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A Collection of Quotes in
Leadership and Management of
Business Excellence,
Quality, and Change
published by
Neil T. Beyersdorf
December, 2015
(Please distributed with acknowledgement)
“An organization’s journey to
excellence begins once it
ceases to sacrifice quality for
speed.”
- Neil Beyersdorf
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
Closed Loop
Business Excellence Management
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
Customer
Feedback
Current
Production
New
Product/Service
Development
The Stages of
Business Transformation
Business
Improvement
Business
Management
Continuous
Improvement
Business
Excellence
Stage 1 - BI
Stage 2 - BM
Stage 3 - CI
Stage 4 - BE
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
The Balance of Business Excellence
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
Hierarchies Networks
Command Adapt
Control Empower
Plan Experiment
Privacy Transparency
Profit Purpose
Bloom's Taxonomy Revisited
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
“People don’t buy
“what” you do,
they buy “why”
you do it.”
- Simon Sinek
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf
“All anyone asks for is a
chance to work with
pride.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Most everything I’ve
done I’ve copied
from someone else.”
- Sam Walton
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Change before
you have to.”
- Jack Welch
“Leadership is the
capacity to translate
vision into reality.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“94% of problems in
business are systems
driven and only 6% are
people driven.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“To improve is to change;
to be perfect is to change
often.”
– Winston Churchill
Infographic published by Neil
Beyersdorf
“The best way to
develop your people is
to constantly get them
out of their comfort
zone.”
- Carlos Brito
“All experience is
subjective.”
– Gregory Bateson
Infographic published by Neil
Beyersdorf
“All anyone asks for is a
chance to work with
pride.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“I fear the day when
the technology
overlaps with our
humanity. The world
will only have a
generation of idiots.”
"If your actions
inspire others to
dream more, learn
more, do more and
become more, you
are a leader." -
John Quincy Adams
Infographic published by Neil
Beyersdorf
“Successful and healthy networking, also known as the
activity of cultivating relationships, is the practice of
staying in touch with others when you don’t need
something from them.” – Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“Do what you can,
with what you have,
where you are.”
- Theodore Roosevelt
Infographic published by Neil
Beyersdorf
“When we cooperate,
everybody wins.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Humanity is acquiring
all the right technology
for all the wrong
reasons.”
- R. Buckminster Fuller
Infographic published by Neil
Beyersdorf
“Find your passion,
learn how to add value
to it and commit to a
lifetime of learning.”
- Ray Kurzweil
Infographic published by Neil
Beyersdorf
“Quality is more
important than
quantity. One home
run is much better
than two doubles.”
- Steve Jobs
Infographic published by Neil
Beyersdorf
“I believe the best answers
exist inside of companies;
the consultant’s role is to a)
help people find their own
answers as those will be the
best answers and b) provide
science-based approaches
proven to influence change.”
- Lois Kelly
Infographic published by Neil
Beyersdorf
The Golden Circle
What
Every organization on the planet
knows WHAT they do. These are
products they sell or the services
they offer.
How
Some organizations
know HOW they do it. These
are the things that make
them special or set them
apart from their competition.
Why
Very few organizations know WHY
they do what they do. WHY is not
about making money. That’s a result.
It’s a purpose, cause or belief. It’s the
very reason your organization exists.
Simon Sinek discusses
the principal behind
every successful person
and business. A simple
but powerful model for
how leaders inspire
action, starting with a
"Golden Circle" and the
question "Why? “
"First why and then
trust."
- Simon Sinek
“The main difference
between service and
manufacturing is the
service department
doesn’t know that they
have a product.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“I fear the day when
the technology
overlaps with our
humanity. The world
will only have a
generation of idiots.”
“Quality in a product or service is not what the
supplier puts in. It is what the customer gets out and
is willing to pay for. A product is not quality because it
is hard to make and costs a lot of
Infographic published by Neil
Beyersdorf
money, as manufacturers typically
believe. This is incompetence.
Customers pay only for what is of
use to them and gives them value.
Nothing else constitutes quality.”
– Dr. Peter F. Drucker
“Customers don't
measure you on how
hard you tried. They
measure you on what
you deliver.“
- Steve Jobs
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“If we continue to
develop our technology
without wisdom or
prudence, our servant
may prove to be our
executioner.”
– Omar Bradley
“Number is
different from
quantity.”
– Gregory Bateson
Infographic published by Neil
Beyersdorf
“We should work on our
process, not the outcome
of our processes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“We are stuck
with technology
when what we
really want is just
stuff that works.”
– Douglas Adams
Infographic published by Neil
Beyersdorf
“All of the biggest
technological inventions
created by man – the
airplane, the automobile,
the computer – says little
about his intelligence,
but speaks volumes
about his laziness.”
– Mark Kennedy
“Knowledge is the key.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“When there is trust,
conflict becomes
nothing but the pursuit
of truth, an attempt to
find the best possible
answer.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Seeing is believing, doing is
knowing.“ - Neil Beyersdorf
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Humanity is
acquiring all the right
technology for all the
wrong reasons.”
- R. Buckminster Fuller
“You can not achieve an
aim unless you have a
method.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Technology made
large populations
possible; large
populations now
make technology
indispensable.”
– Joseph Krutch
Infographic published by Neil
Beyersdorf
“It has become
appallingly obvious
that our technology
has exceeded our
humanity.”
Infographic published by Neil
Beyersdorf
“Just because
something doesn’t
do what you
planned it to do
doesn’t mean it’s
useless.”
– Thomas Edison
“We should be guided by
theory, not by numbers.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Authority should be vested in
the people doing the work to
improve their own processes to
teach them how to measure
them and to understand them.
They should not have to ask for
permission to improve their
processes.”
– Steve Jobs
Infographic published by Neil
Beyersdorf
“Computers are
useless. They
can only give
you answers.”
– Pablo Picasso
Infographic published by Neil
Beyersdorf
“The real danger is
not that computers
will begin to think
like men, but that
men will begin to
think like computers.”
– Sydney Harris
“Experiential team
exercises can be valuable
tools for enhancing
teamwork as long as they
are layered upon more
fundamental and relevant
processes.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“A rational prediction has
an explanation based on
theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“One machine can do
the work of fifty
ordinary men. No
machine can do the
work of one
extraordinary man.”
– Elbert Hubbard
Infographic published by Neil
Beyersdorf
“Just because
something doesn’t
do what you
planned it to do
doesn’t mean it’s
useless.”
– Thomas Edison
“A leader knows who is
outside of the system and
needs special help.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Failing organizations are
usually over-managed and
under-led.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Uncommunicated change breeds chaos.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“A leader must have
knowledge. A leader must
be able to teach.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“If you are working on
something exciting that
you really care about,
you don't have to be
pushed. The vision
pulls you.”
- Steve Jobs
Infographic published by Neil
Beyersdorf - Star Wars - The Clone Wars: Destroy Malevolence
Infographic published by Neil
Beyersdorf
“If you want to
achieve excellence,
you can get there
today. As of this
second, quit doing
less-than-excellent
work.
– Thomas J. Watson
Infographic published by Neil
Beyersdorf
“When we are no
longer able to
change a situation,
we are challenged
to change
ourselves.”
– Viktor E. Frankl
Infographic published by Neil
Beyersdorf
“Quality is never an
accident; it is always the
result of high intention,
sincere effort, intelligent
direction and skillful
execution; it represents
the wise choice of many
alternatives.”
– William A. Foster
“A goal without a method
is nonsense.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Processes can be
controlled, people
cannot.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“Leadership is the wise
use of power. Power is
the capacity to translate
intention into reality and
sustain it.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Successful and healthy networking, also known as
the activity of cultivating relationships, is the
practice of staying in touch with others when you
don’t need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Change starts
when someone
sees the next step.
- William Drayton
Infographic published by Neil
Beyersdorf
“Embarrass and shackle
the progress of
improvements of
tomorrow by recording
and registering as law the
prejudices and errors of
today.”
– Isambard Brunel
Infographic published by Neil
Beyersdorf
“Everything around you that
you call life was made up by
people that were no smarter
than you. And you can change
it, you can influence it, you can
build your own things that
other people can use. Once
you learn that, you will never
be the same again”
- Steve Jobs
“Trust is just one of five
behaviors that cohesive
teams must establish to
build a healthy
organization.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Without questions, there
is no learning.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Change is the
only constant
in life.”
- Heraclitus
Infographic published by Neil
Beyersdorf
“Effective leaders have
a broad repertoire of
skills and behaviors and
use them flexibly
depending on the
situation.”
– Lesley Hunter Infographic published by Neil
Beyersdorf
“Measurement is the first
step that leads to control and
eventually to improvement.
If you can’t measure
something, you can’t
understand it. If you can’t
understand it, you can’t
control it. If you can’t control
it, you can’t improve it.”
― H. James Harrington
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“I feel like in a world
where we all try to figure
out our place and our
purpose here, your
passions are one of your
most obvious guides.”
- Nick Woodman
Infographic published by Neil
Beyersdorf
“Innovation comes from
people who take joy in
their work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The best way to
predict the future is
to create it.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Managers do things
right. Leaders do the
right thing.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Take time for all
things: great haste
makes great waste.”
- Benjamin Franklin
Infographic published by Neil
Beyersdorf
“Competition should not
be for a share of the
market–but to expand
the market.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The purpose of a
business is to create a
customer.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
"Learning by doing
is the only way I
know how to
learn.“
- Tony Fadell
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Progress comes
from the
intelligent use of
experience.”
– Elbert Hubbard
Infographic published by Neil
Beyersdorf
“We must understand
variation.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Winning takes
talent. To repeat
takes character.”
– John Wooden
Infographic published by Neil
Beyersdorf
“Alignment is the necessary condition before
empowering individuals with empower the
whole team. Empowering the
individual when there is
relatively low level of alignment
worsens the chaos and
makes managing the team
more difficult.”
– Peter Senge Infographic published by Neil
Beyersdorf
“All improvement
happens project by
project and in no
other way.”
— Dr. Joseph Juran
Infographic published by Neil
Beyersdorf
John R. Wooden
“Success is peace of mind, which is
a direct result of self-satisfaction
in knowing you made the
effort to do your best to
become the best that
you are capable of
becoming.” -
Infographic published by Neil
Beyersdorf
“Success is peace of mind,
which is a direct result
of self-satisfaction in
the effort to do your
best to become the
knowing you made
best that you are
capable of
becoming.”
– John R. Wooden
Infographic published by Neil
Beyersdorf
“We have to bring back the
individual. Management has
smothered the individual.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“A rigid, one-size-
fits-all approach
usually ends up
fitting no one.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“In the race for
quality, there is
no finish line.”
– David Kearns
Infographic published by Neil
Beyersdorf
“Everyone thinks
of changing the
world, but no one
thinks of changing
himself.”
- Leo Tolstoy
Infographic published by Neil
Beyersdorf
“We must satisfy our
customers.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“An organization’s ability
to learn, and translate
that learning into action
rapidly, is the ultimate
competitive advantage.”
- Jack Welch
Infographic published by Neil
Beyersdorf
“No action, activity,
or process is more
central to a healthy
organization than the
meeting.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
"The role of a creative
leader is not to have all
the ideas; it's to create a
culture where everyone
can have ideas and feel
that they're valued.“
- Ken Robinson
Infographic published by Neil
Beyersdorf
“Divide responsibility and
nobody is responsible.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Whatever products
and services you
supply to your
customers, the main
purpose of your
business is to train and
develop your people.”
– Dr. Peter F. DruckerInfographic published by Neil
Beyersdorf
“If you destroy the people of a company, you
do not have much left.” - W. Edwards Deming
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
“Who succeeds in forming and leading
a Great Group? He or she is almost
always a pragmatic dreamer. They are
people who get things done, but they
are people with immortal longings.
Often, they are scientifically minded
people with poetry in their souls.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“A system is more than the sum
of its parts; it is an indivisible
whole. It loses its essential
properties when it is taken
apart. The elements of a
system may themselves be
systems, and every system may
be part of a larger system.”
- Dr. Russell AckoffInfographic published by Neil
Beyersdorf
"One need not be eminent in any
part of profound knowledge in order
to understand it and to apply it. The
various segments of the system of
profound knowledge cannot be
separated. They interact with each
other. For example knowledge about
psychology is incomplete without
knowledge of variation."
- W. Edwards Deming
Deming’s System
of Profound
Knowledge
Infographic published by Neil
Beyersdorf
“If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“If you are not keeping
score, you are only
practicing.”
- Tom J. Malone
Infographic published by Neil
Beyersdorf
“Once we
accept our
limits, we go
beyond them.”
Infographic published by Neil
Beyersdorf
“When a worker has
reached a stable state,
further training will not
help him.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Persistence is the twin
sister of Excellence, one is
a matter of Quality the
other is a matter of Time.”
– Habeeb Akande
Infographic published by Neil
Beyersdorf
“Management is
doing things right;
leadership is doing
the right things.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Change the rule and you
will get a new number.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“We are what we
repeatedly do.
Excellence, then, is not
an act but a habit.”
- Aristotle
Infographic published by Neil
Beyersdorf
“The pursuit of Excellence is
gratifying and healthy. The
pursuit of Perfection is
frustrating, neurotic, and a
terrible waste of time!”
– Edwin Bliss
Infographic published by Neil
Beyersdorf
“Everyone thinks
of changing the
world, but no one
thinks of changing
himself.”
- Leo Tolstoy
Infographic published by Neil
Beyersdorf
“We know what we told
him, but we don’t know
what he heard.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Most organizations
exploit only a fraction of
the knowledge,
experience, and
intellectual capital that
is available to them.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
T E A M  
TOGETHER EVERYONE ACHIEVES MORE
Infographic published by Neil
Beyersdorf
“A good sketch is better
than a long speech.”
- Napoléon Bonaparte
Infographic published by Neil
Beyersdorf
TOGETHER EVERYONE ACHIEVES MORE
Infographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf/
"Be a yardstick of Quality. Some people aren't use
to an environment where Excellence is expected.“
- Steve Jobs
Infographic published by Neil
Beyersdorf
“You can not plan to make
a discovery. You do not
plan innovation.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Trust is just one of five
behaviors that
cohesive teams must
establish to build a
healthy organization.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Purpose and self-disciple is the what sets
the difference between having a job and
having a career.” – Neil Beyersdorf
“People who work
together will win,
whether it be against
complex football
defenses, or the
problems of modern
society.“
- Vince LombardiInfographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
”Progress is impossible
without change, and
those who cannot
change their minds
cannot change
anything.”
