2. Hospitality market is one the most competitive nowadays. It is a huge
challenge for Hotels to differentiate and to stand out from the increasing
pool of hotel products and services.
3. ¨ If you want to obtain
different results do not
do always the same¨
Albert Einstein
The best way to stand out is to offer something different to the guests
4. By offering a PLUS in the way the hotel services are rendered.
5. PLUS refers to “EXTRA"
feature(s) of an item of interest
(product, service, person etc.)
that go beyond the standard
expectations and provide
something "more", even if the
cost is higher to the client or
purchasor.
6. A Hotel Staff PLUS performance permits to turn
ordinary hotel services in EXTRAordinary ones.
10. How important is to consider this Q factor
during the hiring process?
How important is to pay attention to this Q
factor in your daily work in the Hotel?
Editor's Notes
By Osvaldo Torres Cruz
Guest Experience Design Consultancy
hotelps@gamial.com
http://hotelguestexperience.blogspot.com
Hospitality market is one the most competitive nowadays. It is a huge challenge for Hotels to differentiate and to stand out from the increasing pool of hotel products and services.
¨If you want to obtain different results do not do always the same¨ Albert Einstein
By offering a PLUS in the way the hotel services are rendered.
Outside of economics, value added refers to "extra" feature(s) of an item of interest (product, service, person etc.) that go beyond the standard expectations and provide something "more", even if the cost is higher to the client or purchasor.[citation needed] Value-added features give competitive edges to companies with otherwise more expensive products.
The Plus Attitude in Hotel Staff permits to turn ordinary hotel services in EXTRAordinary hotel services.
These three INTELLIGENCE will determine the levels of your Staff Soft Skills:
