practice of
staying in touch with others when you don’t need
something from them.” – Neil Beyersdorf
Infographic published by Neil
Beyersdorf
20. “Do what you can,
with what you have,
where you are.”
- Theodore Roosevelt
Infographic published by Neil
Beyersdorf
22. Infographic published by Neil
Beyersdorf
“Humanity is acquiring
all the right technology
for all the wrong
reasons.”
- R. Buckminster Fuller
23. Infographic published by Neil
Beyersdorf
“Find your passion,
learn how to add value
to it and commit to a
lifetime of learning.”
- Ray Kurzweil
24. Infographic published by Neil
Beyersdorf
“Quality is more
important than
quantity. One home
run is much better
than two doubles.”
- Steve Jobs
25. Infographic published by Neil
Beyersdorf
“I believe the best answers
exist inside of companies;
the consultant’s role is to a)
help people find their own
answers as those will be the
best answers and b) provide
science-based approaches
proven to influence change.”
- Lois Kelly
26. Infographic published by Neil
Beyersdorf
The Golden Circle
What
Every organization on the planet
knows WHAT they do. These are
products they sell or the services
they offer.
How
Some organizations
know HOW they do it. These
are the things that make
them special or set them
apart from their competition.
Why
Very few organizations know WHY
they do what they do. WHY is not
about making money. That’s a result.
It’s a purpose, cause or belief. It’s the
very reason your organization exists.
Simon Sinek discusses
the principal behind
every successful person
and business. A simple
but powerful model for
how leaders inspire
action, starting with a
"Golden Circle" and the
question "Why? “
"First why and then
trust."
- Simon Sinek
27. “The main difference
between service and
manufacturing is the
service department
doesn’t know that they
have a product.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
28. Infographic published by Neil
Beyersdorf
“I fear the day when
the technology
overlaps with our
humanity. The world
will only have a
generation of idiots.”
29. “Quality in a product or service is not what the
supplier puts in. It is what the customer gets out and
is willing to pay for. A product is not quality because it
is hard to make and costs a lot of
Infographic published by Neil
Beyersdorf
money, as manufacturers typically
believe. This is incompetence.
Customers pay only for what is of
use to them and gives them value.
Nothing else constitutes quality.”
– Dr. Peter F. Drucker
30. “Customers don't
measure you on how
hard you tried. They
measure you on what
you deliver.“
- Steve Jobs
Infographic published by Neil
Beyersdorf
31. Infographic published by Neil
Beyersdorf
“If we continue to
develop our technology
without wisdom or
prudence, our servant
may prove to be our
executioner.”
– Omar Bradley
33. “We should work on our
process, not the outcome
of our processes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
34. Infographic published by Neil
Beyersdorf
“We are stuck
with technology
when what we
really want is just
stuff that works.”
– Douglas Adams
35. Infographic published by Neil
Beyersdorf
“All of the biggest
technological inventions
created by man – the
airplane, the automobile,
the computer – says little
about his intelligence,
but speaks volumes
about his laziness.”
– Mark Kennedy
36. “Knowledge is the key.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
37. “When there is trust,
conflict becomes
nothing but the pursuit
of truth, an attempt to
find the best possible
answer.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
38. “Seeing is believing, doing is
knowing.“ - Neil Beyersdorf
Infographic published by Neil
Beyersdorf
39. Infographic published by Neil
Beyersdorf
“Humanity is
acquiring all the right
technology for all the
wrong reasons.”
- R. Buckminster Fuller
40. “You can not achieve an
aim unless you have a
method.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
41. Infographic published by Neil
Beyersdorf
“Technology made
large populations
possible; large
populations now
make technology
indispensable.”
– Joseph Krutch
42. Infographic published by Neil
Beyersdorf
“It has become
appallingly obvious
that our technology
has exceeded our
humanity.”
43. Infographic published by Neil
Beyersdorf
“Just because
something doesn’t
do what you
planned it to do
doesn’t mean it’s
useless.”
– Thomas Edison
44. “We should be guided by
theory, not by numbers.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
45. Infographic published by Neil
Beyersdorf
“Authority should be vested in
the people doing the work to
improve their own processes to
teach them how to measure
them and to understand them.
They should not have to ask for
permission to improve their
processes.”
– Steve Jobs
46. Infographic published by Neil
Beyersdorf
“Computers are
useless. They
can only give
you answers.”
– Pablo Picasso
47. Infographic published by Neil
Beyersdorf
“The real danger is
not that computers
will begin to think
like men, but that
men will begin to
think like computers.”
– Sydney Harris
48. “Experiential team
exercises can be valuable
tools for enhancing
teamwork as long as they
are layered upon more
fundamental and relevant
processes.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
49. “A rational prediction has
an explanation based on
theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
50. Infographic published by Neil
Beyersdorf
“One machine can do
the work of fifty
ordinary men. No
machine can do the
work of one
extraordinary man.”
– Elbert Hubbard
51. Infographic published by Neil
Beyersdorf
“Just because
something doesn’t
do what you
planned it to do
doesn’t mean it’s
useless.”
– Thomas Edison
52. “A leader knows who is
outside of the system and
needs special help.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
55. “A leader must have
knowledge. A leader must
be able to teach.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
56. Infographic published by Neil
Beyersdorf
“If you are working on
something exciting that
you really care about,
you don't have to be
pushed. The vision
pulls you.”
- Steve Jobs
58. Infographic published by Neil
Beyersdorf
“If you want to
achieve excellence,
you can get there
today. As of this
second, quit doing
less-than-excellent
work.
– Thomas J. Watson
59. Infographic published by Neil
Beyersdorf
“When we are no
longer able to
change a situation,
we are challenged
to change
ourselves.”
– Viktor E. Frankl
60. Infographic published by Neil
Beyersdorf
“Quality is never an
accident; it is always the
result of high intention,
sincere effort, intelligent
direction and skillful
execution; it represents
the wise choice of many
alternatives.”
– William A. Foster
61. “A goal without a method
is nonsense.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
63. “Leadership is the wise
use of power. Power is
the capacity to translate
intention into reality and
sustain it.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
64. “Successful and healthy networking, also known as
the activity of cultivating relationships, is the
practice of staying in touch with others when you
don’t need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
65. Infographic published by Neil
Beyersdorf
“Change starts
when someone
sees the next step.
- William Drayton
66. Infographic published by Neil
Beyersdorf
“Embarrass and shackle
the progress of
improvements of
tomorrow by recording
and registering as law the
prejudices and errors of
today.”
– Isambard Brunel
67. Infographic published by Neil
Beyersdorf
“Everything around you that
you call life was made up by
people that were no smarter
than you. And you can change
it, you can influence it, you can
build your own things that
other people can use. Once
you learn that, you will never
be the same again”
- Steve Jobs
68. “Trust is just one of five
behaviors that cohesive
teams must establish to
build a healthy
organization.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
70. “Change is the
only constant
in life.”
- Heraclitus
Infographic published by Neil
Beyersdorf
71. “Effective leaders have
a broad repertoire of
skills and behaviors and
use them flexibly
depending on the
situation.”
– Lesley Hunter Infographic published by Neil
Beyersdorf
72. “Measurement is the first
step that leads to control and
eventually to improvement.
If you can’t measure
something, you can’t
understand it. If you can’t
understand it, you can’t
control it. If you can’t control
it, you can’t improve it.”
― H. James Harrington
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
73. “I feel like in a world
where we all try to figure
out our place and our
purpose here, your
passions are one of your
most obvious guides.”
- Nick Woodman
Infographic published by Neil
Beyersdorf
74. “Innovation comes from
people who take joy in
their work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
75. “The best way to
predict the future is
to create it.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
76. “Managers do things
right. Leaders do the
right thing.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
77. “Take time for all
things: great haste
makes great waste.”
- Benjamin Franklin
Infographic published by Neil
Beyersdorf
78. “Competition should not
be for a share of the
market–but to expand
the market.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
79. “The purpose of a
business is to create a
customer.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
80. "Learning by doing
is the only way I
know how to
learn.“
- Tony Fadell
Infographic published by Neil
Beyersdorf
81. Infographic published by Neil
Beyersdorf
“Progress comes
from the
intelligent use of
experience.”
– Elbert Hubbard
Infographic published by Neil
Beyersdorf
83. “Winning takes
talent. To repeat
takes character.”
– John Wooden
Infographic published by Neil
Beyersdorf
84. “Alignment is the necessary condition before
empowering individuals with empower the
whole team. Empowering the
individual when there is
relatively low level of alignment
worsens the chaos and
makes managing the team
more difficult.”
– Peter Senge Infographic published by Neil
Beyersdorf
86. John R. Wooden
“Success is peace of mind, which is
a direct result of self-satisfaction
in knowing you made the
effort to do your best to
become the best that
you are capable of
becoming.” -
Infographic published by Neil
Beyersdorf
87. “Success is peace of mind,
which is a direct result
of self-satisfaction in
the effort to do your
best to become the
knowing you made
best that you are
capable of
becoming.”
– John R. Wooden
Infographic published by Neil
Beyersdorf
88. “We have to bring back the
individual. Management has
smothered the individual.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
89. “A rigid, one-size-
fits-all approach
usually ends up
fitting no one.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
90. “In the race for
quality, there is
no finish line.”
– David Kearns
Infographic published by Neil
Beyersdorf
91. “Everyone thinks
of changing the
world, but no one
thinks of changing
himself.”
- Leo Tolstoy
Infographic published by Neil
Beyersdorf
92. “We must satisfy our
customers.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
93. “An organization’s ability
to learn, and translate
that learning into action
rapidly, is the ultimate
competitive advantage.”
- Jack Welch
Infographic published by Neil
Beyersdorf
94. “No action, activity,
or process is more
central to a healthy
organization than the
meeting.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
95. "The role of a creative
leader is not to have all
the ideas; it's to create a
culture where everyone
can have ideas and feel
that they're valued.“
- Ken Robinson
Infographic published by Neil
Beyersdorf
97. “Whatever products
and services you
supply to your
customers, the main
purpose of your
business is to train and
develop your people.”
– Dr. Peter F. DruckerInfographic published by Neil
Beyersdorf
98. “If you destroy the people of a company, you
do not have much left.” - W. Edwards Deming
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
99. “Who succeeds in forming and leading
a Great Group? He or she is almost
always a pragmatic dreamer. They are
people who get things done, but they
are people with immortal longings.
Often, they are scientifically minded
people with poetry in their souls.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
100. “A system is more than the sum
of its parts; it is an indivisible
whole. It loses its essential
properties when it is taken
apart. The elements of a
system may themselves be
systems, and every system may
be part of a larger system.”
- Dr. Russell AckoffInfographic published by Neil
Beyersdorf
101. "One need not be eminent in any
part of profound knowledge in order
to understand it and to apply it. The
various segments of the system of
profound knowledge cannot be
separated. They interact with each
other. For example knowledge about
psychology is incomplete without
knowledge of variation."
- W. Edwards Deming
Deming’s System
of Profound
Knowledge
Infographic published by Neil
Beyersdorf
102. “If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
103. “If you are not keeping
score, you are only
practicing.”
- Tom J. Malone
Infographic published by Neil
Beyersdorf
105. “When a worker has
reached a stable state,
further training will not
help him.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
106. “Persistence is the twin
sister of Excellence, one is
a matter of Quality the
other is a matter of Time.”
– Habeeb Akande
Infographic published by Neil
Beyersdorf
107. “Management is
doing things right;
leadership is doing
the right things.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
108. “Change the rule and you
will get a new number.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
109. “We are what we
repeatedly do.
Excellence, then, is not
an act but a habit.”
- Aristotle
Infographic published by Neil
Beyersdorf
110. “The pursuit of Excellence is
gratifying and healthy. The
pursuit of Perfection is
frustrating, neurotic, and a
terrible waste of time!”
– Edwin Bliss
Infographic published by Neil
Beyersdorf
111. “Everyone thinks
of changing the
world, but no one
thinks of changing
himself.”
- Leo Tolstoy
Infographic published by Neil
Beyersdorf
112. “We know what we told
him, but we don’t know
what he heard.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
113. “Most organizations
exploit only a fraction of
the knowledge,
experience, and
intellectual capital that
is available to them.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
114. “If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
115. T E A M
TOGETHER EVERYONE ACHIEVES MORE
Infographic published by Neil
Beyersdorf
116. “A good sketch is better
than a long speech.”
- Napoléon Bonaparte
Infographic published by Neil
Beyersdorf
117. TOGETHER EVERYONE ACHIEVES MORE
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf/
118. "Be a yardstick of Quality. Some people aren't use
to an environment where Excellence is expected.“
- Steve Jobs
Infographic published by Neil
Beyersdorf
119. “You can not plan to make
a discovery. You do not
plan innovation.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
120. “Trust is just one of five
behaviors that
cohesive teams must
establish to build a
healthy organization.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
121. “Purpose and self-disciple is the what sets
the difference between having a job and
having a career.” – Neil Beyersdorf
122. “People who work
together will win,
whether it be against
complex football
defenses, or the
problems of modern
society.“
- Vince LombardiInfographic published by Neil
Beyersdorf
123. Infographic published by Neil
Beyersdorf
”Progress is impossible
without change, and
those who cannot
change their minds
cannot change
anything.”
- George Bernard Shaw
124. “Get all the
education you
can, but then, by
God, do
something. Don't
just stand there,
make it happen.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
125. “The price of
excellence is discipline.
The cost of mediocrity
is disappointment.” -
William Arthur Ward
Infographic published by Neil
Beyersdorf
126. “The manager
accepts the status
quo; the leader
challenges it.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
127. “Quality is the difference between doing it
right and doing it right now.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
128. “The productivity of
work is not the
responsibility of the
worker but of the
manager.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
129. “People need to know how
their job contributes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
130. Infographic published by Neil
Beyersdorf
”The reasonable man
adapts himself to the
world. The unreasonable
man tries to adapt the
world to himself.
Therefore all progress
depends on the
unreasonable man.”
- George Bernard Shaw
131. Infographic published by Neil
Beyersdorf
Positional – formal authority based upon relative position and
delegated duties. This is the most recognizable and easily definable
type of power.
Referent – the ability to attract others and build loyalty through
charisma and interpersonal skills.
Expert – derived from the expertise of the person and the
organization’s need for this expertise.
Information – stems from being well-informed and up-to-date on the
latest research, news, gossip, etc.
Reward – the ability to give a reward (time off, gifts, promotions,
increased pay or responsibilities, etc.). It can be effective if used
sparingly.
Coercive – the use of threats, punishments, or withholding rewards.
This is the least effective form of power; it works in the short-term but
builds no longstanding loyalty or commitment.
John French and
Bertram Raven’s classic
social power theory,
we have six bases of
power with which to
influence those around
us.
Infographic published by Neil
Beyersdorf
132. “Chaos is balance and perfection.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
133. “Any fool can
know. The point is
to understand.”
Infographic published by Neil
Beyersdorf
134. “Remember teamwork
begins by building trust.
And the only way to do
that is to overcome our
need for
invulnerability.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
135. “Business and human
endeavors are systems… we
tend to focus on snapshots
of isolated parts of the
system. And wonder why
our deepest problems
never get solved.”
- Peter Senge
Infographic published by Neil
Beyersdorf
137. “There is no knowledge
without theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
138. “To fear change is to
fear being
challenged. To fear
being challenged is to
fear growth and new
possibilities.”
– Ty HowardInfographic published by Neil
Beyersdorf
139. “Tell me and I forget.
Teach me and I
remember. Involve
me and I learn.”
- Benjamin Franklin
Infographic published by Neil
Beyersdorf
140. “Leaders are people who
believe so passionately
that they can seduce other
people into sharing their
dream.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
141. “Purpose and passion is the difference
between having a job and having a career.”
– Neil Beyersdorf Infographic published by Neil
Beyersdorf
142. “Successful and healthy networking,
also known as the activity of cultivating
relationships, is the practice of staying
in touch with others when you don’t
need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
143. “We are here to learn, to
make a difference and to
have fun.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
144. “Remember teamwork
begins by building
trust. And the only way
to do that is to
overcome our need for
invulnerability.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
145. “A leader’s first priority is
to create an environment
where others can do these
things and that cannot
happen if they are not
having effective meetings.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
146. "If you can not
measure it, you can
not improve it.“
- Lord Kelvin
Infographic published by Neil
Beyersdorf
147. “Any manager can do well
in an expanding market.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
148. "You are a function of what the whole universe is
doing in the same way that a wave is a function of
what the whole ocean is doing." - Alan Watts
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
149. “The single greatest
advantage any
company can achieve is
organizational health.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
150. “In looking for people
to hire, you look for
three qualities:
integrity, intelligence,
and energy. And if they
don't have the first, the
other two will kill you.”
- Warren Buffett
Infographic published by Neil
Beyersdorf
151. "In the past the man has
been first; in the future the
system must be first... The
first object of any good
system must be that of
developing first class men.”
- Frederick Winslow Taylor
Infographic published by Neil
Beyersdorf
152. “Forces of Destruction:
grades in school, merit
system, incentive pay,
business plans, quotas.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
153. “The discipline of
writing something
down is the first step
toward making it
happen.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
154. “Most of a
leadership team’s
objectives should
be collective ones.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
155. “If you don’t
have a
competitive
advantage,
don’t compete.”
- Jack Welch
Infographic published by Neil
Beyersdorf
156. “If we are to achieve
results never before
accomplished, we
must expect to
employ methods
never before
attempted.”
- Francis BaconInfographic published by Neil
Beyersdorf
157. “Last frontier of
competitive advantage
will be the
transformation of
unhealthy organizations
into healthy ones.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
158. “I am not reporting things
about people. I am
reporting things about
practices.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
162. “You never change things by
fighting the existing reality.
To change something, build a
new model that makes the
existing model obsolete.”
- Buckminster Fuller
Infographic published by Neil
Beyersdorf
163. “Does experience help?
No! Not if we are doing
the wrong things.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
164. “Excellence is
doing a common
thing in an
uncommon way.”
Infographic published by Neil
Beyersdorf
165. Infographic published by Neil
Beyersdorf
“We keep inventing jobs because of this false idea
that everybody has to be employed at some kind of
drudgery because, according to Malthusian
Darwinian theory he must justify his right to exist.
So we have inspectors of inspectors and people
making instruments for inspectors to
inspect inspectors. The true business of
people should be to go back to school
and think about whatever it was they
were thinking about before somebody
came along and told them they had to
earn a living.”
- Buckminster Fuller
166. “A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
167. “It only takes a little
innovation.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
168. “Hiring without clear
and strict criteria for
cultural fit greatly
hampers the
potential for success
of any organization.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
169. “Everyone is a customer
for somebody, or a
supplier to somebody.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
170. "In the past the man has
been first; in the future
the system must be
first... The first object of
any good system must be
that of developing first
class men.”
- Frederick W. TaylorInfographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf/
171. It is all perspective!Infographic published by Neil
Beyersdorf
172. “For values or
guiding principles
to be truly
effective, they
have to be verbs.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
173. “The secret of success is consistency
of purpose.” - Benjamin Disraeli
Infographic published by Neil
Beyersdorf
175. “Leaders must encourage
their organizations to
dance to forms of music
yet to be heard.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
176. “If you destroy the people
of a company, you do not
have much left.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
177. Infographic published by Neil
Beyersdorf
Transformation - an extreme, radical change that
orients an organized body in a new direction and takes
it to an entirely different
function.
Change – a measureable, physical
difference.
178. “It is far more natural,
and common, for
leaders to avoid
holding people
accountable.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
179. “If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
180. “A manager of people
knows that in this stable
state it is distracting to
tell the worker about a
mistake.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
181. “Measure what can
be measured, and
make measurable
what cannot be
measured.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
182. “The moment a project
is behind deadline, quality
assurance tends to go out the
window.” - Alan Cox
Infographic published by Neil
Beyersdorf
184. “To begin with the end in
mind means to start with a
clear understanding of your
destination. It means to
know where you are going
so that you better
understand where you are
now so that the steps you
take are always in the right
direction.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
185. “The quality of decision
is like the well-timed
swoop of a falcon which
enables it to strike and
destroy its victim.”
- Sun TzuInfographic published by Neil
Beyersdorf
186. W. Edwards Deming’s Five Diseases of Management
1. Lack of constancy of purpose
• No Planning for future with respect to quality and productivity
• Lack of long term definition and goals for quality and productivity
2. Emphasis on short-term profits
• Worship of quarterly dividend
• Sacrificing long term growth of company
3. Evaluation by performance, merit rating,
or annual review of performance
• Arbitrary and unjust system
• Demoralizing employees
4. Mobility of management
• No roots in the company
• No knowledge of the company
• No understanding of its problems
5. Running a company on visible figures only
• No use of figures that are unknown or
unknowable
• Encouraged by business school.
Infographic brought to you by Neil
Beyersdorf
187. “Trust is knowing that
when a team
member does push
you, they're doing it
because they care
about the team.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
189. “Money is a poor
indicator of
success.”
- Richard Branson
Infographic published by Neil
Beyersdorf
190. “Confusing common
causes with special
causes will only make
things worse.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
191. “If people don’t weigh
in, they can’t buy in.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
192. “There is nothing so
useless as doing
efficiently that
which should not be
done at all.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
193. “You can have
brilliant ideas, but if
you can't get them
across, your ideas
won't get you
anywhere.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
195. COMMUNICATION - “(from Latin commūnicāre,
meaning "to share") is a process of transferring
information from one entity to another.” - Wikepedia
Sender
(Supplier)
Receiver
(Customer)
Infographic published by Neil
Beyersdorf
196. “A Process Map is
like a joke. If you
have to explain it,
it’s probably not
that good.”
- Unknown
197. “If you don’t have
the time to do it
right, when will you
have time to do it
over?”
– John R. Wooden
Infographic published by Neil
Beyersdorf
198. “The key to successful leadership is a
balance between influence and
inspiration.” – Neil Beyersdorf
Infographic published by Neil
Beyersdorf
199. “Teamwork is not a
virtue. It is a choice
and a strategic
one.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
200. CHANGE ∩ VALUES = PRIORITIES
“Priorities are set to sustain values based on change.”
– Neil BeyersdorfInfographic brought to you by Neil
Beyersdorf
THINGS THAT
ARE CHANGING
(CHANGE)
THINGS THAT
ARE VALUED
(VALUES)
THINGS THAT
NEED ATTENTION
(PRIORITIES)
201. “The process is not just
the sum of its parts.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
202. Infographic published by Neil
Beyersdorf
Patrick Lencion’s Five Team Dysfunctions
“Trust is knowing that
when a team member
does push you, they
are doing it because
They care about
the team.”
- Patrick Lencioni “Remember
teamwork begins
by building trust.
And the only way to do
that is to overcome our
need for invulnerability.”
- Patrick Lencioni
Dysfunction of the Team
Absence of Trust
Fear of Conflict
Lack of
Commitment
Avoidance of
Accountability
Inattention
to Results
Role of the Leader
Go
First
Mine for
Conflict
Force Clarity
and Closure
Confront Difficult
Issues
Force on Collective
Outcomes
203. “If we want to make
small changes, we can
work on changing our
behavior but if we want
to make significant,
quantum changes, we
need to work on our
basic paradigms*.”
- Stephen Covey
*Paradigms - distinct concepts or thought patterns.
Infographic published by Neil
Beyersdorf
205. “Anyone who
has never made
a mistake has
never tried
anything new.”
Infographic published by Neil
Beyersdorf
206. “Quality is an on-going process of building
and sustaining relationships by assessing,
anticipating and fulfilling stated and/or
implied needs.”
- Richard E. Winder
208. “If someone can make a
contribution to the
company he feels
important.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
209. “Firing someone is not
necessarily a sign of
accountability, but is
often the last act of
cowardice.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
210. “The speed of
the boss is the
speed of the
team.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
211. “The most
important thing in
communication is
hearing what isn’t
said.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
212. "The leaders who make the biggest
difference in today's organizations
are those who, regardless of job or
level, figure out how to manage
people through the period of
change itself.“
- Douglas SmithInfographic published by Neil
Beyersdorf
213. “Managing a company by means of the monthly
report is like trying to drive a car by watching
the yellow line in the rear-view mirror.”
- Myron Tribus Infographic published by Neil
Beyersdorf
214. “Plants don’t close from
poor workmanship, but
from poor management.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
215. “Good business leaders
create a vision, articulate
the vision, passionately
own the vision, and
relentlessly drive it to
completion.”
- Jack Welch
Infographic published by Neil
Beyersdorf
216. “Too many companies believe people
are interchangeable. Truly gifted
people never are. They have unique
talents. Such people cannot be forced
into roles they are not suited for, nor
should they be. Effective leaders allow
great people to do the work they were
born to do.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
217. “Everybody's got an opinion.
Leaders are paid to make a
decision. The difference
between offering an opinion
and making a decision is the
difference between working
for the leader and being the
leader.”
- Bill Walsh Infographic published by Neil
Beyersdorf
218. Infographic published by Neil
Beyersdorf
“If you can hire people
whose passion intersects
with the job, they won’t
require any supervision at
all. They will manage
themselves better than
anyone could have ever
manage them. Their fire
comes from within, not
from without.”
- Stephen Covey
219. “A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
220. “When the
product is right,
you don't have to
be a great
marketer.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
221. “A rule should suit the
purpose.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
222. “The key is not to
prioritize what’s
on your
schedule, but to
schedule your
priorities.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
223. “Try not to
become a man of
success. Rather
become a man of
value.”
Infographic published by Neil
Beyersdorf
224. “Rational behavior requires
theory. Reactive behavior
requires only reflex action.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
225. “People will forget what you say;
they'll forget what you do, but
they'll never forget how you made
them feel.” - Carl Buechner
www.linkedin.com/in/neilbeyersdorf
226. “Teamwork begins by
building trust. And the
only way to do that is
to overcome our need
for invulnerability.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
227. “Leaders must encourage
their organizations to
dance to forms of music
yet to be heard.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
228. “A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
229. “Make each person in your
employ very aware that his
or her well-being has a high
priority with the
organization and that the
well-being of the
organization must be his or
her highest professional
priority.” - Bill WalshInfographic published by Neil
Beyersdorf
230. “A leader is one who knows the way, goes the way,
and shows the way.” – John Maxwell
PERSONHOOD – Level of Respect: People follow because of who you are and what you represent, your values.
This step is reserved for leaders who have spent years growing people and organizations.
PEOPLE DEVELOPMENT – Level of Reproduction: People follow because of what you have done for them.
This is where long-range growth occurs. Your commitment to developing leaders with ensure ongoing growth to
organizations and people.
PRODUCTION – Level of Results: People follow because of what you have done for and for your accomplishments.
This is where success is sensed by most people. They like you and what you are doing. Problems are fixed with very
little effort because of momentum.
PERMISSION – Level of Relationships: People follow because they want to, they trust you.
People with follow you beyond your state authority, this allows work to be fun.
POSITION – Level of Rights: People follow because they have to, you are the boss.
Your influence with not extend beyond the lines of your job description. The longer you stay the higher the turnover and
lower the morale.
Five Levels of Leadership
Infographic published by Neil
Beyersdorf
231. “The emphasis should be
on why we do a job.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
232. “Outstanding leaders go
out of their way to
boost the self-esteem of
their personnel. If
people believe in
themselves, it's amazing
what they can
accomplish.”
- Sam WaltonInfographic published by Neil
Beyersdorf
233. The four most important words in any
organization:
“What do you think?
Dave Wheeler
234. “I have no special
talents. I am only
passionately
curious.”
Infographic published by Neil
Beyersdorf
236. “Best efforts will not
substitute for
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
237. The four most important
words in any organization:
“What do you think?”
- Dave Wheeler
Infographic published by Neil
Beyersdorf
238. “The only sustainable
competitive advantage is
an organization’s ability to
learn faster than the
competition.”
- Peter Senge
Infographic published by Neil
Beyersdorf
239. “Management by
objective works – if
you know the
objects. Ninety
percent of the time
you don’t.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
240. “Human creativity is
the ultimate
economic resource.”
– Richard Florida
Infographic published by Neil
Beyersdorf
241. “Stamping out fires is a lot
of fun, but it is only
putting things back the
way they were.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
242. “The best way to
demotivate and lose
top performers is to
reward mediocrity in
an attempt to
maintain status
quo.”
– Jameson St. ClaireInfographic published by Neil
Beyersdorf
243. “Getting the right
people in the right
jobs is a lot more
important than
developing a
strategy.”
- Jack WelchInfographic published by Neil
Beyersdorf
244. “The customer invents
nothing. New products
and new services come
from the producer.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
245. “Three great
forces rule the
world: stupidity,
fear and greed.”
Infographic published by Neil
Beyersdorf
246. “I have always been
driven to buck the
system, to innovate,
to take things
beyond where
they've been.”
- Sam WaltonInfographic published by Neil
Beyersdorf
247. “If you do not know how
to ask the right question,
you discover nothing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
248. “We first make
our habits and
then our habits
make us.”
– John DrydenInfographic published by Neil
Beyersdorf
249. “Man is a complex of patterns
of processes. We speak of our
circulatory system, our
respiratory system, our digestive
system, and so it goes. Man is
not weight. He isn’t the
vegetables he eats, for example,
because he’ll eat seven tons of
vegetables in his life. He is the
result of his own pattern
integrity.” - Buckminster FullerInfographic published by Neil
Beyersdorf
250. “It is a mistake to assume
that if everybody does his
job, it will be all right. The
whole system may be in
trouble.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
251. “Most of us spend
too much time on
what is urgent and
not enough time
on what is
important.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
252. “Managing by results is
like looking in the rear-
view mirror.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
253. “If you aren't making
a difference in other
people's lives, you
shouldn't be in
business. It's
that simple.”
- Richard Branson
Infographic published by Neil
Beyersdorf
254. “Motivation is
everything. You can do
the work of two people,
but you can't be two
people. Instead, you
have to inspire the next
guy down the line and
get him to inspire his
people.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
255. “Innovation comes from
the producer–not from
the customer.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
256. “Executives owe it to the
organization and to their
fellow workers not to
tolerate nonperforming
individuals in important
jobs.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
257. “If you’re not
consistent in the
things you say and
do, no one will
know what you
believe.”
- Simon SinekInfographic published by Neil
Beyersdorf
258. “It is far more
natural, and
common, for leaders
to avoid holding
people accountable.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
259. “Cease dependence on
mass inspection to
achieve quality. Improve
the process and build
quality into the product
in the first place.”
– W. Edwards Deming
Infographic brought to you by
Neil Beyersdorf
260. “Most people do
not listen with the
intent to
understand; they
listen with the
intent to reply.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
261. “Success in business is all
about people, people,
people. Whatever
industry a company is in,
its employees are its
biggest competitive
advantage.”
- Richard BransonInfographic published by Neil
Beyersdorf
262. “There is only one
boss. The customer.
And he can fire
everybody in the
company from the
chairman on down,
simply by spending his
money somewhere
else.” - Sam WaltonInfographic published by Neil
Beyersdorf
263. “Management by results
is confusing special
causes with common
causes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
264. “We cannot teach
people anything,
we can only help
them discover it
within themselves.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
265. “The secret of
change is to focus
all of your energy,
not on fighting
the old, but
on building
the new.”
- SocratesInfographic published by Neil
Beyersdorf
266. “Quality starts in the
boardroom..”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
267. “People matter most -
more than equipment,
investors, inventions,
momentum, or X's and
O's. People are at the
heart of achieving
organizational greatness.”
- Bill WalshInfographic published by Neil
Beyersdorf
268. “If you think it's
expensive to hire a
professional to do
the job, wait until
you hire an
amateur.”
- Red AdairInfographic published by Neil
Beyersdorf
269. “Let us ask our suppliers
to come and help us to
solve our problems.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
270. “Every risk is worth
taking as long as it’s
for a good cause and
contributes to a
good life.”
- Richard BransonInfographic published by Neil
Beyersdorf
271. “The only source
of knowledge is
experience.”
Infographic published by Neil
Beyersdorf
272. “The ability to
concentrate and to
use time well is
everything.“
- Lee Iacocca
Infographic published by Neil
Beyersdorf
273. “People learn in
different ways: reading,
listening, pictures,
watching.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
274. “The quality of
decision is like the
well-timed swoop of
a falcon which
enables it to strike
and destroy its
victim.”
- Sun Tzu
Infographic published by Neil
Beyersdorf
275. “In a time of drastic change,
it is the learners who inherit
the future. The learned find
themselves equipped to live
in a world that no longer
exists.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
276. “The problem with
my life, and other
people's, is not the
absence of knowing
what to do, but the
absence of doing it.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
277. “For things to
change, you
have to change.“
- Jim Rohn
Infographic published by Neil
Beyersdorf
279. “If you hire people just
because they can do a
job, they’ll work for your
money. But if you hire
people who believe what
you believe, they’ll work
for you with blood and
sweat and tears.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
280. “Concentrate on what
will produce results
rather than on the
results, the process
rather than the prize.”
- Bill Walsh
Infographic published by Neil
Beyersdorf
281. “In business as in life,
you don't get what
you deserve, you get
what you negotiate.”
- Chester L. Karrass
Infographic published by Neil
Beyersdorf
282. “Successful and healthy networking, also known as the activity of
cultivating relationships, is the practice of staying in touch with others
when you don’t need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
284. “Almost all quality
improvement comes via
simplification of design,
manufacturing... layout,
processes, and
procedures.”
- Tom Peters
Infographic published by Neil
Beyersdorf
286. “Leadership exists when
people are no longer
victims of circumstances,
but participate in
creating new
circumstances.”
- Peter Senge
Infographic published by Neil
Beyersdorf
287. “You do not install quality;
you begin to work at it.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
288. Infographic published by Neil
Beyersdorf
“The greatest danger for most of us is not
that our aim is too high and we miss it,
but that it is too low and we reach it.”
- Michelangelo
289. Infographic published by Neil
Beyersdorf
• Care
• Show respect to all
• Reward people skills
• Win people over
• Focus on intangibles
• Teach, teach, teach
• Share leadership
• Foster open communication
• Create opportunities to lead
• Relish diversity
• Promote difference
• Fuel enthusiasm
Leaders – Tom Peters
290. “Taking charge of your own
learning is a part of taking
charge of your life, which is
the sine qua non in becoming
an integrated person.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
291. “I hire people
brighter than me and
then I get out of
their way.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
292. “You do not install
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
294. “A learning organization is
a group of people who
are continually enhancing
their capabilities to create
what they want
to create.”
- Peter SengeInfographic published by Neil
Beyersdorf
295. “Without theory we can
only copy.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
296. “It doesn’t make
sense to hire smart
people and then tell
them what to do; we
hire smart people so
they can tell us what
to do.”
- Steve Jobs
Infographic published by Neil
Beyersdorf
297. “Conflict is about
issues and ideas, while
accountability is about
performance and
behavior.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
298. “Design how
it works… not
how it looks.”
- Steve Jobs
Infographic published by Neil
Beyersdorf
301. “If knowing yourself and being
yourself were as easy to do as to talk
about, there wouldn’t be nearly so
many people walking around in
borrowed postures, spouting
secondhand ideas, trying desperately
to fit in rather than to stand out.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
302. “Tell me how you will measure me, and
then I will tell you how I will behave. If
you measure me in an illogical way, don’t
complain about illogical behavior.”
- Eli Goldratt
Infographic published by Neil
Beyersdorf
303. “You never fail
until you stop
trying.”
– Albert Einstein
“Do or do not,
there is no try.”
- YodaInfographic published by Neil
Beyersdorf
304. “For Quality: Stamp out fires,
automate, computerize,
M.B.O., install merit pay, rank
people, best efforts, zero
defects. Wrong!!!! Missing
ingredient: profound
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
306. “Effective leadership is
not about making
speeches or being liked;
leadership is defined by
results not attributes.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
307. “Too many companies believe people
are interchangeable. Truly gifted
people never are. They have unique
talents. Such people cannot be forced
into roles they are not suited for, nor
should they be. Effective leaders allow
great people to do the work they were
born to do.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
308. “Whenever there is fear,
you will get wrong
figures.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
309. “The development of
your internal
customers is more
important than your
external customers.”
- Tom Peters
Infographic published by Neil
Beyersdorf
310. “Strong leaders
don't plead with
individuals to
perform.”
- Bill WalshInfographic published by Neil
Beyersdorf
311. “Judging people does not
help them.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
315. “The aim should be to
work on the method of
management.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
316. “People don’t resist
change. They resist
being changed.”
- Peter Senge
Infographic published by Neil
Beyersdorf
317. “You can see from a flow
diagram who depends on
you and whom you can
depend on. You can now
take joy in your work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
318. “There are three constants in life…
change, choice, and principles.”
- Stephen Covey
Infographic published by Neil
Beyersdorf
320. “When leaders fail to
tell employees that
they’re doing a great
job, they might as well
be taking money out of
their pockets and
throwing it into a fire.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
321. “Through learning we
re-create ourselves.
Through learning we
become able to do
something we were
never able to do.”
- Peter SengeInfographic published by Neil
Beyersdorf
322. “When a system is stable,
telling the worker about
mistakes is only
tampering.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
323. “The thing that lies
at the foundation
of positive change,
the way I see it, is
service to a fellow
human being.“
- Lee IacoccaInfographic published by Neil
Beyersdorf
324. “The best companies
excel in identifying
and fostering good
ideas every minute
of every day.”
- Tom Kelley
Infographic published by Neil
Beyersdorf
325. “You can not hear what
you do not understand.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
326. “An organization has
integrity is healthy when it
is whole, consistent, and
complete, that is, when its
management, operations,
strategy, and culture fit
together and make sense.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
327. “Sub-optimization is
when everyone is for
himself. Optimization is
when everyone is
working to help the
company.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
328. “In the middle
of difficulty lies
opportunity.”
Infographic published by Neil
Beyersdorf
329. “Successful problem solving
requires finding the right
solution to the right problem.
We fail more often because
we solve the wrong problem
than because we get the
wrong solution to the right
problem.”
- Dr. Russell AckoffInfographic published by Neil
Beyersdorf
330. Infographic published by Neil
Beyersdorf
“Knowledge has to
be improved,
challenged, and
increased constantly,
or it vanishes.”
– Dr. Peter F. Drucker
331. “Information is not
knowledge. Let’s not
confuse the two.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
332. “Go to the local
kindergarten and
watch the children
play. They are masters
at rapidly building
coalitions – before they
are ‘educated’, that is.”
- David KayrouzInfographic published by Neil
Beyersdorf
333. “If you don’t like
where you are,
change it.
You’re not a
tree.“
- Jim Rohn
Infographic published by Neil
Beyersdorf
335. “Without theory there is
nothing to modify or
learn.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
336. Infographic published by Neil
Beyersdorf
“It isn’t what you
do, but how you
do it.”
– John Wooden
337. “Executives must put
the needs of the higher
team ahead of the
needs of their
departments.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
338. “Excellence is a better teacher
than mediocrity. The lessons of
the ordinary are everywhere.
Truly profound and original
insights are to be found only in
studying the exemplary.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
339. “We want best efforts
guided by theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
340. “The illiterate of the
21st century will not be
those who cannot read
and write, but those
who cannot learn,
unlearn, and relearn.”
- Alvin Toffler
Infographic published by Neil
Beyersdorf
342. “In life, change is
inevitable. In
business, change is
vital.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
343. “Management’s job is to
know which systems are
stable and which are not.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
344. “Collaboration is vital to sustain
what we call profound or really
deep change, because without
it, organizations are just
overwhelmed by the forces of
the status quo.”
- Peter Senge
Infographic published by Neil
Beyersdorf
345. “You should not ask
questions without
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
346. “In the end, all
business operations
can be reduced to
three words: people,
product, and
profits.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
347. “It does not happen all at
once. There is no instant
pudding.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
349. “A leader is one
who knows the
way, goes the
way, and shows
the way.”
- John MaxwellInfographic published by Neil
Beyersdorf
350. “People care more for
themselves when they
contribute to the
system.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
351. “Making good
decisions is a crucial
skill at every level.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
352. “Managers who don't
know how to measure
what they want settle
for wanting what they
can measure.”
- Dr. Russell Ackoff
Infographic published by Neil
Beyersdorf
353. “People are entitled to joy
in work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
355. “Great Groups need to
know that the person at
the top will fight like a
tiger for them.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
356. “Perfection is not
attainable, but if
we chase
perfection we can
catch excellence.”
- Vince LombardiInfographic published by Neil
Beyersdorf
358. “Without data you’re
just another person with
an opinion.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
359. “Intensity is the
price of
excellence.”
- Warren Buffett
Infographic published by Neil
Beyersdorf
360. “Business is not just
doing deals; business is
having great products,
doing great
engineering, and
providing tremendous
service to customers.”
- H. Ross PerotInfographic published by Neil
Beyersdorf
362. Level 5 – Optimizing
Process focus is on continually improving process
performance through both incremental and
innovative technological changes/improvements
Level 4 – Managed
Process capability is established, management can
effectively control the AS-IS process by using
process metrics
Level 3 – Defined
Processes are sets of defined and documented
standard processes established and subject to some
degree of improvement over time
Level 2 – Repeatable
Some processes are repeatable, possibly with
consistent results. Process discipline is unlikely to be
rigorous
Level 1 – Initial (Chaotic)
Processes are (typically) undocumented and in a
state of dynamic change
What is your organization’s
CMMI Level?
At Maturity Level 5, processes are
concerned with addressing statistical
“common causes” of process variation
and changing the process (for example,
to shift the mean of the process
performance) to improve process
performance. This would be done at the
same time as maintaining the likelihood
of achieving the established
quantitative process-improvement
objectives. Infographic published by Neil
Beyersdorf
363. “The most dangerous leadership myth is
that leaders are born – that there is a
genetic factor to leadership. This myth
asserts that people simply either have
certain charismatic qualities or not.
That’s nonsense; in fact, the opposite is
true. Leaders are made rather than
born.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
364. “You must have a supplier
relationship of constant
improvement.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
365. AWARENESS
of the need for change
DESIRE
to participate & support
the change
KNOWLEDGE
on how to change
ABILITY
to implement required
skills & behaviours
REINFORCEMENT
to sustain the change
QUANTITATIVE
MEASURES
Survey - Total (#) of employees
understand the nature of the
change and why this change is
needed
Total (#) of testimonials
Participation rates (%) for on
board with a change
Gap (%) between current
knowledge levels and desired
knowledge levels
Total (#) of expected performance
results are achieved (demonstrated
achievements)
Total (#) of employees who are
rewarded as a percentage of the
workforce
Share price
Operating income
A D K A R
QUALITATIVE
MEASURES
Tenor of comments
Satisfaction with answers given
Credibility of source of
information
Direction of level of interest over
time (up or down)
Employees’ fear of the unknowns
being addressed
Discussion topics related to
learning
Reduction in resistance
Access to the necessary
information
Capacity to learn
Demonstrated improvement in
levels of capability & competence
Demonstrated proficiency in target
behaviours
Adoption rates
Stakeholders feel positive about
change
BENEFITS Business understands what is
and isn’t working
Able to communicate problems
and find options early
Focus attention on the most
important reasons to change
Reduced risk of project failure
Better engagement of employees
Risk involved indentified
Build momentum and address
fears
Enhanced job security and career
advancement
Employees learned new technical
skills, think as a team, share
information, and set reasonable
targets
A coherent strategy on change is
consistent across business
Removal of barriers
Business to employ suitable
governance framework
Adjust processes as needed
Employees able to apply new
skills - using new processes/tools
Reduced time and cost to affect
the change, and longer lasting
results
Encompasses the mechanisms and
approaches so that the new way
stays in place
POTENTIAL
CONSEQUENCES
IF NOT ADOPTED
Low adoption
Many debates over the reason
for change
Spread rumours /
misinformation
Denial of change
Low staff morale
Employees not support /
participate in change
High team turnover within a
Project
Limited skills
Silo-based operations
Individualistic thinking
Clueless during transition and non-
effective in future state
Low utilisation and up-take
Expected performance results
not achieved
Non-compliance with the new way
(inefficiencies, breach of contractual
agreement, legislation)
Change doesn’t stick
DESIRED OUTCOME Stakeholders feel supported Stakeholders are engaged Stakeholders want to learn Stakeholders are involved Stakeholders are recognised for
desired behaviours
T H E V A L U E O F
ADKAR Change Management Source: Mark Hui
366. “Only by binding
together as a
single force will we
remain strong and
unconquerable.”
- Chris Bradford
Infographic published by Neil
Beyersdorf
367. “Only by binding
together as a
single force will we
remain strong and
unconquerable.”
- Henry Ford
Infographic published by Neil
Beyersdorf
368. “The key to the Toyota Way and
what makes Toyota stand out is
not any of the individual
elements - but what is important
is having all the elements
together as a system. It must be
practiced every day in a very
consistent manner, not in
spurts.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
369. “Why not make the work easier
and more interesting so that
people do not have to sweat?