- George Bernard Shaw
“Get all the
education you
can, but then, by
God, do
something. Don't
just stand there,
make it happen.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
“The price of
excellence is discipline.
The cost of mediocrity
is disappointment.” -
William Arthur Ward
Infographic published by Neil
Beyersdorf
“The manager
accepts the status
quo; the leader
challenges it.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Quality is the difference between doing it
right and doing it right now.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“The productivity of
work is not the
responsibility of the
worker but of the
manager.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“People need to know how
their job contributes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
”The reasonable man
adapts himself to the
world. The unreasonable
man tries to adapt the
world to himself.
Therefore all progress
depends on the
unreasonable man.”
- George Bernard Shaw
Infographic published by Neil
Beyersdorf
Positional – formal authority based upon relative position and
delegated duties. This is the most recognizable and easily definable
type of power.
Referent – the ability to attract others and build loyalty through
charisma and interpersonal skills.
Expert – derived from the expertise of the person and the
organization’s need for this expertise.
Information – stems from being well-informed and up-to-date on the
latest research, news, gossip, etc.
Reward – the ability to give a reward (time off, gifts, promotions,
increased pay or responsibilities, etc.). It can be effective if used
sparingly.
Coercive – the use of threats, punishments, or withholding rewards.
This is the least effective form of power; it works in the short-term but
builds no longstanding loyalty or commitment.
John French and
Bertram Raven’s classic
social power theory,
we have six bases of
power with which to
influence those around
us.
Infographic published by Neil
Beyersdorf
“Chaos is balance and perfection.”
- Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“Any fool can
know. The point is
to understand.”
Infographic published by Neil
Beyersdorf
“Remember teamwork
begins by building trust.
And the only way to do
that is to overcome our
need for
invulnerability.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Business and human
endeavors are systems… we
tend to focus on snapshots
of isolated parts of the
system. And wonder why
our deepest problems
never get solved.”
- Peter Senge
Infographic published by Neil
Beyersdorf
“Business, that’s
easily defined – it’s
other people’s
money.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“There is no knowledge
without theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“To fear change is to
fear being
challenged. To fear
being challenged is to
fear growth and new
possibilities.”
– Ty HowardInfographic published by Neil
Beyersdorf
“Tell me and I forget.
Teach me and I
remember. Involve
me and I learn.”
- Benjamin Franklin
Infographic published by Neil
Beyersdorf
“Leaders are people who
believe so passionately
that they can seduce other
people into sharing their
dream.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Purpose and passion is the difference
between having a job and having a career.”
– Neil Beyersdorf Infographic published by Neil
Beyersdorf
“Successful and healthy networking,
also known as the activity of cultivating
relationships, is the practice of staying
in touch with others when you don’t
need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“We are here to learn, to
make a difference and to
have fun.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Remember teamwork
begins by building
trust. And the only way
to do that is to
overcome our need for
invulnerability.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“A leader’s first priority is
to create an environment
where others can do these
things and that cannot
happen if they are not
having effective meetings.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
"If you can not
measure it, you can
not improve it.“
- Lord Kelvin
Infographic published by Neil
Beyersdorf
“Any manager can do well
in an expanding market.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
"You are a function of what the whole universe is
doing in the same way that a wave is a function of
what the whole ocean is doing." - Alan Watts
Infographic published by Neil
Beyersdorf
linkedin.com/in/neilbeyersdorf
“The single greatest
advantage any
company can achieve is
organizational health.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“In looking for people
to hire, you look for
three qualities:
integrity, intelligence,
and energy. And if they
don't have the first, the
other two will kill you.”
- Warren Buffett
Infographic published by Neil
Beyersdorf
"In the past the man has
been first; in the future the
system must be first... The
first object of any good
system must be that of
developing first class men.”
- Frederick Winslow Taylor
Infographic published by Neil
Beyersdorf
“Forces of Destruction:
grades in school, merit
system, incentive pay,
business plans, quotas.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The discipline of
writing something
down is the first step
toward making it
happen.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
“Most of a
leadership team’s
objectives should
be collective ones.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“If you don’t
have a
competitive
advantage,
don’t compete.”
- Jack Welch
Infographic published by Neil
Beyersdorf
“If we are to achieve
results never before
accomplished, we
must expect to
employ methods
never before
attempted.”
- Francis BaconInfographic published by Neil
Beyersdorf
“Last frontier of
competitive advantage
will be the
transformation of
unhealthy organizations
into healthy ones.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“I am not reporting things
about people. I am
reporting things about
practices.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Uncommunicated change breeds chaos.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“Quality means
doing it right
when no one is
looking.”
- Henry Ford
Infographic published by Neil
Beyersdorf
TOGETHER EVERYONE ACHIEVES MORE
Infographic published by Neil
Beyersdorf
“You never change things by
fighting the existing reality.
To change something, build a
new model that makes the
existing model obsolete.”
- Buckminster Fuller
Infographic published by Neil
Beyersdorf
“Does experience help?
No! Not if we are doing
the wrong things.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Excellence is
doing a common
thing in an
uncommon way.”
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“We keep inventing jobs because of this false idea
that everybody has to be employed at some kind of
drudgery because, according to Malthusian
Darwinian theory he must justify his right to exist.
So we have inspectors of inspectors and people
making instruments for inspectors to
inspect inspectors. The true business of
people should be to go back to school
and think about whatever it was they
were thinking about before somebody
came along and told them they had to
earn a living.”
- Buckminster Fuller
“A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
“It only takes a little
innovation.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Hiring without clear
and strict criteria for
cultural fit greatly
hampers the
potential for success
of any organization.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“Everyone is a customer
for somebody, or a
supplier to somebody.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
"In the past the man has
been first; in the future
the system must be
first... The first object of
any good system must be
that of developing first
class men.”
- Frederick W. TaylorInfographic published by Neil Beyersdorf
linkedin.com/in/neilbeyersdorf/
It is all perspective!Infographic published by Neil
Beyersdorf
“For values or
guiding principles
to be truly
effective, they
have to be verbs.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“The secret of success is consistency
of purpose.” - Benjamin Disraeli
Infographic published by Neil
Beyersdorf
”Change, start
slowly because
direction is more
important than
speed.”
- Paulo CoelhoInfographic published by Neil
Beyersdorf
“Leaders must encourage
their organizations to
dance to forms of music
yet to be heard.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“If you destroy the people
of a company, you do not
have much left.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
Transformation - an extreme, radical change that
orients an organized body in a new direction and takes
it to an entirely different
function.
Change – a measureable, physical
difference.
“It is far more natural,
and common, for
leaders to avoid
holding people
accountable.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“If you can’t describe what you are
doing as a process, you don’t know
what you are doing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“A manager of people
knows that in this stable
state it is distracting to
tell the worker about a
mistake.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Measure what can
be measured, and
make measurable
what cannot be
measured.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
“The moment a project
is behind deadline, quality
assurance tends to go out the
window.” - Alan Cox
Infographic published by Neil
Beyersdorf
“Customer
satisfaction starts
with employee
satisfaction.”
- Charlie Crockett
Infographic published by Neil
Beyersdorf
“To begin with the end in
mind means to start with a
clear understanding of your
destination. It means to
know where you are going
so that you better
understand where you are
now so that the steps you
take are always in the right
direction.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
“The quality of decision
is like the well-timed
swoop of a falcon which
enables it to strike and
destroy its victim.”
- Sun TzuInfographic published by Neil
Beyersdorf
W. Edwards Deming’s Five Diseases of Management
1. Lack of constancy of purpose
• No Planning for future with respect to quality and productivity
• Lack of long term definition and goals for quality and productivity
2. Emphasis on short-term profits
• Worship of quarterly dividend
• Sacrificing long term growth of company
3. Evaluation by performance, merit rating,
or annual review of performance
• Arbitrary and unjust system
• Demoralizing employees
4. Mobility of management
• No roots in the company
• No knowledge of the company
• No understanding of its problems
5. Running a company on visible figures only
• No use of figures that are unknown or
unknowable
• Encouraged by business school.
Infographic brought to you by Neil
Beyersdorf
“Trust is knowing that
when a team
member does push
you, they're doing it
because they care
about the team.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“Intellectuals
solve problems;
geniuses prevent
them.”
Infographic published by Neil
Beyersdorf
“Money is a poor
indicator of
success.”
- Richard Branson
Infographic published by Neil
Beyersdorf
“Confusing common
causes with special
causes will only make
things worse.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“If people don’t weigh
in, they can’t buy in.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“There is nothing so
useless as doing
efficiently that
which should not be
done at all.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“You can have
brilliant ideas, but if
you can't get them
across, your ideas
won't get you
anywhere.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
“Meeting specifications is
not enough.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
COMMUNICATION - “(from Latin commūnicāre,
meaning "to share") is a process of transferring
information from one entity to another.” - Wikepedia
Sender
(Supplier)
Receiver
(Customer)
Infographic published by Neil
Beyersdorf
“A Process Map is
like a joke. If you
have to explain it,
it’s probably not
that good.”
- Unknown
“If you don’t have
the time to do it
right, when will you
have time to do it
over?”
– John R. Wooden
Infographic published by Neil
Beyersdorf
“The key to successful leadership is a
balance between influence and
inspiration.” – Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“Teamwork is not a
virtue. It is a choice
and a strategic
one.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
CHANGE ∩ VALUES = PRIORITIES
“Priorities are set to sustain values based on change.”
– Neil BeyersdorfInfographic brought to you by Neil
Beyersdorf
THINGS THAT
ARE CHANGING
(CHANGE)
THINGS THAT
ARE VALUED
(VALUES)
THINGS THAT
NEED ATTENTION
(PRIORITIES)
“The process is not just
the sum of its parts.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
Patrick Lencion’s Five Team Dysfunctions
“Trust is knowing that
when a team member
does push you, they
are doing it because
They care about
the team.”
- Patrick Lencioni “Remember
teamwork begins
by building trust.
And the only way to do
that is to overcome our
need for invulnerability.”
- Patrick Lencioni
Dysfunction of the Team
Absence of Trust
Fear of Conflict
Lack of
Commitment
Avoidance of
Accountability
Inattention
to Results
Role of the Leader
Go
First
Mine for
Conflict
Force Clarity
and Closure
Confront Difficult
Issues
Force on Collective
Outcomes
“If we want to make
small changes, we can
work on changing our
behavior but if we want
to make significant,
quantum changes, we
need to work on our
basic paradigms*.”
- Stephen Covey
*Paradigms - distinct concepts or thought patterns.
Infographic published by Neil
Beyersdorf
Levels of Communication
T
R
U
S
T
Respectful
Compromise
Synergistic
Win/Win
Defensive
Win/Lose
C O O P E R AT I O NInfographic published by Neil
Beyersdorf
“Anyone who
has never made
a mistake has
never tried
anything new.”
Infographic published by Neil
Beyersdorf
“Quality is an on-going process of building
and sustaining relationships by assessing,
anticipating and fulfilling stated and/or
implied needs.”
- Richard E. Winder
“Quality is everyone’s
responsibility.”
– W. Edwards Deming
“If someone can make a
contribution to the
company he feels
important.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Firing someone is not
necessarily a sign of
accountability, but is
often the last act of
cowardice.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“The speed of
the boss is the
speed of the
team.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
“The most
important thing in
communication is
hearing what isn’t
said.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
"The leaders who make the biggest
difference in today's organizations
are those who, regardless of job or
level, figure out how to manage
people through the period of
change itself.“
- Douglas SmithInfographic published by Neil
Beyersdorf
“Managing a company by means of the monthly
report is like trying to drive a car by watching
the yellow line in the rear-view mirror.”
- Myron Tribus Infographic published by Neil
Beyersdorf
“Plants don’t close from
poor workmanship, but
from poor management.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Good business leaders
create a vision, articulate
the vision, passionately
own the vision, and
relentlessly drive it to
completion.”
- Jack Welch
Infographic published by Neil
Beyersdorf
“Too many companies believe people
are interchangeable. Truly gifted
people never are. They have unique
talents. Such people cannot be forced
into roles they are not suited for, nor
should they be. Effective leaders allow
great people to do the work they were
born to do.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Everybody's got an opinion.
Leaders are paid to make a
decision. The difference
between offering an opinion
and making a decision is the
difference between working
for the leader and being the
leader.”
- Bill Walsh Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“If you can hire people
whose passion intersects
with the job, they won’t
require any supervision at
all. They will manage
themselves better than
anyone could have ever
manage them. Their fire
comes from within, not
from without.”
- Stephen Covey
“A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
“When the
product is right,
you don't have to
be a great
marketer.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
“A rule should suit the
purpose.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The key is not to
prioritize what’s
on your
schedule, but to
schedule your
priorities.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
“Try not to
become a man of
success. Rather
become a man of
value.”
Infographic published by Neil
Beyersdorf
“Rational behavior requires
theory. Reactive behavior
requires only reflex action.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“People will forget what you say;
they'll forget what you do, but
they'll never forget how you made
them feel.” - Carl Buechner
www.linkedin.com/in/neilbeyersdorf
“Teamwork begins by
building trust. And the
only way to do that is
to overcome our need
for invulnerability.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Leaders must encourage
their organizations to
dance to forms of music
yet to be heard.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“A leader is one who knows the way,
goes the way, and shows the way.”
– John Maxwell
Infographic published by Neil
Beyersdorf
“Make each person in your
employ very aware that his
or her well-being has a high
priority with the
organization and that the
well-being of the
organization must be his or
her highest professional
priority.” - Bill WalshInfographic published by Neil
Beyersdorf
“A leader is one who knows the way, goes the way,
and shows the way.” – John Maxwell
PERSONHOOD – Level of Respect: People follow because of who you are and what you represent, your values.
This step is reserved for leaders who have spent years growing people and organizations.
PEOPLE DEVELOPMENT – Level of Reproduction: People follow because of what you have done for them.
This is where long-range growth occurs. Your commitment to developing leaders with ensure ongoing growth to
organizations and people.
PRODUCTION – Level of Results: People follow because of what you have done for and for your accomplishments.
This is where success is sensed by most people. They like you and what you are doing. Problems are fixed with very
little effort because of momentum.
PERMISSION – Level of Relationships: People follow because they want to, they trust you.
People with follow you beyond your state authority, this allows work to be fun.
POSITION – Level of Rights: People follow because they have to, you are the boss.
Your influence with not extend beyond the lines of your job description. The longer you stay the higher the turnover and
lower the morale.
Five Levels of Leadership
Infographic published by Neil
Beyersdorf
“The emphasis should be
on why we do a job.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Outstanding leaders go
out of their way to
boost the self-esteem of
their personnel. If
people believe in
themselves, it's amazing
what they can
accomplish.”
- Sam WaltonInfographic published by Neil
Beyersdorf
The four most important words in any
organization:
“What do you think?
Dave Wheeler
“I have no special
talents. I am only
passionately
curious.”
Infographic published by Neil
Beyersdorf
Tools
Techniques
Processes
Methods
Procedures
Behaviors
Mindsets
Vision
Values
Assumptions
Culture
Uncommon Laws
Habits
Unwritten Rules
Infographic published by Neil
Beyersdorf
“Best efforts will not
substitute for
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
The four most important
words in any organization:
“What do you think?”
- Dave Wheeler
Infographic published by Neil
Beyersdorf
“The only sustainable
competitive advantage is
an organization’s ability to
learn faster than the
competition.”
- Peter Senge
Infographic published by Neil
Beyersdorf
“Management by
objective works – if
you know the
objects. Ninety
percent of the time
you don’t.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Human creativity is
the ultimate
economic resource.”
– Richard Florida
Infographic published by Neil
Beyersdorf
“Stamping out fires is a lot
of fun, but it is only
putting things back the
way they were.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The best way to
demotivate and lose
top performers is to
reward mediocrity in
an attempt to
maintain status
quo.”
– Jameson St. ClaireInfographic published by Neil
Beyersdorf
“Getting the right
people in the right
jobs is a lot more
important than
developing a
strategy.”
- Jack WelchInfographic published by Neil
Beyersdorf
“The customer invents
nothing. New products
and new services come
from the producer.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Three great
forces rule the
world: stupidity,
fear and greed.”
Infographic published by Neil
Beyersdorf
“I have always been
driven to buck the
system, to innovate,
to take things
beyond where
they've been.”
- Sam WaltonInfographic published by Neil
Beyersdorf
“If you do not know how
to ask the right question,
you discover nothing.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“We first make
our habits and
then our habits
make us.”
– John DrydenInfographic published by Neil
Beyersdorf
“Man is a complex of patterns
of processes. We speak of our
circulatory system, our
respiratory system, our digestive
system, and so it goes. Man is
not weight. He isn’t the
vegetables he eats, for example,
because he’ll eat seven tons of
vegetables in his life. He is the
result of his own pattern
integrity.” - Buckminster FullerInfographic published by Neil
Beyersdorf
“It is a mistake to assume
that if everybody does his
job, it will be all right. The
whole system may be in
trouble.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Most of us spend
too much time on
what is urgent and
not enough time
on what is
important.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
“Managing by results is
like looking in the rear-
view mirror.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“If you aren't making
a difference in other
people's lives, you
shouldn't be in
business. It's
that simple.”
- Richard Branson
Infographic published by Neil
Beyersdorf
“Motivation is
everything. You can do
the work of two people,
but you can't be two
people. Instead, you
have to inspire the next
guy down the line and
get him to inspire his
people.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
“Innovation comes from
the producer–not from
the customer.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Executives owe it to the
organization and to their
fellow workers not to
tolerate nonperforming
individuals in important
jobs.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“If you’re not
consistent in the
things you say and
do, no one will
know what you
believe.”
- Simon SinekInfographic published by Neil
Beyersdorf
“It is far more
natural, and
common, for leaders
to avoid holding
people accountable.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Cease dependence on
mass inspection to
achieve quality. Improve
the process and build
quality into the product
in the first place.”
– W. Edwards Deming
Infographic brought to you by
Neil Beyersdorf
“Most people do
not listen with the
intent to
understand; they
listen with the
intent to reply.”
- Stephen CoveyInfographic published by Neil
Beyersdorf
“Success in business is all
about people, people,
people. Whatever
industry a company is in,
its employees are its
biggest competitive
advantage.”
- Richard BransonInfographic published by Neil
Beyersdorf
“There is only one
boss. The customer.
And he can fire
everybody in the
company from the
chairman on down,
simply by spending his
money somewhere
else.” - Sam WaltonInfographic published by Neil
Beyersdorf
“Management by results
is confusing special
causes with common
causes.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“We cannot teach
people anything,
we can only help
them discover it
within themselves.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
“The secret of
change is to focus
all of your energy,
not on fighting
the old, but
on building
the new.”
- SocratesInfographic published by Neil
Beyersdorf
“Quality starts in the
boardroom..”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“People matter most -
more than equipment,
investors, inventions,
momentum, or X's and
O's. People are at the
heart of achieving
organizational greatness.”
- Bill WalshInfographic published by Neil
Beyersdorf
“If you think it's
expensive to hire a
professional to do
the job, wait until
you hire an
amateur.”
- Red AdairInfographic published by Neil
Beyersdorf
“Let us ask our suppliers
to come and help us to
solve our problems.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Every risk is worth
taking as long as it’s
for a good cause and
contributes to a
good life.”
- Richard BransonInfographic published by Neil
Beyersdorf
“The only source
of knowledge is
experience.”
Infographic published by Neil
Beyersdorf
“The ability to
concentrate and to
use time well is
everything.“
- Lee Iacocca
Infographic published by Neil
Beyersdorf
“People learn in
different ways: reading,
listening, pictures,
watching.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The quality of
decision is like the
well-timed swoop of
a falcon which
enables it to strike
and destroy its
victim.”
- Sun Tzu
Infographic published by Neil
Beyersdorf
“In a time of drastic change,
it is the learners who inherit
the future. The learned find
themselves equipped to live
in a world that no longer
exists.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“The problem with
my life, and other
people's, is not the
absence of knowing
what to do, but the
absence of doing it.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“For things to
change, you
have to change.“
- Jim Rohn
Infographic published by Neil
Beyersdorf
“Shrink, shrink
variation, to reduce the
loss.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“If you hire people just
because they can do a
job, they’ll work for your
money. But if you hire
people who believe what
you believe, they’ll work
for you with blood and
sweat and tears.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Concentrate on what
will produce results
rather than on the
results, the process
rather than the prize.”
- Bill Walsh
Infographic published by Neil
Beyersdorf
“In business as in life,
you don't get what
you deserve, you get
what you negotiate.”
- Chester L. Karrass
Infographic published by Neil
Beyersdorf
“Successful and healthy networking, also known as the activity of
cultivating relationships, is the practice of staying in touch with others
when you don’t need something from them.”
– Neil Beyersdorf
Infographic published by Neil
Beyersdorf
“The transformation will
come from leadership.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Almost all quality
improvement comes via
simplification of design,
manufacturing... layout,
processes, and
procedures.”
- Tom Peters
Infographic published by Neil
Beyersdorf
“The human
spirit must
prevail over
technology.”
Infographic published by Neil
Beyersdorf
“Leadership exists when
people are no longer
victims of circumstances,
but participate in
creating new
circumstances.”
- Peter Senge
Infographic published by Neil
Beyersdorf
“You do not install quality;
you begin to work at it.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“The greatest danger for most of us is not
that our aim is too high and we miss it,
but that it is too low and we reach it.”
- Michelangelo
Infographic published by Neil
Beyersdorf
• Care
• Show respect to all
• Reward people skills
• Win people over
• Focus on intangibles
• Teach, teach, teach
• Share leadership
• Foster open communication
• Create opportunities to lead
• Relish diversity
• Promote difference
• Fuel enthusiasm
Leaders – Tom Peters
“Taking charge of your own
learning is a part of taking
charge of your life, which is
the sine qua non in becoming
an integrated person.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“I hire people
brighter than me and
then I get out of
their way.”
- Lee Iacocca
Infographic published by Neil
Beyersdorf
“You do not install
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Intellectuals
solve problems;
geniuses prevent
them.”
Infographic published by Neil
Beyersdorf
“A learning organization is
a group of people who
are continually enhancing
their capabilities to create
what they want
to create.”
- Peter SengeInfographic published by Neil
Beyersdorf
“Without theory we can
only copy.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“It doesn’t make
sense to hire smart
people and then tell
them what to do; we
hire smart people so
they can tell us what
to do.”
- Steve Jobs
Infographic published by Neil
Beyersdorf
“Conflict is about
issues and ideas, while
accountability is about
performance and
behavior.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Design how
it works… not
how it looks.”
- Steve Jobs
Infographic published by Neil
Beyersdorf
“Lack of knowledge…that
is the problem.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“You never fail
until you stop
trying.”
Infographic published by Neil
Beyersdorf
“If knowing yourself and being
yourself were as easy to do as to talk
about, there wouldn’t be nearly so
many people walking around in
borrowed postures, spouting
secondhand ideas, trying desperately
to fit in rather than to stand out.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Tell me how you will measure me, and
then I will tell you how I will behave. If
you measure me in an illogical way, don’t
complain about illogical behavior.”
- Eli Goldratt
Infographic published by Neil
Beyersdorf
“You never fail
until you stop
trying.”
– Albert Einstein
“Do or do not,
there is no try.”
- YodaInfographic published by Neil
Beyersdorf
“For Quality: Stamp out fires,
automate, computerize,
M.B.O., install merit pay, rank
people, best efforts, zero
defects. Wrong!!!! Missing
ingredient: profound
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Inventories can
be managed, but
people must be
led.”
- H. Ross Perot
Infographic published by Neil
Beyersdorf
“Effective leadership is
not about making
speeches or being liked;
leadership is defined by
results not attributes.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Too many companies believe people
are interchangeable. Truly gifted
people never are. They have unique
talents. Such people cannot be forced
into roles they are not suited for, nor
should they be. Effective leaders allow
great people to do the work they were
born to do.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Whenever there is fear,
you will get wrong
figures.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The development of
your internal
customers is more
important than your
external customers.”
- Tom Peters
Infographic published by Neil
Beyersdorf
“Strong leaders
don't plead with
individuals to
perform.”
- Bill WalshInfographic published by Neil
Beyersdorf
“Judging people does not
help them.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Intellectuals
solve problems;
geniuses prevent
them.”
Infographic published by Neil
Beyersdorf
"Disciplined
processes create
agile organizations."
– LTG Frank Kearney
Infographic published by Neil
Beyersdorf
“Implementation
science is more
important than
decision science.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“The aim should be to
work on the method of
management.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“People don’t resist
change. They resist
being changed.”
- Peter Senge
Infographic published by Neil
Beyersdorf
“You can see from a flow
diagram who depends on
you and whom you can
depend on. You can now
take joy in your work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“There are three constants in life…
change, choice, and principles.”
- Stephen Covey
Infographic published by Neil
Beyersdorf
“Innovation
distinguishes
between a leader
and a follower.“
- Steve JobsInfographic published by Neil
Beyersdorf
“When leaders fail to
tell employees that
they’re doing a great
job, they might as well
be taking money out of
their pockets and
throwing it into a fire.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“Through learning we
re-create ourselves.
Through learning we
become able to do
something we were
never able to do.”
- Peter SengeInfographic published by Neil
Beyersdorf
“When a system is stable,
telling the worker about
mistakes is only
tampering.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The thing that lies
at the foundation
of positive change,
the way I see it, is
service to a fellow
human being.“
- Lee IacoccaInfographic published by Neil
Beyersdorf
“The best companies
excel in identifying
and fostering good
ideas every minute
of every day.”
- Tom Kelley
Infographic published by Neil
Beyersdorf
“You can not hear what
you do not understand.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“An organization has
integrity is healthy when it
is whole, consistent, and
complete, that is, when its
management, operations,
strategy, and culture fit
together and make sense.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Sub-optimization is
when everyone is for
himself. Optimization is
when everyone is
working to help the
company.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“In the middle
of difficulty lies
opportunity.”
Infographic published by Neil
Beyersdorf
“Successful problem solving
requires finding the right
solution to the right problem.
We fail more often because
we solve the wrong problem
than because we get the
wrong solution to the right
problem.”
- Dr. Russell AckoffInfographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Knowledge has to
be improved,
challenged, and
increased constantly,
or it vanishes.”
– Dr. Peter F. Drucker
“Information is not
knowledge. Let’s not
confuse the two.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Go to the local
kindergarten and
watch the children
play. They are masters
at rapidly building
coalitions – before they
are ‘educated’, that is.”
- David KayrouzInfographic published by Neil
Beyersdorf
“If you don’t like
where you are,
change it.
You’re not a
tree.“
- Jim Rohn
Infographic published by Neil
Beyersdorf
“If you don't
understand
people, you don't
understand
business.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Without theory there is
nothing to modify or
learn.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“It isn’t what you
do, but how you
do it.”
– John Wooden
“Executives must put
the needs of the higher
team ahead of the
needs of their
departments.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Excellence is a better teacher
than mediocrity. The lessons of
the ordinary are everywhere.
Truly profound and original
insights are to be found only in
studying the exemplary.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“We want best efforts
guided by theory.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“The illiterate of the
21st century will not be
those who cannot read
and write, but those
who cannot learn,
unlearn, and relearn.”
- Alvin Toffler
Infographic published by Neil
Beyersdorf
“The most
important
investment you
can make is in
yourself.”
- Warren Buffett
Infographic published by Neil
Beyersdorf
“In life, change is
inevitable. In
business, change is
vital.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Management’s job is to
know which systems are
stable and which are not.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Collaboration is vital to sustain
what we call profound or really
deep change, because without
it, organizations are just
overwhelmed by the forces of
the status quo.”
- Peter Senge
Infographic published by Neil
Beyersdorf
“You should not ask
questions without
knowledge.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“In the end, all
business operations
can be reduced to
three words: people,
product, and
profits.”
- Lee IacoccaInfographic published by Neil
Beyersdorf
“It does not happen all at
once. There is no instant
pudding.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Never memorize
something that
you can look up.”
Infographic published by Neil
Beyersdorf
“A leader is one
who knows the
way, goes the
way, and shows
the way.”
- John MaxwellInfographic published by Neil
Beyersdorf
“People care more for
themselves when they
contribute to the
system.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Making good
decisions is a crucial
skill at every level.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Managers who don't
know how to measure
what they want settle
for wanting what they
can measure.”
- Dr. Russell Ackoff
Infographic published by Neil
Beyersdorf
“People are entitled to joy
in work.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Organizations learn
by making decisions,
even bad ones.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“Great Groups need to
know that the person at
the top will fight like a
tiger for them.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Perfection is not
attainable, but if
we chase
perfection we can
catch excellence.”
- Vince LombardiInfographic published by Neil
Beyersdorf
“Imagination is
everything. It is
the preview of
life’s coming
attractions.”
Infographic published by Neil
Beyersdorf
“Without data you’re
just another person with
an opinion.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Intensity is the
price of
excellence.”
- Warren Buffett
Infographic published by Neil
Beyersdorf
“Business is not just
doing deals; business is
having great products,
doing great
engineering, and
providing tremendous
service to customers.”
- H. Ross PerotInfographic published by Neil
Beyersdorf
“Only those
who attempt
the absurd can
achieve the
impossible.”
Infographic published by Neil
Beyersdorf
Level 5 – Optimizing
Process focus is on continually improving process
performance through both incremental and
innovative technological changes/improvements
Level 4 – Managed
Process capability is established, management can
effectively control the AS-IS process by using
process metrics
Level 3 – Defined
Processes are sets of defined and documented
standard processes established and subject to some
degree of improvement over time
Level 2 – Repeatable
Some processes are repeatable, possibly with
consistent results. Process discipline is unlikely to be
rigorous
Level 1 – Initial (Chaotic)
Processes are (typically) undocumented and in a
state of dynamic change
What is your organization’s
CMMI Level?
At Maturity Level 5, processes are
concerned with addressing statistical
“common causes” of process variation
and changing the process (for example,
to shift the mean of the process
performance) to improve process
performance. This would be done at the
same time as maintaining the likelihood
of achieving the established
quantitative process-improvement
objectives. Infographic published by Neil
Beyersdorf
“The most dangerous leadership myth is
that leaders are born – that there is a
genetic factor to leadership. This myth
asserts that people simply either have
certain charismatic qualities or not.
That’s nonsense; in fact, the opposite is
true. Leaders are made rather than
born.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“You must have a supplier
relationship of constant
improvement.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
AWARENESS
of the need for change
DESIRE
to participate & support
the change
KNOWLEDGE
on how to change
ABILITY
to implement required
skills & behaviours
REINFORCEMENT
to sustain the change
QUANTITATIVE
MEASURES
 Survey - Total (#) of employees
understand the nature of the
change and why this change is
needed
 Total (#) of testimonials
 Participation rates (%) for on
board with a change
 Gap (%) between current
knowledge levels and desired
knowledge levels
 Total (#) of expected performance
results are achieved (demonstrated
achievements)
 Total (#) of employees who are
rewarded as a percentage of the
workforce
 Share price
 Operating income
A D K A R
QUALITATIVE
MEASURES
 Tenor of comments
 Satisfaction with answers given
 Credibility of source of
information
 Direction of level of interest over
time (up or down)
 Employees’ fear of the unknowns
being addressed
 Discussion topics related to
learning
 Reduction in resistance
 Access to the necessary
information
 Capacity to learn
 Demonstrated improvement in
levels of capability & competence
 Demonstrated proficiency in target
behaviours
 Adoption rates
 Stakeholders feel positive about
change
BENEFITS  Business understands what is
and isn’t working
 Able to communicate problems
and find options early
 Focus attention on the most
important reasons to change
 Reduced risk of project failure
 Better engagement of employees
 Risk involved indentified
 Build momentum and address
fears
 Enhanced job security and career
advancement
 Employees learned new technical
skills, think as a team, share
information, and set reasonable
targets
 A coherent strategy on change is
consistent across business
 Removal of barriers
 Business to employ suitable
governance framework
 Adjust processes as needed
 Employees able to apply new
skills - using new processes/tools
 Reduced time and cost to affect
the change, and longer lasting
results
 Encompasses the mechanisms and
approaches so that the new way
stays in place
POTENTIAL
CONSEQUENCES
IF NOT ADOPTED
 Low adoption
 Many debates over the reason
for change
 Spread rumours /
misinformation
 Denial of change
 Low staff morale
 Employees not support /
participate in change
 High team turnover within a
Project
 Limited skills
 Silo-based operations
 Individualistic thinking
 Clueless during transition and non-
effective in future state
 Low utilisation and up-take
 Expected performance results
not achieved
 Non-compliance with the new way
(inefficiencies, breach of contractual
agreement, legislation)
 Change doesn’t stick
DESIRED OUTCOME  Stakeholders feel supported  Stakeholders are engaged  Stakeholders want to learn  Stakeholders are involved  Stakeholders are recognised for
desired behaviours
T H E V A L U E O F
ADKAR Change Management Source: Mark Hui
“Only by binding
together as a
single force will we
remain strong and
unconquerable.”
- Chris Bradford
Infographic published by Neil
Beyersdorf
“Only by binding
together as a
single force will we
remain strong and
unconquerable.”
- Henry Ford
Infographic published by Neil
Beyersdorf
“The key to the Toyota Way and
what makes Toyota stand out is
not any of the individual
elements - but what is important
is having all the elements
together as a system. It must be
practiced every day in a very
consistent manner, not in
spurts.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
“Why not make the work easier
and more interesting so that
people do not have to sweat?
The Toyota style is not to create
results by working hard. It is a
system that says there is no limit
to people's creativity. People
don't go to Toyota to 'work' they
go there to 'think’.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Standards should
not be forced down
from above but rather
set by the production
workers themselves.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“Don't look with your
eyes, look with your
feet. Don't think with
you head, think with
your hands.“
- Taiichi Ohno
“All we are doing is looking
at the time line, from the
moment the customer gives
us an order to the point
when we collect the cash.
And we are reducing the
time line by reducing the
non-value adding wastes.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
“People who can't
understand numbers are
useless. The gemba where
numbers are not visible is
also bad. However, people
who only look at the numbers
are the worst of all.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“When you go out into the
workplace, you should be looking
for things that you can do for your
people there. You’ve got no
business in the workplace if you’re
just there to be there. You’ve got
to be looking for changes you can
make for the benefit of the people
who are working there.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“The slower but consistent
tortoise causes less waste and is
more desirable than the speedy
hare that races ahead and then
stops occasionally to doze. The
Toyota Production System can
be realized only when all the
workers become tortoises.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“If you are going to do kaizen
continuously you've got to assume that
things are a mess. Too many people just
assume that things are all right the way
they are. Aren't you guys convinced
that the way you're doing things is the
right way? That's no way to get anything
done. Kaizen is about changing the way
things are. If you assume that things
are all right the way they are, you can't
do kaizen. So change something!“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“All we are doing is looking at
the time line, from the moment
the customer gives us an order
to the point when we collect the
cash. And we are reducing the
time line by reducing the non-
value adding wastes.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Costs do not exist
to be calculated.
Costs exist to be
reduced.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“Where there is
no Standard
there can be no
Kaizen.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“The more inventory
a company has, the
less likely they will
have what they
need.“
- Taiichi Ohno
“The only place that
work and motion are
the same thing is the
zoo where people pay
to see the animals
move around.“
- Taiichi OhnoInfographic published by Neil
Beyersdorf
“And we are
reducing the time
line by reducing the
non-value adding
wastes.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“We are doomed to
failure without a
daily destruction of
our various
preconceptions.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“Data is of course
important in
manufacturing, but I
place the greatest
emphasis on facts.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“My first move as the
manager of the
machine shop was to
introduce standardized
work.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
“Standards should not
be forced down from
above but rather set
by the production
workers themselves.“
- Taiichi Ohno
Infographic published by Neil
Beyersdorf
Infographic published by Neil
Beyersdorf
“Ask 'why' five
times about
every matter.“
- Taiichi Ohno
Bruce Tuckman's
Progression of Team Development
NEXT STEPS
• Options
• Skilled
• Anticipation
• Excitement
FORMING
• Excitement
• Anticipation
• Anxiety
• Optimism
STORMING
• Realism
• Frustration
• Dissatisfaction
• Anxiety Adjustment
PERFORMING
• Teamwork
• Cohesiveness
• Leadership
• Performance
ADJOURNING
• Separation Anxiety
• Crisis
• Dissatisfaction
• Negativity
NORMING
• Shared Goals
• Coping
• Acceptance
• Team Cohesion
TIME
ENERGY&PRODUCTIVITY
Infographic published by Neil
Beyersdorf
“Trust is knowing that
when a team
member does push
you, they're doing it
because they care
about the team.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“Those who are inspired are
willing to pay a premium or
endure inconvenience, even
personal suffering. Those who
are able to inspire will create a
following of people—
supporters, voters, customers,
workers—who act for the good
of the whole not because they
have to, but because they want
to.”
- Simon SinekInfographic published by Neil
Beyersdorf
“All we have is the undying
belief of this one person of a
world that exists in the future
and his ability to communicate
it in a way that lets us imagine
it as clearly. All leaders must
have two things: they must
have a vision of the world that
does not exist and they must
have the ability to
communicate it.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Addicted to the short-term results,
business today has largely become a
series of quick fixes added on one
after another after another. The
short-term tactics have become so
sophisticated that an entire
economy has developed to service
the manipulations, equipped with
statistics and quasi-science. Direct
marketing companies, for example,
offer calculations about which words
will get the best results on each
piece of direct mail they send out.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Because the work we’re
doing now is better than
the work we were doing
six months ago. And the
work we’ll be doing six
months from now will be
better than the work
we’re doing today.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“The goal of business
should not be to do
business with anyone
who simply wants what
you have. It should be
to focus on the people
who believe what you
believe.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Companies that fail to
communicate a sense of
WHY force us to make
decisions with only
empirical evidence. This
is why those decisions
take more time, feel
difficult or leave us
uncertain.”
- Simon SinekInfographic published by Neil
Beyersdorf
“It’s worth
repeating: people
don’t buy WHAT
you do, they buy
WHY you do it.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Great leaders are those
who trust their gut. They
are those who
understand the art
before the science. They
win hearts before minds.
They are the ones who
start with WHY.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“There are only
two ways to
influence human
behavior: you can
manipulate it or
you can inspire it.”
- Simon SinekInfographic published by Neil
Beyersdorf
“When faced with a
result that doesn’t
go according to
plan, a series of
perfectly effective
short-term tactics.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“We say WHAT we
do, we sometimes
say HOW we do it,
but we rarely say
WHY we do WHAT
we do.”
- Simon SinekInfographic published by Neil
Beyersdorf
“This is important
because our behavior is
affected by our
assumptions or our
perceived truths. We
make decisions based
on what we think we
know.”
- Simon SinekInfographic published by Neil
Beyersdorf
“There are many
ways to motivate
people to do things,
but loyalty comes
from the ability to
inspire people.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Our need to
belong is not
rational, but it is a
constant that exists
across all people in
all cultures.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Great leaders and
great organizations are
good at seeing what
most of us can’t see.
They are good at giving
us things we would
never think of asking
for.”
- Simon SinekInfographic published by Neil
Beyersdorf
“You have to
be careful
what you
think you
know.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Finding WHY
is a process of
discovery, not
invention.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“You don’t hire
for skills, you
hire for attitude.
You can always
teach skills.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Every day, the
competition is
doing something
new, something
better.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Those who truly
lead are able to
create a following of
people who act not
because they were
swayed, but because
they were inspired.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Only when the WHY
is clear and when
people believe what
you believe can a
true loyal
relationship
develop.”
- Simon SinekInfographic published by Neil
Beyersdorf
“There are many ways to
motivate people to do
things, but loyalty comes
from the ability to inspire
people. Only when the
WHY is clear and when
people believe what you
believe can a true loyal
relationship develop.”
- Simon SinekInfographic published by Neil
Beyersdorf
“There are leaders
and there are those
who lead. Leaders
hold a position of
power or influence.
Those who lead
inspire us.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Those who lead are
able to do so because
those who follow
trust that the
decisions made at the
top have the best
interest of the group
at heart.”
- Simon SinekInfographic published by Neil
Beyersdorf
“It’s not Bill Gates’s
passion for computers
that inspires us, it’s
his undying optimism
that even the most
complicated problems
can be solved.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Those who lead are able to
do so because those who
follow trust that the
decisions made at the top
have the best interest of the
group at heart. In turn,
those who trust work hard
because they feel like they
are working for something
bigger than themselves.”
- Simon SinekInfographic published by Neil
Beyersdorf
“However, if we’re starting
with the wrong questions,
if we don’t understand the
cause, then even the right
answers will always steer
us wrong . . . eventually.
The truth, you see, is
always revealed . . .
eventually.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Many companies
have star employees
and star salesmen
and so on, but few
have a culture that
produces great
people as a rule and
not an exception.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Leadership is
the ability to rally
people not for a
single event, but
for years.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Regardless of
WHAT we do in our
lives, our WHY—
our driving
purpose, cause or
belief—never
changes.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Henry Ford
summed it up best.
“If I had asked
people what they
wanted,” he said,
“they would have
said a faster horse.””
- Simon SinekInfographic published by Neil
Beyersdorf
“Great leaders, in contrast, are
able to inspire people to act.
Those who are able to inspire
give people a sense of purpose
or belonging that has little to do
with any external incentive or
benefit to be gained. Those who
truly lead are able to create a
following of people who act not
because they were swayed, but
because they were inspired.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“This relationship starts to clarify
the difference between a vision
statement and a mission statement
in an organization. The vision is the
public statement of the founder’s
intent, WHY the company exists. It
is literally the vision of a future that
does not yet exist. The mission
statement is a description of the
route, the guiding principles—HOW
the company intends to create that
future.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“We are drawn to leaders
and organizations that are
good at communicating
what they believe. Their
ability to make us feel like
we belong, to make us feel
special, safe and not alone
is part of what gives them
the ability to inspire us.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“Cultures are groups of
people who come together
around a common set of
values and beliefs. When we
share values and beliefs
with others, we form trust.
Trust of others allows us to
rely on others to help
protect our children and
ensure our personal
survival.” - Simon SinekInfographic published by Neil
Beyersdorf
“All organizations start with
WHY, but only the great ones
keep their WHY clear year after
year. Those who forget WHY
they were founded show up to
the race every day to outdo
someone else instead of to
outdo themselves. The pursuit,
for those who lose sight of WHY
they are running the race, is for
the medal or to beat someone
else.” - Simon Sinek
Infographic published by Neil
Beyersdorf
“Charisma has nothing to do
with energy; it comes from a
clarity of WHY. It comes from
absolute conviction in an ideal
bigger than oneself. Energy, in
contrast, comes from a good
night’s sleep or lots of caffeine.
Energy can excite. But only
charisma can inspire. Charisma
commands loyalty. Energy does
not.”
- Simon SinekInfographic published by Neil
Beyersdorf
“The farther right you go on the curve,
the more you will encounter the clients
and customers who may need what you
have, but don't necessarily believe what
you believe. As clients, they are the ones
for whom, no matter how hard you
work, it's never enough. Everything
usually boils down to price with them.
They are rarely loyal. They rarely give
referrals and sometimes you may even
wonder out loud why you still do
business with them. "They just don't get
it," our gut tells us. The importance of
identifying this group is so that you can
avoid doing business with them.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“If the leader of the
organization can’t clearly
articulate WHY the
organization exists in
terms beyond its
products or services, then
how does he expect the
employees to know WHY
to come to work?”
- Simon SinekInfographic published by Neil
Beyersdorf
“Average companies
give their people
something to work on.
In contrast, the most
innovative
organizations give their
people something to
work toward.”
- Simon SinekInfographic published by Neil
Beyersdorf
“Leadership
requires two things:
a vision of the
world that does not
yet exist and the
ability to
communicate it.”
- Simon SinekInfographic published by Neil
Beyersdorf
“The lack of a clear set of
values and beliefs, along
with the weak culture that
resulted, created the
conditions for an every-
man-for-himself
environment, the long-term
impact of which could yield
little else than disaster. This
is caveman stuff.”
- Simon SinekInfographic published by Neil
Beyersdorf
“The role of a leader is
not to come up with
all the great ideas. The
role of a leader is to
create an environment
in which great ideas
can happen.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“If they had started
their sales pitch with
WHY the product
existed in the first
place, the product itself
would have become
the proof of the higher
cause—proof of WHY.”
- Simon SinekInfographic published by Neil
Beyersdorf
Ken Stewart’s
Four Tenets of Productivity
1) No More, No Less: Take the appropriate amount
of time
2) Devil is in the Details - Observe the necessary
details and omit what’s not
3) Pace and Purpose: Do not allow the pace to
overshadow the purpose
4) Urgent or Important: Guard against others’ false
urgencywww.linkedin.com/in/neilbeyersdorf
“When everything
seems to be going
against you, remember
that the airplane takes
off against the wind,
not with it. ”
- Henry Ford
Infographic published by Neil
Beyersdorf
“The individual has been
crushed by our style of
management today.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Alone we can
do so little,
together we can
do so much.”
- Helen Keller
Infographic published by Neil
Beyersdorf
“The strength of the
team is each
individual member.
The strength of each
member is the team.”
- Phil Jackson
Infographic published by Neil
Beyersdorf
“The quality of a person's
life is in direct proportion
to their commitment to
excellence, regardless of
their chosen field
of endeavor.“
- Vince Lombardi
www.linkedin.com/in/neilbeyersdorf
“Silence - not dissent
- is the one answer
that leaders should
refuse to accept.”
- Warren G. Bennis
Infographic published by Neil
Beyersdorf
“Teamwork is the secret
that make common people
achieve uncommon result.”
- Ifeanyi Enoch Onuoha
Infographic published by Neil
Beyersdorf
“Talent wins games,
but teamwork and
intelligence wins
championships.”
- Michael Jordan
Infographic published by Neil
Beyersdorf
“The problem is that
most courses teach
what is wrong.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Individually, we are one drop.
Together, we are an ocean.”
- Emma
Infographic published by Neil
Beyersdorf
“Culture eats
strategy for
breakfast.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“Every company,
organization or group
with the ability to inspire
starts with a person or
small group of people
who were inspired to do
something bigger than
themselves.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“If two men on the
same job agree all the
time, then one is
useless. If they
disagree all the time,
both are useless.”
- Darryl F. Zanuck
Infographic published by Neil
Beyersdorf
“When people don't
unload their opinions
and feel like they've been
listened to, they won't
really get on board.”
- Patrick Lencioni
Infographic published by Neil
Beyersdorf
“It’s not just WHAT or
HOW you do things
that matters; what
matters more is that
WHAT and HOW you do
things is consistent
with your WHY.”
- Simon Sinek
Infographic published by Neil
Beyersdorf
“In theory,
theory and
practice are the
same. In practice,
they are not.”
Infographic published by Neil
Beyersdorf
“3% of the problems have
figures, 97% of the
problems do not.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
“Making a wrong
decision is
understandable.
Refusing to search
continually for
learning is not.”
– Philip Crosby
Infographic published by Neil
Beyersdorf
“Leaders confuse the mere
transfer of information to
an audience with the
audience’s ability to
understand, internalize,
and embrace the message
that is being
communicated.”
- Patrick LencioniInfographic published by Neil
Beyersdorf
“You cannot teach a
man anything, you
can only help him
find it within
himself.“
- Galileo Galilei
Infographic published by Neil
Beyersdorf
“The entrepreneur
always searches for
change, repsonds to
it, and exploits it as
an opportunity.”
– Dr. Peter F. Drucker
Infographic published by Neil
Beyersdorf
“It is far better to do
the right thing wrong
than to do the wrong
thing right.”
- Dr. Russell Ackoff
Infographic published by Neil
Beyersdorf
“Management’s job is to
improve the system.”
– W. Edwards Deming
Infographic published by Neil
Beyersdorf
"Give a man a fish and you feed him for a day;
teach a man to fish and you feed him for a lifetime.“
- Lao Tzu
Infographic published by Neil
Beyersdorf
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change
A Collection of Quotes in Business Excellence, Quality, and Change

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A Collection of Quotes in Business Excellence, Quality, and Change

  • 1. A Collection of Quotes in Leadership and Management of Business Excellence, Quality, and Change published by Neil T. Beyersdorf December, 2015 (Please distributed with acknowledgement)
  • 2. “An organization’s journey to excellence begins once it ceases to sacrifice quality for speed.” - Neil Beyersdorf Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 3. Closed Loop Business Excellence Management Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf Customer Feedback Current Production New Product/Service Development
  • 4. The Stages of Business Transformation Business Improvement Business Management Continuous Improvement Business Excellence Stage 1 - BI Stage 2 - BM Stage 3 - CI Stage 4 - BE Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 5. The Balance of Business Excellence Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf Hierarchies Networks Command Adapt Control Empower Plan Experiment Privacy Transparency Profit Purpose
  • 6. Bloom's Taxonomy Revisited Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 7. “People don’t buy “what” you do, they buy “why” you do it.” - Simon Sinek Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 8. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 9. “Most everything I’ve done I’ve copied from someone else.” - Sam Walton Infographic published by Neil Beyersdorf
  • 10. Infographic published by Neil Beyersdorf “Change before you have to.” - Jack Welch
  • 11. “Leadership is the capacity to translate vision into reality.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 12. “94% of problems in business are systems driven and only 6% are people driven.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 13. Infographic published by Neil Beyersdorf “To improve is to change; to be perfect is to change often.” – Winston Churchill
  • 14. Infographic published by Neil Beyersdorf “The best way to develop your people is to constantly get them out of their comfort zone.” - Carlos Brito
  • 15. “All experience is subjective.” – Gregory Bateson Infographic published by Neil Beyersdorf
  • 16. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 17. Infographic published by Neil Beyersdorf “I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”
  • 18. "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams Infographic published by Neil Beyersdorf
  • 19. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 20. “Do what you can, with what you have, where you are.” - Theodore Roosevelt Infographic published by Neil Beyersdorf
  • 21. “When we cooperate, everybody wins.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 22. Infographic published by Neil Beyersdorf “Humanity is acquiring all the right technology for all the wrong reasons.” - R. Buckminster Fuller
  • 23. Infographic published by Neil Beyersdorf “Find your passion, learn how to add value to it and commit to a lifetime of learning.” - Ray Kurzweil
  • 24. Infographic published by Neil Beyersdorf “Quality is more important than quantity. One home run is much better than two doubles.” - Steve Jobs
  • 25. Infographic published by Neil Beyersdorf “I believe the best answers exist inside of companies; the consultant’s role is to a) help people find their own answers as those will be the best answers and b) provide science-based approaches proven to influence change.” - Lois Kelly
  • 26. Infographic published by Neil Beyersdorf The Golden Circle What Every organization on the planet knows WHAT they do. These are products they sell or the services they offer. How Some organizations know HOW they do it. These are the things that make them special or set them apart from their competition. Why Very few organizations know WHY they do what they do. WHY is not about making money. That’s a result. It’s a purpose, cause or belief. It’s the very reason your organization exists. Simon Sinek discusses the principal behind every successful person and business. A simple but powerful model for how leaders inspire action, starting with a "Golden Circle" and the question "Why? “ "First why and then trust." - Simon Sinek
  • 27. “The main difference between service and manufacturing is the service department doesn’t know that they have a product.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 28. Infographic published by Neil Beyersdorf “I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”
  • 29. “Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of Infographic published by Neil Beyersdorf money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.” – Dr. Peter F. Drucker
  • 30. “Customers don't measure you on how hard you tried. They measure you on what you deliver.“ - Steve Jobs Infographic published by Neil Beyersdorf
  • 31. Infographic published by Neil Beyersdorf “If we continue to develop our technology without wisdom or prudence, our servant may prove to be our executioner.” – Omar Bradley
  • 32. “Number is different from quantity.” – Gregory Bateson Infographic published by Neil Beyersdorf
  • 33. “We should work on our process, not the outcome of our processes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 34. Infographic published by Neil Beyersdorf “We are stuck with technology when what we really want is just stuff that works.” – Douglas Adams
  • 35. Infographic published by Neil Beyersdorf “All of the biggest technological inventions created by man – the airplane, the automobile, the computer – says little about his intelligence, but speaks volumes about his laziness.” – Mark Kennedy
  • 36. “Knowledge is the key.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 37. “When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 38. “Seeing is believing, doing is knowing.“ - Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 39. Infographic published by Neil Beyersdorf “Humanity is acquiring all the right technology for all the wrong reasons.” - R. Buckminster Fuller
  • 40. “You can not achieve an aim unless you have a method.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 41. Infographic published by Neil Beyersdorf “Technology made large populations possible; large populations now make technology indispensable.” – Joseph Krutch
  • 42. Infographic published by Neil Beyersdorf “It has become appallingly obvious that our technology has exceeded our humanity.”
  • 43. Infographic published by Neil Beyersdorf “Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.” – Thomas Edison
  • 44. “We should be guided by theory, not by numbers.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 45. Infographic published by Neil Beyersdorf “Authority should be vested in the people doing the work to improve their own processes to teach them how to measure them and to understand them. They should not have to ask for permission to improve their processes.” – Steve Jobs
  • 46. Infographic published by Neil Beyersdorf “Computers are useless. They can only give you answers.” – Pablo Picasso
  • 47. Infographic published by Neil Beyersdorf “The real danger is not that computers will begin to think like men, but that men will begin to think like computers.” – Sydney Harris
  • 48. “Experiential team exercises can be valuable tools for enhancing teamwork as long as they are layered upon more fundamental and relevant processes.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 49. “A rational prediction has an explanation based on theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 50. Infographic published by Neil Beyersdorf “One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard
  • 51. Infographic published by Neil Beyersdorf “Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.” – Thomas Edison
  • 52. “A leader knows who is outside of the system and needs special help.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 53. “Failing organizations are usually over-managed and under-led.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 54. “Uncommunicated change breeds chaos.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 55. “A leader must have knowledge. A leader must be able to teach.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 56. Infographic published by Neil Beyersdorf “If you are working on something exciting that you really care about, you don't have to be pushed. The vision pulls you.” - Steve Jobs
  • 57. Infographic published by Neil Beyersdorf - Star Wars - The Clone Wars: Destroy Malevolence
  • 58. Infographic published by Neil Beyersdorf “If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work. – Thomas J. Watson
  • 59. Infographic published by Neil Beyersdorf “When we are no longer able to change a situation, we are challenged to change ourselves.” – Viktor E. Frankl
  • 60. Infographic published by Neil Beyersdorf “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” – William A. Foster
  • 61. “A goal without a method is nonsense.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 62. “Processes can be controlled, people cannot.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 63. “Leadership is the wise use of power. Power is the capacity to translate intention into reality and sustain it.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 64. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 65. Infographic published by Neil Beyersdorf “Change starts when someone sees the next step. - William Drayton
  • 66. Infographic published by Neil Beyersdorf “Embarrass and shackle the progress of improvements of tomorrow by recording and registering as law the prejudices and errors of today.” – Isambard Brunel
  • 67. Infographic published by Neil Beyersdorf “Everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it, you can build your own things that other people can use. Once you learn that, you will never be the same again” - Steve Jobs
  • 68. “Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 69. “Without questions, there is no learning.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 70. “Change is the only constant in life.” - Heraclitus Infographic published by Neil Beyersdorf
  • 71. “Effective leaders have a broad repertoire of skills and behaviors and use them flexibly depending on the situation.” – Lesley Hunter Infographic published by Neil Beyersdorf
  • 72. “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” ― H. James Harrington Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 73. “I feel like in a world where we all try to figure out our place and our purpose here, your passions are one of your most obvious guides.” - Nick Woodman Infographic published by Neil Beyersdorf
  • 74. “Innovation comes from people who take joy in their work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 75. “The best way to predict the future is to create it.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 76. “Managers do things right. Leaders do the right thing.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 77. “Take time for all things: great haste makes great waste.” - Benjamin Franklin Infographic published by Neil Beyersdorf
  • 78. “Competition should not be for a share of the market–but to expand the market.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 79. “The purpose of a business is to create a customer.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 80. "Learning by doing is the only way I know how to learn.“ - Tony Fadell Infographic published by Neil Beyersdorf
  • 81. Infographic published by Neil Beyersdorf “Progress comes from the intelligent use of experience.” – Elbert Hubbard Infographic published by Neil Beyersdorf
  • 82. “We must understand variation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 83. “Winning takes talent. To repeat takes character.” – John Wooden Infographic published by Neil Beyersdorf
  • 84. “Alignment is the necessary condition before empowering individuals with empower the whole team. Empowering the individual when there is relatively low level of alignment worsens the chaos and makes managing the team more difficult.” – Peter Senge Infographic published by Neil Beyersdorf
  • 85. “All improvement happens project by project and in no other way.” — Dr. Joseph Juran Infographic published by Neil Beyersdorf
  • 86. John R. Wooden “Success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to do your best to become the best that you are capable of becoming.” - Infographic published by Neil Beyersdorf
  • 87. “Success is peace of mind, which is a direct result of self-satisfaction in the effort to do your best to become the knowing you made best that you are capable of becoming.” – John R. Wooden Infographic published by Neil Beyersdorf
  • 88. “We have to bring back the individual. Management has smothered the individual.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 89. “A rigid, one-size- fits-all approach usually ends up fitting no one.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 90. “In the race for quality, there is no finish line.” – David Kearns Infographic published by Neil Beyersdorf
  • 91. “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy Infographic published by Neil Beyersdorf
  • 92. “We must satisfy our customers.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 93. “An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” - Jack Welch Infographic published by Neil Beyersdorf
  • 94. “No action, activity, or process is more central to a healthy organization than the meeting.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 95. "The role of a creative leader is not to have all the ideas; it's to create a culture where everyone can have ideas and feel that they're valued.“ - Ken Robinson Infographic published by Neil Beyersdorf
  • 96. “Divide responsibility and nobody is responsible.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 97. “Whatever products and services you supply to your customers, the main purpose of your business is to train and develop your people.” – Dr. Peter F. DruckerInfographic published by Neil Beyersdorf
