We all know the standard features that come with SharePoint 2010 but having the right functionalities doesn’t always mean to have the right strategy. In this session we will show you some examples that have been successful across several projects; including some customizations, twitter integration or new concepts that help adoption like “gamification”. Come to join us and let’s get social with SharePoint!
16. WHY DO WE NEED A SOCIAL
INTRANET?
C-level: Community Manager: Human Resources:
Communicate Find Content Engage with employees
17. INTERNAL SURVEY
80% use Facebook for personal purposes
No Facebook integration
58% use twitter everyday
Twitter integration
99% of employees have LinkedIn profiles
Using LinkedIn groups
18. INTERNAL SURVEY
87% want more technical docs
“Gamification” for content creation
63% want to be informed about proposals
CRM integration and document rating
71% find Lync the most productive tool
Lync everywhere
19. DO A PROPER ASSESSMENT
Empathy: The more you listen, the better
you can respond to specific needs
User-centric: Solve real problems users are
facing every day
Ubiquity: Go wherever your users are
20. HOW DO WE IMPLEMENT A SOCIAL
INTRANET?
SHAREPOINT OOB
21. HOW DO WE IMPLEMENT A SOCIAL
INTRANET?
SHAREPOINT + 3RD PARTY TOOLS
22. HOW DO WE IMPLEMENT A SOCIAL
INTRANET?
NO SHAREPOINT BASED SOLUTIONS
23. CASE STUDY: ESADE
Client: Esade Business School
Before:
The Intranet: Lotus Notes with several
custom applications
The Social Network: Called Nexus, built over
Vignette
The Notice Board: Based in Moodle
24. CASE STUDY: ESADE
Goals
Reduce email traffic
Allow students to create and
manage communities
Increase visits
30. CASE STUDY: ESADE
RESULTS AFTER 6 MONTHS
The use of e-mail has decreased by 25%.
More than 45 communities created during the
first four months.
Visitors per day has increased more than 30%
31. HOW EFFECTIVE IS MY SOCIAL
INTRANET?
Set up achievable goals, for example
External Info Internal Info Engagement
Area % Tweets /Posts Articles Partners Clients
HHRR 5% 60 5 4 26
Finances 5% 60 5 4 26
Solutions 20% 240 20 16 103
IT support 5% 60 5 4 26
Account / Project Manager 20% 240 20 16 103
Engineers 20% 240 20 16 103
Leisure 5% 60 5 4 26
Customer Satisfaction 5% 60 5 4 26
Partners 5% 60 5 4 26
IT news 10% 120 10 8 52
Total 100% 1.200 100 80 515
32. HOW EFFECTIVE IS MY SOCIAL
INTRANET?
THE IMPORTANCE OF MEASURING
1200 tweets /posts during 2012
100 articles
+500 people in our LinkedIn groups
Increase unique visitors +20%
Unique point of information: The Wall
34. CONCLUSIONS
Don’t change your user habits, reinforce them.
Example: If your users are in twitter, go there too.
Find your own secret formula for success.
Example: Using Lync as the glue that sticks everything together.
Don't implement a product, create a strategy.
SharePoint + 3rd Party Tools + Customisation.
35. Thank you
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