The Toyota style is not to create
results by working hard. It is a
system that says there is no limit
to people's creativity. People
don't go to Toyota to 'work' they
go there to 'think’.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
370. Infographic published by Neil
Beyersdorf
“Standards should
not be forced down
from above but rather
set by the production
workers themselves.“
- Taiichi Ohno
371. Infographic published by Neil
Beyersdorf
“Don't look with your
eyes, look with your
feet. Don't think with
you head, think with
your hands.“
- Taiichi Ohno
372. “All we are doing is looking
at the time line, from the
moment the customer gives
us an order to the point
when we collect the cash.
And we are reducing the
time line by reducing the
non-value adding wastes.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
373. “People who can't
understand numbers are
useless. The gemba where
numbers are not visible is
also bad. However, people
who only look at the numbers
are the worst of all.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
374. “When you go out into the
workplace, you should be looking
for things that you can do for your
people there. You’ve got no
business in the workplace if you’re
just there to be there. You’ve got
to be looking for changes you can
make for the benefit of the people
who are working there.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
375. “The slower but consistent
tortoise causes less waste and is
more desirable than the speedy
hare that races ahead and then
stops occasionally to doze. The
Toyota Production System can
be realized only when all the
workers become tortoises.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
376. “If you are going to do kaizen
continuously you've got to assume that
things are a mess. Too many people just
assume that things are all right the way
they are. Aren't you guys convinced
that the way you're doing things is the
right way? That's no way to get anything
done. Kaizen is about changing the way
things are. If you assume that things
are all right the way they are, you can't
do kaizen. So change something!“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
377. “All we are doing is looking at
the time line, from the moment
the customer gives us an order
to the point when we collect the
cash. And we are reducing the
time line by reducing the non-
value adding wastes.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
378. Infographic published by Neil
Beyersdorf
“Costs do not exist
to be calculated.
Costs exist to be
reduced.“
- Taiichi Ohno
379. Infographic published by Neil
Beyersdorf
“Where there is
no Standard
there can be no
Kaizen.“
- Taiichi Ohno
380. Infographic published by Neil
Beyersdorf
“The more inventory
a company has, the
less likely they will
have what they
need.“
- Taiichi Ohno
381. “The only place that
work and motion are
the same thing is the
zoo where people pay
to see the animals
move around.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
382. “And we are
reducing the time
line by reducing the
non-value adding
wastes.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
383. “We are doomed to
failure without a
daily destruction of
our various
preconceptions.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
384. “Data is of course
important in
manufacturing, but I
place the greatest
emphasis on facts.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
385. “My first move as the
manager of the
machine shop was to
introduce standardized
work.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
386. “Standards should not
be forced down from
above but rather set
by the production
workers themselves.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
387. Infographic published by Neil
Beyersdorf
“Ask 'why' five
times about
every matter.“
- Taiichi Ohno
388. Bruce Tuckman's
Progression of Team Development
NEXT STEPS
• Options
• Skilled
• Anticipation
• Excitement
FORMING
• Excitement
• Anticipation
• Anxiety
• Optimism
STORMING
• Realism
• Frustration
• Dissatisfaction
• Anxiety Adjustment
PERFORMING
• Teamwork
• Cohesiveness
• Leadership
• Performance
ADJOURNING
• Separation Anxiety
• Crisis
• Dissatisfaction
• Negativity
NORMING
• Shared Goals
• Coping
• Acceptance
• Team Cohesion
TIME
ENERGY&PRODUCTIVITY
Infographic published by Neil
Beyersdorf
389. “Trust is knowing that
when a team
member does push
you, they're doing it
because they care
about the team.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
390. “Those who are inspired are
willing to pay a premium or
endure inconvenience, even
personal suffering. Those who
are able to inspire will create a
following of people—
supporters, voters, customers,
workers—who act for the good
of the whole not because they
have to, but because they want
to.”
- Simon SinekInfographic published by Neil
Beyersdorf
391. “All we have is the undying
belief of this one person of a
world that exists in the future
and his ability to communicate
it in a way that lets us imagine
it as clearly. All leaders must
have two things: they must
have a vision of the world that
does not exist and they must
have the ability to
communicate it.”
- Simon SinekInfographic published by Neil
Beyersdorf
392. “Addicted to the short-term results,
business today has largely become a
series of quick fixes added on one
after another after another. The
short-term tactics have become so
sophisticated that an entire
economy has developed to service
the manipulations, equipped with
statistics and quasi-science. Direct
marketing companies, for example,
offer calculations about which words
will get the best results on each
piece of direct mail they send out.”
- Simon SinekInfographic published by Neil
Beyersdorf
393. “Because the work we’re
doing now is better than
the work we were doing
six months ago. And the
work we’ll be doing six
months from now will be
better than the work
we’re doing today.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
394. “The goal of business
should not be to do
business with anyone
who simply wants what
you have. It should be
to focus on the people
who believe what you
believe.”
- Simon SinekInfographic published by Neil
Beyersdorf
395. “Companies that fail to
communicate a sense of
WHY force us to make
decisions with only
empirical evidence. This
is why those decisions
take more time, feel
difficult or leave us
uncertain.”
- Simon SinekInfographic published by Neil
Beyersdorf
397. “Great leaders are those
who trust their gut. They
are those who
understand the art
before the science. They
win hearts before minds.
They are the ones who
start with WHY.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
398. “There are only
two ways to
influence human
behavior: you can
manipulate it or
you can inspire it.”
- Simon SinekInfographic published by Neil
Beyersdorf
399. “When faced with a
result that doesn’t
go according to
plan, a series of
perfectly effective
short-term tactics.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
400. “We say WHAT we
do, we sometimes
say HOW we do it,
but we rarely say
WHY we do WHAT
we do.”
- Simon SinekInfographic published by Neil
Beyersdorf
401. “This is important
because our behavior is
affected by our
assumptions or our
perceived truths. We
make decisions based
on what we think we
know.”
- Simon SinekInfographic published by Neil
Beyersdorf
402. “There are many
ways to motivate
people to do things,
but loyalty comes
from the ability to
inspire people.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
403. “Our need to
belong is not
rational, but it is a
constant that exists
across all people in
all cultures.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
404. “Great leaders and
great organizations are
good at seeing what
most of us can’t see.
They are good at giving
us things we would
never think of asking
for.”
- Simon SinekInfographic published by Neil
Beyersdorf
405. “You have to
be careful
what you
think you
know.”
- Simon SinekInfographic published by Neil
Beyersdorf
406. “Finding WHY
is a process of
discovery, not
invention.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
407. “You don’t hire
for skills, you
hire for attitude.
You can always
teach skills.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
408. “Every day, the
competition is
doing something
new, something
better.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
409. “Those who truly
lead are able to
create a following of
people who act not
because they were
swayed, but because
they were inspired.”
- Simon SinekInfographic published by Neil
Beyersdorf
410. “Only when the WHY
is clear and when
people believe what
you believe can a
true loyal
relationship
develop.”
- Simon SinekInfographic published by Neil
Beyersdorf
411. “There are many ways to
motivate people to do
things, but loyalty comes
from the ability to inspire
people. Only when the
WHY is clear and when
people believe what you
believe can a true loyal
relationship develop.”
- Simon SinekInfographic published by Neil
Beyersdorf
412. “There are leaders
and there are those
who lead. Leaders
hold a position of
power or influence.
Those who lead
inspire us.”
- Simon SinekInfographic published by Neil
Beyersdorf
413. “Those who lead are
able to do so because
those who follow
trust that the
decisions made at the
top have the best
interest of the group
at heart.”
- Simon SinekInfographic published by Neil
Beyersdorf
414. “It’s not Bill Gates’s
passion for computers
that inspires us, it’s
his undying optimism
that even the most
complicated problems
can be solved.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
415. “Those who lead are able to
do so because those who
follow trust that the
decisions made at the top
have the best interest of the
group at heart. In turn,
those who trust work hard
because they feel like they
are working for something
bigger than themselves.”