  • 98. “If you destroy the people of a company, you do not have much left.” - W. Edwards Deming Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 99. “Who succeeds in forming and leading a Great Group? He or she is almost always a pragmatic dreamer. They are people who get things done, but they are people with immortal longings. Often, they are scientifically minded people with poetry in their souls.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 100. “A system is more than the sum of its parts; it is an indivisible whole. It loses its essential properties when it is taken apart. The elements of a system may themselves be systems, and every system may be part of a larger system.” - Dr. Russell AckoffInfographic published by Neil Beyersdorf
  • 101. "One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation." - W. Edwards Deming Deming’s System of Profound Knowledge Infographic published by Neil Beyersdorf
  • 102. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 103. “If you are not keeping score, you are only practicing.” - Tom J. Malone Infographic published by Neil Beyersdorf
  • 104. “Once we accept our limits, we go beyond them.” Infographic published by Neil Beyersdorf
  • 105. “When a worker has reached a stable state, further training will not help him.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 106. “Persistence is the twin sister of Excellence, one is a matter of Quality the other is a matter of Time.” – Habeeb Akande Infographic published by Neil Beyersdorf
  • 107. “Management is doing things right; leadership is doing the right things.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 108. “Change the rule and you will get a new number.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 109. “We are what we repeatedly do. Excellence, then, is not an act but a habit.” - Aristotle Infographic published by Neil Beyersdorf
  • 110. “The pursuit of Excellence is gratifying and healthy. The pursuit of Perfection is frustrating, neurotic, and a terrible waste of time!” – Edwin Bliss Infographic published by Neil Beyersdorf
  • 111. “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy Infographic published by Neil Beyersdorf
  • 112. “We know what we told him, but we don’t know what he heard.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 113. “Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 114. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 115. T E A M   TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf
  • 116. “A good sketch is better than a long speech.” - Napoléon Bonaparte Infographic published by Neil Beyersdorf
  • 117. TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf/
  • 118. "Be a yardstick of Quality. Some people aren't use to an environment where Excellence is expected.“ - Steve Jobs Infographic published by Neil Beyersdorf
  • 119. “You can not plan to make a discovery. You do not plan innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 120. “Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 121. “Purpose and self-disciple is the what sets the difference between having a job and having a career.” – Neil Beyersdorf
  • 122. “People who work together will win, whether it be against complex football defenses, or the problems of modern society.“ - Vince LombardiInfographic published by Neil Beyersdorf
  • 123. Infographic published by Neil Beyersdorf ”Progress is impossible without change, and those who cannot change their minds cannot change anything.” - George Bernard Shaw
  • 124. “Get all the education you can, but then, by God, do something. Don't just stand there, make it happen.” - Lee IacoccaInfographic published by Neil Beyersdorf
  • 125. “The price of excellence is discipline. The cost of mediocrity is disappointment.” - William Arthur Ward Infographic published by Neil Beyersdorf
  • 126. “The manager accepts the status quo; the leader challenges it.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 127. “Quality is the difference between doing it right and doing it right now.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 128. “The productivity of work is not the responsibility of the worker but of the manager.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 129. “People need to know how their job contributes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 130. Infographic published by Neil Beyersdorf ”The reasonable man adapts himself to the world. The unreasonable man tries to adapt the world to himself. Therefore all progress depends on the unreasonable man.” - George Bernard Shaw
  • 131. Infographic published by Neil Beyersdorf Positional – formal authority based upon relative position and delegated duties. This is the most recognizable and easily definable type of power. Referent – the ability to attract others and build loyalty through charisma and interpersonal skills. Expert – derived from the expertise of the person and the organization’s need for this expertise. Information – stems from being well-informed and up-to-date on the latest research, news, gossip, etc. Reward – the ability to give a reward (time off, gifts, promotions, increased pay or responsibilities, etc.). It can be effective if used sparingly. Coercive – the use of threats, punishments, or withholding rewards. This is the least effective form of power; it works in the short-term but builds no longstanding loyalty or commitment. John French and Bertram Raven’s classic social power theory, we have six bases of power with which to influence those around us. Infographic published by Neil Beyersdorf
  • 132. “Chaos is balance and perfection.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 133. “Any fool can know. The point is to understand.” Infographic published by Neil Beyersdorf
  • 134. “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 135. “Business and human endeavors are systems… we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.” - Peter Senge Infographic published by Neil Beyersdorf
  • 136. “Business, that’s easily defined – it’s other people’s money.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 137. “There is no knowledge without theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 138. “To fear change is to fear being challenged. To fear being challenged is to fear growth and new possibilities.” – Ty HowardInfographic published by Neil Beyersdorf
  • 139. “Tell me and I forget. Teach me and I remember. Involve me and I learn.” - Benjamin Franklin Infographic published by Neil Beyersdorf
  • 140. “Leaders are people who believe so passionately that they can seduce other people into sharing their dream.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 141. “Purpose and passion is the difference between having a job and having a career.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 142. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 143. “We are here to learn, to make a difference and to have fun.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 144. “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 145. “A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 146. "If you can not measure it, you can not improve it.“ - Lord Kelvin Infographic published by Neil Beyersdorf
  • 147. “Any manager can do well in an expanding market.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 148. "You are a function of what the whole universe is doing in the same way that a wave is a function of what the whole ocean is doing." - Alan Watts Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  • 149. “The single greatest advantage any company can achieve is organizational health.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 150. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you.” - Warren Buffett Infographic published by Neil Beyersdorf
  • 151. "In the past the man has been first; in the future the system must be first... The first object of any good system must be that of developing first class men.” - Frederick Winslow Taylor Infographic published by Neil Beyersdorf
  • 152. “Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 153. “The discipline of writing something down is the first step toward making it happen.” - Lee Iacocca Infographic published by Neil Beyersdorf
  • 154. “Most of a leadership team’s objectives should be collective ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 155. “If you don’t have a competitive advantage, don’t compete.” - Jack Welch Infographic published by Neil Beyersdorf
  • 156. “If we are to achieve results never before accomplished, we must expect to employ methods never before attempted.” - Francis BaconInfographic published by Neil Beyersdorf
  • 157. “Last frontier of competitive advantage will be the transformation of unhealthy organizations into healthy ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 158. “I am not reporting things about people. I am reporting things about practices.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 159. “Uncommunicated change breeds chaos.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 160. “Quality means doing it right when no one is looking.” - Henry Ford Infographic published by Neil Beyersdorf
  • 161. TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf
  • 162. “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” - Buckminster Fuller Infographic published by Neil Beyersdorf
  • 163. “Does experience help? No! Not if we are doing the wrong things.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 164. “Excellence is doing a common thing in an uncommon way.” Infographic published by Neil Beyersdorf
  • 165. Infographic published by Neil Beyersdorf “We keep inventing jobs because of this false idea that everybody has to be employed at some kind of drudgery because, according to Malthusian Darwinian theory he must justify his right to exist. So we have inspectors of inspectors and people making instruments for inspectors to inspect inspectors. The true business of people should be to go back to school and think about whatever it was they were thinking about before somebody came along and told them they had to earn a living.” - Buckminster Fuller
  • 166. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  • 167. “It only takes a little innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 168. “Hiring without clear and strict criteria for cultural fit greatly hampers the potential for success of any organization.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 169. “Everyone is a customer for somebody, or a supplier to somebody.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 170. "In the past the man has been first; in the future the system must be first... The first object of any good system must be that of developing first class men.” - Frederick W. TaylorInfographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf/
  • 171. It is all perspective!Infographic published by Neil Beyersdorf
  • 172. “For values or guiding principles to be truly effective, they have to be verbs.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 173. “The secret of success is consistency of purpose.” - Benjamin Disraeli Infographic published by Neil Beyersdorf
  • 174. ”Change, start slowly because direction is more important than speed.” - Paulo CoelhoInfographic published by Neil Beyersdorf
  • 175. “Leaders must encourage their organizations to dance to forms of music yet to be heard.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 176. “If you destroy the people of a company, you do not have much left.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 177. Infographic published by Neil Beyersdorf Transformation - an extreme, radical change that orients an organized body in a new direction and takes it to an entirely different function. Change – a measureable, physical difference.
  • 178. “It is far more natural, and common, for leaders to avoid holding people accountable.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 179. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 180. “A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 181. “Measure what can be measured, and make measurable what cannot be measured.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  • 182. “The moment a project is behind deadline, quality assurance tends to go out the window.” - Alan Cox Infographic published by Neil Beyersdorf
  • 183. “Customer satisfaction starts with employee satisfaction.” - Charlie Crockett Infographic published by Neil Beyersdorf
  • 184. “To begin with the end in mind means to start with a clear understanding of your destination. It means to know where you are going so that you better understand where you are now so that the steps you take are always in the right direction.” - Stephen CoveyInfographic published by Neil Beyersdorf
  • 185. “The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.” - Sun TzuInfographic published by Neil Beyersdorf
  • 186. W. Edwards Deming’s Five Diseases of Management 1. Lack of constancy of purpose • No Planning for future with respect to quality and productivity • Lack of long term definition and goals for quality and productivity 2. Emphasis on short-term profits • Worship of quarterly dividend • Sacrificing long term growth of company 3. Evaluation by performance, merit rating, or annual review of performance • Arbitrary and unjust system • Demoralizing employees 4. Mobility of management • No roots in the company • No knowledge of the company • No understanding of its problems 5. Running a company on visible figures only • No use of figures that are unknown or unknowable • Encouraged by business school. Infographic brought to you by Neil Beyersdorf
  • 187. “Trust is knowing that when a team member does push you, they're doing it because they care about the team.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 189. “Money is a poor indicator of success.” - Richard Branson Infographic published by Neil Beyersdorf
  • 190. “Confusing common causes with special causes will only make things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 191. “If people don’t weigh in, they can’t buy in.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 192. “There is nothing so useless as doing efficiently that which should not be done at all.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 193. “You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.” - Lee Iacocca Infographic published by Neil Beyersdorf
  • 194. “Meeting specifications is not enough.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 195. COMMUNICATION - “(from Latin commūnicāre, meaning "to share") is a process of transferring information from one entity to another.” - Wikepedia Sender (Supplier) Receiver (Customer) Infographic published by Neil Beyersdorf
  • 196. “A Process Map is like a joke. If you have to explain it, it’s probably not that good.” - Unknown
  • 197. “If you don’t have the time to do it right, when will you have time to do it over?” – John R. Wooden Infographic published by Neil Beyersdorf
  • 198. “The key to successful leadership is a balance between influence and inspiration.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 199. “Teamwork is not a virtue. It is a choice and a strategic one.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 200. CHANGE ∩ VALUES = PRIORITIES “Priorities are set to sustain values based on change.” – Neil BeyersdorfInfographic brought to you by Neil Beyersdorf THINGS THAT ARE CHANGING (CHANGE) THINGS THAT ARE VALUED (VALUES) THINGS THAT NEED ATTENTION (PRIORITIES)
  • 201. “The process is not just the sum of its parts.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 202. Infographic published by Neil Beyersdorf Patrick Lencion’s Five Team Dysfunctions “Trust is knowing that when a team member does push you, they are doing it because They care about the team.” - Patrick Lencioni “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Dysfunction of the Team Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results Role of the Leader Go First Mine for Conflict Force Clarity and Closure Confront Difficult Issues Force on Collective Outcomes
  • 203. “If we want to make small changes, we can work on changing our behavior but if we want to make significant, quantum changes, we need to work on our basic paradigms*.” - Stephen Covey *Paradigms - distinct concepts or thought patterns. Infographic published by Neil Beyersdorf
  • 205. “Anyone who has never made a mistake has never tried anything new.” Infographic published by Neil Beyersdorf
  • 206. “Quality is an on-going process of building and sustaining relationships by assessing, anticipating and fulfilling stated and/or implied needs.” - Richard E. Winder
  • 208. “If someone can make a contribution to the company he feels important.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 209. “Firing someone is not necessarily a sign of accountability, but is often the last act of cowardice.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 210. “The speed of the boss is the speed of the team.” - Lee Iacocca Infographic published by Neil Beyersdorf
  • 211. “The most important thing in communication is hearing what isn’t said.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 212. "The leaders who make the biggest difference in today's organizations are those who, regardless of job or level, figure out how to manage people through the period of change itself.“ - Douglas SmithInfographic published by Neil Beyersdorf
  • 213. “Managing a company by means of the monthly report is like trying to drive a car by watching the yellow line in the rear-view mirror.” - Myron Tribus Infographic published by Neil Beyersdorf
  • 214. “Plants don’t close from poor workmanship, but from poor management.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 215. “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” - Jack Welch Infographic published by Neil Beyersdorf
  • 216. “Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 217. “Everybody's got an opinion. Leaders are paid to make a decision. The difference between offering an opinion and making a decision is the difference between working for the leader and being the leader.” - Bill Walsh Infographic published by Neil Beyersdorf
  • 218. Infographic published by Neil Beyersdorf “If you can hire people whose passion intersects with the job, they won’t require any supervision at all. They will manage themselves better than anyone could have ever manage them. Their fire comes from within, not from without.” - Stephen Covey
  • 219. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  • 220. “When the product is right, you don't have to be a great marketer.” - Lee IacoccaInfographic published by Neil Beyersdorf
  • 221. “A rule should suit the purpose.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 222. “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” - Stephen CoveyInfographic published by Neil Beyersdorf
  • 223. “Try not to become a man of success. Rather become a man of value.” Infographic published by Neil Beyersdorf
  • 224. “Rational behavior requires theory. Reactive behavior requires only reflex action.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 225. “People will forget what you say; they'll forget what you do, but they'll never forget how you made them feel.” - Carl Buechner www.linkedin.com/in/neilbeyersdorf
  • 226. “Teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 227. “Leaders must encourage their organizations to dance to forms of music yet to be heard.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 228. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  • 229. “Make each person in your employ very aware that his or her well-being has a high priority with the organization and that the well-being of the organization must be his or her highest professional priority.” - Bill WalshInfographic published by Neil Beyersdorf
