Falcon's Invoice Discounting: Your Path to Prosperity
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1. What is OB? It is the field of study that investigates the impact that individuals, groups and structure have on behaviour within organisations for the purpose of applying such knowledge towards improving an organisation’s performance.
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5. What is Management? Management is the process of coordinating work activities so that they are completed effectively and efficiently with and through other people.
9. Managers Team Leaders Planning Controlling Organising Leading Choosing goals and means to achieve them Measuring performance & ensuring results Creating structures & work systems Inspiring people to work hard PROCESS OF MANAGEMENT
10. Time spent in carrying out functions at various levels of mnagement Top level managers Middle level managers First level supervisors CONTROLING LEADING ORGANISING PLANNING
11. ESSENTIAL MANAGERIAL SKILLS -- Robert Katz Lower-level Managers Middle-level Managers Upper-level Managers TECHNICAL SKILLS The ability to perform specific tasks HUMAN SKILLS The ability to work well with people CONCEPTUAL SKILLS The ability to solve complex problems
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