- Simon SinekInfographic published by Neil
Beyersdorf
416. “However, if we’re starting
with the wrong questions,
if we don’t understand the
cause, then even the right
answers will always steer
us wrong . . . eventually.
The truth, you see, is
always revealed . . .
eventually.”
- Simon SinekInfographic published by Neil
Beyersdorf
417. “Many companies
have star employees
and star salesmen
and so on, but few
have a culture that
produces great
people as a rule and
not an exception.”
- Simon SinekInfographic published by Neil
Beyersdorf
418. “Leadership is
the ability to rally
people not for a
single event, but
for years.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
419. “Regardless of
WHAT we do in our
lives, our WHY—
our driving
purpose, cause or
belief—never
changes.”
- Simon SinekInfographic published by Neil
Beyersdorf
420. “Henry Ford
summed it up best.
“If I had asked
people what they
wanted,” he said,
“they would have
said a faster horse.””
- Simon SinekInfographic published by Neil
Beyersdorf
421. “Great leaders, in contrast, are
able to inspire people to act.
Those who are able to inspire
give people a sense of purpose
or belonging that has little to do
with any external incentive or
benefit to be gained. Those who
truly lead are able to create a
following of people who act not
because they were swayed, but
because they were inspired.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
422. “This relationship starts to clarify
the difference between a vision
statement and a mission statement
in an organization. The vision is the
public statement of the founder’s
intent, WHY the company exists. It
is literally the vision of a future that
does not yet exist. The mission
statement is a description of the
route, the guiding principles—HOW
the company intends to create that
future.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
423. “We are drawn to leaders
and organizations that are
good at communicating
what they believe. Their
ability to make us feel like
we belong, to make us feel
special, safe and not alone
is part of what gives them
the ability to inspire us.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
424. “Cultures are groups of
people who come together
around a common set of
values and beliefs. When we
share values and beliefs
with others, we form trust.
Trust of others allows us to
rely on others to help
protect our children and
ensure our personal
survival.” - Simon SinekInfographic published by Neil
Beyersdorf
425. “All organizations start with
WHY, but only the great ones
keep their WHY clear year after
year. Those who forget WHY
they were founded show up to
the race every day to outdo
someone else instead of to
outdo themselves. The pursuit,
for those who lose sight of WHY
they are running the race, is for
the medal or to beat someone
else.” - Simon Sinek
Infographic published by Neil
Beyersdorf
426. “Charisma has nothing to do
with energy; it comes from a
clarity of WHY. It comes from
absolute conviction in an ideal
bigger than oneself. Energy, in
contrast, comes from a good
night’s sleep or lots of caffeine.
Energy can excite. But only
charisma can inspire. Charisma
commands loyalty. Energy does
not.”
- Simon SinekInfographic published by Neil
Beyersdorf
427. “The farther right you go on the curve,
the more you will encounter the clients
and customers who may need what you
have, but don't necessarily believe what
you believe. As clients, they are the ones
for whom, no matter how hard you
work, it's never enough. Everything
usually boils down to price with them.
They are rarely loyal. They rarely give
referrals and sometimes you may even
wonder out loud why you still do
business with them. "They just don't get
it," our gut tells us. The importance of
identifying this group is so that you can
avoid doing business with them.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
428. “If the leader of the
organization can’t clearly
articulate WHY the
organization exists in
terms beyond its
products or services, then
how does he expect the
employees to know WHY
to come to work?”
- Simon SinekInfographic published by Neil
Beyersdorf
429. “Average companies
give their people
something to work on.
In contrast, the most
innovative
organizations give their
people something to
work toward.”
- Simon SinekInfographic published by Neil
Beyersdorf
430. “Leadership
requires two things:
a vision of the
world that does not
yet exist and the
ability to
communicate it.”
- Simon SinekInfographic published by Neil
Beyersdorf
431. “The lack of a clear set of
values and beliefs, along
with the weak culture that
resulted, created the
conditions for an every-
man-for-himself
environment, the long-term
impact of which could yield
little else than disaster. This
is caveman stuff.”
- Simon SinekInfographic published by Neil
Beyersdorf
432. “The role of a leader is
not to come up with
all the great ideas. The
role of a leader is to
create an environment
in which great ideas
can happen.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
433. “If they had started
their sales pitch with
WHY the product
existed in the first
place, the product itself
would have become
the proof of the higher
cause—proof of WHY.”
- Simon SinekInfographic published by Neil
Beyersdorf
434. Ken Stewart’s
Four Tenets of Productivity
1) No More, No Less: Take the appropriate amount
of time
2) Devil is in the Details - Observe the necessary
details and omit what’s not
3) Pace and Purpose: Do not allow the pace to
overshadow the purpose
4) Urgent or Important: Guard against others’ false
urgencywww.linkedin.com/in/neilbeyersdorf
435. “When everything
seems to be going
against you, remember
that the airplane takes
off against the wind,
not with it. ”
- Henry Ford
Infographic published by Neil
Beyersdorf
436. “The individual has been
crushed by our style of
management today.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
437. “Alone we can
do so little,
together we can
do so much.”
- Helen Keller
Infographic published by Neil
Beyersdorf
438. “The strength of the
team is each
individual member.
The strength of each
member is the team.”
- Phil Jackson
Infographic published by Neil
Beyersdorf
439. “The quality of a person's
life is in direct proportion
to their commitment to
excellence, regardless of
their chosen field
of endeavor.“
- Vince Lombardi
www.linkedin.com/in/neilbeyersdorf
440. “Silence - not dissent
- is the one answer
that leaders should
refuse to accept.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
441. “Teamwork is the secret
that make common people
achieve uncommon result.”
- Ifeanyi Enoch Onuoha
Infographic published by Neil
Beyersdorf
442. “Talent wins games,
but teamwork and
intelligence wins
championships.”
- Michael Jordan
Infographic published by Neil
Beyersdorf
443. “The problem is that
most courses teach
what is wrong.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
444. “Individually, we are one drop.
Together, we are an ocean.”
- Emma
Infographic published by Neil
Beyersdorf
446. “Every company,
organization or group
with the ability to inspire
starts with a person or
small group of people
who were inspired to do
something bigger than
themselves.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
447. “If two men on the
same job agree all the
time, then one is
useless. If they
disagree all the time,
both are useless.”
- Darryl F. Zanuck
Infographic published by Neil
Beyersdorf
448. “When people don't
unload their opinions
and feel like they've been
listened to, they won't
really get on board.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
449. “It’s not just WHAT or
HOW you do things
that matters; what
matters more is that
WHAT and HOW you do
things is consistent
with your WHY.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
451. “3% of the problems have
figures, 97% of the
problems do not.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
452. “Making a wrong
decision is
understandable.
Refusing to search
continually for
learning is not.”
– Philip Crosby
Infographic published by Neil
Beyersdorf
453. “Leaders confuse the mere
transfer of information to
an audience with the
audience’s ability to
understand, internalize,
and embrace the message
that is being
communicated.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
454. “You cannot teach a
man anything, you
can only help him
find it within
himself.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
455. “The entrepreneur
always searches for
change, repsonds to
it, and exploits it as
an opportunity.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
456. “It is far better to do
the right thing wrong
than to do the wrong
thing right.”
- Dr. Russell Ackoff
Infographic published by Neil
Beyersdorf
457. “Management’s job is to
improve the system.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
458. "Give a man a fish and you feed him for a day;
teach a man to fish and you feed him for a lifetime.“
- Lao Tzu
Infographic published by Neil
Beyersdorf