  • 230. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell PERSONHOOD – Level of Respect: People follow because of who you are and what you represent, your values. This step is reserved for leaders who have spent years growing people and organizations. PEOPLE DEVELOPMENT – Level of Reproduction: People follow because of what you have done for them. This is where long-range growth occurs. Your commitment to developing leaders with ensure ongoing growth to organizations and people. PRODUCTION – Level of Results: People follow because of what you have done for and for your accomplishments. This is where success is sensed by most people. They like you and what you are doing. Problems are fixed with very little effort because of momentum. PERMISSION – Level of Relationships: People follow because they want to, they trust you. People with follow you beyond your state authority, this allows work to be fun. POSITION – Level of Rights: People follow because they have to, you are the boss. Your influence with not extend beyond the lines of your job description. The longer you stay the higher the turnover and lower the morale. Five Levels of Leadership Infographic published by Neil Beyersdorf
  • 231. “The emphasis should be on why we do a job.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 232. “Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.” - Sam WaltonInfographic published by Neil Beyersdorf
  • 233. The four most important words in any organization: “What do you think? Dave Wheeler
  • 234. “I have no special talents. I am only passionately curious.” Infographic published by Neil Beyersdorf
  • 236. “Best efforts will not substitute for knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 237. The four most important words in any organization: “What do you think?” - Dave Wheeler Infographic published by Neil Beyersdorf
  • 238. “The only sustainable competitive advantage is an organization’s ability to learn faster than the competition.” - Peter Senge Infographic published by Neil Beyersdorf
  • 239. “Management by objective works – if you know the objects. Ninety percent of the time you don’t.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 240. “Human creativity is the ultimate economic resource.” – Richard Florida Infographic published by Neil Beyersdorf
  • 241. “Stamping out fires is a lot of fun, but it is only putting things back the way they were.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 242. “The best way to demotivate and lose top performers is to reward mediocrity in an attempt to maintain status quo.” – Jameson St. ClaireInfographic published by Neil Beyersdorf
  • 243. “Getting the right people in the right jobs is a lot more important than developing a strategy.” - Jack WelchInfographic published by Neil Beyersdorf
  • 244. “The customer invents nothing. New products and new services come from the producer.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 245. “Three great forces rule the world: stupidity, fear and greed.” Infographic published by Neil Beyersdorf
  • 246. “I have always been driven to buck the system, to innovate, to take things beyond where they've been.” - Sam WaltonInfographic published by Neil Beyersdorf
  • 247. “If you do not know how to ask the right question, you discover nothing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 248. “We first make our habits and then our habits make us.” – John DrydenInfographic published by Neil Beyersdorf
  • 249. “Man is a complex of patterns of processes. We speak of our circulatory system, our respiratory system, our digestive system, and so it goes. Man is not weight. He isn’t the vegetables he eats, for example, because he’ll eat seven tons of vegetables in his life. He is the result of his own pattern integrity.” - Buckminster FullerInfographic published by Neil Beyersdorf
  • 250. “It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 251. “Most of us spend too much time on what is urgent and not enough time on what is important.” - Stephen CoveyInfographic published by Neil Beyersdorf
  • 252. “Managing by results is like looking in the rear- view mirror.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 253. “If you aren't making a difference in other people's lives, you shouldn't be in business. It's that simple.” - Richard Branson Infographic published by Neil Beyersdorf
  • 254. “Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people.” - Lee IacoccaInfographic published by Neil Beyersdorf
  • 255. “Innovation comes from the producer–not from the customer.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 256. “Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 257. “If you’re not consistent in the things you say and do, no one will know what you believe.” - Simon SinekInfographic published by Neil Beyersdorf
  • 258. “It is far more natural, and common, for leaders to avoid holding people accountable.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 259. “Cease dependence on mass inspection to achieve quality. Improve the process and build quality into the product in the first place.” – W. Edwards Deming Infographic brought to you by Neil Beyersdorf
  • 260. “Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen CoveyInfographic published by Neil Beyersdorf
  • 261. “Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage.” - Richard BransonInfographic published by Neil Beyersdorf
  • 262. “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam WaltonInfographic published by Neil Beyersdorf
  • 263. “Management by results is confusing special causes with common causes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 264. “We cannot teach people anything, we can only help them discover it within themselves.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  • 265. “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” - SocratesInfographic published by Neil Beyersdorf
  • 266. “Quality starts in the boardroom..” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 267. “People matter most - more than equipment, investors, inventions, momentum, or X's and O's. People are at the heart of achieving organizational greatness.” - Bill WalshInfographic published by Neil Beyersdorf
  • 268. “If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.” - Red AdairInfographic published by Neil Beyersdorf
  • 269. “Let us ask our suppliers to come and help us to solve our problems.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 270. “Every risk is worth taking as long as it’s for a good cause and contributes to a good life.” - Richard BransonInfographic published by Neil Beyersdorf
  • 271. “The only source of knowledge is experience.” Infographic published by Neil Beyersdorf
  • 272. “The ability to concentrate and to use time well is everything.“ - Lee Iacocca Infographic published by Neil Beyersdorf
  • 273. “People learn in different ways: reading, listening, pictures, watching.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 274. “The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.” - Sun Tzu Infographic published by Neil Beyersdorf
  • 275. “In a time of drastic change, it is the learners who inherit the future. The learned find themselves equipped to live in a world that no longer exists.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 276. “The problem with my life, and other people's, is not the absence of knowing what to do, but the absence of doing it.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 277. “For things to change, you have to change.“ - Jim Rohn Infographic published by Neil Beyersdorf
  • 278. “Shrink, shrink variation, to reduce the loss.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 279. “If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 280. “Concentrate on what will produce results rather than on the results, the process rather than the prize.” - Bill Walsh Infographic published by Neil Beyersdorf
  • 281. “In business as in life, you don't get what you deserve, you get what you negotiate.” - Chester L. Karrass Infographic published by Neil Beyersdorf
  • 282. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  • 283. “The transformation will come from leadership.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 284. “Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.” - Tom Peters Infographic published by Neil Beyersdorf
  • 285. “The human spirit must prevail over technology.” Infographic published by Neil Beyersdorf
  • 286. “Leadership exists when people are no longer victims of circumstances, but participate in creating new circumstances.” - Peter Senge Infographic published by Neil Beyersdorf
  • 287. “You do not install quality; you begin to work at it.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 288. Infographic published by Neil Beyersdorf “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” - Michelangelo
  • 289. Infographic published by Neil Beyersdorf • Care • Show respect to all • Reward people skills • Win people over • Focus on intangibles • Teach, teach, teach • Share leadership • Foster open communication • Create opportunities to lead • Relish diversity • Promote difference • Fuel enthusiasm Leaders – Tom Peters
  • 290. “Taking charge of your own learning is a part of taking charge of your life, which is the sine qua non in becoming an integrated person.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 291. “I hire people brighter than me and then I get out of their way.” - Lee Iacocca Infographic published by Neil Beyersdorf
  • 292. “You do not install knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 294. “A learning organization is a group of people who are continually enhancing their capabilities to create what they want to create.” - Peter SengeInfographic published by Neil Beyersdorf
  • 295. “Without theory we can only copy.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 296. “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” - Steve Jobs Infographic published by Neil Beyersdorf
  • 297. “Conflict is about issues and ideas, while accountability is about performance and behavior.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 298. “Design how it works… not how it looks.” - Steve Jobs Infographic published by Neil Beyersdorf
  • 299. “Lack of knowledge…that is the problem.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 300. “You never fail until you stop trying.” Infographic published by Neil Beyersdorf
  • 301. “If knowing yourself and being yourself were as easy to do as to talk about, there wouldn’t be nearly so many people walking around in borrowed postures, spouting secondhand ideas, trying desperately to fit in rather than to stand out.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 302. “Tell me how you will measure me, and then I will tell you how I will behave. If you measure me in an illogical way, don’t complain about illogical behavior.” - Eli Goldratt Infographic published by Neil Beyersdorf
  • 303. “You never fail until you stop trying.” – Albert Einstein “Do or do not, there is no try.” - YodaInfographic published by Neil Beyersdorf
  • 304. “For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. Wrong!!!! Missing ingredient: profound knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 305. “Inventories can be managed, but people must be led.” - H. Ross Perot Infographic published by Neil Beyersdorf
  • 306. “Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 307. “Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 308. “Whenever there is fear, you will get wrong figures.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 309. “The development of your internal customers is more important than your external customers.” - Tom Peters Infographic published by Neil Beyersdorf
  • 310. “Strong leaders don't plead with individuals to perform.” - Bill WalshInfographic published by Neil Beyersdorf
  • 311. “Judging people does not help them.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 313. "Disciplined processes create agile organizations." – LTG Frank Kearney Infographic published by Neil Beyersdorf
  • 314. “Implementation science is more important than decision science.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 315. “The aim should be to work on the method of management.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 316. “People don’t resist change. They resist being changed.” - Peter Senge Infographic published by Neil Beyersdorf
  • 317. “You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 318. “There are three constants in life… change, choice, and principles.” - Stephen Covey Infographic published by Neil Beyersdorf
  • 319. “Innovation distinguishes between a leader and a follower.“ - Steve JobsInfographic published by Neil Beyersdorf
  • 320. “When leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 321. “Through learning we re-create ourselves. Through learning we become able to do something we were never able to do.” - Peter SengeInfographic published by Neil Beyersdorf
  • 322. “When a system is stable, telling the worker about mistakes is only tampering.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 323. “The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.“ - Lee IacoccaInfographic published by Neil Beyersdorf
  • 324. “The best companies excel in identifying and fostering good ideas every minute of every day.” - Tom Kelley Infographic published by Neil Beyersdorf
  • 325. “You can not hear what you do not understand.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 326. “An organization has integrity is healthy when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make sense.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 327. “Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 328. “In the middle of difficulty lies opportunity.” Infographic published by Neil Beyersdorf
  • 329. “Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.” - Dr. Russell AckoffInfographic published by Neil Beyersdorf
  • 330. Infographic published by Neil Beyersdorf “Knowledge has to be improved, challenged, and increased constantly, or it vanishes.” – Dr. Peter F. Drucker
  • 331. “Information is not knowledge. Let’s not confuse the two.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 332. “Go to the local kindergarten and watch the children play. They are masters at rapidly building coalitions – before they are ‘educated’, that is.” - David KayrouzInfographic published by Neil Beyersdorf
  • 333. “If you don’t like where you are, change it. You’re not a tree.“ - Jim Rohn Infographic published by Neil Beyersdorf
  • 334. “If you don't understand people, you don't understand business.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 335. “Without theory there is nothing to modify or learn.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 336. Infographic published by Neil Beyersdorf “It isn’t what you do, but how you do it.” – John Wooden
  • 337. “Executives must put the needs of the higher team ahead of the needs of their departments.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 338. “Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 339. “We want best efforts guided by theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 340. “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” - Alvin Toffler Infographic published by Neil Beyersdorf
  • 341. “The most important investment you can make is in yourself.” - Warren Buffett Infographic published by Neil Beyersdorf
  • 342. “In life, change is inevitable. In business, change is vital.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 343. “Management’s job is to know which systems are stable and which are not.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 344. “Collaboration is vital to sustain what we call profound or really deep change, because without it, organizations are just overwhelmed by the forces of the status quo.” - Peter Senge Infographic published by Neil Beyersdorf
  • 345. “You should not ask questions without knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 346. “In the end, all business operations can be reduced to three words: people, product, and profits.” - Lee IacoccaInfographic published by Neil Beyersdorf
  • 347. “It does not happen all at once. There is no instant pudding.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 348. “Never memorize something that you can look up.” Infographic published by Neil Beyersdorf
  • 349. “A leader is one who knows the way, goes the way, and shows the way.” - John MaxwellInfographic published by Neil Beyersdorf
  • 350. “People care more for themselves when they contribute to the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 351. “Making good decisions is a crucial skill at every level.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 352. “Managers who don't know how to measure what they want settle for wanting what they can measure.” - Dr. Russell Ackoff Infographic published by Neil Beyersdorf
  • 353. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 354. “Organizations learn by making decisions, even bad ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 355. “Great Groups need to know that the person at the top will fight like a tiger for them.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 356. “Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince LombardiInfographic published by Neil Beyersdorf
  • 357. “Imagination is everything. It is the preview of life’s coming attractions.” Infographic published by Neil Beyersdorf
  • 358. “Without data you’re just another person with an opinion.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 359. “Intensity is the price of excellence.” - Warren Buffett Infographic published by Neil Beyersdorf
  • 360. “Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.” - H. Ross PerotInfographic published by Neil Beyersdorf
  • 361. “Only those who attempt the absurd can achieve the impossible.” Infographic published by Neil Beyersdorf
  • 362. Level 5 – Optimizing Process focus is on continually improving process performance through both incremental and innovative technological changes/improvements Level 4 – Managed Process capability is established, management can effectively control the AS-IS process by using process metrics Level 3 – Defined Processes are sets of defined and documented standard processes established and subject to some degree of improvement over time Level 2 – Repeatable Some processes are repeatable, possibly with consistent results. Process discipline is unlikely to be rigorous Level 1 – Initial (Chaotic) Processes are (typically) undocumented and in a state of dynamic change What is your organization’s CMMI Level? At Maturity Level 5, processes are concerned with addressing statistical “common causes” of process variation and changing the process (for example, to shift the mean of the process performance) to improve process performance. This would be done at the same time as maintaining the likelihood of achieving the established quantitative process-improvement objectives. Infographic published by Neil Beyersdorf
  • 363. “The most dangerous leadership myth is that leaders are born – that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 364. “You must have a supplier relationship of constant improvement.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 365. AWARENESS of the need for change DESIRE to participate & support the change KNOWLEDGE on how to change ABILITY to implement required skills & behaviours REINFORCEMENT to sustain the change QUANTITATIVE MEASURES  Survey - Total (#) of employees understand the nature of the change and why this change is needed  Total (#) of testimonials  Participation rates (%) for on board with a change  Gap (%) between current knowledge levels and desired knowledge levels  Total (#) of expected performance results are achieved (demonstrated achievements)  Total (#) of employees who are rewarded as a percentage of the workforce  Share price  Operating income A D K A R QUALITATIVE MEASURES  Tenor of comments  Satisfaction with answers given  Credibility of source of information  Direction of level of interest over time (up or down)  Employees’ fear of the unknowns being addressed  Discussion topics related to learning  Reduction in resistance  Access to the necessary information  Capacity to learn  Demonstrated improvement in levels of capability & competence  Demonstrated proficiency in target behaviours  Adoption rates  Stakeholders feel positive about change BENEFITS  Business understands what is and isn’t working  Able to communicate problems and find options early  Focus attention on the most important reasons to change  Reduced risk of project failure  Better engagement of employees  Risk involved indentified  Build momentum and address fears  Enhanced job security and career advancement  Employees learned new technical skills, think as a team, share information, and set reasonable targets  A coherent strategy on change is consistent across business  Removal of barriers  Business to employ suitable governance framework  Adjust processes as needed  Employees able to apply new skills - using new processes/tools  Reduced time and cost to affect the change, and longer lasting results  Encompasses the mechanisms and approaches so that the new way stays in place POTENTIAL CONSEQUENCES IF NOT ADOPTED  Low adoption  Many debates over the reason for change  Spread rumours / misinformation  Denial of change  Low staff morale  Employees not support / participate in change  High team turnover within a Project  Limited skills  Silo-based operations  Individualistic thinking  Clueless during transition and non- effective in future state  Low utilisation and up-take  Expected performance results not achieved  Non-compliance with the new way (inefficiencies, breach of contractual agreement, legislation)  Change doesn’t stick DESIRED OUTCOME  Stakeholders feel supported  Stakeholders are engaged  Stakeholders want to learn  Stakeholders are involved  Stakeholders are recognised for desired behaviours T H E V A L U E O F ADKAR Change Management Source: Mark Hui
  • 366. “Only by binding together as a single force will we remain strong and unconquerable.” - Chris Bradford Infographic published by Neil Beyersdorf
  • 367. “Only by binding together as a single force will we remain strong and unconquerable.” - Henry Ford Infographic published by Neil Beyersdorf
  • 368. “The key to the Toyota Way and what makes Toyota stand out is not any of the individual elements - but what is important is having all the elements together as a system. It must be practiced every day in a very consistent manner, not in spurts.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  • 369. “Why not make the work easier and more interesting so that people do not have to sweat? The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think’.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  • 370. Infographic published by Neil Beyersdorf “Standards should not be forced down from above but rather set by the production workers themselves.“ - Taiichi Ohno
  • 371. Infographic published by Neil Beyersdorf “Don't look with your eyes, look with your feet. Don't think with you head, think with your hands.“ - Taiichi Ohno
  • 372. “All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  • 373. “People who can't understand numbers are useless. The gemba where numbers are not visible is also bad. However, people who only look at the numbers are the worst of all.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 374. “When you go out into the workplace, you should be looking for things that you can do for your people there. You’ve got no business in the workplace if you’re just there to be there. You’ve got to be looking for changes you can make for the benefit of the people who are working there.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 375. “The slower but consistent tortoise causes less waste and is more desirable than the speedy hare that races ahead and then stops occasionally to doze. The Toyota Production System can be realized only when all the workers become tortoises.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 376. “If you are going to do kaizen continuously you've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 377. “All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non- value adding wastes.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 378. Infographic published by Neil Beyersdorf “Costs do not exist to be calculated. Costs exist to be reduced.“ - Taiichi Ohno
  • 379. Infographic published by Neil Beyersdorf “Where there is no Standard there can be no Kaizen.“ - Taiichi Ohno
  • 380. Infographic published by Neil Beyersdorf “The more inventory a company has, the less likely they will have what they need.“ - Taiichi Ohno
  • 381. “The only place that work and motion are the same thing is the zoo where people pay to see the animals move around.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  • 382. “And we are reducing the time line by reducing the non-value adding wastes.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 383. “We are doomed to failure without a daily destruction of our various preconceptions.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 384. “Data is of course important in manufacturing, but I place the greatest emphasis on facts.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 385. “My first move as the manager of the machine shop was to introduce standardized work.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 386. “Standards should not be forced down from above but rather set by the production workers themselves.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  • 387. Infographic published by Neil Beyersdorf “Ask 'why' five times about every matter.“ - Taiichi Ohno
  • 388. Bruce Tuckman's Progression of Team Development NEXT STEPS • Options • Skilled • Anticipation • Excitement FORMING • Excitement • Anticipation • Anxiety • Optimism STORMING • Realism • Frustration • Dissatisfaction • Anxiety Adjustment PERFORMING • Teamwork • Cohesiveness • Leadership • Performance ADJOURNING • Separation Anxiety • Crisis • Dissatisfaction • Negativity NORMING • Shared Goals • Coping • Acceptance • Team Cohesion TIME ENERGY&PRODUCTIVITY Infographic published by Neil Beyersdorf
  • 389. “Trust is knowing that when a team member does push you, they're doing it because they care about the team.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 390. “Those who are inspired are willing to pay a premium or endure inconvenience, even personal suffering. Those who are able to inspire will create a following of people— supporters, voters, customers, workers—who act for the good of the whole not because they have to, but because they want to.” - Simon SinekInfographic published by Neil Beyersdorf
  • 391. “All we have is the undying belief of this one person of a world that exists in the future and his ability to communicate it in a way that lets us imagine it as clearly. All leaders must have two things: they must have a vision of the world that does not exist and they must have the ability to communicate it.” - Simon SinekInfographic published by Neil Beyersdorf
  • 392. “Addicted to the short-term results, business today has largely become a series of quick fixes added on one after another after another. The short-term tactics have become so sophisticated that an entire economy has developed to service the manipulations, equipped with statistics and quasi-science. Direct marketing companies, for example, offer calculations about which words will get the best results on each piece of direct mail they send out.” - Simon SinekInfographic published by Neil Beyersdorf
  • 393. “Because the work we’re doing now is better than the work we were doing six months ago. And the work we’ll be doing six months from now will be better than the work we’re doing today.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 394. “The goal of business should not be to do business with anyone who simply wants what you have. It should be to focus on the people who believe what you believe.” - Simon SinekInfographic published by Neil Beyersdorf
  • 395. “Companies that fail to communicate a sense of WHY force us to make decisions with only empirical evidence. This is why those decisions take more time, feel difficult or leave us uncertain.” - Simon SinekInfographic published by Neil Beyersdorf
  • 396. “It’s worth repeating: people don’t buy WHAT you do, they buy WHY you do it.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 397. “Great leaders are those who trust their gut. They are those who understand the art before the science. They win hearts before minds. They are the ones who start with WHY.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 398. “There are only two ways to influence human behavior: you can manipulate it or you can inspire it.” - Simon SinekInfographic published by Neil Beyersdorf
  • 399. “When faced with a result that doesn’t go according to plan, a series of perfectly effective short-term tactics.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 400. “We say WHAT we do, we sometimes say HOW we do it, but we rarely say WHY we do WHAT we do.” - Simon SinekInfographic published by Neil Beyersdorf
  • 401. “This is important because our behavior is affected by our assumptions or our perceived truths. We make decisions based on what we think we know.” - Simon SinekInfographic published by Neil Beyersdorf
  • 402. “There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 403. “Our need to belong is not rational, but it is a constant that exists across all people in all cultures.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 404. “Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.” - Simon SinekInfographic published by Neil Beyersdorf
  • 405. “You have to be careful what you think you know.” - Simon SinekInfographic published by Neil Beyersdorf
  • 406. “Finding WHY is a process of discovery, not invention.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 407. “You don’t hire for skills, you hire for attitude. You can always teach skills.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 408. “Every day, the competition is doing something new, something better.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 409. “Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.” - Simon SinekInfographic published by Neil Beyersdorf
  • 410. “Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.” - Simon SinekInfographic published by Neil Beyersdorf
  • 411. “There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people. Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.” - Simon SinekInfographic published by Neil Beyersdorf
  • 412. “There are leaders and there are those who lead. Leaders hold a position of power or influence. Those who lead inspire us.” - Simon SinekInfographic published by Neil Beyersdorf
  • 413. “Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart.” - Simon SinekInfographic published by Neil Beyersdorf
  • 414. “It’s not Bill Gates’s passion for computers that inspires us, it’s his undying optimism that even the most complicated problems can be solved.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 415. “Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart. In turn, those who trust work hard because they feel like they are working for something bigger than themselves.” - Simon SinekInfographic published by Neil Beyersdorf
  • 416. “However, if we’re starting with the wrong questions, if we don’t understand the cause, then even the right answers will always steer us wrong . . . eventually. The truth, you see, is always revealed . . . eventually.” - Simon SinekInfographic published by Neil Beyersdorf
  • 417. “Many companies have star employees and star salesmen and so on, but few have a culture that produces great people as a rule and not an exception.” - Simon SinekInfographic published by Neil Beyersdorf
  • 418. “Leadership is the ability to rally people not for a single event, but for years.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 419. “Regardless of WHAT we do in our lives, our WHY— our driving purpose, cause or belief—never changes.” - Simon SinekInfographic published by Neil Beyersdorf
  • 420. “Henry Ford summed it up best. “If I had asked people what they wanted,” he said, “they would have said a faster horse.”” - Simon SinekInfographic published by Neil Beyersdorf
  • 421. “Great leaders, in contrast, are able to inspire people to act. Those who are able to inspire give people a sense of purpose or belonging that has little to do with any external incentive or benefit to be gained. Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 422. “This relationship starts to clarify the difference between a vision statement and a mission statement in an organization. The vision is the public statement of the founder’s intent, WHY the company exists. It is literally the vision of a future that does not yet exist. The mission statement is a description of the route, the guiding principles—HOW the company intends to create that future.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 423. “We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 424. “Cultures are groups of people who come together around a common set of values and beliefs. When we share values and beliefs with others, we form trust. Trust of others allows us to rely on others to help protect our children and ensure our personal survival.” - Simon SinekInfographic published by Neil Beyersdorf
  • 425. “All organizations start with WHY, but only the great ones keep their WHY clear year after year. Those who forget WHY they were founded show up to the race every day to outdo someone else instead of to outdo themselves. The pursuit, for those who lose sight of WHY they are running the race, is for the medal or to beat someone else.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 426. “Charisma has nothing to do with energy; it comes from a clarity of WHY. It comes from absolute conviction in an ideal bigger than oneself. Energy, in contrast, comes from a good night’s sleep or lots of caffeine. Energy can excite. But only charisma can inspire. Charisma commands loyalty. Energy does not.” - Simon SinekInfographic published by Neil Beyersdorf
  • 427. “The farther right you go on the curve, the more you will encounter the clients and customers who may need what you have, but don't necessarily believe what you believe. As clients, they are the ones for whom, no matter how hard you work, it's never enough. Everything usually boils down to price with them. They are rarely loyal. They rarely give referrals and sometimes you may even wonder out loud why you still do business with them. "They just don't get it," our gut tells us. The importance of identifying this group is so that you can avoid doing business with them.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 428. “If the leader of the organization can’t clearly articulate WHY the organization exists in terms beyond its products or services, then how does he expect the employees to know WHY to come to work?” - Simon SinekInfographic published by Neil Beyersdorf
  • 429. “Average companies give their people something to work on. In contrast, the most innovative organizations give their people something to work toward.” - Simon SinekInfographic published by Neil Beyersdorf
  • 430. “Leadership requires two things: a vision of the world that does not yet exist and the ability to communicate it.” - Simon SinekInfographic published by Neil Beyersdorf
  • 431. “The lack of a clear set of values and beliefs, along with the weak culture that resulted, created the conditions for an every- man-for-himself environment, the long-term impact of which could yield little else than disaster. This is caveman stuff.” - Simon SinekInfographic published by Neil Beyersdorf
  • 432. “The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 433. “If they had started their sales pitch with WHY the product existed in the first place, the product itself would have become the proof of the higher cause—proof of WHY.” - Simon SinekInfographic published by Neil Beyersdorf
  • 434. Ken Stewart’s Four Tenets of Productivity 1) No More, No Less: Take the appropriate amount of time 2) Devil is in the Details - Observe the necessary details and omit what’s not 3) Pace and Purpose: Do not allow the pace to overshadow the purpose 4) Urgent or Important: Guard against others’ false urgencywww.linkedin.com/in/neilbeyersdorf
  • 435. “When everything seems to be going against you, remember that the airplane takes off against the wind, not with it. ” - Henry Ford Infographic published by Neil Beyersdorf
  • 436. “The individual has been crushed by our style of management today.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 437. “Alone we can do so little, together we can do so much.” - Helen Keller Infographic published by Neil Beyersdorf
  • 438. “The strength of the team is each individual member. The strength of each member is the team.” - Phil Jackson Infographic published by Neil Beyersdorf
  • 439. “The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.“ - Vince Lombardi www.linkedin.com/in/neilbeyersdorf
  • 440. “Silence - not dissent - is the one answer that leaders should refuse to accept.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  • 441. “Teamwork is the secret that make common people achieve uncommon result.” - Ifeanyi Enoch Onuoha Infographic published by Neil Beyersdorf
  • 442. “Talent wins games, but teamwork and intelligence wins championships.” - Michael Jordan Infographic published by Neil Beyersdorf
  • 443. “The problem is that most courses teach what is wrong.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 444. “Individually, we are one drop. Together, we are an ocean.” - Emma Infographic published by Neil Beyersdorf
  • 445. “Culture eats strategy for breakfast.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 446. “Every company, organization or group with the ability to inspire starts with a person or small group of people who were inspired to do something bigger than themselves.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 447. “If two men on the same job agree all the time, then one is useless. If they disagree all the time, both are useless.” - Darryl F. Zanuck Infographic published by Neil Beyersdorf
  • 448. “When people don't unload their opinions and feel like they've been listened to, they won't really get on board.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  • 449. “It’s not just WHAT or HOW you do things that matters; what matters more is that WHAT and HOW you do things is consistent with your WHY.” - Simon Sinek Infographic published by Neil Beyersdorf
  • 450. “In theory, theory and practice are the same. In practice, they are not.” Infographic published by Neil Beyersdorf
  • 451. “3% of the problems have figures, 97% of the problems do not.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 452. “Making a wrong decision is understandable. Refusing to search continually for learning is not.” – Philip Crosby Infographic published by Neil Beyersdorf
  • 453. “Leaders confuse the mere transfer of information to an audience with the audience’s ability to understand, internalize, and embrace the message that is being communicated.” - Patrick LencioniInfographic published by Neil Beyersdorf
  • 454. “You cannot teach a man anything, you can only help him find it within himself.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  • 455. “The entrepreneur always searches for change, repsonds to it, and exploits it as an opportunity.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  • 456. “It is far better to do the right thing wrong than to do the wrong thing right.” - Dr. Russell Ackoff Infographic published by Neil Beyersdorf
  • 457. “Management’s job is to improve the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  • 458. "Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.“ - Lao Tzu Infographic published by Neil Beyersdorf